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All 39 Coffs Harbour hotels

Novotel Coffs Harbour Pacific Bay Resort

4.0 of 5 Hotel   |   Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
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Novotel Coffs Harbour Pacific Bay Resort
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Ranked #17 of 39 Hotels in Coffs Harbour
A recent review
3 of 5 stars reviewed 1 week ago
skis-gitz Brisbane, Australia
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712 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Brisbane, Australia
Top Contributor
134 reviews 134 reviews
26 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed overnight at this resort and we had mixed feelings about the experience. Being a regular customer of Novotel hotels and resorts, we were rather disappointed with the establishment. The resort had - shall we say - seen better days. The common areas and guestroom had that worn, weathered look. The guestroom was clean, but again, it had seen... More

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San Francisco
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago

On the drive from Sydney to Noosa we stopped in Coffs Harbour to break up the journey for 2 nights. The grounds of the Novotel looked nice so we thought we'd stop by to see what they had available on a walk up basis. The receptionist persuaded us to "upgrade" to a suite as they were far nicer... It was... More

Was this review helpful? Yes 1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear dwamedia, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Thank you for your positive comments in regards to the staff and resort grounds. As mentioned in pervious reviews we have completed upgrading our rooms in regards to TV’s, carpet, curtains, air conditioning units, bedding and all white... More

Brisbane, Australia
Top Contributor
363 reviews 363 reviews
73 hotel reviews
195 helpful votes 195 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed while heading to sydney and it was not great. The room was pretty old and tired with bathroom not clean. The restaurant is very ordinary, our salmon was good but the spicy Moroccan chicken tastless and dry. It was so bad we sent back to the kitchen and they took so long replacing we left. To be fair... More

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Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Tim J, We thank you for your feedback in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations one this occasion. We will discuss you comments as a team, to all us to rectify them appropriately. We thank you again for your comments.... More

Coffs Harbour
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best thing about the stay was the beds - so comfy, and the swimming pools. Our suite had a spa in it and it was pretty great. It's a bit in need of a face lift but don't let that put you off. It's still a classy joint.

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Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Vicky and pete, We appreciate your positive review of the resort and especially the staff and service that you received during your stay. We thank you again for your feedback. Kind regards Dene Zahner General Manager More

Gold Coast
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We planed to stay for 5 nights 3 hours after checking in our son turned up and wanted to stay a night Upon ringing reception to see if we could get trundler bed, we were informed that our room could not accommodate 3 adults and we would have to buy a separate room Lee at the front desk was able... More

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Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear LBS777, We thank you for your recent positive feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We look forward to welcoming you back in the resort in the near future. Kind regards Dene Zahner General Manager More

melbourne
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We have just had a two week stay. The staff are wonderful so friendly and helpful. They can not do enough for you. The food and staff in Charlies restaurant was fist class. The waitress were so friendly and so professional. The property is old and tired, all the rooms are badly in need of any up grade. The beds... More

Was this review helpful? Yes 1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Cohanfan, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Thank you for your positive comments in regards to the staff and resort grounds. As mentioned in pervious reviews we have completed upgrading our rooms in regards to TV’s, carpet, curtains, air conditioning units, bedding and all white... More

Berkeley Vale, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed three nights and we were quite looking forward to it as our last stay here eight years ago was fabulous. Unfortunately with the passage of time it appears not much in the way of refurbishment has taken place. Another disappointment was that we booked a Superior room and we got something else. The staff make up for any... More

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear MBandCM, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Thank you for your positive comments in regards to the staff and resort grounds. As mentioned in pervious reviews we have completed upgrading our rooms in regards to TV’s, carpet, curtains, air conditioning units, bedding and all white... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed 4 nights in a spa room. We were on a conference, the meals were excellent, the room was excellent and serviced daily the staff could not do enough for us. Luckily someone else picked up our tab for the 4 nights as some of the prices in the restaurant and activities seemed a bit excessive, however the quality... More

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear mje 1970, We appreciate your positive review of the resort and especially the staff and service that you received during your stay. We thank you again for your feedback. Kind regards Dene Zahner General Manager More

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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Reservation Options:
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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