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Novotel Coffs Harbour Pacific Bay Resort

Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
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Novotel Coffs Harbour Pacific Bay Resort
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903 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

I recently stayed at the resort for a work trip. The resort and grounds are beautiful... However, the rooms are old and outdated. Unfortunately I was injured as the timber panel from under the sink fell and hit my legs causing a cut on one leg and bruising on the other. The duty manager offered an ice pack and band... More 

Helpful?
Thank Sandra C
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Sandra C, Thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We appologise that the resort did not meet you expectations. We will have our maintenance team double check these panels to ensure that they are secure to prevent future incidents. Kind regards Dene Zahner General Manager More 

Sydney
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

spacious rooms, spacious grounds right on the beach. Can see & hear the waves and gorgeous walks along both headlands through the rain forest Looking a bit old now but still a great place to stay. Choice of pools. Spacious gym with spa & sauna. Good massages at the day spa. Good food at the restaurant and bistro.

Helpful?
Thank petal1313
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear petal1313, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We thank you for your nice comments in regards to the resort food staff, facilities and grounds, and will be sure to share them with the team. We thank you again for your comments and look forward to... More 

Gosford, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Thanks for another great stay at one of our favourite places. Everything was terrific as usual and sitting by the water outside Charlies Bar in the late afternoon and evening is a terrific way to spend some quality time. Thanks to all the staff for helping make our stay. We would recommend Pacific Bay Resort to anyone travelling to or... More 

Helpful?
Thank Peter C
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Peter C, Thank you for your great feedback about your recent experience at Novotel Coffs Harbour Pacific Bay Resort. It was great to read that you enjoyed your stay with us, and we hope to see you again in the near future. Kind regards Dene Zahner General Manager More 

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

If you're expecting an actual four star hotel as marketed, you're going to be sorely disappointed. (There's no five star options in this little town...) This hotel is barely 2 star. Barely. We only booked here as it was a short-notice trip & everything else was booked. The furniture is beyond worn, it's ratty cheap crap. It looks NOTHING like... More 

Helpful?
3 Thank A TripAdvisor Member
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Guest, We thank you for your feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations on this occasion. We thank you again for your comments Kind regards Dene Zahner General Manager More 

Travelers are raving about these Coffs Harbour hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Room is nice and clean. Good location close to the beach and shopping center. Friendly service. Nice amenities, nice pool and spa but not the sauna.The view surrounds are amazing. Overall good spot to spend a good weekend.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank James L
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear James L, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We thank you for your nice comments in regards to the resort staff, facilities and grounds. We will have our maintenance department address the issues with the sauna immediately. We thank you again for your comments and... More 

McCrae, Australia
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We parked in Canberra and flew to Coffs Harbour. This property has a small beach close to the Marine Science Centre. The location is excellent, the property is in need of refurbishment. However it is close to some spectacular scenery at Dorrigo, Muttonbird Island, Condong for Madura Tea Estate, Uranga with its fabulous board walk and where the Klang and... More 

Helpful?
1 Thank Manfred C
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Manfred C, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We thank you for your nice comments in regards to the resort staff, facilities and grounds. It was great to read how you visited the neighboring town on the Coffs Coast and made the most of your... More 

Sydney, New South Wales, Australia
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Everything about this hotel is worn out. The crappy navy blue uniforms the staff wear, the furniture, the air conditioning, verandah door, phone in car park, taps in bathroom, none of it works. The swimming pool was nice, however we didn't get a good nights sleep as the air con didn't work and the taps were dripping and the bed... More 

Helpful?
Thank Jacqueline M
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Jacqueline M, We thank you for your feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations on this occasion. We will have our maintenance teams look into these room items that you have mentioned to have them rectified immediately. We thank you... More 

Brisbane Region, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Entrance stucco blocks haven't been painted for over a decade.. Lifts smell..need disinfectant Rooms large but not painted over 10 years amd furniture much older than that. SrFf very good and restaurant good with good quality food and nice ambience

Review collected in partnership with Accorhotels.com

Helpful?
Thank Yetiyeti42
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Yetiyeti42, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We thank you for your positive comments about the food in Charlies Restaurant. I will be sure to share them with the team. I will pass on your comments to the body corporate committee in regards to appearance... More 

Brisbane, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in a King family suite which was nice and gave the feeling of extra space. Rooms needed a little maintenance with the shower faucets dripping through the night. Dinner was very nice with an excellent kids menu giving lots of healthy options. Breakfast was likewise very good. As an Accor platinum member we were supposed to get free... More 

Helpful?
Thank Philip B
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Philip B, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We thank you for your positive comments about accommodation room that you stayed and about the dinner and breakfast experience in Charlies Restaurant We thank you again for your comments and look forward to welcoming you back... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for a week with our 4yr old son. The room was stuck in the 70s which we got used too, however we did not get used to the house keeping which was appalling. They either did not show up at all, or showed up at 4pm, and even if they did they didn't give us fresh sheets. We... More 

Helpful?
Thank Elly K
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Elly K, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We thank you for your nice comments in regards to the resort staff, facilities and grounds. We will address the cleaning and servicing issues that you experienced during your stay with the housekeeping team. We thank you... More 

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