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Shangri-La Hotel Sydney

5.0 of 5 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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Certificate of Excellence 2014
Shangri-La Hotel Sydney
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Shangri-La Hotel Sydney
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3,340 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (953)
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed today NEW

Just finished staying here in December 2014 during my Australian holiday. This Hotel is not cheap, but as they say you get what you pay for. Brilliant service, very helpful staff, modern luxurious rooms and outstanding views of the harbour bridge and opera house. I doubt you could find better views or location in Sydney and they also have a... More 

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Melbourne, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Beautiful room, beautiful view, great service. As I stayed in this hotel about 7 months ago I don't remember all of the details however it was certainly a positive experience. I will probably stay here next time I am in Sydney.

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1 review
5 of 5 stars Reviewed yesterday NEW

From now on we are staying at the Shangri-La when we are in Sydney! Service was impeccable, location couldn't be better & the room was the largest and most beautiful we've been offered in any hotel here in Sydney. The bed and bedding were the most comfortable my husband & I have ever slept in (as a matter of fact... More 

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Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

My partner and I stayed at Shangri-La for a Christmas break visit. One of the standouts was the great service across the whole hotel - both lobbies and lounges. The rooms are nicely furnished with very comfy beds. The location is superb with some breathtaking views of the harbor. All amenities to very high standard. As usual, Shangri-La delivers top... More 

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Melbourne
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Well presented hotel in fantastic position amongst the Rocks area. Easy to walk to ferry, Rocks, Opera House and city. Amazing views especially from the bar. Lovely service and staff friendly and helpful.

Review collected in partnership with shangri-la.com

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A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

Offered the classic Shangri La experience with beauty of the Sydney in the backdrop. Very convenient and close to the market as well. Most are within walking distance and/or short train ride. I would strongly recommend.

Review collected in partnership with shangri-la.com

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Bolzano, Trentino-Alto Adige, Italy
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Shangri-La is just an oustanding hotel to be in Sydney and particularly if you value to be in the Rocks, the ancient quarter of the city where the first immigrants (actually convicted from Britain) where landing in the Australian Continent. Go there, and you will never forget such an experience!

Review collected in partnership with shangri-la.com

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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Firstly thank you to the team at the Shangri-la for putting yourselves out there to try and make up for the last fiasco. Putting aside all that they did for us (which we greatly appreciated) I think the key was the service. I made a particular effort to speak to and visit areas of the hotel that would not have... More 

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Wollongong, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We booked our City view room last minute at a discounted rate but we still got a fabulous room, it was on the 18th floor with a great view of the Opera House and Circular Quay and we could sit at the window seat and watch the big ships coming in through the heads. It was magic. Staff and facilities... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Perth, Western Australia
Top Contributor
128 reviews 128 reviews
63 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here as a stopover was required enroute to Tokyo. I wanted to give my wife a view that would stay with her forever. We got this in spades. Room 3308 Horizon Floor. When I travel I always try to stay at a club level room as I like the more intimate feel and personalized service. This did not... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Hollywood1973, Thank you for taking the time to write a review on your recent stay. We are pleased to hear that you enjoyed the view from your room but sorry to hear that you were disappointed with the level of service you experienced on the Horizon Club. We would appreciate more details so we can improve. Please email our... More 

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Hotel Summarization (Beta)

What travelers say

  • Opera house(184)
  • Horizon club(66)
  • Circular quay(58)
  • Room service(50)
  • Very good(37)
  • Cafe mix(20)
  • Great location(20)
  • Rocks area(8)
  • Blu Bar(5)
  • Friendly and helpful(5)

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Hotel Style:
#3 Business Hotel in Sydney
#7 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#17 Luxury Hotel in Sydney

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