I got a great deal ($79 per night) through the Sofitel global sale at the beginning of the year, and I must say I wouldn’t have paid much more than that for what I got. I had very low expectations given the reviews posted here, but it was not as bad as I expected it to be. I think the... more

I normally can tolerate a lot, I've roughed it in many places. But this was absolutely horrid. Everything that could go wrong - did. I paid $600 + for 3 nights in a spa suite and right from the get-go I could see I was ripped off. The place is old old old! There are no lights on the ceiling... more

Obviously they can't help the weather, we were they for 6 days including the big floods. We had booked our rooms via Accor and for a 6 day stay for 2 people we were given 2 towels, 1 face washer 1 floor mat, 6 sachets of instant coffee, 4 tea bags and I forget how many UHT milk portions but... more

The grounds and the restaurant are good, but that is where the good finishes. We have stayed here twice. Why we came back a second time I don't know, but I can assure you that unless the Novotel does something to this place up, we will not be back again! On both ocassions, we found the rooms are in need... more

We returned last week from a great holiday. The Novotel was great. We stayed there for 3 nights after camping in Nambucca Heads for 4. With only one problem with our room, being that we found a smelly pair of boxer shorts in the room and the view from our balcony was looking at a wall to another room. We... more

We stayed 7 nights at the Pacific Bay Resort over Christmas 2007. We booked the spa suit and all in all the place was just average. The room was clean, and well laid out except bathroom came off the bedroom so people sitting in the lounge area had to traipse through the bedroom to use bathroom. Not so good when... more

For a name like Novotel you would expect it to be a sure thing but their Pacific Bay Resort certainly lets its brand name down. • It's misleading: the official hotel website and its promotional photos are in no way reflective of what you'll really get. • Our room was old, tired, worn and ugly with an 1980's 3-star motel... more

My family and I stayed at the Novotel Pacific Bay Resort for three nights. Upon first driving up to reception to check in, the resort looks very posh and exclusive. Check in was very quick and easy. The staff are all very friendly. They have parking underneath the towers but there is no where near enough spaces to fit all... more

I'd stayed at the Twin Waters Sunshine Coast Novotel a month before and I was expecting a similar level of property, especially since prices were similar. But the one at Coffs Harbour is shabby in comparison: my room was old and tired, with mould stains on the curtains and rust stains on the balcony and frayed carpet near the sliding... more