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All 212 Sydney hotels »

Shangri-La Hotel Sydney

5.0 of 5
176 Cumberland str., The Rocks, Sydney, New South Wales 2000, Australia
Hotel amenities
Shangri-La Hotel Sydney
Ranked #12 of 212 hotels in Sydney
4.5 of 5 stars 1296 Reviews
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1,296 reviews from our community

What travelers say about this hotel
  • Opera house(121)
  • Circular quay(41)
  • Horizon club(40)
  • Harbour view room(31)
  • Very good(28)
  • Great location(26)
  • Cafe mix(18)
  • Friendly and helpful(13)
  • Breakfast buffet(13)
  • Rocks area(10)
Traveler rating
    734
    315
    137
    74
    36
Only show reviews for Family (155) | Couples (629) | Business (182)
Date Rating
poppadoms01235
Top Contributor
50 reviews 50 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 17, 2012

What an amazing hotel. WOuld recommend anyone wanting to stay in this hotel to take a Grand Harbour view room as to wake up of a morning with a view of the Harbour Bridge and Opera House is just out of this world and makes your stay in sydney! The food at the shangri-la sydney is out of this world,... More

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See 11 more reviews by poppadoms01235 for Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 17, 2012

My stay at this hotel was fantastic - the room was immaculate and the service was the best I have ever encountered. Buffet breakfast was unbelievable and hotel was close to everything. Only negative was the room service prices. More

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ryderonthestorm
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 16, 2012

I loved staying here. We had a suite overlooking the expansive Sydney harbour, arguably the most spectacularly beautiful harbour on the planet. We could see out through the heads, the harbour bridge, opera house, the city, and all the way down past Balmain. Our room captured the sun all day. The highlight was the bath at sunset, with the sun... More

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Adelaide, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 15, 2012

We Stayed at the shangri-La 16th April for 4 nights, we were on the 28th floor and paid a little extra for a bridge and oprah house view, it was worth it the view was amazing, the rooms are spacious and very clean, just what you would expect from a five star hotel. The hotel location is great, there is... More

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Bangor, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 13, 2012
2
people found this review helpful

We were double charged for our room service ( at check out the desk clerk was adamant the initial credit card transaction had failed and insisted on processing it again). On checking our credit card statement the charge appeared twice! I know mistakes can happen but despite numerous emails the hotel has to date refused to refund the second charge.... More

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AmyBunting, Manager at Shangri-La Hotel Sydney, responded to this review
May 14, 2012

Dear Chris F, Thank you for your review regarding our property, Shangri-La Hotel, Sydney. We are terribly sorry for any inconvenience you are experiencing in regards to your account. If you still require assistance, please do not hesitate to contact me at amy.bunting@shangri-la.com so we can ensure your issue is given the priority it deserves. Kind regards, Amy Bunting Quality... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2012

Stayed at Shangrila Sydney for 4 nights.Arrived at 7am after long haul flight,not expecting rooms to be ready at this time of the morning.Recepionist asked if we had a tiring flight and said we could book in straight away and also upgraded to a better room. We had harbour view with the Bridge and Opera House view.Hotel has one of... More

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Grand Rapids, Michigan
Senior Contributor
30 reviews 30 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2012

Very good service and comfortable beds. Great location for walking to the opera house and darling harbor. The pool was relaxing and clean. I would stay again. More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 12, 2012

There's a reason this hotel always appears to be full, they offer fantastic value in Sydney. Why fantastic value? Good rates, large comfortable rooms, good Sydney location. Great views if you pay a bit more for your room. The rooms are large (approx 50% larger than a nearby 5 star hotel) and are well appointed with the usual modern luxuries... More

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Melbourne
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2012

What a magnificent place to stay for my 50th birthday celebrations!   We were fortunate to have Katie on reception look after us on arrival, and indifference to others who have written adverse reviews here on Tripadvisor about the staff, we had quality service ensuring that out stay was not only memorable for the occasion but wonderful for our choice... More

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Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2012
1
person found this review helpful

Fabulous hotel and splendid location, views are unsurpassed. Recently stayed in a Harbour view room and were up at dawn to see a cruise ship sailing down the Harbour with a bbeautiful sunrise in the background. At night we were lucky to see a fireworks display at the Opera House. Service was excellent from every staff member whom we encountered.... More

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Additional Information about Shangri-La Hotel Sydney

  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Sydney Shangri La
Address: 176 Cumberland str., The Rocks, Sydney, New South Wales 2000, Australia
Price Range: $$$

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Shangri-La Hotel Sydney
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