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Mercure Sydney Potts Point

4.0 of 5
226 Victoria Street cnr Darlinghurst Rd | Potts Point, Sydney, New South Wales 2011, Australia (Formerly Chifley Potts Point)
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Mercure Sydney Potts Point
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Mercure Sydney Potts Point
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806 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mumbai (Bombay), India
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Reached Quite late into Sydney the day before the second semi final between India and Australia, The hotel is right opposite the elevator exit of Kings cross station, the reception is one floor above where you get your room key,, The suite room was nice and spacious with decent amenities, however its No pullman or sofitel, but had a lovely... More 

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Brisbane, Australia
1 review
1 of 5 stars Reviewed 1 week ago

This is a warning for anyone planning on staying at the Mecure Potts Point. I stayed there at the end of March for 2 nights and ended up with over 50 BED BUG bites on my arms, legs and neck. One to two days after staying there the BED BUG bites got so bad that I nearly suffered Anaphylaxis. I... More 

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Klaus K, General Manager at Mercure Sydney Potts Point, responded to this review

Hi Adrian, I tried to call you this morning but got your message bank but I will try again in the afternoon. I also sent an e-mail to let you know I tried to make contact. I would like to speak with you regarding this incident and the pre-cautions that we are taking. Rest assured that we are very pro-active... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived at the hotel knowing full well that I was staying near/in Kings Cross. Reception was lovely and checked me in without my friend there (booked under her name) with a security deposit. Really nice clean room, big comfy beds with new linen. Bathroom was small but usable for two people. Very modern interior. TV did not work but not... More 

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Klaus K, General Manager at Mercure Sydney Potts Point, responded to this review

Hi Emily thanks for reviewing the hotel and it was nice that reception could check you in a bit earlier. people either love or hate the area. I for one was quite sceptical when I firsta started my assignment here. I could remember what the cross was like from 25 years ago and things have changed. there are other places... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel for 3 weeks, having paid in advance I couldn't change. The hotel was adequate, the room was depressing, the bathroom needed updating - not what I expected from a 4 star hotel. I had a superior bay view room but only had a view of buildings and the flashing neon lights from the night club... More 

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Cape Town Central, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Dirty rooms and experienced bed bugs. Even though the hotel staff were helpful and very apologetic I would expect bedbugs and filth at a 1* backpackers not a 4* hotel in Sydney. I had three room changes in 24 hours. I am only writing this review because something needs to be done about this. This is not the first review... More 

Was this review helpful? Yes 1
Klaus K, General Manager at Mercure Sydney Potts Point, responded to this review

Hi There, I wish that I was writing back to you under better circumstances and please accept our apologies for any inconvenience that occurred during your stay with us. We have very strict protocols that we follow in regards to pest control. At this hotel we have 2 pest control treatments to all rooms in the hotel per year. The... More 

2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: nearby to cbd. 10 min train ride to circular quay and 40 min train ride to airport. Rooms clean and easy check in. Friendly staff. Cons: located in center of red light district. Okay during day but scene changes at night especially on weekends. Not a place for family to stay. Carpets look tired and need to be updated... More 

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Klaus K, General Manager at Mercure Sydney Potts Point, responded to this review

Hi There, Thanks for staying with us and for taking the time to review the hotel. In regards to the hotels pricing, March is a very busy month in Sydney and with this we do see room rates increase. I keep a very close eye on these across the city and always try and ensure we are a value proposition... More 

Kariong
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 weeks ago

A easy Motel to find just near the big Coke sign in Kings Cross (Potts point) We had a bay view room over looking buildings ? Even though we were on the 9th floor it was still quite noisy during the night with all windows closed. We were given a welcome drink voucher for two on arrival and used them... More 

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Melbourne
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently spent 2 nights at this hotel over a weekend. Firstly it is listed as Potts Point but for me the location is Kings Cross. It is a good 10 to 15 minute walk to the Macleay Street shops and cafes. There is nothing glaringly wrong with this hotel, but it is rather bland. It feels like a hospital.... More 

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