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Novotel Sydney Central

Hotel website
169-179 Thomas Street, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
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Novotel Sydney Central
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Novotel Sydney Central
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733 reviews from our community

Traveler rating
    163
    317
    170
    55
    28
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245
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150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
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    (238)
  • Jun-Aug only
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  • Dec-Feb only
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Perth, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

On-line booking was a breeze. Checking into the hotel wasn't. As we were arriving in Sydney around 7am after a flight across Australia,I had booked the room for the previous night to avoid the hassle of an early check-in. 24hours prior to our arrival I called the hotel to reconfirm the booking and point out the we would check-in early... More 

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Moss Vale, New South Wales, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at Novotel Sydney Central on many occasions, it is in a fabulous central location to Central Train Station, China Town, Paddies Markets and Darling Harbour. However as it is at the end of small laneway it is a quiet location. The rooms are large with 2 queen size beds in a twin room so perfect for families.... More 

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Melbourne, Australia
1 review
3 of 5 stars Reviewed 5 days ago NEW

Location of the property is in an excellent position to Chinatown. However, if you are looking for Sydney harbour views, this is not the hotel for you.... The general room / hotel conditions, although clean, felt as if the hotel was expecting a major works upgrade.. which after mentioning to FOH staff, was confirmed to be the case. Regardless, the... More 

Review collected in partnership with Accorhotels.com

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear WDMelb, Thank you for choosing to stay with us at Novotel Sydney Central and for taking the time provide feedback regarding your recent experience. I would like to take this opportunity to apologise for the elements of your room that didn't meet your expectations, however as you have noted, all of our rooms are in fact scheduled for an... More 

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This has become an aged building with poor fit out. The bathrooms are too small and poorly laid out, there is only a single seat sofa in the seating area, the balcony had one chair and no table, the door did not close properly. It may be great for business travel but not ideal for couples.

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Martin T, Many thanks for taking the time to write this review regarding your recent stay with us at Novotel Sydney Central, all guest feedback is greatly appreciated as it allows us to continually review and improve our facilities and services. I would like to take this opportunity to apologise for the elements of your stay that didn't meet... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location, close to Chinatown and all the good food. Also, within walking distance of Darling Harbour and all the great Sydney attractions. Staff very helpful and friendly, comfortable room, clean and tidy.

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Susanna M, I would like to take this opportunity to thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, all guest comments are greatly appreciated as they allow us to continually review and improve. I am happy to hear that you enjoyed our convenient location, I do hope that... More 

Adelaide
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are alright, bedding is good, the hotel conveniently located near the Central Station (walking distance). Reception staff extremely friendly and polite. Breakfast is so-so, one morning there are only chicken sausages (no real ones) available. The seating is a disaster: Most of the chairs have completely torn upholstery and you wonder that nobody of the staff noticed this... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear travelerAdelaide, Thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your comments are greatly appreciated and help us to continually review and improve. I am happy to hear that you enjoyed our convenient location and I will happily pass your comments on to our Front Office staff. I would... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a family room via flybuys for 1 night. The room was clean and comfortable but was a bit old especially the tv which was really small. The bathroom was small too but it was very clean and looked new. The room was a bit empty and they could've put in a couch or table.We got some free champagne... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Tommmy10, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time tor provide feedback regarding your stay. Your various comments are greatly appreciated, I am happy to annouce that soon we will be receiving new TV's for all rooms. Also starting in June all... More 

Senior Contributor
32 reviews 32 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I sooo love Novotel Sydney Central, it is near heaps of food joints, shops (not to mention Paddy's market), pubs, transport posts etc. I came back from an overseas trip and stayed at Novotel Sydney Central for 3 nights and 4 days before heading off to Canberra. I gotta commend on the staff who are indubitably friendly, warm and accomodating.... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Ella C, Many thanks for taking the time to write this review regarding your recent stay with us at Novotel Sydney Central, all guest feedback is greatly appreciated as it allows us to continually review and improve and receiving such a positive review is always a pleasure. It is great to hear that you enjoyed our location and high... More 

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here while I had a conference on in the same hotel. Rooms are decent sized- I was in a king room with a balcony and a desk table big enough to get paperwork done. Food is nice and varied. Staff friendly and quick to please. Location is good right next to central station so you can commute quickly to... More 

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear melbourne101, I would like to take this opportunity to thank you for staying with us at Novotel Sydney Central and for taking the time to provide feedback regarding your stay. I am happy to hear that you enjoyed your meals from our restaurant and your large room. I have to agree with you in saying that our location is... More 

Dubbo
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel, upgraded to executive suite, breakfast included, parking next door, just down the road from the Haymarket! Would definitely stay here again, cleaning staff very friendly as well. Easy to get to if travelling in from out of town by car.

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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review

Dear Sally N, Thank you for taking the time to write this review regarding you recent stay with us at Novotel Sydney Central, it is always a pleasure to receive such positive feedback. I am happy to hear that we could provide you with an upgrade on this occasion, I'm sure it made your stay extra special. I'm glad to... More 

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