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All 39 Coffs Harbour hotels

Novotel Coffs Harbour Pacific Bay Resort

4.0 of 5 Hotel   |   Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
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Novotel Coffs Harbour Pacific Bay Resort
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Ranked #19 of 39 Hotels in Coffs Harbour
A recent review
3 of 5 stars reviewed 5 days ago
Novableu Sydney, Australia
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714 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

After a three night stay at Pacific Bay we can't add anything to the many other comments that the whole place has seen better days. However the minor shortcomings are countered by its wonderful location between the mountains and the sea, beautiful natural surrounds of lush tropical vegetation and waterways and good infrastructure for golf, tennis, walkways to the beach... More

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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We dropped in recently to see if this hotel had improved since we stayed in 2013 & found we had no hot water & a dirty room. Nothing has improved at all. In fact, this place is even dirtier. No improvements, no cleaning or upgrades to the decor have taken place despite the manager's frequent comments here. We saw a... More

Was this review helpful? Yes 1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Ian H, We thank you for your feedback in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations on this occasion. We thank you again for your comments. Kind regards Dene Zahner General Manager More

Brisbane, Australia
Top Contributor
135 reviews 135 reviews
26 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed overnight at this resort and we had mixed feelings about the experience. Being a regular customer of Novotel hotels and resorts, we were rather disappointed with the establishment. The resort had - shall we say - seen better days. The common areas and guestroom had that worn, weathered look. The guestroom was clean, but again, it had seen... More

Was this review helpful? Yes 2
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear skis-gitz, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. I will be sure to pass on the comments in regards accommodation onto the unit owners, and comments about the restaurant on to the Food and Beverage Manager for them to address. We look forward to welcoming you... More

San Francisco
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

On the drive from Sydney to Noosa we stopped in Coffs Harbour to break up the journey for 2 nights. The grounds of the Novotel looked nice so we thought we'd stop by to see what they had available on a walk up basis. The receptionist persuaded us to "upgrade" to a suite as they were far nicer... It was... More

Was this review helpful? Yes 1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear dwamedia, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Thank you for your positive comments in regards to the staff and resort grounds. As mentioned in pervious reviews we have completed upgrading our rooms in regards to TV’s, carpet, curtains, air conditioning units, bedding and all white... More

Brisbane, Australia
Top Contributor
389 reviews 389 reviews
84 hotel reviews
213 helpful votes 213 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed while heading to sydney and it was not great. The room was pretty old and tired with bathroom not clean. The restaurant is very ordinary, our salmon was good but the spicy Moroccan chicken tastless and dry. It was so bad we sent back to the kitchen and they took so long replacing we left. To be fair... More

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Tim J, We thank you for your feedback in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations one this occasion. We will discuss you comments as a team, to all us to rectify them appropriately. We thank you again for your comments.... More

Coffs Harbour
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The best thing about the stay was the beds - so comfy, and the swimming pools. Our suite had a spa in it and it was pretty great. It's a bit in need of a face lift but don't let that put you off. It's still a classy joint.

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Vicky and pete, We appreciate your positive review of the resort and especially the staff and service that you received during your stay. We thank you again for your feedback. Kind regards Dene Zahner General Manager More

Gold Coast
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We planed to stay for 5 nights 3 hours after checking in our son turned up and wanted to stay a night Upon ringing reception to see if we could get trundler bed, we were informed that our room could not accommodate 3 adults and we would have to buy a separate room Lee at the front desk was able... More

Was this review helpful? Yes
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear LBS777, We thank you for your recent positive feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. We look forward to welcoming you back in the resort in the near future. Kind regards Dene Zahner General Manager More

melbourne
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We have just had a two week stay. The staff are wonderful so friendly and helpful. They can not do enough for you. The food and staff in Charlies restaurant was fist class. The waitress were so friendly and so professional. The property is old and tired, all the rooms are badly in need of any up grade. The beds... More

Was this review helpful? Yes 1
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Cohanfan, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Thank you for your positive comments in regards to the staff and resort grounds. As mentioned in pervious reviews we have completed upgrading our rooms in regards to TV’s, carpet, curtains, air conditioning units, bedding and all white... More

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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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