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All 182 Sydney hotels

Shangri-La Hotel Sydney

5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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84%
Ranked #17 of 182 hotels in Sydney
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Lori K Bentonville, Arkansas
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (856)
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English first
Bentonville, Arkansas
1 review
5 of 5 stars Reviewed today NEW

We experienced top notch service during our stay at the Shangri-La Hotel Sydney. Everyone was most attentive and very pleasant, especially when answering all of my questions as a first time visitor to Sydney. The manager surprised us with a birthday cake for our son's birthday and a bottle of champagne and chocolates to celebrate our 25th wedding anniversary. Great... More

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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Location and harbor bridge/opera house view are exceptional. Staff attitude was very nice at every level. Breakfast buffet was well done. The view from the cocktail lounge was nice but it was always crowded and difficult to find a seat. Drinks in room solved that issue.

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Adelaide, Australia
Top Contributor
73 reviews 73 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The view from our window was world class. We booked a grand harbour room (2809) and could not fault it. I was there a week and spent a lot of time on the window seat. Wow. This view mitigated the few issues we had. Firstly the sounds of the lifts. Some in other groups didn't notice it but it could... More

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Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

The Shangri-La Hotel was a fantastic place to stay. Great location close to the city, Circular Quay and of course the Rocks. Staff were lovely, informative and very welcoming. If you get the chance stay here.

Review collected in partnership with shangri-la.com

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Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel before and knew what to expect in terms of service and facilities. Everything was a delight, except for their staff. Professional, dry and unwelcoming (except for restaurant staff - they were fabulous). Had an altercation with the bell desk manager who gave us the wrong directions, there was no apology. Staff are either unknowledgeable... More

Review collected in partnership with shangri-la.com

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Ana S, Thank you for taking the time to review our hotel and for the kind words on our facilities. We are disappointed to hear about the service you experienced with our staff. We are investigating the issue now with the department concerned and we appreciate your patience. Best regards, Paul More

Mount Kisco, New York
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My most recent trip to Australia was okay, but not as impressive as previous ventures. The room was just average. There was a broken curtain I reported a few times to the desk that never really got fixed. The room itself was clean, but drab. When I called the hotel prior to arrival, I had requested early check-in. While I... More

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear elroy74, Thank you for taking the time to review our hotel. I am sorry to hear about the broken curtain in your room. We have addressed this issue with the department concerned and we apologise for the inconvenience caused. We hope this will not mar your overall impression of our hotel and we hope to welcome you back again... More

Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What an incredibly good hotel. A couple of items to consider. I judge hotels on Many things but quiet at night is up there in importance. This is the quietest large hotel I've experienced for a long time. Quality service. About the bed however. King yes but a lump in the middle, where 2 beds join, with one side having... More

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Melbourne, Australia
Top Contributor
196 reviews 196 reviews
33 hotel reviews
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was very impressed with the service and staff at the Shangri-La in Sydney, they were extremely professional and friendly. I was upgraded from a deluxe King room to a corner suite which was very unexpected and very nice! I was on the 7th floor so although the views were still fabulous, I would have preferred to be a little... More

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Nelson, New Zealand
Contributor
11 reviews 11 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Popped over to Sydney for our 20th Wedding Anniversary in January. Splashed out and stayed in a Premier Grand Harbour View room on the 17th floor. Amazing 270 degree view of Sydney Harbour taking in the Harbour Bridge and Opera House. A$500 per night but worth every cent. Extra large room with a suite feel. Everything from check in through... More

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2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed in the executive opera house suite for 2 night with my partner and 1 year old. The view was amazing as was the service. The cot (which was no extra cost) was already waiting in the room all made up. Was a lovely family getaway with shops, restaurants and things to do so close by. The valet parking was... More

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Hotel Summarization (Beta)

What travelers say

  • Opera house(185)
  • Horizon club(67)
  • Circular quay(58)
  • Room service(50)
  • Very good(37)
  • Cafe mix(20)
  • Great location(20)
  • Rocks area(8)
  • Friendly and helpful(5)
  • Blu Bar(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Sydney #6 Spa Hotel in Sydney #14 Romantic Hotel in Sydney #15 Luxury Hotel in Sydney #16 Family Hotel in Sydney
Hotel Class
Official Description (provided by the hotel)
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
Number of rooms
563

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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