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Novotel Sydney Central

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169-179 Thomas Street, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
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Novotel Sydney Central
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715 reviews from our community

Traveler rating
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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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Sydney
Contributor
18 reviews 18 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

This is the worst hotel I have stayed at.... Ever ! Service is terrible. Check in was painfully long. There was a junky in the elevator harrassing people as on this particular day you didn't need a room key card to operate the lifts which is a security issue on its own in the middle of the city. The lobby... More 

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Hunter Valley
Top Contributor
66 reviews 66 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here over Easter and we were very pleased with the service and quality we experienced. Check in was a breeze, including free easter eggs for the kids. The room was well appointed and our Accor Privileges were well recognised. We had a drink and snacks in the bar, and breakfast the following morning which both went very smoothly despite... More 

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Wagga Wagga
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is so convenient when staying in Sydney, close to transport and walking distance to the main centre of town. The rooms are large and the staff friendly. Meals in the restaurant are excellent. The drinking/bar area leaves much to be desired, many people sitting and not enjoying a drink and those of us who appreciate a glass after... More 

Review collected in partnership with Accorhotels.com

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Lorraine, Many thanks for staying with us at Novotel Sydney Central again and for taking the time to write this review regarding your most recent stay, your feedback is always greatly appreciated. I would like to take this opportunity to sincerely apologize for the issues you have experienced with your room keys, I have passed this feedback on to... More 

Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy walk to Darling Harbour and Chinatown. Clean, large rooms. Breakfast buffet was great. Staff friendly - bar prices were expensive. Heaps of restaurants in this neighbourhood if you like Asian Food - other fast food outlets. Kids enjoyed the heated outdoor pool.

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Kellie W, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to provide this review regarding your stay. I am happy to hear that you enjoyed the short walk to the many nearby attractions, I do hope that you and your family had... More 

Moranbah, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I and our two small kids stayed here for 5 nights. The hotel staff were extremely profession, helpful and friendly. The hotel had a lovely atmosphere, it was clean and very comfortable. Its location was within walking distance of some attractions, only a short walk to Darling Harbour and only a few minutes walk from Central Station.... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Elaine G, Many thanks for choosing to stay with us and for taking the time to provide feedback regarding your stay. I am happy to hear that you and your family had an enjoyable and comfortable stay with us. I do hope you had time to experience much that Sydney has to offer. Thank you for your recommendation, any... More 

Cowra, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here early April. Have stayed here a number of times before the hotel changed to accord. We have since joined advantage plus and can see the improvements here since the hotel changed over. There seems to be a more professional attitude from the staff and there are always the great dining benefits. The rooms seem to be a lot... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Chad T, Thank you for taking the time to write this review regarding your recent stay with us at Novotel Sydney Central, all guest feedback is greatly appreciated as it allows us to continually review and improve. I would also like to take this opportunity to thank you for being one of our loyal Accor Plus (previously Accor Advantage... More 

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Double Queen Room (42)
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King Executive Suite (38)
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