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Shangri-La Hotel Sydney

5.0 of 5 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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Shangri-La Hotel Sydney
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Shangri-La Hotel Sydney
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3,443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portsmouth, United Kingdom
Top Contributor
69 reviews 69 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is ideally situated in the Rocks, very close to Circular Quay with really easy access to all the must do sights of Sydney. Although the hotel was really busy when we arrived (many football teams were staying there for the Asian Cup) the hotel allowed us to check into our room early - great as we'd had a... More 

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Sydney, Australia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here with my 2 teenage daughters. On arrival the general feel of the hotel is not unlike any other city hotel. The foyer & reception area not striking. Reception staff were efficient & friendly. Our room was facing Sydney Harbour with outstanding views of the Opera House & Bridge. I would recommend that you pay the extra money... More 

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Seattle, Washington
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in the Grand Apartment for 4 nights over New Years Eve. We specifically chose this room, as we were traveling with our two young children, who would be unable to stay up for the midnight fireworks. So, we wanted a room where we could put the children to bed and my husband and I could stay up, enjoy... More 

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Lisarow, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I love the Shangri-La Hotel so without thinking I booked for just one night to check out Australia Day events including the fireworks display. It wasn't until the day before I found out the fireworks were going to be at Darling Harbour not the Harbour Bridge. No problem, Shangri-La happily changed my room to the Darling Harbour side to assist... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This is most definitely not at the standard of a 5 star hotel... from check-in we were greeted with rude, unprofessional staff who have no regard whatsoever for providing friendly customer service, which should be one of the most important elements of a '5 star' hotel. We were in Deluxe Grand Harbour View Room, and while the room was quite... More 

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everyone should treat themselves to a bit of luxury for a special occasion. My wife & I had 3 nights & 4 days at Shangri- La Sydney over Australia Day Weekend. It coincided with our 30th Wedding Anniversary & we had room 3510, amazing views of Sydney Harbour, Bridge & Opera House. Watched all the entertainment on Sydney Harbour from... More 

Review collected in partnership with shangri-la.com

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Southampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our first Australia hotel visit was at the Shangri La in Sydney for 3 nights in a Darling Harbour view room. Fantastic service as you would expect. The girls on reception could not have been more helpful, giving us complimentary coffee & biscuits whilst we waited for our room to be ready. The room was spotless & the view was... More 

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Sydney, Australia
1 review
3 of 5 stars Reviewed 3 days ago NEW

Frankly, a pretty dodgy lot these days. The room was way too warm. Yes Ma'am, we'll have our a/c man come. A/C man changes the filter, will be alright now Ma'am. Not so. Still way too warm and no air movement. Hohum. When checking in, they will hold a $100 bond plus the room fees. When you check out, they'll... More 

Was this review helpful? Yes 1
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear KelpieL, Thank you for your review of your recent stay. I'm sorry to hear that we were not able to fix your room temperature settings while you were still checked in. Our engineering team is looking into the matter as we speak. With regards to the pre-authorisation upon check-in, we do release the amount upon check-out however, depending on... More 

Sydney
Top Contributor
91 reviews 91 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just home from an overnight stay at the Shang Sydney - large room with best view from Harbour Bridge, down the harbour to the Opera House and beyond. Comfy King Bed and a large bathroom. Decor is getting a little dated (we had stayed at this property some 10+ yrs ago). Sadly we could hear people taking a shower in... More 

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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just back from a 2 night stay. Everything you need is catered for. Fantastic staff with excellent service skills. We took advantage of the Horizon Club floor. It has the best views with tasty food and drinks. We will definitely go back again.The location of the hotel is central to The Rocks, Opera House and Circular Quay. we were fortunate... More 

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Hotel Summarization (Beta)

What travelers say

  • Opera house(162)
  • Horizon club(59)
  • Circular quay(51)
  • Room service(45)
  • Very good(35)
  • Cafe mix(18)
  • Great location(17)
  • Rocks area(8)
  • Blu Bar(5)
  • Friendly and helpful(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Shangri-La Hotels and Resorts, Priceline, Despegar.com, Amex, Agoda, Hotels.com, TripOnline SA, Odigeo, Hotel.de, Tingo and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Hotel Style:
#3 Business Hotel in Sydney
#7 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#17 Luxury Hotel in Sydney

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