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Shangri-La Hotel Sydney

5.0 of 5
176 Cumberland str., The Rocks, Sydney, New South Wales 2000, Australia
Hotel amenities
Ranked #10 of 220 hotels in Sydney
4.5 of 5 stars 1123 Reviews
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1,123 reviews from our community

What travelers say about this hotel
  • Opera house(84)
  • Horizon club(31)
  • Harbour view room(27)
  • Circular quay(26)
  • Great location(21)
  • Very good(20)
  • Cafe mix(12)
  • Breakfast buffet(11)
  • Friendly and helpful(10)
  • Credit card(4)
Traveler rating
    628
    271
    125
    69
    30
Only show reviews for Family (127) | Couples (553) | Business (159)
Date Rating
bgrimm17
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed February 3, 2012
1
person found this review helpful

What can we say about this hotel. We initially ventured to Sydney for a short time so that we could fly to Melbourne and even Fiji. We planned a 2 day stay but ended up with about 8 days. We always ended up here. Because of weather, illness, cyclones, cancelled flights (two) they were always flexible with us and had... More

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C O
Atlanta, Georgia
Contributor
13 reviews
1 helpful vote
3 of 5 stars Reviewed February 2, 2012

Easy walking access to the Rocks, Harbor Bridge,the Opera House and the Botanical Garden, so you don't have to spend too much time in your hotel room. It was clean and nice contemporary design, just not outstanding. We did not have a harbor view this time, and that might have made a difference, although our view was nice. Breakfast buffet... More

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Helen P
Harrogate, United Kingdom
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed February 2, 2012

Stayed here over the New Year 2011/12 but were disappointed in so many ways. The main restaurant was frantic at breakfast time and we felt that we left the hotel without anyone knowing that we had been there! More

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AmyBunting, Manager at Shangri-La Hotel Sydney, responded to this review
February 6, 2012

Dear Helen P, Thank you for your review regarding Shangri-La Hotel, Sydney. We are sorry that you did not enjoy your experience with us. We have made a good note of your comments and rest assured they have been passed to the relevant managers for their follow up. Whilst we can well understand you may feel reluctant to return to... More

Polar_bear77
Newcastle, Australia
Senior Reviewer
9 reviews
5 helpful votes
4 of 5 stars Reviewed February 1, 2012

Nice rooms, lovely bathrooms. Restaurant forgot our breakfast order before conference, so time was limited to get it cooked. They resolved issue by letting us dine at the buffet for same price as what we ordered. Dinner was lovely, but felt a bit put out that the fact we were paying guests of the hotel a table could not be... More

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Drea3
australia
Contributor
13 reviews
6 helpful votes
5 of 5 stars Reviewed February 1, 2012

I recently stayed at the Shangri-La Sydney with a friend. The staff were incredibly professional and helpful from the reception desk satff to the room service staff to the concierge staff and the amazingly wonderful Horizon Club staff (special mention to the extremely helpful Amy). From the second we arrived to the second we left everything was perfect. In fact... More

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davelee88
Perth, Australia
Reviewer
4 reviews
1 helpful vote
1 of 5 stars Reviewed January 31, 2012

Had two rooms here mid january. * No recognitions whatsoever of Diamond member status. None of the benefits of suposedly being one of their most valued guests are extended. * Check in staff showed no interest in helping , basically fobbed me off and made no effort to keep me in the loop for when my room would be ready.... More

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LyleH
Ipswich, England
Senior Contributor
25 reviews
12 helpful votes
5 of 5 stars Reviewed January 31, 2012

This was our fourth year in a row staying at the Sydney Shangri-La and my last review of it pretty much still stands. We like the place overall and will probably keep coming back. The rooms (we had a Grand Harbour View Horizon Club Room this time) are very good sizes and have some of the best views in the... More

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Tess13
Fitzroy
Senior Contributor
21 reviews
5 of 5 stars Reviewed January 30, 2012

We had three nights here. It's in a great location, the rooms are well appointed and spacious. Very standard fancy hotel but very comfortable. They could do with some instructions on how to use the clock/radio/ipod dock. Very handy for Circular Quay and public transport. One of the most comfortable beds I've ever slept in. More

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Diana265
Australia
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed January 30, 2012

I stayed at the Shangri-La Hotel Sydney in mid December and was overall really happy with the room and the service. The concierge took my bag to my room with no fuss. My Deluxe Darling room was unusual, it had a little loungeroom with a large flatscreen tv, then a corridor down to the bathroom and then the bedroom. Everything... More

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Lisa B
Sydney
1 review
1 helpful vote
4 of 5 stars Reviewed January 27, 2012
1
person found this review helpful

We just got back from a stay at the Shangri-La in Sydney. We have stayed before and had a harbour bridge view room. This time we requested the same but as we were late checking in (6pm) there wasn't one available. However, we were on 16th floor and our room was impeccable. The decor was almost like new, we could... More

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Shangri-La Hotel Sydney Also Known As

  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Sydney Shangri La
Address: 176 Cumberland str., The Rocks, Sydney, New South Wales 2000, Australia

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