My partner has always wanted to stay here and as we were coming to Canberra for a wedding we decided to take the opportunity to.do so ... against advise. The hotel is lovely to look at - yet the front of the hotel is very bare and disappointing considering such a grand facade. The reception staff made no attempt to... more

As with some of the other reviewees, we also had issues with the card in order to gain access to the room. Surrounds of the hotel were unkempt, and generally not attractive to look at. Food was unappetising, and tasteless, so after 2 separate meals served by the hotel my husband and I left the hotel to find better food.... more

The room was booked through wotif and room rates were $168 for a double with breakfast which I felt was good value for what we received. The rooms are sweet, clean and practical and are equipped with everything you need. The bath is deep if you feel like relaxing in the evening and the showers were nice too. The full... more

Professional, personal service from helpful staff who weren't just uniformed clones. Quiet, convenient location with good local bus service close by. How nice not to be in sterile, steel-and-marble surroundings where you can't hear the birds and nobody says hallo. Generous breakfast included. Good value all round. Look forward to a return visit. more

I spent 4 nights at the Brassey while attending a conference. It took ages to check in and my room was hard to find, had to go back to reception twice before someone showed me and another unrelated guest how to get to our rooms. I found the reception staff to be not that friendly and there were few facilities... more

I stayed here for a week in a Heritage room and it was... reasonable. Normally if you stay somewhere for a week they offer you a discount or a little something extra (eg a bottle of wine in your room) but I didn't even get a smile at reception! The Heritage room was $165 a night and spacious and clean,... more

The Brassey Hotel room was disappointing, small and without central heating. They provided a noisy fan heater but... On the plus side, the staff were friendly and the restaurant dinner and breakfast were good. The position makes it difficult to walk anywhere, so a car is essential especially in a Canberra winter. more

My experience with this hotel started over the phone. Owing to my flight times, I was going to be arriving in Canberra early in the morning and so I rang the Brassey a few days in advance to see if there was any chance of an early check-in. The receptionist was in desperate need of some customer service training. A... more

Check in was quick, staff is not overly friendly. Room was nice, could not get the heat to work, and when I complained I was told I could have a electric floor heater, which I declined. The stand alone closet, had a dirty hat and much dust on the top of it. This could not be seen, but when I... more