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Novotel Coffs Harbour Pacific Bay Resort


Novotel Coffs Harbour Pacific Bay Resort
Hotel class 4 of 5
Corner Pacific Highway and Bay Drive, Coffs Harbour 2450, Australia
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Traveler Reviews

63% Do not recommend
2.5 of 5 stars 33 reviews
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By trip type
All (33)
[ Date ] [ Rating ]
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2 of 5 stars
Essexboy999 10 contributions
Jul 8, 2009 | Trip type: Family New

Have stayed here a number of times now and it just never fails to frustrate me. It is such a lottery. We have had some good stays and we have had some shockers. Overall I would say it now seems to be a case of a large resort trying to be run on a small budget. (Or as with a... more

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3 of 5 stars
MariaWeb 10 contributions
Sydney, Australia
Jun 9, 2009 | Trip type: Couples

I got a great deal ($79 per night) through the Sofitel global sale at the beginning of the year, and I must say I wouldn’t have paid much more than that for what I got. I had very low expectations given the reviews posted here, but it was not as bad as I expected it to be. I think the... more

Management response from
Dene Zahner, General Manager

Thank you for your comments in regards to your recent stay with us at Novotel Pacific Bay Resort. We are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. Like most apartment style accommodation daily services are available for a small fee. It...

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1 of 5 stars
ilikeholidays09 2 contributions
NSW
Jun 8, 2009 | Trip type: Couples

I normally can tolerate a lot, I've roughed it in many places. But this was absolutely horrid. Everything that could go wrong - did. I paid $600 + for 3 nights in a spa suite and right from the get-go I could see I was ripped off. The place is old old old! There are no lights on the ceiling... more

What crap
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2 of 5 stars
stampnmichelle 1 contribution
Wollongong
Apr 13, 2009 | Trip type: Couples

Obviously they can't help the weather, we were they for 6 days including the big floods. We had booked our rooms via Accor and for a 6 day stay for 2 people we were given 2 towels, 1 face washer 1 floor mat, 6 sachets of instant coffee, 4 tea bags and I forget how many UHT milk portions but... more

Management response from
Dene Zahner, General Manager

Thank you for your feedback and our apologies that your visit did not meet your expectations. Yes unfortunately during your stay, Coffs Harbour had received its largest rainfall in 50 years. The Conference area and restaurant did receive flood damage, and thanks to the efforts of the resort staff the conference was still able to continue the next day. We...

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1 of 5 stars
TwoAussies 6 contributions
Sydney Australia
Mar 28, 2009 | Trip type: Couples

The grounds and the restaurant are good, but that is where the good finishes. We have stayed here twice. Why we came back a second time I don't know, but I can assure you that unless the Novotel does something to this place up, we will not be back again! On both ocassions, we found the rooms are in need... more

Management response from
Dene Zahner, General Manager

I thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. I would like to take this opportunity to update you regards the issues that you have high lighted. We are...

Loved it!
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4 of 5 stars
cherry8666 1 contribution
Sydney, Australia
Feb 1, 2009 | Trip type: Couples

We returned last week from a great holiday. The Novotel was great. We stayed there for 3 nights after camping in Nambucca Heads for 4. With only one problem with our room, being that we found a smelly pair of boxer shorts in the room and the view from our balcony was looking at a wall to another room. We... more

Management response from
Dene Zahner, General Manager

I thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. I was happy to hear that we quickly remedied the issues that you had with the first room, however this...

Just Average
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3 of 5 stars
Bob_the_Aussie 32 contributions
Sydney, Australia
Dec 31, 2008 | Trip type: Couples

We stayed 7 nights at the Pacific Bay Resort over Christmas 2007. We booked the spa suit and all in all the place was just average. The room was clean, and well laid out except bathroom came off the bedroom so people sitting in the lounge area had to traipse through the bedroom to use bathroom. Not so good when... more

Management response from
Dene Zahner, General Manager

We thank you for your feedback in regards to your stay with us and apologise that it did not meet your expectations. Like all beach side locations during school holiday periods we experience very high demand during this time and our pricing is reflective of this. The layout of the room does have the bathroom with spa bath and ensuite...

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1 of 5 stars
laguida 47 contributions
Sydney
Dec 29, 2008 | Trip type: Couples
1/1 found this review helpful

For a name like Novotel you would expect it to be a sure thing but their Pacific Bay Resort certainly lets its brand name down. • It's misleading: the official hotel website and its promotional photos are in no way reflective of what you'll really get. • Our room was old, tired, worn and ugly with an 1980's 3-star motel... more

Management response from
Dene Zahner, General Manager

I thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. After investigation we have discovered that the room you stayed in is not one that the Novotel Coffs Harbour Pacific...

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3 of 5 stars
BombardierQ400 13 contributions
Gove, Australia
Dec 7, 2008 | Trip type: Family
2/2 found this review helpful

My family and I stayed at the Novotel Pacific Bay Resort for three nights. Upon first driving up to reception to check in, the resort looks very posh and exclusive. Check in was very quick and easy. The staff are all very friendly. They have parking underneath the towers but there is no where near enough spaces to fit all... more

Management response from
Dene Zahner, General Manager

We thank you for your feedback in regards to your stay with us and apologise that it did not meet your expectations. As you have mentioned car parking is available underneath the building or via the out door car park. A private apartment block is being constructed near the bayside accommodation block, and construction is due to finish in August...

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3 of 5 stars
JPCArmidale 4 contributions
Armidale
Dec 2, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

I'd stayed at the Twin Waters Sunshine Coast Novotel a month before and I was expecting a similar level of property, especially since prices were similar. But the one at Coffs Harbour is shabby in comparison: my room was old and tired, with mould stains on the curtains and rust stains on the balcony and frayed carpet near the sliding... more

Management response from
Dene Zahner, General Manager

I thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. Novotel Coffs Harbour Pacific Bay resort was designed different to our sister property on the sunshine coast. The lagoons we...

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Novotel Coffs Harbour Pacific Bay Resort Also Known As

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour 2450, Australia
Coffs Harbour Hotels Novotel Coffs Harbour Pacific Bay Resort
2.5/5.0
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