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Novotel Sydney Central

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169-179 Thomas Street, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
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Novotel Sydney Central
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Novotel Sydney Central
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731 reviews from our community

Traveler rating
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    317
    169
    55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (731)
  • Mar-May only
    (236)
  • Jun-Aug only
    (159)
  • Sep-Nov only
    (153)
  • Dec-Feb only
    (183)
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Melbourne, Australia
1 review
3 of 5 stars Reviewed 3 days ago NEW

Location of the property is in an excellent position to Chinatown. However, if you are looking for Sydney harbour views, this is not the hotel for you.... The general room / hotel conditions, although clean, felt as if the hotel was expecting a major works upgrade.. which after mentioning to FOH staff, was confirmed to be the case. Regardless, the... More 

Review collected in partnership with Accorhotels.com

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Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This has become an aged building with poor fit out. The bathrooms are too small and poorly laid out, there is only a single seat sofa in the seating area, the balcony had one chair and no table, the door did not close properly. It may be great for business travel but not ideal for couples.

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location, close to Chinatown and all the good food. Also, within walking distance of Darling Harbour and all the great Sydney attractions. Staff very helpful and friendly, comfortable room, clean and tidy.

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Adelaide
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are alright, bedding is good, the hotel conveniently located near the Central Station (walking distance). Reception staff extremely friendly and polite. Breakfast is so-so, one morning there are only chicken sausages (no real ones) available. The seating is a disaster: Most of the chairs have completely torn upholstery and you wonder that nobody of the staff noticed this... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear travelerAdelaide, Thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your comments are greatly appreciated and help us to continually review and improve. I am happy to hear that you enjoyed our convenient location and I will happily pass your comments on to our Front Office staff. I would... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked a family room via flybuys for 1 night. The room was clean and comfortable but was a bit old especially the tv which was really small. The bathroom was small too but it was very clean and looked new. The room was a bit empty and they could've put in a couch or table.We got some free champagne... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Tommmy10, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time tor provide feedback regarding your stay. Your various comments are greatly appreciated, I am happy to annouce that soon we will be receiving new TV's for all rooms. Also starting in June all... More 

Senior Contributor
32 reviews 32 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I sooo love Novotel Sydney Central, it is near heaps of food joints, shops (not to mention Paddy's market), pubs, transport posts etc. I came back from an overseas trip and stayed at Novotel Sydney Central for 3 nights and 4 days before heading off to Canberra. I gotta commend on the staff who are indubitably friendly, warm and accomodating.... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Ella C, Many thanks for taking the time to write this review regarding your recent stay with us at Novotel Sydney Central, all guest feedback is greatly appreciated as it allows us to continually review and improve and receiving such a positive review is always a pleasure. It is great to hear that you enjoyed our location and high... More 

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here while I had a conference on in the same hotel. Rooms are decent sized- I was in a king room with a balcony and a desk table big enough to get paperwork done. Food is nice and varied. Staff friendly and quick to please. Location is good right next to central station so you can commute quickly to... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear melbourne101, I would like to take this opportunity to thank you for staying with us at Novotel Sydney Central and for taking the time to provide feedback regarding your stay. I am happy to hear that you enjoyed your meals from our restaurant and your large room. I have to agree with you in saying that our location is... More 

Dubbo
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely hotel, upgraded to executive suite, breakfast included, parking next door, just down the road from the Haymarket! Would definitely stay here again, cleaning staff very friendly as well. Easy to get to if travelling in from out of town by car.

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Sally N, Thank you for taking the time to write this review regarding you recent stay with us at Novotel Sydney Central, it is always a pleasure to receive such positive feedback. I am happy to hear that we could provide you with an upgrade on this occasion, I'm sure it made your stay extra special. I'm glad to... More 

Goulburn, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good: King bedroom on level 9. Bed was comfortable, room was spacious and quiet. Breakfast buffet was fresh, plentiful and lots of variety. Service excellent. Barista coffee available in bar area ($). Small bottle of bubbly for Mothers Day. Check in and out efficient. Not so good: room sparsely furnished; Bathroom was cramped and repairs roughly done. The chairs in... More 

Was this review helpful? Yes 1
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Tredebo62, Many thanks for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, all guest comments are greatly appreciated and allow us to continually review and improve our services and facilities. I will happily pass your comments regarding our excellent service on to all staff members. I would like to take this... More 

Wyong, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We found the service friendly and accommodating so close to transport to the airport and a short walk to Darling Harbour. We have always wanted to go to the Marine Museum Darling Harbour and took advantage of the late check out at the hotel to visit before taking our car from the undercover parking.

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Lousie H, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to provide feedback regarding your stay. It is great to hear that you and your partner had an enjoyable stay with us. I am happy to hear you enjoyed our convenient location... More 

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