We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Sydney

5.0 of 5 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Hotel website
Hotel deals
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Shangri-La Hotel Sydney
Professional photos View all
Browse nearby
Shangri-La Hotel Sydney
Write a Review

3,337 reviews from our community

Traveler rating
    1,928
    864
    319
    143
    83
See reviews for
427
1,623
180
581
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (953)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3337)
  • Mar-May only
    (784)
  • Jun-Aug only
    (848)
  • Sep-Nov only
    (890)
  • Dec-Feb only
    (815)
All months
Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed today NEW

My partner and I stayed at Shangri-La for a Christmas break visit. One of the standouts was the great service across the whole hotel - both lobbies and lounges. The rooms are nicely furnished with very comfy beds. The location is superb with some breathtaking views of the harbor. All amenities to very high standard. As usual, Shangri-La delivers top... More 

Was this review helpful? Yes
Melbourne
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Well presented hotel in fantastic position amongst the Rocks area. Easy to walk to ferry, Rocks, Opera House and city. Amazing views especially from the bar. Lovely service and staff friendly and helpful.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

Offered the classic Shangri La experience with beauty of the Sydney in the backdrop. Very convenient and close to the market as well. Most are within walking distance and/or short train ride. I would strongly recommend.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Bolzano, Trentino-Alto Adige, Italy
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Shangri-La is just an oustanding hotel to be in Sydney and particularly if you value to be in the Rocks, the ancient quarter of the city where the first immigrants (actually convicted from Britain) where landing in the Australian Continent. Go there, and you will never forget such an experience!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Firstly thank you to the team at the Shangri-la for putting yourselves out there to try and make up for the last fiasco. Putting aside all that they did for us (which we greatly appreciated) I think the key was the service. I made a particular effort to speak to and visit areas of the hotel that would not have... More 

Was this review helpful? Yes
Wollongong, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We booked our City view room last minute at a discounted rate but we still got a fabulous room, it was on the 18th floor with a great view of the Opera House and Circular Quay and we could sit at the window seat and watch the big ships coming in through the heads. It was magic. Staff and facilities... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Perth, Western Australia
Top Contributor
128 reviews 128 reviews
63 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here as a stopover was required enroute to Tokyo. I wanted to give my wife a view that would stay with her forever. We got this in spades. Room 3308 Horizon Floor. When I travel I always try to stay at a club level room as I like the more intimate feel and personalized service. This did not... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Hollywood1973, Thank you for taking the time to write a review on your recent stay. We are pleased to hear that you enjoyed the view from your room but sorry to hear that you were disappointed with the level of service you experienced on the Horizon Club. We would appreciate more details so we can improve. Please email our... More 

Brisbane, Australia
Top Contributor
70 reviews 70 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is one of the top hotels in Sydney. Located on top of the Rocks precinct it is close to Circular Quay and Opera House but can be a fair walk to places such as Martin Place. It's also up on top of the hill so some steep hills or steps are required. Hotel it self is one of Sydney's... More 

Was this review helpful? Yes
Melvourne
1 review
3 of 5 stars Reviewed 5 days ago NEW

Booked a deluxe opera view room and got 4th floor - the lowest possible - looked over to brick wall with tip of opera house to the side. We were also allocated a disabled room that we did not ask for and the bathroom consequently was awful with plastic chair in the shower Roof top bar was impossible to get... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Julie A, Thank you for your review of our hotel. We are sorry to hear your disappointment, as room allocation depends on factors such as room availability, occupancy and arrival patterns. For superior views of the harbour, we would like to recommend our newly refurbished Horizon Club rooms on your next stay which are located from levels 30-35 of... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I'll be very factual. Booked the hotel room 3 months in advance for special occasion and requested 23rd floor which was "not a problem" and also a car parking spot. Paid over $600 for the room. We are from way out of town so on arrival, concierge says car park full. Despite having. A. Booking, concierge says he cannot help.... More 

Was this review helpful? Yes 2
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Bluey L, Thank you for reviewing our hotel. We are sorry to hear that you were disappointed with your recent stay. We hope you will give us another opportunity to go beyond your expectations as we would like to recommend our newly refurbished Horizon Club rooms which have stunning views of the harbour from levels 30-35, complimentary breakfast on... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel Sydney? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Opera house(184)
  • Horizon club(66)
  • Circular quay(58)
  • Room service(50)
  • Very good(37)
  • Cafe mix(20)
  • Great location(20)
  • Rocks area(8)
  • Blu Bar(5)
  • Friendly and helpful(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Cheap Tickets, Priceline, Ctrip TA, Hotels.com, Despegar.com, Agoda, Odigeo, TripOnline SA, Tingo and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Hotel Style:
#3 Business Hotel in Sydney
#7 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#17 Luxury Hotel in Sydney

1,456 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1223)
Viewed
View from room (260)
Viewed
Room/suite (440)
Viewed
Dining (66)
Viewed
Bathroom (105)
Viewed
Hotel & grounds (101)
Viewed
1:30
Videos (3)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (5)
Viewed
Other (242)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (197)
Viewed
Amenities (3)
Viewed
Deluxe Darling Harbour Room (114)
Viewed
Pool (8)
Viewed
Restaurants and Bars (15)
Viewed
The Hotel (57)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
View from room (3)
Viewed
Dining (16)
Viewed
Pool/beach area (1)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay