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Holiday Inn Potts Point - Sydney

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203 Victoria St | Potts Point, Sydney, New South Wales 2011, Australia
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Holiday Inn Potts Point - Sydney
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Holiday Inn Potts Point - Sydney
Holiday Inn Potts Point - Sydney
Holiday Inn Potts Point - Sydney
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618 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Top Contributor
51 reviews 51 reviews
38 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check-in was quick, friendly and professional. Full recognition as a IHG Platinum was given. The hotels position right above Kings Cross Station is super convenient. For anyone flying in for meetings / a weekend away or a night at the Theatre or opera house, this property is a perfect choice. It is literally steps from the station entry - so... More 

Was this review helpful? Yes 1
Vicki L, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review

Thank you very much for your positive feedback and insight into the local area and hotel. We absolutely agree that the views from our suites and harbour view rooms are fantastic. We are glad to hear that our service, location and facilities are continuing to impress and set us apart. We look forward to welcoming you back to the Holiday... More 

Byron Bay, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Visited Sydney to have some foot surgery done and picked the hotel due to its proximity to the clinic. Since I did not know anyone in Sydney I asked the front desk to assist me with getting picked up from the hospital after the procedure, and was delighted when Vickey, the front desk manager, smiled and said "not a problem".... More 

Was this review helpful? Yes
Vicki L, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review

Dear Hoakina, Thank you very much for your fantastic review and we are glad that your stay was smooth. We are very proud of Vicki and Afi for going above and beyond when looking after our guests and are glad that you felt looked after during your stay. We look forward to welcoming you back should you be in Sydney... More 

Ottawa, Canada
Top Contributor
131 reviews 131 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed at this Holiday Inn hotel for one night. Rooms are very clean and well kept. IHG member recognized (I was upgraded to a harbour view plus free breakfast, a $22.50 AUD value). Friendly front reception staff as well. Train depot just outside hotel which brings you downtown, a 10 minute walk to the harbour quay.

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Vicki L, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review

Dear Kevin, Thank you for your positive review of your stay here at Holiday Inn Potts Point. We are glad to hear that you enjoyed the benefits of the IHG Rewards Club as well as having positive interactions with our staff. We look forward to welcoming you back to the hotel in the near future. Luke Piggott Guest Experience Manager More 

Hong Kong, China
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

The only thing of this hotel that is good is the location, which is central. It is dirty, rooms are small and smelly, carpets are spoiled. There are better hotels in the city for that price and in much better conditions.

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Vicki L, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review

Dear Mr. Guidver, Thank you for your feedback regarding your stay at the Holiday Inn Potts Point. It is unfortunate to hear that our hotel did not meet your expectations during your stay. However as other past reviews will attest, your experience is in no way indicative of our usual high standard of hotel cleanliness. Should you wish to allow... More 

Canberra, Australia
Top Contributor
126 reviews 126 reviews
103 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a gold member of this chain's loyalty program and have stayed in many of their hotels. I stayed here for 2 nights in December. I liked the location and was happy with my compact but clean and comfortable room. I found most of the daytime staff to be very helpful and friendly. However, the night staff were not... More 

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Vicki L, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review

Dear Mr. Humphries, Thank you for your feedback and we are glad to hear that you did enjoy the room and the daytime staff. It is unfortunate that you found the interaction with our security at the time unsatisfactory, it is never the hotel's intention to make guests feel unwelcome but rather to maintain the safety and security of our... More 

Kuala Lumpur, Malaysia
Top Contributor
168 reviews 168 reviews
78 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago

There is not a huge amount that one can write about a Holiday Inn but there are a few constructive points to make about Potts Point. There should be complimentary water in room. I'm an IHG Platinum member and there was nothing but, even without the platinum card, there should be bottled water in room as a standard amenity. My... More 

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Vicki L, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review

Dear Rory, Thank you for taking the time to review the hotel and share your insights into the hotel and we absolutely agree that the views from our harbour rooms are fantastic. Should you wish to return to the Holiday Inn Potts Point we will ensure that your in-room preferences are honoured. Thank you again for your feedback, Luke Piggott... More 

Virginia Beach, Virginia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This Holiday Inn is clean, neat, and very well run. The staff were all very friendly (something common in Australia) and helpful across the board - from parking concerns to answering questions about the area. This hotel is located in Kings Cross - and if you surf the internet you'll find some remarks about how 'bad' this part of Sydney... More 

Was this review helpful? Yes 1
Vicki L, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review

Thank you very much for taking the time to give such a positive review of our hotel. We are glad that our staff made your stay enjoyable as well as the convenient location. Should you be returning to Australia we look forward to welcoming you back to the Holiday Inn Potts Point. Luke Piggott Guest Experience Manager More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It located at Kings Cross Station and it's right below the hotel! The best thing is, the one and only lift from the station is just next to the hotel which is very convenient for us with a toddler and infant. There are lots of food outlets nearby, they even opened on Easter Day. I highly recommend Holm Cafe for... More 

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Wollongong, Australia
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 1 night in a Harbour view room. The service was friendly - the room neat and tidy and had amazing views. Great location for enjoying surrounding bars and restaurants. Definately will be back.

Was this review helpful? Yes
Canberra, Australia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

As a couple visiting Sydney from time to time this is where we always choose to stay. Buses run by frequently, it is close to Darlinghurst and all the shops of Oxford Street and in fact is close enough to the city centre to walk there. The beds are always comfortable, the rooms larger than most and the choices at... More 

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