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Novotel Coffs Harbour Pacific Bay Resort


Hotel class 4.0 of 5
Corner Pacific Highway and Bay Drive, Coffs Harbour 2450, Australia
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Best fare found from Baltimore to Sydney: $1,312

Reviews you can trust

58% Do not recommend
3.0 of 5 stars 41 reviews
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By trip type
All (41)
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4 of 5 stars
cptslobodan   17 contributions
Sydney, AUSTRALIA
Dec 21, 2009 | Trip type: Family New

My family and I decided to stop over at the Novotel Pacific Bay Resort at Coffs Harbour for a couple of days. This was a break in our trip to Qld. Coffs Harbour is much bigger than I thought and it certainly deserves more time to appreciate what it has to offer. The accommodation was to the usual standard of... more

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3 of 5 stars
holiday-lover27   69 contributions
Sydney
Oct 17, 2009 | Trip type: Couples

We stayed for one night on our way home from Qld. Reception was pleasant and quite fast at checking in. Even with a map we had great trouble finding our room - don't read the signage on the pathways as they send you the wrong way! The room was a Lagoon View which was set down very low and consequently... more

Management response from
Dene Zahner, General Manager

We thank you for your feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. We have experienced some water damage in some of our rooms as a...

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4 of 5 stars
ActRegular_traveller   210 contributions
Canberra, Australia
Sep 22, 2009 | Trip type: Couples

Reading a number of the recent reviews I was wondering if perhaps we had been luckier than most. The weather was kinder to us than for some others and already knowing the area perhaps I was better prepared for what the resort had to offer. Also, our room had definitely had a refurb. So our experience was generally a very... more

Management response from
Dene Zahner, General Manager

Thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. I was pleased to read that you enjoyed your 5 night stay at...

Average
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3 of 5 stars
magnificent_mel   5 contributions
Baltimore, MD USA
Aug 30, 2009 | Trip type: Friends getaway

We arrived after dark and it was raining so it was a bit hard to find the hotel. The sign isn't very large but with some help from the front desk we did eventually find them. The front desk was very friendly and provided us with a map to find our building. Covered parking helped with the rain situation. The... more

Management response from
Dene Zahner, General Manager

Thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. As mentioned in previous responses we are currently working on a schedule for...

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3 of 5 stars
halodusk   6 contributions
Sydney, Australia
Aug 17, 2009 | Trip type: Business, Solo travel

The rooms and public areas/walkways around the hotel are looking very tired and it seems that little money is being spent on the maintenance of the hotel. The bathrooms are showing a lot of wear and tear and the furnishings very dated. Given the position of the hotel, I thought that it would be quiet, having said this, the noise... more

Management response from
Dene Zahner, General Manager

We thank you for your feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. As mentioned in pervious responses we are currently working on a schedule for...

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2 of 5 stars
Bankersonholiday   1 contribution
Sydney
Aug 5, 2009

After an early morning flight from Sydney 10 of us decided that dinner would be in house.Bad move.We received our entree which was warm at best within a reasonable time but the mains we had to wait for at least an hour.We were always being asked if we wanted more wine etc whilst waiting for the mains.Mains get served and... more

Management response from
Dene Zahner, General Manager

Thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. I passed your comments onto the Executive Chef and Food and Beverage Manager...

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4 of 5 stars
kintomani   7 contributions
Sydney
Aug 1, 2009 | Trip type: Couples

Stayed here for an overnight stay travelling from Brisbane to Sydney. Room was clean and functional. Views pleasant and the staff were great. Breakfast was also very good. We both left the Novotel the following morning well rested with the same opinion that we would gladly stay here again. We thought it was good value for money, as on this... more

Management response from
Dene Zahner, General Manager

Dear Kintomani I thank you for recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. I will share your comments in regards to the rooms, breakfast and staff with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

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2 of 5 stars
Essexboy999   11 contributions
Jul 8, 2009 | Trip type: Family

Have stayed here a number of times now and it just never fails to frustrate me. It is such a lottery. We have had some good stays and we have had some shockers. Overall I would say it now seems to be a case of a large resort trying to be run on a small budget. (Or as with a... more

Management response from
Dene Zahner, General Manager

Thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. As mentioned in pervious responses we are currently working on a schedule for...

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3 of 5 stars
MariaWeb   10 contributions
Sydney, Australia
Jun 9, 2009 | Trip type: Couples

I got a great deal ($79 per night) through the Sofitel global sale at the beginning of the year, and I must say I wouldn’t have paid much more than that for what I got. I had very low expectations given the reviews posted here, but it was not as bad as I expected it to be. I think the... more

Management response from
Dene Zahner, General Manager

Thank you for your comments in regards to your recent stay with us at Novotel Pacific Bay Resort. We are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. Like most apartment style accommodation daily services are available for a small fee. It...

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1 of 5 stars
ilikeholidays09   6 contributions
NSW
Jun 8, 2009 | Trip type: Couples

I normally can tolerate a lot, I've roughed it in many places. But this was absolutely horrid. Everything that could go wrong - did. I paid $600 + for 3 nights in a spa suite and right from the get-go I could see I was ripped off. The place is old old old! There are no lights on the ceiling... more

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Novotel Coffs Harbour Pacific Bay Resort Also Known As

  • Accor Coffs Harbour
  • Novotel Coffs Harbour
  • Coffs Harbour Novotel
Address: Corner Pacific Highway and Bay Drive, Coffs Harbour 2450, Australia
Coffs Harbour Hotels Novotel Coffs Harbour Pacific Bay Resort
3.0/5.0
41