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Shangri-La Hotel Sydney

5.0 of 5 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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Shangri-La Hotel Sydney
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Shangri-La Hotel Sydney
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3,345 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Shangri-La Hotel Sydney
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Cupertino, California
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed July 8, 2009

The location of the ShangriLa is great, right in The Rocks and Circular Quay. The rooms are very spacious, very modern, clean, and quite nice overall. The room had free coffee and tea service. The staff were very polite and attentive. One thing I really appreciated is that we showed up at the hotel in the morning of the day... More 

Was this review helpful? Yes
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for their honest and detailed review. I was pleased to read your positive comments regarding our location & view, the rooms and staff - all aspects that make Shangri-La Hotel Sydney a true 5 star luxury hotel. I was happy to hear our staff were able to accommodate your early room request after your long... More 

Qatar
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 30, 2009

Decided to treat myself to an suite on Australia day overlooking the harbour. From the moment that we arrived to the moment that we left it was nothing short of spectacular. The rooms have the most amazing view, comfortable beds, awesome bathrooms. The club-lounge with the view over the harbour is just fantastic. The location is excellent also. It is... More 

Was this review helpful? Yes 1
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for their very kind words and positive review of Shangri-La Hotel Sydney. I was thrilled to learn you enjoyed your entire Shangri-La experience - right from the arrival through to your departure. I will certainly share your review with my colleagues and staff. I very much do appreciate your honesty and I have to agree... More 

Newport Beach, California
Top Contributor
75 reviews 75 reviews
70 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed June 29, 2009

This was the best hotel of our stay in Australia. The location was great right in The Rocks. Get the Opera House View room. It was amazing! The bed was VERY comfortable and room was just right. The staff was very helpful and friendly. For the money, it was also the best value of the trip. Plus free internet! Go... More 

Was this review helpful? Yes
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for their positive review - I was thrilled to read that you found our rooms, staff and facilities all to your liking. Our complimentary internet for guests is an area we are currently expanding to offer wireless internet throughout the hotel soon. This will also be complimentary. Our Opera House view rooms are fantastic, and... More 

Sydney
1 review
4 of 5 stars Reviewed June 29, 2009

My bride and I spent two nights at the Shangri La for a mini-honeymoon in April, and it was wonderful, though I may have been biased by my joy at getting married :) The view was mesmerising from the 32nd floor, a stunning vista of our fair city's harbour. Complimentary binoculars would have been nice, but I really can't complain.... More 

Was this review helpful? Yes
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for their review - and please let me start off by congratulating you on your wedding - and for choosing Shangri-La Hotel Sydney to spend your first nights as Mr and Mrs. Thank you for your kind comments about our views - from both the rooms and Blu Bar & Altitude restaurant on the top... More 

Arizona
Top Contributor
53 reviews 53 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 28, 2009

We stayed at the Shangri La checking in June 7th and checked out on June 11th. I had researched extensively the 5-star hotels on Circular Quay, and this was where we wanted to be! Let me start with the positives. The hotel itself: Stunning. Room: Nicest I have ever stayed. Concierge: Amazing. Location: Perfect. Helpfulness of the staff: Impeccable. Matt... More 

Was this review helpful? Yes 1
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for their honest review and please do accept my sincerest apologies for such a drop in our normal high standards & communication during your stay. I was quite concerned to read about the unfortunate incident with regards to the cleanliness of your room and have informed the relevant housekeeping managers so they may better train... More 

Berkshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 19, 2009

Great start to Australian holiday. Nice welcome (even though we'd come by airport shuttle), efficient check-in staff and the most wonderful beds and pillows imaginable. Minor grumbles would be TV needed updating and we had to ask twice for coffee in Cafe Mix at breakfast on one of the days. We found returning up the 102 poorly-lit steps from Circular... More 

Was this review helpful? Yes
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for your very kind words and feedback. I was pleased to hear your check-in went smoothly and you found our beds to be so comfortable. In regards to the televisions, we are in the process of fitting out all of our rooms with modern plasma televisions - similar to the ones already installed in our... More 

California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 15, 2009

This is a lovely hotel that lives up to the term luxury. We were only here one night on the last night of our honeymoon, and used a points program to get a 29th floor "grand view" room (bridge + opera house, the whole harbor essentially). The room was really great, and definitely worth having this view for at least... More 

Was this review helpful? Yes 1
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for your kind words - I was thrilled to hear you enjoyed your recent stay with us. We certainly do very appreciate your kind comments complimenting our rooms and I was happy to hear you chose to spend a night in and relax watching the world go buy in the in front of your spacious... More 

scotland
1 review
5 of 5 stars Reviewed June 11, 2009

hotel was amazing, staff were very friendly and attentive. This is my fouth time to sydney and this is definately one of the best hotels ive stayed in with fantasic views of the opera house and bridge and within easy walking distance to all the main attractions. There were a few comments on here about the slope down to the... More 

Was this review helpful? Yes
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for their kind words and compliments - I was thrilled to hear that you enjoyed your stay with us and appreciate your positive comments. Thank you for your kind words on our staff - I will certainly pass on your comments to the front desk staff as we pride ourselves on the hotels employees. In... More 

San Francisco, CA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 8, 2009

I stayed with a friend of mine for three nights in May, 2009. We had booked a Deluxe Water View Room. Upon checkin (at 7:30AM) we were told our room was ready and was upgraded to an Opera View...excellent! We were escorted to the room, shown the features and the fantastic view and promptly received our luggage. Room: Awesome View!... More 

Was this review helpful? Yes 4
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for your feedback regarding your stay at Shangri-La Hotel, Sydney. It is with great regret that I am writing to express my disappointment regarding the experience you had at Altitude Restaurant, Cafe Mix and with our room service department. I would firstly like to take this opportunity to apologise to you for any confusion you... More 

Los Angeles
Top Contributor
57 reviews 57 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed June 8, 2009

I was here over the long weekend for the Queen's birthday June-8. Had a great view from our room in room 3016 which is on the horizon club floor. Everything was great though the lines getting into the cafe Mix for breakfast were very long over this busy holiday weekend and the horizon club was also busy and long lines... More 

Was this review helpful? Yes 1
FOMSYD, Front Office Manager at Shangri-La Hotel Sydney, responded to this review

Many thanks to the author for their review and comments. Our Horizon Club rooms, situated on the 30 - 35th floors, offer some of the most stunning views of the harbour. These rooms also offer more modern facilities & amenities and Horizon Club room guests have access to our exclusive Horizon Club located on the 30th floor. Being such a... More 

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Hotel Summarization (Beta)

What travelers say

  • Opera house(184)
  • Horizon club(66)
  • Circular quay(58)
  • Room service(50)
  • Very good(37)
  • Cafe mix(20)
  • Great location(20)
  • Rocks area(8)
  • Blu Bar(5)
  • Friendly and helpful(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Reservation Options:
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Hotel Style:
#3 Business Hotel in Sydney
#7 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#17 Luxury Hotel in Sydney

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