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Shangri-La Hotel Sydney

#20 of 175 Hotels in Sydney
Certificate of Excellence
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176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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Best prices for: 1 room 1 guest
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Shangri-La Hotel Sydney
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Shangri-La Hotel Sydney
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3,768 reviews from our community

Traveler rating
    2,183
    969
    360
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491
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Shangri-La Hotel Sydney
See the most recent reviews
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Not only were we upgraded, we received the best service i have from any hotel The room is beautiful and spacious and the amenities are second to none. The view is obviously a big selling point, but it's the little touches, like bottles of water that make it a cut above other hotels with a nice view. A visit to... More 

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Hilton Head, South Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Brakfast menu more on par with Holiday Inn, dinner in Horizon grossly overpriced, you pay for view and service. Public areas need to be re-decorated. Overall, not on part with their other properties, especially Hong Kong.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Ulaanbaatar, Mongolia
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Entered the room, went to window and was astonished by the view! As hotel was ordered by one of our friends, I had no clue it is located next to Opera house and Harbour bridge. Room was nice, clean, breakfast was good, location was great, what else you could wish for!

Was this review helpful? Yes 1
Melbourne
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at Shangai La for business on corporate rate and was booked into room 501. You can see from photos attached that this room has an amazing.view of the pay station for the harbour bridge. While I could cope with the light, the noise was so loud and would be impossible to sleep through unless a really deep sleeper.... More 

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Noumea, New Caledonia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I've never stayed in a 5 stars and it was for me the first time and it was so magical!!! The staff is so NICE and KIND!!! I really loved my stay there and hope to see them again! Gros bisous à tous et toutes et MERCI pour vos sourires et votre gentillesse. Chloé. xx

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Coronado, California
Contributor
20 reviews 20 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed for 7 nights on our honeymoon in April of 2013 and were rewarded with a room upgrade to a corner suite with a "side view" of the Opera House. What a great surprise! Very spacious with a large bathroom complete with a full tub (which came in handy to do laundry on the cheap!) and a good sized... More 

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Gold Coast, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

After checkout my wife and I were most explicit to the front counter that we did not have breakfast either before or after on the the time of checkout. Yet two day after checkout our credit card was debited for breakfast which we did not receive. We have left both telephonic and e mail messages for either accounts of front... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Melbourne, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed in a Deluxe Grand Harbour View room for three nights in early May. I have nothing but the highest praise for this hotel. I phoned a week before hand to see if we could have a room on one of the higher floors. We were on the 20th floor and the view was all that I had hoped... More 

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Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here a cookie of months ago while I was in Sydney for a 2 day business trip. The hotel is nicely located and is 10 mins walk to circular quay. The horizon club view room has lovely views of both the Sydney harbor bridge and opera house. THe staff were friendly and polite. The breakfast was quite nice... More 

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Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had 3 wonderful days at the Shangri La during mid April. We upgraded to the Horizon club room and were to disappointed . Great service from everyone but especially Sheilk in the Horizon club room. Fabulous.

Was this review helpful? Yes 1
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