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Novotel Coffs Harbour Pacific Bay Resort

Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
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Novotel Coffs Harbour Pacific Bay Resort
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Novotel Coffs Harbour Pacific Bay Resort
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819 Reviews from our TripAdvisor Community

Traveler rating
    155
    306
    205
    97
    56
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229
367
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Level Contributor
4 reviews
2 of 5 stars Reviewed 3 days ago NEW

The rooms are very outdated yet the price is the same as a modern Novotel (which we have stayed at a lot of in NSW) disappointed in the cost for the quality. Great facilities and location though. Bit of a shame really, hopefully a renovation of the property is coming soon. It needs it!

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Lara M, Thank you for your great feedback about your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please rest assured that we will pass on your comments in regards to the décor of the room to the apartment owners. We thank you again for your comments. Kind regards Dene Zahner General Manager More 

South West Rocks, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

we just had two nights at novotel pacific bay resort, coffs harbour. we enjoyed the facilities on offer, gym , pool.nature walks along the coastal tracks. we were upgrade to a lovely suite on 5th floor overlooking lagoon. we were lucky with the weather during our stay which made it more relaxing. although there is a buffet menu for breakfast... More 

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear trudi and peter n, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. It is pleasing to read that you enjoyed our resort facilities and I will be sure to share you comments with the team. I will also pass on your comments in regards to the breakfast... More 

Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

we had a emergency stop over in Coffs Harbour on the drive back to brisbane, but thought that we would stick to a known quality hotel chain and pay more for nicer facilities and fit out. what a mistake! this place is in desperate need of a revamp, the room appeared to be original 1980s decor and the bathroom had... More 

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear kadenka, We thank you for your recent review in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort. I will discuss your comments in regards the wait in regards to checking out of the resort with the Front Office Manager to ensure that this issue is addressed immediately. We will also pass on your comments... More 

Bendigo, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The Novotel is certainly very nice on first impression, especially the reception, bar and restaurant areas. All well fitted out and modern. The meals from Charlie's Bar were very good and quite good value. The par 3 golf course makes for a beautiful surround also, however I didn't get around to playing the course during our stay. We were disappointed... More 

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Luke R, Thank you for your great feedback about your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. It was pleasing to read that you enjoyed the restaurant and bar facilities as well as the golf course. We will pass on your comments in regards to the room to the apartment owners. We do offer free... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

We usually stay overnight at the Novotel on the way to Queensland. We like the location and find the resort very pleasant. The gardens are a special. The only downside this time was the dining menu in the restaurant. The variety offered and the food presentation was not to my liking. If next time around they offer the same menu... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Guest, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. It is pleasing to read that you enjoyed our resort facilities and I will be sure to share you comments with the team. I will also pass on your comments in regards to the food presentation and menu... More 

Sydney, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on our way to the Gold Coast from Sydney. When we checked in we were upgraded to a suite for the night which was nice surprise. The Room was very large and had nice views over the gardens and lake. We had dinner and breakfast in the Resturant and can recommend it. The meals were very good... More 

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Hales2010, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. It is pleasing to read that you enjoyed our resort facilities and I will be sure to share you comments with the team. Thank you again for your comments and we look forward to welcoming you back to... More 

Sydney, Australia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times over the years and find it's very much about which room you get. Ask for a room with a view would be my advice. I was in a room surrounded by noisy footballers. This may appeal to some people but I would think a solo female business traveller should have been an indicator... More 

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear biztraveller2012, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We appologise for the noise, we did have the NSW state of origin team stay with us for a training camp during this time. Thank you for your nice comments in regards to the restaurant. We look forward... More 

San Francisco, California
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

International Interval gave this two bedroom short vacation as bonus vacation to us but Novotel gave us only a studio type. For 8 days stay we are not entitle for maid service. We have to clean and maintained by ourself including throwing garbage to garbage bin. It seems this is typical in Australia because we stayed in other 3 hotels... More 

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Librado C, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. It is pleasing to read that you enjoyed our resort facilities and I will be sure to share you comments with the team. Thank you again for your comments and we look forward to welcoming you back... More 

Perth, Australia
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the Accor Vacation Club units. 4 adults and we had 2 adjoining self contained rooms which were a bit tired but comfortable. Complex is well laid out around a great 9 hole golf course, with lots of lakes/water hazards. We had a couple of meals in the bar and range was OK and pricing far cheaper than the... More 

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear workingbloke, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. It is pleasing to read that you enjoyed your stay with us and we look forward to welcoming you back to the resort in the not too distant future. Kind regards Dene Zahner General Manager More 

Robe
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Disappoint in our room it is in a major need for upgrade - very tired. The gentlemen at receptionist didn't seem like he wanted to be there - I had to ask him where the bar and restaurant was etc. The staff in the bar and restaurant where wonderful as was the food.

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Gary & Elizabeth We thank you for your feedback, and please let me appologise that the rooms did not meet your expectations on this occasion. We will pass on your comments in regards to the condition of the room onto our unit owner, and address the service issues that you received from reception with the Front Office Manager. Thank... More 

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