We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 182 Sydney hotels

Shangri-La Hotel Sydney

5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Hotel website
Hotel deals
Hotel amenities
Special Offer
Sydney Package
Save Saved
You added Shangri-La Hotel Sydney to your Saves list
Shangri-La Hotel Sydney
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #17 of 182 hotels in Sydney
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (2,937)
  • Photos (1,376)
  • Amenities
  • Q&A
  • Room tips (822)
  • Location
  • More
Write a Review

2,937 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (822)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed yesterday NEW

The location is fantastic and view so good from the Blu 36 Cashier so terrible!!!!!!! And the other cashiers won't serve you if there was already one designated to serve you. Be careful with items on the bill checking out and watch carefully with your credit card statements afterwards!

Was this review helpful? Yes
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We thoroughly enjoyed our short and sweet family stay at Shangrilla. Never enjoyed such great hospitality in Australia! Staff were so courteous and helpful. Sorry we did not get the name of the Concierge on duty when we checked out on evening around 6:30pm was an exceptional customer service star. Reception were exceptional stars too. Great rooms and the views... More

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

From the moment you step through the foyer you are enticed into a world of luxury we stayed in the opera house city view room it was impeccable the views where incredible could sit at the bay window all day everything you would expect from a 5 star hotel

Was this review helpful? Yes
Adelaide, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

We recently stayed at the Shangri-La for a few nights and we had a wonderful experience. The location was excellent and we had a magnificent view over the harbour. The room was clean and spacious. The staff are all wonderful and polite and when I advised it was my wife's 50th birthday they quickly organised a little sweet surprise for... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
The Entrance, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Amazing views, also very comfy bed in the club suite (possibly best in sydney cbd). Special thanks to Lorraine in customer relations for making our trip more memorable. I will defenetly choose to stay here again in the future

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Wagga Wagga, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Late booking made via hotel's website, on arrival at hotel the young chap at reception had me booked in within 3 minutes, car taken away by valet, and in room within about 10 minutes of arrival on a busy Friday - not bad! After a long day couldnt be bothered to go out in the evening so had room service... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Upgrade to room on corner of hotel double views over the Opera House and the Sydney Bridge. We woke at 5 to see the sunrise and watched the sunsets. No need for anything else. Chips on the Quay and breakfast at MD's great use of finances.

Was this review helpful? Yes
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I often travel to Sydney for work and have the pleasure of staying at this beautiful hotel. It stays true to the meaning of its name and is a true oasis in the middle of the busy city! Beautiful harbour views, very friendly staff, great service, very nicely designed rooms, a bed that makes you fall asleep in seconds.....bliss! I... More

Was this review helpful? Yes
Woongarrah NSW
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent a magnificent weekend at this hotel in July to celebrate a milestone birthday. We had earlier gone in to the hotel to view rooms to get an idea of the room and view we would like to mark this occasion. The service we experienced was exceptional and we booked it in straight away. On arrival at the hotel... More

Was this review helpful? Yes 1
Swan Hill, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

What can i say, fantastic service, staff very accomidating and helpfull, My room was not ready upon checking but the staff found me one so i could change and attend my 12 oclock meeting, rooms sensational. A short trip from the Airport, and centrally located in Sydney.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Shangri-La Hotel Sydney, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Shangri-La Hotel Sydney? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Opera house(185)
  • Horizon club(67)
  • Circular quay(58)
  • Room service(51)
  • Very good(37)
  • Cafe mix(20)
  • Great location(20)
  • Rocks area(8)
  • Friendly and helpful(5)
  • Blu Bar(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, Travelocity, Cheap Tickets, Priceline, Tingo, Venere, Hotels.com, Otel, BookingOdigeoWL, getaroom.com, Despegar.com, Agoda and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

1,376 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (1142)
Room/suite (410)
Dining (61)
View from room (221)
Bathroom (92)
Hotel & grounds (94)
Videos (3)
Pool/beach area (5)
Other (256)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (198)
Amenities (3)
Deluxe Darling Harbour Room (114)
Pool (8)
Restaurants and Bars (15)
The Hotel (58)

Management photos: Courtesy of the property manager

All management photos (37)
Room/suite (8)
View from room (3)
Dining (16)
Pool/beach area (1)
Hotel & grounds (4)
Bathroom (1)
Other (4)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Sydney #7 Spa Hotel in Sydney #14 Romantic Hotel in Sydney #16 Family Hotel in Sydney #17 Luxury Hotel in Sydney
Hotel Class
Official Description (provided by the hotel)
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer