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All 182 Sydney hotels

Shangri-La Hotel Sydney

5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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84%
Ranked #17 of 182 hotels in Sydney
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
James D London, United Kingdom
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2,690 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (729)
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English first
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms and facilities are well kept and clean. Staff are friendly. Breakfast options are varied and very tasty. The hotel makes it very easy for one to carry about their lives in. I probably would return, but I'd like to check others out too.

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North Sydney, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in an executive suite with bridge and opera house views which was amazing. The ensuite was huge with a separate toilet and also a powder room off the lounge area. I loved the electric curtains in the bathroom and the bath with great views. The bed was really comfortable and everything was beautifully clean. We had access to... More

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Tokyo, Japan
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is gated and guarded. In the lobby, live music is offered and the staff is really friendly and extremely helpful. The rooms are large, elegant and well-equipped. Business center, spa, pool and fitness center are excellent. A great hotel! Breakfast overpriced!

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Washington, DC
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Fabulous service. The hotel held my bag for 10 days until I return to Sydney for the second have of my vacation. My room was spacious and had a lovely view of the opera and harbor. I particularly liked the lighting system and bathroom, which had a large shower and separate tub. The maid and turn down service were wonderfully... More

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Goulburn, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

we stay here when in Sydney and haven,t done for a few years but did last week and well i wish all things in life stayed as good or improved as this hotel does. our rooms were as usual,great , the service though was impeccable and very subliminal, its as if the hotel was magically satisfying your every need.i wish... More

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Perth, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Located at The Rocks, this hotel has a spectacular standard room. We certainly weren't paying top dollar and got a great room (excellent bed & linens, huge bathroom). The bar is unmissable--great cocktails and views of the harbour and city.

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Margaret River, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

this hotel is in a great location, the staff go out of their way to help, and I couldn't fault the service at all. Excellent. The room service is prompt and well priced. Local takeaways deliver to the hotel, and even the local pharmacy was able to take a phone order and deliver to the hotel. The views are stunning... More

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Israel
Contributor
20 reviews 20 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The Shangri-La is a high class hotel. We had a room at the 26th floor with a beautiful view of the harbour bridge, Sydney opera House and the harbor. The staff was very friendly and helpful. Beds were comfortable and the room is equipped with a DVD , music player, safe, mini bar, coffee and tea equipment, iron, hair dryer-... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

We spent here 4 nights in a corporate event. On the last night we went for a drink at the bar on the top floor. On the way down the elevator stopped as "overloaded" at the 26th floor. There were 14 of us in an elevator that is meant to carry 20. The shocking part is that hotel staff (Nick... More

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ArpadRomandy, Director of Communications at Shangri-La Hotel Sydney, responded to this review

Dear mascherona, Thank you for taking the time to write a review of your stay in Shangri-La Hotel, Sydney. We sincerely apologise for the inconvenience you and your colleagues experienced with our lift and the delay this caused in getting to your event on time. We assure you our staff are well-equipped to handle situations such as these; however, we... More

Antioch, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This hotel was very nice and luxurious. But, we did not know that it sits on top of a hill. I have mobility problems due to arthritis and had I have known ahead of time that walking would be up and down hills I would not have picked this hotel. I wish someone mentioned this, so I am including this... More

Was this review helpful? Yes 1

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Hotel Summarization (Beta)

What travelers say

  • Opera house(185)
  • Horizon club(67)
  • Circular quay(58)
  • Room service(51)
  • Very good(37)
  • Cafe mix(20)
  • Great location(20)
  • Rocks area(8)
  • Friendly and helpful(5)
  • Blu Bar(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#9 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#17 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Sydney Shangri La

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