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Hilton Sydney

#38 of 175 Hotels in Sydney
Certificate of Excellence
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488 George St, Sydney, New South Wales 2000, Australia
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Hilton Sydney
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2,810 Reviews from our TripAdvisor Community

Traveler rating
    1,285
    970
    351
    131
    73
See reviews for
246
1,011
296
955
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (496)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
  • All months
    (2810)
  • Mar-May only
    (752)
  • Jun-Aug only
    (598)
  • Sep-Nov only
    (670)
  • Dec-Feb only
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There are newer reviews for Hilton Sydney
See the most recent reviews
London, United Kingdom
Top Contributor
51 reviews 51 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 10, 2012

Excellent rooms, great service and location. Outstanding gym!

Was this review helpful? Yes
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you so much for your comments about your stay with us; and we hope you will be able to visit Hilton Sydney again should you return to the area. Sincerely, Michael Bourne General Manager More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 7, 2012

This hotel is very conveniently located across from the QVB and Pitt Street Mall. Service is excellent, beds are so comfortable and large, clean, fresh room and breakfast is AMAZING! Get it on special and its a bargain at about AU$270 with breakfast.

Was this review helpful? Yes
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Many thanks for your feedback about Hilton Sydney. We are so pleased you were satisfied with your experience; in particular, our renowned buffet breakfast. We all look forward to welcoming you back to Hilton Sydney in the very near future. Sincerely, Michael Bourne General Manager More 

2 reviews
5 of 5 stars Reviewed April 4, 2012

I stayed at this hotel with some business colleagues in march. My overall experience was quite good the staff were friendly and nothing seemed to big a task, of particular note was Josh on the concierge desk, his friendliness and ability to get what ever we threw at him done made him a delight to deal with. The gym is... More 

Was this review helpful? Yes
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you for your review following your experience at Hilton Sydney. We greatly appreciate your compliments about Josh and will be certain to pass these on to him. I am so glad you enjoyed our facilities and services and hope to serve you again in the very near future. Sincerely, Michael Bourne General Manager More 

Auckland Region, New Zealand
Top Contributor
108 reviews 108 reviews
59 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 3, 2012 via mobile

We stayed here for 3 nights before heading north to the Hunter Valley. We have been to this hotel before and are used to the general Hilton experience, HHonors members etc. This stay was disappointing. Several relatively small matters irked us, but they added up to an overall feeling that some changes are needed. We upgraded to a relaxation suite,... More 

Was this review helpful? Yes 2
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you for your review following your stay at Hilton Sydney. Whilst we are delighted you enjoyed various aspects of the Relaxation Suite, I am sorry about the issues you mentioned which marred your stay. Please rest assured your comments have been taken on board for immediate improvement as we continually strive to enhance our guests’ experience. Thank you again... More 

Sydney
Top Contributor
101 reviews 101 reviews
53 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed April 3, 2012

My wife and I stayed here after a night out with friends. Its location is ideal for for this or if you want to be able to walk to the main city attractions. We had a standard room, which was excellent - nice king bed, soft pillow, good bathroom with separate shower and bath. And we took the high floor... More 

Was this review helpful? Yes 2
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you for posting your review about Hilton Sydney. It is wonderful to see that you enjoyed your stay with us and I hope you will have an opportunity to come back and experience the unique vibe of our iconic Marble Bar. We look forward to serving you again soon. Sincerely, Michael Bourne General Manager More 

Adelaide, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 2, 2012

Myself, my wife and two children travelled to Sydney to have a "relaxing" four day break, and being a frequent traveller, the Hilton hotel with their reputable location in George street Sydney seemed the perfect place to stay in Sydney! Apon a late arrival to Sydney Friday night, I booked a table at the resturant where I was told I... More 

Was this review helpful? Yes 3
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you for your comments following your stay with us. Naturally, I am very disappointed to see that we did not meet your expectations on this occasion and we deeply regret any inconvenience caused as a result of the issues you experienced. At Hilton, we highly value all our guests' feedback and in order for us to investigate the matter... More 

Brisbane, Australia
Top Contributor
232 reviews 232 reviews
116 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed April 2, 2012

Great Hotel food in Glass. Expensive, but wonderful wine list and food presentation. Dislikes- unreliable key system. Likes- staff, gym, breakfast

Was this review helpful? Yes
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you for your review following your recent stay at Hilton Sydney. I am so pleased you enjoyed our service and facilities throughout your stay. We deeply regret any inconvenience caused by the problems you encountered with your room key and we are currently looking into an alternative key card system. Thank you again for your valuable feedback and we... More 

United States
Top Contributor
80 reviews 80 reviews
79 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed March 31, 2012

Normally I avoid Hiltons like the plague - this property is the exception. Well located in Sydney's CBD, it is contemporary in a manner fitting a city like Sydney (aka it doesn't try too hard to be something its not). The restaurant is great for breakfast, and the rooms are clean-lines modernist in a way that completely eludes most chain... More 

Was this review helpful? Yes
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you for choosing Hilton Sydney. We appreciate your valuable feedback pertaining to the guest room and your stay overall. I am pleased you would choose to stay at Hilton Sydney again in future and we all look forward to welcoming you back. Sincerely, Michael Bourne General Manager More 

Gold Coast, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 30, 2012

I'm a Sydney born and raised Aussie, but currently living in the USA. This is the hotel I recommend for all my friends in the USA looking for a great hotel in the Sydney CBD, with easy access to everything. Top notch service, and excellent staff. Have stayed here several times when coming back to Sydney with friends and family... More 

Was this review helpful? Yes
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thanks so much for your comments. It is wonderful to read that you enjoyed your stay in the Relaxation room and we look forward to your return in May. As a Hilton Honors Diamond member we value your loyalty and we certainly endeavour to upgrade you on your next visit. Thank you again for your feedback. Sincerely, Michael Bourne General... More 

Caloundra, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 30, 2012

Stayed here for three nights on business in March 2012. The room was very comfortable, clean and top quality. Very nice and clean bathroom. Amazing breakfast buffet with plenty to choose from. Dinner at the restaurant on the 2nd floor was also very nice however slightly expensive. I ordered dessert from the room service menu and unfortunately was very disappointed-... More 

Was this review helpful? Yes
MichaelBourne01, General Manager at Hilton Sydney, responded to this review

Thank you for taking the time to share your valuable feedback with us. We are so glad you enjoyed your overall stay. I do appreciate your feedback pertaining to the quality of your in room dining experience and have relayed your comments to our Executive Chef accordingly; thank you. Our sincere apologies for this disappointment. I hope we will have... More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(31)
  • Room service(17)
  • Circular quay(12)
  • Very good(11)
  • Great location(8)
  • Marble bar(6)
  • Town Hall(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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