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Shangri-La Hotel Sydney

#21 of 175 Hotels in Sydney
Certificate of Excellence
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176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
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Shangri-La Hotel Sydney
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Shangri-La Hotel Sydney
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3,798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, New South Wales, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

Sincerely greeted as we arrived, the Shangri-La possesses all the services expected for such a highly regarded Hotel. Easy valet parking and within walking distance to the Opera House & Darling Harbour. We were given a complimentary upgrade on arrival which put us on the 31st floor with exquisite views of Sydney Harbour. Staff were professional and genuinely attentive and... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here for the first Sat night of Vivid, so as you can imagine, due to the views offered and the proximity to Circular Quay, the Hotel was at capacity! We arrived slightly early for check-in (2.30pm), and had to stand in a line for about 15-20mins before being attended to. I did think it was odd that there... More 

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Ulladulla, New South Wales, Australia
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is my second stay at the Shangri-La Sydney and I couldn't fault a thing. Staff are professional, friendly and helpful. Rooms are clean, spacious and have a lovely design layout, and have everything you need for a comfortable relaxing stay. Everything you'd expect from a hotel of this status. You won't be disappointed.

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Management response:

Dear Tracey C, Thank you for taking the time to review our hotel and for commending our colleagues for their professionalism and attentiveness to your needs during your stay. It is our aim to leave a lasting impression on our guests and I'm glad that we achieved that. We look forward to welcoming you back soon. Best regards, Paul More 

Sydney, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Love the Shangrila, stayed in a suite with access to the executive lounge staff were fantastic really helpful. Best views of Sydney Harbour that are just stunning.Only negative was I wished we booked earlier so we could have stayed 2 nights instead of 1. You won't be disappointed if you choose to stay here!

Review collected in partnership with shangri-la.com

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Fabnessy, Thank you for taking the time to review our hotel. Wonderful to hear that you enjoyed our Horizon Club lounge and the excellent service rendered by our colleagues. I will be sure to pass on your compliments to the team. We look forward to welcoming you back for more than one night next time! Best regards, Paul More 

Candelo
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Expensive but worth ever bit . If it's a pampered weekend that's required or just wanted this really is the spot . The staff at shangri la sydney are the best when it comes to the big "spoil" . The lowest priced room is fantastic the top priced is superb . All I can say is take the love of... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear H3693CNpeterj, Thank you for choosing to stay at Shangri-La Hotel, Sydney and thank you for commending our colleagues for their warm and attentive approach to service. As you mentioned, it's also quite a romantic venue to pamper and spoil a loved one. We look forward to welcoming you back to the hotel very soon. Best regards, Paul More 

1 review
5 of 5 stars Reviewed yesterday NEW

We recently stayed for 3 nights during the Vivid light festival. The hotel exceeded expectations-the view of the bridge, Opera House and the Rocks area is exceptional. The location close to Circular Quay makes the use of both ferry and train easily accessible to visit the outer Sydney areas and it is an easy walk into the main shopping area.... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Jenny S, Thank you for taking the time to review our hotel. Wonderful to hear that you enjoyed the views of Vivid from your room, it really is a spectacular sight to see and I'm glad that your stay with us exceeded your expectations. We look forward to welcoming you back soon. Best regards, Paul More 

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just a short walk up from Circular Quay. The views over the harbour are beautiful and interesting watching the activity. The bar and restaurant on the 36 floor have the most spectacular views. We were made very welcome form the moment we walked in.

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Chele9, Thank for your choosing to stay at Shangri-La Hotel, Sydney. Yes it is quite tempting to just stay in your room and watch all the activity in the harbour. Glad to hear you enjoyed Altitude and Blu Bar as well. We look forward to welcoming you back soon. Best regards, Paul More 

Riyadh, Saudi Arabia
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

my wife and I stayed at here for 16 days. We originally checked in for 7 nights then decided to stay longer. Their was an issue at check in ..... The booking agent we used had "done a runner". The booking was still in the shangrila system but the agent had not paid the shangri la! !!+. Not a shangri... More 

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear stuart D, Thank you for taking the time to review our hotel. I am very happy to hear that your arrival issue was immediately handled by our team and that everything onwards was exceptional. It is always our desire to meet and exceed the expectations of our guests so to read that this is the case during your recent... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Worth every penny, style, panache, attentive staff.Views to die for and food magnificent, can't find a negative. Stayed 2 nights before Cruise and dined at the Horizon Club and the Cafe both excellent. Apres Cruise dined at the the Altitude Restaurant with fantastic views of the light display. Treasured memories !!!!

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Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Charles W, Thank you for celebrating your anniversary with us and for commending our colleagues for the warm and attentive service. The newly refurbished Horizon Club lounge is truly a spectacular venue with views to match and exclusive benefits. I hope you will return very soon so we can help create more beautiful memories. Best regards, Paul More 

Auckland, New Zealand
1 review
4 of 5 stars Reviewed 2 days ago NEW

I booked the Shangri-La Sydney because of its location being close to the CBD and The Rocks area. The staff at reception were welcoming and friendly but no effort was made in assisting me with my luggage or escorting me to my room, which I would have expected from a hotel of this standing. The room was well appointed, clean... More 

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