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Shangri-La Hotel Sydney

#20 of 184 Hotels in Sydney
Certificate of Excellence
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176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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Shangri-La Hotel Sydney
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Shangri-La Hotel Sydney
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3,609 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,050)
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Stavanger, Norge
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

we had room 1612 with the best view over the rocks , .stunning view of the harbour. It was perfect. is was a dream room ,if you get it :-) its a fantastic location . Definitly reccomend getting a room if you get the view.. Good restaurant as well on the topp floor...

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Gosford
1 review
5 of 5 stars Reviewed yesterday NEW

The BESTpkace to stay EVER. I only stayed one night but felt like I had been away for a weekend! So very relaxing!! Fabulous food. Fabulous room. Fabulous people working there. Had a great couple of coffees in the lounge downstairs. And beautiful tea. The antipasto plate was enough for one as a light lunch as well

Review collected in partnership with shangri-la.com

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Harlech
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

An excellent hotel in a superb location overlooking Sydney Harbour with its bridge,Opera House and cruise liner terminal. We enjoyed the Horizon Club supplement, with afternoon tea and canapes and wine in the evening. Good value extras. Very welcoming staff, Some steps from the harbour but very close to the shops and bars in the Rocks.

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Great Malvern, United Kingdom
Top Contributor
73 reviews 73 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed yesterday NEW

Last time we visited our trip was ruined by the Horizon club (we were not alone if you read the reviews). Indeed, so chaotic was it we decided not to return but we did. What a change- it has always been a beautiful hotel with stunning views but now the service was there to match. The free wifi and speedy... More 

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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed on our wedding night and it was simply fantastic. We were able to have a relative check-in for us so that we could enter our room without any hassles. Our night started with afterparty drinks at Blu Bar where they served up a complimentary cocktail once they found out the occasion. When we got into the room, we... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear pluckaduckie, Thank you for choosing to celebrate such a special night at Shangri-La Hotel, Sydney. It was our absolute pleasure to ensure that you and your husband had a memorable night with us. For your next visit, we highly recommend our newly refurbished Horizon Club rooms, suites and lounge as they offer exclusive benefits and fantastic views from levels... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at the shangri la in sydney a few times now and every time has been wonderful. The shangri La in sydney has a fantastic location nestled in the historic and beautiful area 'the rocks'. stunning view of the harbour, the opera house, observatory hill and the harbour bridge can bee seen out the windows of the shangri... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear megmarielake, Thank you for taking the time to review our hotel. It was such a pleasure reading your positive feedback about our facilities and services and I'm glad to hear you had a great time up in Blu Bar on Level 26, as we do believe that it is one of Sydney's signature experiences. We look forward to welcoming... More 

NSW
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I booked 2 horizon club rooms for 1 night before a cruise as we have not stayed at this hotel before and as it was my wifes 60th birthday is was her wish to stay here. We are well travelled and have experienced 5 star hotels all over the world and this hotel is right up there, in most areas.... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Coghlan, Thank you for choosing to stay at Shangri-La Hotel, Sydney and for celebrating your wife's birthday with us. While we are pleased that you had a wonderful stay and that you enjoyed the exclusive benefits of our newly refurbished Horizon Club Lounge, I'm disappointed to hear that your wife did not receive the birthday amenities that we normally... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I were staying one Saturday night for our 10th wedding Anniversary , We were upgraded into the Royal Suite. The Room and view simply took our breath away. Room and service was amazing. This was simply something we would never be able to afford and will stay in our memory's forever. Thank You so much to all... More 

Review collected in partnership with shangri-la.com

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear justinbK3325ER, Thank you choosing to spend your anniversary at Shangri-La Hotel, Sydney and it's wonderful to hear that you left the hotel with lasting memories of your time with us. I will share your positive comments with the team and we truly hope you will visit us in the near future so we can delight you once again. Best... More 

London, United Kingdom
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the Shangri-La for four days as an introduction to Sydney in March and you couldn't hope for a better location or nicer place. Spectacular views of the bridge and Opera House and perfectly placed for ferries and the Rocks which is such a lovely district. Do yourself a favour and book without breakfast because there are some excellent... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Ian G, Thank you for taking the time to review our hotel and for choosing us for your accommodation on your first trip to Sydney. Our grand harbour view rooms are quite spectacular and you could easily lose yourself just watching all the activity on the harbour. For your next visit to Sydney, we highly recommend our newly renovated... More 

Southport, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The service at Shangri-La is flawless. The rooms are beautiful. Our every need (and there were many) was taken care of. The staff were fast and fautless in every respect. I can not fault Shangri-La in any way; it is perfect. The whole establishment runs like a very well-oiled machine. It's obvious that customer satisfaction is at the top of... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear TLBANDS, It was a pleasure reading your positive review of our hotel. It fills us with pride knowing that your colleagues went above and beyond to make your stay exceptional and made our hotel your benchmark for customer service. I have shared your feedback with our team and we look forward to welcoming you back in the near future.... More 

Hotel Review Summarization

What travelers say

  • Opera house(134)
  • Horizon club(46)
  • Room service(40)
  • Circular quay(39)
  • Very good(28)
  • Great location(15)
  • Cafe mix(14)
  • Rocks area(8)
  • Blu Bar(5)
  • Friendly and helpful(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (3)
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Deluxe Darling Harbour Room (114)
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The Hotel (57)

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