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Crowne Plaza Hotel Canberra

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1 Binara Street, Canberra 2601, Australia
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Crowne Plaza Hotel Canberra
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875 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Canberra
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NSW Australia
Level Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed March 16, 2013

Great location to the shops and next door to Conference Centre and Casino. Staff friendly. Room a little different in configuration than most hotels but works well.Bed is large and very comfortable! Air conditioning in our room had a tapping noise so had to turn it off through the night however maintenance did try and fix this the next day.... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear SunnyDebW, Thank you for your feedback and review. While we do have some physical works planned this year, we are really grateful for all your feedback and will work to improve the areas we can impact immediately with a view to creating a better experience when you next visit. Our location is fantastic and with the lovely park next... More 

Brisbane, Australia
Level Contributor
76 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed March 15, 2013

The Crowne Plaza was close to attractions and transport. Our room was comfortable but basic, the bathrooms had not been renovated for some time. The out look on the park was pleasant and the public areas adequate but without any finesse. In a similar manner to my last Crowne Plaza stay it had a feeling more like a Holiday Inn.... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Ross Y, Thank you for the feedback. It seems we've met the remit at a core level, but our goal is certainly to meet our guests needs at the highest elebel and we will continue to strive toward this. I'm sorry the bus drivers comment caused you concern after what was, I'm sure a beautiful meal. While there is... More 

Tanunda, Australia
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 14, 2013

Great central location, friendly front desk, helpful information desk rooms spacious, beds comfortable Sl dated decor in rooms, Bathroom needed an upgrade Terrible video/tv in room, took 20 minutes to come on (No help from maintenence) Cutlery in room not cleaned properly!! High quality in- room evening meal, Breakfast not so!! Pool area looks quite dated and small, well equipped... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear robjon64, Thanks so much for your review, obviously there are a couple of areas you have identified where we can do better and we appreciate the feedback. We do have plans for some hard product refurbishment and in the meantime re really focussed to ensure our service experience is at the highest level. Despite the couple of gaps I'm... More 

Kent
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed March 14, 2013

Stayed for business. Arrived on a holiday to celebrate 100 years of Canberra. Hotel is large, clean and well equipped. Rooms are great size. Beds comfortable. Staff very professional. Breakfast ok but nothing special. Pool area very tired and small. Bar staff very good. Location central and thus good for business. Canberra however, well that is a different story. A... More 

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Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear AandAW, Thankyou for sharing your feedback. I'm pleased that the location, service and room product met your needs and thank you also for your feedback on the pool area. We have some improvement works for this area in the pipeline. I do regret that we weren't able to impact your Canberra experience more positively overall as we have a... More 

Cardiff, United Kingdom
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed March 12, 2013

I was surprised at how spacious and thoughtfully designed the rooms are, different to the usual hotel room which was nice to see. There is lots of room for bags and travelling stuff, the bathroom was modern and clean. There is a well equipped gym on the ground floor which is quiet, they also have a pool but it's salt... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear KateLindos, Thank you for sharing your positive experience. Great to hear that you felt the location was supported well by the product and the service. Your feedback on internet is received loud and clear as well. We are spending a great deal of time and effort currently to identify the best way forward with this critical guest service. Thankyou... More 

Adelaide
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed March 10, 2013

This is a nicely located hotel with park and tree views from most rooms. Quite spacious, but then it is an older hotel that has been rebadged (although the bathrooms show their age and the cupboards are the same as the ones when I stayed there regularly more than a decade ago when it was a Parkroyal). Good work desk... More 

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Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear DeeKay, Thankyou for your review and a special thankyou for your ongoing loyalty to IHG and Crowne Plaza. It was great to read your positive comments on the service experience and that the room suits your needs. Obviously I'm disappointed with your feedback about breakfast, as generally we receive very positive comment, however feel confident that our ongoing work... More 

1 review
3 of 5 stars Reviewed March 10, 2013 via mobile

My friend booked out a few rooms here for her wedding accommodation and i stayed here for two nights. I was pleasantly surprised by how comfortable the room looks as I first walked in. It's a refurbished room with an interesting layout that maximizes space for a desk/media area that's as wide as the king size bed. It came in... More 

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Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Coco C, Thank you for your review. Our goal is certainly to be rated higher than "no frills" and I'm disappointed that we failed to impact your stay more positively. We try very hard to create impact through service and while acknowledging that elements of our product are not brand new we have found that service is generally what... More 

Sydney, Australia
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

Seems like a little thing, but we stay at the Crowne Canberra at least twice a year for conferences and the old lifts meant when the flood of people returned from the conference there were delays beyond belief. And no stairs to the best of our knowledge. But now, the new lifts are responsive, quick and pretty flash actually, with... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear LarryC, I thrilled that the new lifts have created such a positive response. We hve completed a full upgrade of the mechanism, motors etc as well as the interiors. It took a while and required us having a lift out of action for a long time and I'm thrilled to read that you have noticed the impact. Thank you.... More 

Sydney
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed March 9, 2013

I was really suprised by how lovely these rooms were! The decor made the room feel very open and bright. The desk / work area is hidden behind the bed but you are still able to face towards the tv and to look outside the window. Great location for exploring Canberra City by foot and also good for anyone wanting... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear barina80, Thankyou for your review. It's great to read how the location and room layout suited your needs. A great many of our regular guests feel the same. We look forward to the chance to welcome you back for a future visit. Yours Sincerely Matt Anderson General Manager More 

Brisbane
Level Contributor
132 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed March 8, 2013

Its located on the edge of the CBD. Its been around for a while and its showing its age. Although the rooms have had a facelift it still has that tired feeling. It does offer comfortable accommodation and is well placed if you need to be near the CBD. It has a great bar and Gym.

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear worldtourist21, Thankyou for your review and for the very positive comments on the location, Bar and Gym. As one of Canberra's original large hotels we are constantly reviewing the areas for improvement and upgrade and this process will be evident throughout this year and next. I thank you for choosing us for your stay in Canberra and do hope... More 

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