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All 52 Canberra hotels

BEST WESTERN PLUS Garden City Hotel

4.5 of 5 Motel   |   55 Jerrabomberra Avenue, Canberra 2604, Australia
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68%
Ranked #11 of 52 hotels in Canberra
A recent review
5 of 5 stars reviewed 3 days ago
Jamocall Sydney, Australia
  • Reviews (207)
  • Photos (32)
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  • Room tips (55)
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207 people have reviewed this hotel

Traveler rating
    52
    89
    48
    15
    3
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30
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40
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The staff at this hotel could not do enough for us. They were friendly, helpful and went that extra yard. Room was great too! We ate in the restaurant, food was amazing! Great happy hour prices in the bar too. We'd definitely stay here again.

Was this review helpful? Yes
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear Jamocall, We love our Happy Hour - $4 beer, wine and spirits - a great value way to wind down after a day exploring Canberra! Thanks for your feedback about our amazing staff; I'll be sure to pass your comments on to our staff. We love it when guests recognise how fabulous they are! Best wishes, Ryan More

Perth, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Good Hotel. Clean and quite. Find it to be affordable. Nice location for a traveler coming by plane. Need a car to get to the main attractions though. Really nothing to complain about. Wouldn't mind to stay here once again if in town.

Review collected in partnership with this hotel

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ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear Dmitry, As you mention, our hotel is one of the closest to Canberra Airport - very convenient for travellers. We are located in a very quiet suburban spot in Canberra's inner-south, but just a few minutes drive from the evening hotspots of Manuka and Kingston and all of the main tourist attractions along Lake Burley Griffin. Thanks for sharing... More

Lane Cove, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Second time that I have stayed at this hotel. Glad I came back! Very friendly staff and room was spotless. Free WIFI. Generous serving of food in the restaurant and not over priced. Would definitely stay here again.

Was this review helpful? Yes
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Hi Murray B, It is fantastic to see that we tick all the boxes for you during your stays in Canberra. Thanks for spreading the word here on TripAdvisor! Warm regards, Ryan More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for my partners birthday and was so happy I picked this hotel. Enjoyed everything from the room, to the staff who made us very welcome they were very kind and so helpful with our questions. They also provided us with a trolley to take all our belongings from our room to the car so we didn't have to... More

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ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear Mitchell, Thanks so much for taking the time to share your review here with other travellers. We love that this website gives our potential guests the chance to hear from those who have stayed with us. I am happy to see that you enjoyed your stay and I hope that we have the chance to welcome you and your... More

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here Wednesday to Friday this week as a base to take my son to show him snow for his 11th birthday. We got a triple room with a hot breakfast at a fantastic price for given the quality of the hotel and were not disappointed. My son was delighted to have a real bed and not a rollaway... More

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ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear Tessa, Thanks for choosing to stay with us here at BEST WESTERN PLUS Garden City Hotel and for taking the time to provide a detailed review of your stay with us. I am very happy to read that you had such an excellent visit with us and enjoyed your visit to Canberra. Georgina is an incredible asset to our... More

Leetonia, Ohio
Senior Contributor
26 reviews 26 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are writing this review to let you now that this is the second time we have stayed with this motel we a really like it. Nice and modern room to move in the motel nice and quite. I have seen some reviews with what some have said and we had no troubles at all. The only thing I will... More

Was this review helpful? Yes 1
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Thanks for sharing your feedback, Bobby. We are very happy that you enjoyed your stay with us and are grateful that you have taken the time to post your review to share with other Tripadvisor readers. We look forward to welcoming you and your family back to Canberra and BEST WESTERN PLUS Garden City Hotel again soon. Best wishes, Ryan More

Pittsboro, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

There is nothing about this hotel that says 4.5 stars. 3 stars on a good day, if I'm generous. Sure, the rooms were clean, but other than that it was spartan. The hallways are dark and narrow, bathrooms are tiny, etc. The hotel is on a fairly noisy highway, so make sure you don't have a roadside room. As far... More

Was this review helpful? Yes 1
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear GSINC2014, Thanks for posting your review online. We appreciate all feedback, positive and negative, and I feel that this helps us to progress towards providing an even better guest experience. With respect, I do take exception to your curious comparison of our hotel to a Hyatt. We do not, in any way, compare ourselves to five star luxury accommodation... More

Ottawa, Canada
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

They advertise themselves as a 4.5 stars but we have stayed in 2 stars that were much nicer. Room and carpet outdated. Bathroom really small and dark. Wifi not working. They advised they had a problem with the router and a technician was difficult to get over the weekend, which we understood. But for the price we paid, we expected... More

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ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear turtlefan8, I am sorry to see that you were disappointed with several aspects of your stay with us and am very concerned regarding your comments about our star rating. We are regularly inspected and rated by AAA Tourism to maintain our 4.5 star certification and I am disheartened that you feel you did not receive a typical 4.5 star... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The rooms were good. Meals are over priced. Staff could be more hospitable and more accompany to guests. There could be more underground parking for your car to be secure. Location is ok but not walking distance to Manuka which is what was advertised.

Was this review helpful? Yes 1
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear Suerte_14, I am sorry to see that you had a mixed experience during your stay with us. I am unable to find any reference, anywhere, to our hotel being within walking distance to Manuka. It is a five minute drive, but certainly a much longer walk. Perhaps you were considering other hotels and are mistaken. Nonetheless, I apologise for... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Great service even after our stay when my father forgot his mobile phone in the room. Staff were friendly and quick to apologise for any confusion. We also had dinner there on our one-night stay and the food was delicious.

Was this review helpful? Yes
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review

Dear Gislapitan, I am pleased to see that we were able to return your father's mobile promptly and that you enjoyed your meal at our Secret Garden Bar & Restaurant. Thank you for taking the time to provide your feedback here on TripAdvisor. We look forward to hosting your next visit to the ACT. Best wishes, Ryan More

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Additional Information about BEST WESTERN PLUS Garden City Hotel

Address: 55 Jerrabomberra Avenue, Canberra 2604, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN PLUS Garden City Hotel 4.5*
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32 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Best Value Hotel in Canberra #7 Business Hotel in Canberra #10 Family Hotel in Canberra #11 Luxury Hotel in Canberra
Hotel Class
Official Description (provided by the hotel)
Discover the great value of the 4.5 star BEST WESTERN PLUS Garden City Hotel, conveniently located in Canberra's vibrant inner-south, just a five minute drive from the popular shopping and restaurant hub of Manuka-Kingston and top national attractions including the National Gallery, National Portrait Gallery, Parliament House and Questacon!All guests enjoy fully refurbished rooms including new high-comfort bedding, iPod/iPhone docks, in-room safes and large flatscreen TVs with FREE Foxtel and FREE movie channels. Convenience is paramount with FREE undercover parking, and FREE access to the onsite gym and swimming pool. Treat your tastebuds at the Secret Garden Bar & Restaurant, open seven days for breakfast and Monday to Saturday for dinner, serving a contemporary range of local and international favourites.Rest assured that the modern, convenient facilities and outstanding service at BEST WESTERN PLUS Garden City Hotel will make for an enjoyable stay in the nation’s capital. ... more   less 
Number of rooms
72

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