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The Darling

#18 of 175 Hotels in Sydney
Certificate of Excellence
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80 Pyrmont Street | at The Star, Sydney, New South Wales 2009, Australia
Best prices for: 1 room 1 guest
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The Darling
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514 Reviews from our TripAdvisor Community

Traveler rating
    333
    120
    41
    8
    12
See reviews for
22
247
23
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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There are newer reviews for The Darling
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at The Darling to celebrate our anniversary and I have to say that the hotel was absolutely amazing! The staff were so friendly and helpful, the concierge went above and beyond, the lobby was beautiful and the room was 5 star. We might make this an annual event! Loved it, can't recommend it enough.

Was this review helpful? Yes 1
The_Star_Management, Manager at The Darling, responded to this review

Dear ssk180, What a wonderful review! Thank you for taking the time to share your experience. It is so pleasing to hear that you enjoyed celebrating your anniversary with us. Without our amazing staff we simply would not be able to deliver to your expectations. All of our staff members are passionate about what they do and are always striving... More 

Sydney, Australia
Contributor
20 reviews 20 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Upon arrival myself and wife Kerry were met by Murray the Valet who was a wealth of knowledge and a very friendly person. We were chatting and said we were seeing a show at the Lyric theatre and it was also our 32nd wedding anniversary. We was so pleasantly surprised upon checking in as we were given a complimentary upgrade... More 

Was this review helpful? Yes 3
The_Star_Management, Manager at The Darling, responded to this review

Dear Glenn T, Thank you for a wonderful review! All of our staff members are passionate about what they do and are always striving to exceed expectations. We note your comments about Murray and have given him the acknowledgment that he deserves. Every aspect of our Darling rooms were carefully and personally designed adding a loving touch to our guests’... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

my husband and I had arrived in Sydney to start our honeymoon boarding carnival spirit cruise.. but due to one of the worst storms there in 10 years..!!! Ship was delayed we need a place urgently to stay.. well the darling was so very accomodating and the people were lovely!! Let us check in early and out late nothing was... More 

Was this review helpful? Yes 1
The_Star_Management, Manager at The Darling, responded to this review

Dear Carlz22, It was our absolute pleasure to offer you the wonderful experience you had. It is so nice to hear that you enjoyed your stay and also enjoyed the surprise celebratory amenity. We also thank you for taking the time to share your experience online. Until we meet again, Dx More 

Bathurst, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2015

Stayed at The Darling on the 25th of April to celebrate our 20th wedding anniversary and was delighted with the friendly service and the quality of our room. Arrived early Saturday afternoon and received an upgrade to a Jewel suite with a late check out. Beautiful meal at Balla onto Rocky Horror picture show at Lyric and back to beautifully... More 

Was this review helpful? Yes 1
The_Star_Management, Manager at The Darling, responded to this review

Dear Michael B, Thank you for taking the time out of your day to share your experience with us. The Star certainly boasts a wide variety of entertainment and dining options and we are thrilled that you have had the chance to experience them. Our signature dining restaurants, Black by Ezard, Balla, Sokyo and Momofuku take fine dining to another... More 

Melbourne
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2015

The Darling is fabulous. The rooms are amazing - modern luxury perfect for lounging around and relaxing. Nothing is out of place and they are perfectly maintained. I stayed here twice in March and we used the facilities including the pool and pool bar and gym (although a walk away at The Star, was still great). The Sokyo bar is... More 

Was this review helpful? Yes 1
The_Star_Management, Manager at The Darling, responded to this review

Dear RubyMish, Thank you for choosing to stay at The Darling. It was a pleasure having you stay with is twice in March. Our team members were thrilled to hear your wonderful comment about our service, your requests are always most important to us. It is also great to read that you like the surrounding location Pyrmont and Darling Harbour.... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 24, 2015

I booked the Jewel Suite for our first wedding anniversary. I was called two days prior to the stay to confirm details and was pleasantly surprised to hear that the champagne and strawberries I was trying to arrange were done as a standard, complimentary offering by the hotel for wedding and anniversary stays. We were also given late (12pm) checkout... More 

Was this review helpful? Yes 1
The_Star_Management, Manager at The Darling, responded to this review

Dear AndreasVM, Thank you for the detailed review. It is pleasing to see that our finer touches do go a long way in ensuring that your guest experience is ultimately the greatest reward. Firstly, thank you for choosing The Darling to celebrate such a special occasion in the form of your first wedding anniversary. Our Jewel Suites are terrific however... More 

Kenthurst, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 23, 2015

I stayed here as I was seeing a show at The Star. I paid $500 for a room which I dont believe was worth more than $300 a night. The doona/blanket was terrible, and I was annoyed that everything in the bar fridge was done based on weight. Check-in and check-out was very easy, and I loved the bathroom area... More 

Was this review helpful? Yes
The_Star_Management, Manager at The Darling, responded to this review

Dear Katies S, Thank you very much for taking time in giving us feedback on your recent stay. It is a shame that you were not happy with the amenities such as our feather down blankets and minibar. We would have loved to assist you during your stay to offer alternatives to make your stay pleasant. Our minibar has sensors,... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 16, 2015

I recently stayed at The Darling for my first time and I'd have to honestly say I won't be staying here again. The Hotel is very modern and trendy but all the staff look miserable and act like zombies. The check in process was very slow only 2 staff but they were checking in each guest together. Other staff just... More 

Was this review helpful? Yes 2
The_Star_Management, Manager at The Darling, responded to this review

Dear angryliberal, We thank you for taking the time to share your review. It is disappointing to hear that we have not been able to provide you with our usual high levels of service as we have a strong emphasis on exceeding our guest’s expectations and value all the feedback that we receive. Should you wish to reconsider returning, we... More 

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed April 15, 2015

I don't know who decides on star ratings of hotels, but whoever rated the Darling 5 stars seriously needs to take a long holiday. All the way from service to amenities to design, this place leaves much to be desired. Here is some of my experience: - When my business partner and I checked in, we enquired whether breakfast had... More 

Was this review helpful? Yes 5
Sydney, Australia
Top Contributor
73 reviews 73 reviews
42 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed April 15, 2015

Nice hotel, good location but the stingy way they won't let you use the bar fridge is very unfriendly. I'd stay somewhere that doesn't mind you putting a bottle of wine in the fridge without trying to fleece you if you take something out. Bit of a sad way to make money.

Was this review helpful? Yes 1
The_Star_Management, Manager at The Darling, responded to this review

Dear Lovingagoodholiday, Greetings from The Darling! Thank you for taking time in giving us feedback on your recent stay. It is with feedback like yours that we can learn and improve on our services. We are glad that you are happy with our prime location and the hotel facilities. However you pointed out our automated minibar system that charges your... More 

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