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Quest Canberra

28 West Row | Melbourne Building, Canberra 2601, Australia
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1 room 1 guest
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Quest Canberra
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76 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
  • English first
  • French first
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English first
  • All months
    (76)
  • Mar-May only
    (19)
  • Jun-Aug only
    (22)
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    (17)
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    (18)
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Shepparton
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The reception was very friendly and the location is great. The hotel needs a bit of renovation with worn out carpet and an elevator that sounded like it was having a meltdown. I asked for a cheap basic room and I think I got the worst one in the hotel. There was noisy machinery in the wall that ran till... More 

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Sydney, Australia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 24, 2015

Quest is in an excellent location and the rooms are acceptable however I had 3 issues during my stay. Road noise is awful, especially on the weekends when patrons in the bars downstairs spill onto the street. The windows need a lot more insulation. Dry cleaning services are questionable. I had to return items due to clothing coming back with... More 

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Nambour, Queensland, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 14, 2015

Quest hotel is in the heart of the city so it is extremely well located. It is surrounded by scrumptious restaurants & within walking distance to everything in the city. I stayed in the executive fully self-contained unit .... It was very nice & had all the facilities you need for a stay. The building is gorgeous as it's been... More 

Was this review helpful? Yes 1
Cairns, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 4, 2015

This gorgeous Art Deco Building from early Canberra houses lovely comfortable managed rooms - the staff have been extremely obliging at all times. The rooms are comfortable, warm in winter and cool in summer. They are well kitted out with anything one needs. The French doors open to a balcony where you can relax and have a meal if you... More 

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QuestCanberra, General Manager at Quest Canberra, responded to this review

Dear Chinese Laundry, Thank you for your comments regarding Quest Canberra. My team and I are extremely thrilled to have welcomed you twice over the past year and you have enjoyed your stay at Quest Canberra both times. We are always striving to ensure our guest experience is kept to high standards as this way you will always expect the... More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 16, 2015

Location is good, plenty of good cafes and very central. Staff are friendly. Room smells of dead cat, and when it rains the gutter outside is deafening. Off my list unless I need an apartment. Then i would probably complain about my room.

Was this review helpful? Yes 1
QuestCanberra, General Manager at Quest Canberra, responded to this review

Dear James W, Thank you for your comments regarding Quest Canberra. I'm pleased to hear your recent stay with us was enjoyable and our team were friendly. Unfortunately the days during your stay Canberra was experiencing some torrential down pours, which as you can imagine in a heritage building can be noisy. We are always striving to improve our guest... More 

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Melbourne, Australia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 10, 2015

We stayed at the Quest Canberra in June for two nights on the Queens Birthday weekend. The apartments are in a great location within walking distance to shopping centre and restaurants. On first impression foyer/reception was not flash but staff member was friendly and check in was quick. Very strong smell of bleach based cleaning agent through the apartment had... More 

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QuestCanberra, General Manager at Quest Canberra, responded to this review

Dear Vicki G, Thank you for your comments regarding Quest Canberra. As you mentioned our rooms are spacious with good kitchen facilities. Quest Canberra is due for refurbishment sometime later this year as they have not been done for several years which is fantastic to hear from yourself they look recently done. We ensure you housekeeping department adhere to very... More 

Brisbane, Australia
2 reviews
3 of 5 stars Reviewed June 3, 2015

Stayed in a studio apartment in April and was warmly welcomed at reception and in my room within minutes. Spacious, comfortable, clean room with a kitchenette in an excellent central location. I didn't have a car, but friends who were picking up/ dropping me off had considerable difficulty in finding spaces in the nearby public parking areas ( except on... More 

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QuestCanberra, General Manager at Quest Canberra, responded to this review

Dear Robyns19, Thank you for your comments regarding Quest Canberra. Firstly let me apologise about the noise from the surrounding area during your stay. We are continuing to work with local business to ensure that the level of noise in the surrounding areas is kept to reasonable limits including licensed venues and restaurants. Since your visit we have now got... More 

New York City, New York
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 30, 2015

I had a quick 1 night stay in this hotel after arriving from New York, I got to the hotel around 10am and even though my room wasn't ready, the front desk promised to have it ready for me by 12pm so that I could shower. True to their word, the room was ready and I was able to relax.... More 

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QuestCanberra, General Manager at Quest Canberra, responded to this review

Dear FishInTheCity, Thank you for your comments regarding Quest Canberra. I'm glad you were able to relax in your room before the normal check in time. We always strive to ensure our guest comfort is paramount. In relation to your comments regarding Internet, we always ensure the limited bandwidth we receive is fair as it is shared amount the entire... More 

Gold Coast, Australia
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 14, 2015

Very average hotel. Nice and close to ANU and nearby restaurants, but restaurants below rooms are noisy. Owners throwing bottles etc. into bins until the early hours of the morning, banging doors etc.

Was this review helpful? Yes 1
QuestCanberra, General Manager at Quest Canberra, responded to this review

Dear Mark S, Thank you for your comments regarding your recent stay at Quest Canberra. As you mentioned, we are centrally located within walking distance to ANU and some of the best restaurants in Canberra. Let me apologise about the noise from the surrounding businesses during your stay. We are continuing to work with local business to ensure that the... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 9, 2015 via mobile

Rooms are spacious and well appointed. There's a fee for parking and there are limited spaces. Many eateries within minutes walk. Has seperate bedroom but no TV in bedroom. There was a bit of early morning noise from the construction site next door. Overall good value and would stay again when the construction is done.

Was this review helpful? Yes
QuestCanberra, General Manager at Quest Canberra, responded to this review

Dear HVC71, Thank you for your comments regarding your recent stay at Quest Canberra. As you mentioned, we have very limited car parking because of your central location, which is located within walking distance to some of the best restaurants in Canberra. We are also about to undergo a digital upgrade to which all our rooms will be receiving televisions... More 

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