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Shangri-La Hotel Sydney

#21 of 177 Hotels in Sydney
Certificate of Excellence
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176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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1 room 1 guest
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Shangri-La Hotel Sydney
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4,132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed today NEW

My room was an Executive Opera House City View Room on the 25th floor. The room is of good size, and has the normal amenities. Bathroom surfaces are marble (or imitation: I'm not sure), and the bathroom has both a shower and a bath. L'Occitane toiletries were provided. The room and bathroom are good size. The bed was comfortable. The... More 

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Sydney, New South Wales
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed today NEW

This is the third time I have stayed at the Shang for work. Stayed 5 nights this time around. I arrived at the hotel at 7am after a red eye flight and my room was available! Wow! This made such a big difference as I was able to have a quick snooze before my first appointment. Room was comfortable and... More 

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Gold Coast, Queensland, Australia
Level Contributor
197 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived at the hotel very early in the morning, having just come in on a cruise ship. Our room was not only ready (Club room) but the two friends we had with us, and my husband and I, were invited to have coffee in the Club Lounge before we went to the room. This was done with grace and... More 

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Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is situated in The Rocks of Sydney. If you arrive to Sydney via the airport (either domestic or international), I recommend taking the train to the CBD. They run frequently, are fast and a ticket is $17.50 one-way, plus you may end up avoiding the horrendous taxi queue like I did (plus you can label yourself ‘environmentally responsible’,... More 

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Sydney, New South Wales, Australia
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had the most amazing time here for our 10 years. The beautiful lady at reception Kerrin without hesitation sent up a bottle of champagne and some chocolates. So very thoughtful! Hotel is amazing as is the bar. It is very nice to see that hotel staff actually care today. Every person that worked there was pleasant and very well... More 

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Bangkok, Thailand
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A great hotel with amazing staff and a good location. Hard to fault really......maybe a little disappointing that I booked the wrong room when it said harbour view I was thinking Sydney Harbour but it was Darling Harbour which is a long way overlooking an 8 lane highway. Overall a stunning room and helpful staff and I would be happy... More 

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melbourne
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel raises the bar in every way. From our arrival we have only experienced superlative service and we are very very grateful. Sheikh at the Horizon Club is absolutely outstanding. I highly recommend booking a Horizon Club room You will be treated very well and the breakfast, afternoon tea and evening drinks and canapés are high quality and very... More 

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Byron Bay, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Decided to treat ourselves at this hotel after a function instead of driving back to our home in Sydney (Bundeena - 1 hour drive). Had a great stay on the 20th Floor Premier Grand Harbour View Room (King). The view were spectacular and you could not fault the service. Even with the room not being ready on time, the staff... More 

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Sydney, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a world class hotel with stunning views of Sydney Harbour. But it was the "personal touch" which is so rare nowadays which impressed me. On arrival the young man who greeted us outside the hotel to arrange valet parking and sending our bags up to the room was delightful. An hour later when I went out, he greeted... More 

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Adelaide, Australia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wow, what an experience! The room was amazing - the view - spectacular views of the harbour and bridge! Cant rave enough about how huge the room was, how amazing the restaurant, the staff and the service was! Thanks for a terrific stay!

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