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All 182 Sydney hotels

Shangri-La Hotel Sydney

5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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84%
Ranked #17 of 182 hotels in Sydney
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
GBRM Essendon, Australia
  • Overview
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3,046 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (858)
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English first
Essendon, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here recently in one of the suits over the weekend for our anniversary. First impressions were great - must be one of the best views of Sydney Harbour available in Sydney. The suits allow for excellent views of the bridge and the opera house. Unfortunately no real up market place to have a drink - bar on top level... More

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Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Regularly stay here for work and always appreciate the speedy check-in. Rooms are comfortable with luxury bed, handy iPhone Dock and large bathroom with decent toiletries. Situated in the rocks, it has one of the most spectacular views of the harbour and with their level 36 bar, it's certainly one of the prime locations to have a drink after work... More

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Venezia, Italia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

One of the best hotel we have ever experienced in my life!!! The location is stunning, right above Sydney harbor and the room are clean, beautiful and spacious. A special mention for the really comfortable king side bed and the big marble bathroom. The service is top, with all the staff very kind and available for any need. Sangri la... More

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Canberra, Australia
1 review
4 of 5 stars Reviewed yesterday NEW

The whole experience was very good from the moment of arrival. The only negative was the buffet breakfast when the omelette was a no show after ten minutes and it was not that crowded. For the prices paid I felt that the waiting staff let the hotel down by what I would describe as a service not in keeping with... More

Review collected in partnership with shangri-la.com

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Bentonville, Arkansas
1 review
5 of 5 stars Reviewed yesterday NEW

We experienced top notch service during our stay at the Shangri-La Hotel Sydney. Everyone was most attentive and very pleasant, especially when answering all of my questions as a first time visitor to Sydney. The manager surprised us with a birthday cake for our son's birthday and a bottle of champagne and chocolates to celebrate our 25th wedding anniversary. Great... More

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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Location and harbor bridge/opera house view are exceptional. Staff attitude was very nice at every level. Breakfast buffet was well done. The view from the cocktail lounge was nice but it was always crowded and difficult to find a seat. Drinks in room solved that issue.

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Adelaide, Australia
Top Contributor
73 reviews 73 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The view from our window was world class. We booked a grand harbour room (2809) and could not fault it. I was there a week and spent a lot of time on the window seat. Wow. This view mitigated the few issues we had. Firstly the sounds of the lifts. Some in other groups didn't notice it but it could... More

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Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Shangri-La Hotel was a fantastic place to stay. Great location close to the city, Circular Quay and of course the Rocks. Staff were lovely, informative and very welcoming. If you get the chance stay here.

Review collected in partnership with shangri-la.com

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Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We have stayed at this hotel before and knew what to expect in terms of service and facilities. Everything was a delight, except for their staff. Professional, dry and unwelcoming (except for restaurant staff - they were fabulous). Had an altercation with the bell desk manager who gave us the wrong directions, there was no apology. Staff are either unknowledgeable... More

Review collected in partnership with shangri-la.com

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Ana S, Thank you for taking the time to review our hotel and for the kind words on our facilities. We are disappointed to hear about the service you experienced with our staff. We are investigating the issue now with the department concerned and we appreciate your patience. Best regards, Paul More

Mount Kisco, New York
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My most recent trip to Australia was okay, but not as impressive as previous ventures. The room was just average. There was a broken curtain I reported a few times to the desk that never really got fixed. The room itself was clean, but drab. When I called the hotel prior to arrival, I had requested early check-in. While I... More

Was this review helpful? Yes
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear elroy74, Thank you for taking the time to review our hotel. I am sorry to hear about the broken curtain in your room. We have addressed this issue with the department concerned and we apologise for the inconvenience caused. We hope this will not mar your overall impression of our hotel and we hope to welcome you back again... More

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Hotel Summarization (Beta)

What travelers say

  • Opera house(185)
  • Horizon club(67)
  • Circular quay(58)
  • Room service(50)
  • Very good(37)
  • Cafe mix(20)
  • Great location(20)
  • Rocks area(8)
  • Friendly and helpful(5)
  • Blu Bar(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Orbitz, Expedia, Shangri-La Hotels and Resorts, Travelocity, Cheap Tickets, Priceline, Tingo, Otel, Hotels.com, BookingOdigeoWL, Venere and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

1,398 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Sydney #6 Spa Hotel in Sydney #14 Romantic Hotel in Sydney #15 Luxury Hotel in Sydney #16 Family Hotel in Sydney
Hotel Class
Official Description (provided by the hotel)
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
Number of rooms
563

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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