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All 39 Coffs Harbour hotels

Novotel Coffs Harbour Pacific Bay Resort

4.0 of 5 Hotel   |   Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
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Novotel Coffs Harbour Pacific Bay Resort
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Ranked #17 of 39 hotels in Coffs Harbour
A recent review
4 of 5 stars reviewed 4 days ago
Vicky_and_pete Coffs Harbour
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709 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
San Francisco
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed yesterday NEW

On the drive from Sydney to Noosa we stopped in Coffs Harbour to break up the journey for 2 nights. The grounds of the Novotel looked nice so we thought we'd stop by to see what they had available on a walk up basis. The receptionist persuaded us to "upgrade" to a suite as they were far nicer... It was... More

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Brisbane, Australia
Top Contributor
316 reviews 316 reviews
62 hotel reviews
183 helpful votes 183 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed while heading to sydney and it was not great. The room was pretty old and tired with bathroom not clean. The restaurant is very ordinary, our salmon was good but the spicy Moroccan chicken tastless and dry. It was so bad we sent back to the kitchen and they took so long replacing we left. To be fair... More

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Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Tim J, We thank you for your feedback in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations one this occasion. We will discuss you comments as a team, to all us to rectify them appropriately. We thank you again for your comments.... More

Coffs Harbour
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The best thing about the stay was the beds - so comfy, and the swimming pools. Our suite had a spa in it and it was pretty great. It's a bit in need of a face lift but don't let that put you off. It's still a classy joint.

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Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Vicky and pete, We appreciate your positive review of the resort and especially the staff and service that you received during your stay. We thank you again for your feedback. Kind regards Dene Zahner General Manager More

Gold Coast
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We planed to stay for 5 nights 3 hours after checking in our son turned up and wanted to stay a night Upon ringing reception to see if we could get trundler bed, we were informed that our room could not accommodate 3 adults and we would have to buy a separate room Lee at the front desk was able... More

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Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear LBS777, We thank you for your recent positive feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We look forward to welcoming you back in the resort in the near future. Kind regards Dene Zahner General Manager More

melbourne
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We have just had a two week stay. The staff are wonderful so friendly and helpful. They can not do enough for you. The food and staff in Charlies restaurant was fist class. The waitress were so friendly and so professional. The property is old and tired, all the rooms are badly in need of any up grade. The beds... More

Was this review helpful? Yes 1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Cohanfan, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Thank you for your positive comments in regards to the staff and resort grounds. As mentioned in pervious reviews we have completed upgrading our rooms in regards to TV’s, carpet, curtains, air conditioning units, bedding and all white... More

Berkeley Vale, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed three nights and we were quite looking forward to it as our last stay here eight years ago was fabulous. Unfortunately with the passage of time it appears not much in the way of refurbishment has taken place. Another disappointment was that we booked a Superior room and we got something else. The staff make up for any... More

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear MBandCM, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Thank you for your positive comments in regards to the staff and resort grounds. As mentioned in pervious reviews we have completed upgrading our rooms in regards to TV’s, carpet, curtains, air conditioning units, bedding and all white... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

We stayed 4 nights in a spa room. We were on a conference, the meals were excellent, the room was excellent and serviced daily the staff could not do enough for us. Luckily someone else picked up our tab for the 4 nights as some of the prices in the restaurant and activities seemed a bit excessive, however the quality... More

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear mje 1970, We appreciate your positive review of the resort and especially the staff and service that you received during your stay. We thank you again for your feedback. Kind regards Dene Zahner General Manager More

Gold coast
Contributor
16 reviews 16 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We spent two nights at the Pacific Bay resort, trying not to be critical but having stayed here 5 times before, there was nothing I could say was up to standard. The rooms are very tired and desperately need refurbishment, even the linen was past it's used by date. Service at check-in was prompt and pleasant, sadly that's the best... More

Was this review helpful? Yes 1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Dragonsrock, We thank you for your feedback in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations one this occasion. We will discuss you comments as a team, to all us to rectify them appropriately. We thank you again for your comments. Kind... More

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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Coffs Harbour #4 Luxury Hotel in Coffs Harbour #5 On the Beach Hotel in Coffs Harbour
Hotel Class
Official Description (provided by the hotel)
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
Number of rooms
130

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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