We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Sydney

5.0 of 5 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Hotel website
Hotel deals
Special Offer
Bed & Breakfast Package
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Certificate of Excellence 2014
Shangri-La Hotel Sydney
Professional photos View all
Browse nearby
Shangri-La Hotel Sydney
Write a Review

3,531 reviews from our community

Traveler rating
    2,032
    916
    340
    155
    88
See reviews for
460
1,733
185
598
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,022)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3531)
  • Mar-May only
    (784)
  • Jun-Aug only
    (848)
  • Sep-Nov only
    (890)
  • Dec-Feb only
    (1009)
All months
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars NEW

My wife & I recently stayed at the Shangri-La in Sydney and right from the start it was a great place. The service was fantastic in that while waiting to register, we were treated to a bottle of water and the password for the hotel's lobby wi-fi. The location is very good with a 5 minute walk to get to... More 

Was this review helpful? Yes 1
Redding, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here for two nights during February before departing on a cruise. We paid over 600 US dollars per night and was expectng a palace for that price. The views were absolutely beautiful although because of the heat you could only open your curtains late at night. Our room never got below 74 degrees and during the day we... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 1
Shanghai, China
Contributor
12 reviews 12 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room was nice and clean, as you can expect from that chain hotel. The bathroom had the good feeling of luxury. The hotel staff had the tendency to misunderstand requests and being a little slow. Efficiency was not really at its top. But clearly a great place to stay at.

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I spent 2 times and each time 1 week in this hotel. Nice, clean, good service and good location. You can take a walk from the hotel to the Opera House, which is not far away, I like the room with the view of the Sydney Habour more than the Darling Habour, so make sure to book a room with... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Queena_qdo, Thank you for taking the time to review our hotel. I'm glad to hear that you found our location convenient to our needs and that you had a fantastic dining experience up in Altitude Restaurant. On your next visit, I highly recommend staying in our newly renovated Horizon Club rooms, suites and lounge on levels 30-35 which offer... More 

Solihull, England
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I treated ourselves to this hotel while on our recent visit to Australia, as we wanted an hotel close to Circular Quay, with a good view of the harbour and Opera House. We weren't disappointed. We had a lovely room on the 24th floor, with the view we requested, a huge bed and all the facilities you... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Biomedali, Thank you for choosing to stay at Shangri-La Hotel, Sydney. It was a pleasure reading your review and that you were thoroughly impressed with the whole experience from check-in to check-out. I will make sure to pass on your compliments to Daniel from the Lobby Lounge. For your next stay I highly recommend our newly refurbished Horizon Club... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Shangri-La Sydney is breathtaking! I had the pleasure of being treated by my wife for our 1st wedding anniversary and I was very impressed. Everything was very smooth and easy from start to finish. My wife booked the Premiere Grand Harbour View Room and we were upgraded to the Horizon Club Premiere Grand Harbour View Room on level 30... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear RavSingh21, It was a pleasure reading your very positive review of our hotel and thank you for celebrating your anniversary with us. I'm glad we made your special occasion special. Great to hear you had a pleasant stay in our newly refurbished Horizon Club rooms and you enjoyed the services in the Club Lounge. We look forward to your... More 

Oakland, California
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Shangri - La Sydney is a genuine five star property. Unlike many five star pretenders, it offers something amazing for its admittedly amazingly high prices. (Its view of Sydney Harbor, the Harbor Bridge and the Sydney Opera House is one for the books) . The rooms are well thought out, and many are almost spacious. Even its problems stem... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear C2000Consulting, Thank you for your wonderful review of our hotel and for choosing us for your accommodation in Sydney. I'm glad to hear that you had a fantastic stay and that you found the views from your room to be memorable. I've taken note of your issue in reception and will pass it on to management. We hope to... More 

Newcastle, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Paid for Grand Harbour View Suite - unlike last visit which was impeccable, there was no private check-in, the room was $720 (about 150 dollars more than last time) and had a minimal view (level 6) compared to last time (level 11). The place was packed with guests, lifts were crowded, staff were functioning well under pressure - but corners... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear hannajh, Thank you for taking the time to review our hotel. I'm sorry to hear that your second stay at our hotel wasn't as memorable. I have taken note of your feedback with the service aspects that need to be improved and will pass them on to the respective departments. I hope you will give us an opportunity to... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am a luxury traveller and love to stay in five star hotels whenever possible. Tucked away in a secluded part of The Rocks, Shangri-La Sydney is certainly one of those. This hotel is consistent with the Shangri-La brand's high standards. You will get a hotel room with lush deco, a bathroom worthy of a mansion complete with fine quality... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Aj C, It was a pleasure reading your wonderful review of our hotel. I'm glad to hear that our room appointments exceeded your standards. We look forward to your next return to Shangri-La Hotel, Sydney. Best regards, Paul More 

Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I last stayed here just under two years ago and my experience then (and my review) were negative. Since then, the new General Manager, Michael Cottan, appears to be making great headway into bringing this hotel back to the gem that it should be. Room 2413 (as do all the high 13 rooms) has just one of the best views... More 

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Peter F, Thank you for taking the time to write a review of our hotel. Glad to hear you were delighted with your second stay here at Shangri-La Hotel, Sydney and that you found our new Horizon Club rooms and lounge to be sophisticated and catered to your needs. I will pass on your compliments to our Horizon Club... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel Sydney? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Opera house(154)
  • Horizon club(52)
  • Circular quay(47)
  • Room service(42)
  • Very good(31)
  • Great location(15)
  • Cafe mix(14)
  • Rocks area(8)
  • Blu Bar(5)
  • Friendly and helpful(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Orbitz, Booking.com, Cheap Tickets, Priceline, Despegar.com, Agoda, Hotel.de, TripOnline SA, Odigeo, EasyToBook, Tingo and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Hotel Style:
#3 Business Hotel in Sydney
#7 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#17 Luxury Hotel in Sydney

1,524 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1290)
Viewed
Dining (72)
Viewed
Room/suite (461)
Viewed
View from room (281)
Viewed
Hotel & grounds (106)
Viewed
Bathroom (108)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (5)
Viewed
1:30
Videos (3)
Viewed
Other (253)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (197)
Viewed
Amenities (3)
Viewed
Deluxe Darling Harbour Room (114)
Viewed
Pool (8)
Viewed
Restaurants and Bars (15)
Viewed
The Hotel (57)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
View from room (3)
Viewed
Dining (16)
Viewed
Pool/beach area (1)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay