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Novotel Sydney Central

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169-179 Thomas Street, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
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Best prices for: 1 room 1 guest
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Novotel Sydney Central
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Novotel Sydney Central
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715 reviews from our community

Traveler rating
    157
    312
    164
    54
    28
See reviews for
241
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147
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (715)
  • Mar-May only
    (220)
  • Jun-Aug only
    (159)
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    (153)
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    (183)
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There are newer reviews for Novotel Sydney Central
See the most recent reviews
Jervis Bay, Australian Capital Territory, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 3, 2014

Driving through Sydney City traffic on a Friday afternoon is not joyful, however when we arrived at the hotel the reception was welcoming and friendly. The reception, dining and bar are in the original part of a beautiful heritage building and we really weren't sure what to expect with our room. We were assigned a room on the 15th floor... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Christie B, Thank you for providing such wonderful feedback regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive such a positive review. I am looking forward to welcoming you back to Novotel Sydney Central when you decide to return. Please don’t hesitate to email me personally, at h8781-gm1@accor.com, so I can ensure that... More 

hunter
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 2, 2014

We had stayed here five years ago when it was Citygate and were very unimpressed with staff attitudes. On this occasion the staff were friendly and helpful but the room left a lot to be desired. There was a ring of rust around the bath plug hole and the chrome in the bathroom mirror was peeling. Complimentary products were basic.... More 

Was this review helpful? Yes
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear HunterNindy, Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Central. We appreciate your positive comments regarding the service provided to you by our staff during your staff. We strive to provide a superior experience for all our guests and comments such as yours will serve as an... More 

Senior Contributor
33 reviews 33 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 29, 2014

It was more affordable option among other centrally located hotels in Sydney. It's abt 10 mins walk to central station. Everything was alright. Room service staff did pay great attention to details and I was surprised how thoughtful they were in tidying up my room.

Was this review helpful? Yes
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear 65luuc, Thank you for taking the time to write to us and inform us about your recent stay at Novotel Sydney Central. We are lucky to be in such a central location with so many of Sydney’s attractions so close by with convenient transport even closer. I am happy to hear that you had a pleasant stay and look... More 

2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 28, 2014

My husband and I are very disappointed by the service we received at this hotel. We felt that the many different receptionists we dealt with during our stay were unwelcoming and unfriendly. We had checked in after 14.30 and were surprised to see someone restocking the minibar at that time. I thought the late check-in was for staff to complete... More 

Was this review helpful? Yes 3
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Lisa T Thank you for taking the time to write and inform us of the issues that you encountered with regard to your stay at Novotel Sydney Central. We pride ourselves on our commitment to delivering a level of product and service that exceeds our guest's expectations as well as providing a warm and welcoming environment. Quite clearly, we... More 

Bowral, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 27, 2014

Happy to be back at this hotel where I have stayed for many years. Location is central to public transport, China Town and Darling Harbour and a good jumping off point for sporting events. Recent renovations have freshened up the property to an acceptable standard.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Welcome back JohnBowral! Thank you for taking the time to provide us with some positive feedback from your recent stay with us. Firstly I would like to say thank you for being such a loyal member of the Novotel Sydney Central Family! I also believe that we are in a perfect location with the best that Sydney has to offer... More 

Burleigh Heads, Australia
Top Contributor
311 reviews 311 reviews
62 hotel reviews
134 helpful votes 134 helpful votes
2 of 5 stars Reviewed November 21, 2014

Usually I have a great experience at Accor hotels as a Gold member, but this was seriously disappointing. I queued up at the Priority counter to check in, but was apologised to and two others were brought over from another line to be served first. I wasn't in any hurry as I was early, but I do query the purpose... More 

Was this review helpful? Yes 2
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Amanda C3, Thank you for taking the time to write to Trip Advisor regarding your recent stay at the Novotel Sydney Central. I was very disapointed to here that your stay with us was not a positive one. As one of our loyal members I would like to take the time to personally discuss the issues you experienced throughout... More 

Geneva, Switzerland
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 20, 2014

The hotel is close to the rail station, which means a couple of train stops to get to the water (Circular Quays or Darling Habour) Frequented by Asian airline staff it is busy but staff were helpful. Rooms are large, bed comfortable. Surprisingly no net curtains in the bedroom: it looks into offices across the street. The bathroom was fine,... More 

Was this review helpful? Yes 1
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Notrac, Thank you for taking the time to provide feedback on your recent stay with us. We pride ourselves on our commitment to delivering a level of service and value for money that exceeds our customers’ expectations. We are disappointed to hear that our breakfast did not meet your expectations. Our price is comparable to many CBD hotels and... More 

Sydney
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 19, 2014

A nice hotel with easy parking and a great location close to Darling Harbour and the city. Didn't have a meal there but due to it's location there are plenty of places to choose from including Chinatown.

Was this review helpful? Yes 1
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Peter P, Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay with us. We have to agree with you in terms of our location, as we are in a superb spot with direct access to the CBD, Chinatown and Darling Harbour. Sydney has so much to offer and is... More 

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 18, 2014

I stay at hotels regularly without reviewing however after booking the Novotel as a last minute anniversary surprise I was so shocked by how terrible this hotel was that I created an account to review. The room - We were given a twin room even though a king had been requested which wouldn't have been a big deal if both... More 

Was this review helpful? Yes 1
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Isabella g Thank you for taking the time to give us your feedback regarding the Novotel Sydney Central. Firstly I would like to express my sincerely apologies for your experience during your recent stay with us for your Anniversary. I was extremly disapointed to receive such poor feedback about our service and will peronally address your these issues as... More 

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