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Shangri-La Hotel Sydney

#20 of 175 Hotels in Sydney
Certificate of Excellence
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176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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Shangri-La Hotel Sydney
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3,953 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
115 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed yesterday NEW

Having not stayed here for some time it was nice to get back and see if the quality of the hotel and service was as good as in the past. Put simply, it is! Shangri-la has a very calmly feel to it as you check in and that is continued through out your stay. The harbour/Opera House view rooms are... More 

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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Shangril-la is simply beautiful, from the decor to the room size to the elegant spacious bathroom to the quality of the towels and linen. The hotel is very quiet with quality beds and pillows to ensure a great night's sleep. When I arrived my car was taken car of promptly, however my room was not ready - this was... More 

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Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Service was unparalleled, room had great views and was very well appointed Location unbeatable With easy access to all main transport hubs. in room dining options were remarkable. Most certainly will be staying here again. Well done!

Review collected in partnership with shangri-la.com

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victoria
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed here with family members including a baby in a pram (that is relevant..see later). Firstly, the good stuff.... the reception staff were friendly, polite and efficient. The concierge service is efficient. Everything runs smoothly nearly all of the time. I had a wonderful room overlooking the Bridge and Opera House so the view was amazing - slept... More 

Was this review helpful? Yes 3
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great location, fabulous views. And high quality rooms. However, it is important to understand that this is now a volume tourist hotel and the service and ambiance reflect that. Breakfast is stressful, crowded and chaotic with friendly but error ridden service. Staff simply cannot cope at peak times. I wouldn't stay for business again or a romantic weekend, but for... More 

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London, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Very nice hotel with great facilities, a must do is the outdoor pool first thing in the morning. The lobby and bar area is very nice but a little exepensive, although I suppose that is to be expected in a hotel of this level in the heart of Sydney. The only downside is that the bar area/lobby do feel very... More 

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Sydney
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Recently stayed here overnight in conjunction with celebrations in town. Depending on how you plan to get there, you may have to navigate a steep rise. Regardless, its in a prime location near the Rocks. Upon entering, its what you'd expect from a 5 Star hotel - large, well appointed lobby with lots of marble. Check in was a sinch.... More 

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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a top of the line place, from the service, to the experience, to the food, and of course the VIEW! I stayed for one night, and could not fault my stay here in any way, if anything I feel like it set the bar in some areas e.g. the bed quality, service of wait staff, and when given... More 

Was this review helpful? Yes 1
East Lansing, Michigan
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Efficient staff, friendly and helpful concierge, clean room, excellent views of Sydney harbor, great location. There is a small market with supplies 1 minute away, and many good restaurants to choose from. This is the ideal place from which to explore the harbor area. Be aware that this hotel is uphill from the main tourist areas and it's a bit... More 

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Gold Coast, Australia
5 of 5 stars Reviewed 4 days ago NEW

I'm fussy! But they are fussier! Not a single thing out of place. View amazing, service fantastic. The elevators got a bad rap in some reviews and I don't like elevators, so I nearly chose different accommodation! I'm so glad I didn't - the elevators were fast and not busy! (We also came in school holidays!) Everything was perfect! The... More 

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