How incredible this hotel is! Location - quiet, historical, and perfectly positioned. The hotel - again historical, beautiful, inviting and relaxing. The foyer's decor, lounge chairs and twilight ambiance are so inviting it is hard to walk past to your room without stopping. The staff - brilliant every time I stayed there.
I agree the rooms are dated but they...
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Dear Jason W
I really look forward to welcoming you back, please ensure you meet me when you do. Thank you for such fantastic feedback. I hope you are taking advantage of our Priority Club membership to earn points towards a free night stay!
I agree with everything you mentioned and we do our best daily to ensure our staff...
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We chose this hotel to be close to the cruising port and were very pleased with both the location and value for money. The hotel is located less than 200 metres from the port. There are plenty of interesting sites to see in the area including a Sunday market which really doesn't get underway until 11am. There are plenty of...
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Dear SusanPerth
Thank you for your kind feedback. Hopefully you can come back and enjoy the pool.
I am glad to hear you enjoyed the hotel and the service provided. It is what we strive for to ensure all our guests have the same feeling of satisfaction when they leave.
One recommendation when you do come back is to book...
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On the one hand, it is a perfectly lockated hotel, on the other, it is organised in a strange way. Rooms facing the Harbour are much better then the rooms facing the Rock (it's a district in Sydney). It was X-mas time and it was very noisy everywhere. The windows of my room were overlooking the fair and as they...
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Dear swallow2
We appreciate you taking the time to post your feedback on TripAdvisor and thank you for recommending our hotel to people.
Our hotel is a heritage building and something special in Sydney to be proud of. We like to offer our guests many alternatives and options with room choices. Since Christmas and New Years Eve Sydney has definitely...
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This hotel is in one of the best locations in sydney for walking to all the sights and to the ferry terminal so as to access manley and all other harbour sites.Restaurants and bars are all within walking distance as the hotel is set in the rocks area where the first fleet landed and is sydneys oldest historic area.The hotel...
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Dear cpmderby
Thank you for your fantastic feedback and great to hear we can expect you to return in the future.
I must say I am very impressed with your knowledge of the history of our location. I can see you are an informed traveller which makes your comments that much more special to us.
We are proud to be...
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Can you imagine a 4 star hotel with no window in its guest room? We in Europe for sure can not but on the otehr side of the earth, where there are no hotels with 3 or 2 or 1 star have their rooms without a window. Plus you are paying for a luxury of 4 star :). This hotel...
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Dear Mujgan
Thank you for your response and information about your feelings on the room and experience during your stay with us.
I can assure you that all of our rooms have windows and we have our staff providing service to our guest 24 hours a day. If you could contact me about these concerns I would be happy to...
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Our family of 4 travelled were in Syndey for the weekend and wanted a central location. Holiday Inn Old Sydney at The Rocks was great. Surrounded by restaurants, pubs and shops. Short walk to ferries, trains and buses.
Breakfast was included in our room rate and had a great selection. Staff were always helpful and even allowed us to store...
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SMACK BANG IN THE MIDDLE OF THE ROCKS AND WALK OUT THE FRONT DOOR OF THE HOTEL AND YOUR IN THE ROCKS MARKET ! we arrived at the hotel at 8am after a 24 hour flight and were greeted with a happy smiling face and to cap it all could book in early, we were given our swipe key to...
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The best with this hotel is the location. There was a small and simple pool at the roof, but the view of the Harbor Bridge was excellent. The was plenty of cozy restaurants and shops in the neighborhood. The service was good.
But the whole place was a bit worn down and should be fixed. There are probably other better...
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I had seen the rooftop pool of this hotel on previous visits to Sydney and promised myself a stay there one day. Booked a King Bed Executive room for a substantial rate expecting something special. Having flown in from Brisbane where I also stayed in a rivals Executive room I thought reception had given me the wrong keycard. I know...
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Dear JTM JTM
I appreciate your time in providing this feedback. I am glad to hear you will come back.
Do note that some of these issues you mentioned have been rectified already.
In regards to the service of your room, we always aim for such consistency which, unfortunately, was not experienced by yourself. I must apologise and have handed...
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As you'll know from the Holiday Inn website it is located in old part of sydney called The Rocks which is very historic area about 2 mins walk from Circular Quay. If you like historic stuff its definitely the place to stay, otherwise I'd seek out more economic alternatives with similar amenities. First a couple of gripes....like others I am...
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Dear Minkinblack
Thank you for your detailed feedback about our hotel. I appreciate the comments in order to get a deeper insight into our guest experience within the hotel and action items to improve.
In regards to the merchant service fee, this is applied to all credit card transactions regardless of its origin. I apologise if this was unclear on...
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