We stayed for one night on our way home from Qld. Reception was pleasant and quite fast at checking in. Even with a map we had great trouble finding our room - don't read the signage on the pathways as they send you the wrong way! The room was a Lagoon View which was set down very low and consequently... more

Reading a number of the recent reviews I was wondering if perhaps we had been luckier than most. The weather was kinder to us than for some others and already knowing the area perhaps I was better prepared for what the resort had to offer. Also, our room had definitely had a refurb. So our experience was generally a very... more

We arrived after dark and it was raining so it was a bit hard to find the hotel. The sign isn't very large but with some help from the front desk we did eventually find them. The front desk was very friendly and provided us with a map to find our building. Covered parking helped with the rain situation. The... more

The rooms and public areas/walkways around the hotel are looking very tired and it seems that little money is being spent on the maintenance of the hotel. The bathrooms are showing a lot of wear and tear and the furnishings very dated. Given the position of the hotel, I thought that it would be quiet, having said this, the noise... more

After an early morning flight from Sydney 10 of us decided that dinner would be in house.Bad move.We received our entree which was warm at best within a reasonable time but the mains we had to wait for at least an hour.We were always being asked if we wanted more wine etc whilst waiting for the mains.Mains get served and... more

Stayed here for an overnight stay travelling from Brisbane to Sydney. Room was clean and functional. Views pleasant and the staff were great. Breakfast was also very good. We both left the Novotel the following morning well rested with the same opinion that we would gladly stay here again. We thought it was good value for money, as on this... more

Have stayed here a number of times now and it just never fails to frustrate me. It is such a lottery. We have had some good stays and we have had some shockers. Overall I would say it now seems to be a case of a large resort trying to be run on a small budget. (Or as with a... more

I got a great deal ($79 per night) through the Sofitel global sale at the beginning of the year, and I must say I wouldn’t have paid much more than that for what I got. I had very low expectations given the reviews posted here, but it was not as bad as I expected it to be. I think the... more

I normally can tolerate a lot, I've roughed it in many places. But this was absolutely horrid. Everything that could go wrong - did. I paid $600 + for 3 nights in a spa suite and right from the get-go I could see I was ripped off. The place is old old old! There are no lights on the ceiling... more