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All 53 Canberra hotels

Crowne Plaza Hotel Canberra

4.5 of 5 Hotel   |   1 Binara Street, Canberra 2601, Australia
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Ranked #20 of 53 Hotels in Canberra
A recent review
4 of 5 stars Reviewed July 23, 2012
krush7 Tumut, Australia
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Canberra
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Tumut, Australia
Top Contributor
59 reviews 59 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 23, 2012

Just spent one night at the Crowne Plaza. We had a family wedding to attend so we had 7 rooms booked. We had a bus to catch to the wedding at 1.30 so at the time of booking we asked if we could check in at 12pm even though it is normally 2pm. This was not a problem and we... More 

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MattA0808, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear krush7, Thanks so much for your review. I'm thrilled that the team were able to help provide a good base for this very special occasion. Thanks as well for the great comment about the egg station, it is certainly a very popular aspect of our breakfast offering. We've recently spent a great deal of time and effort to refresh... More 

Senior Contributor
47 reviews 47 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 15, 2012

Rooms are comfortable but bathrooms dated! push buttons on phone did not work and in room directory had lots of errors e.g. gym opening times. Breakfast buffet was good-eggs cooked to order HOWEVER waited 45 minutes for coffee!! Dinner was a DISASTER after being seated we were IMMEDIATELY given bread with dukkah,oil and balsamic-this must have been an omen as... More 

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MattA0808, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear jagsea, Please accept my apologies for the very poor impression we left you with at Dinner. I know the team in redsalt are aware of your comments and assure you that the level of attention you received is not our normal standard, nor the level to which we aspire. We are very grateful for the feedback and engaged as... More 

Canberra, Australia
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed July 14, 2012 via mobile

The whole hotel is in need of a refurb. The bathroom was fight; never seen so much dust around a mirror. We stayed here because the family loves the buffet. Guess what? The buffet is no more. We were given some lame excuse about customers wanting a better al a carte menu. Pity that's not the case. Very disappointing for... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear TheEloquentOne, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I'm sorry our hotel did not live up to your expectations and regret you were not satisfied with our food... More 

Sydney, Australia
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 10, 2012

I booked a superior room for one person through Wotif, the room was moderately spacious with a king size bed, day bed and separate office area. The room air-con temperature was set at the one temperature, fortunately the double fabric blind keeps the chill-out (very important in winter). The bathroom facilities are utilitarian but they do the job. Bed sheets... More 

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Sydney, Australia
Top Contributor
50 reviews 50 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 7, 2012

Stayed here 4 times, it's getting a bit tired...breakfast slow to refil, coffee orders were never quick but a new record this vist 35 mins for lukewarm drinks! I'll be checking some other places next visit. Gym is good though (bring you own towel)

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Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 6, 2012 via mobile

Good location close to everything. Rooms were a bit small for our family but we were expecting similar so no great drama. Car park is a bit of a dogs breakfast,small and limited spaces. Breakfast was of good quality I thought.

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Sydney, Australia
Top Contributor
55 reviews 55 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 4, 2012 via mobile

Stayed here for one night for a quick weekend trip. Staff were friendly & efficient. Rooms were quite spacious with two double beds. Beds were very comfortable. The shower was over the bath but that didn't bother me. Parking underneath car park was fine for 18$ cheaper then Sydney. One problem I found was there was no guest parking so... More 

Was this review helpful? Yes 1
Management response:

Dear jasmine_paul, Thanks so very much for this wonderful feedback is great for us as a team to read about our guests experiences and I am thrilled that you enjoyed your brief stay. Yours Sincerely Matt Anderson General Manager More 

1 review
3 of 5 stars Reviewed July 3, 2012 via mobile

We stayed for 4 nights with our children, the room was very small and the bathroom needed a revamp. The location is really convenient, close to city centre, restaurants and shops. The buffet breakfast is average, takes 10 mins to get a cup of tea, the replenishing of the food is even slower, and the variety is a little sad.... More 

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Management response:

Dear dsvowell, Thanks for your review and the detail about the room and breakfast. We have recently upgraded the breakfast offering and it has been really well received by our guests. We will of course keep improving and I fell sure that in terms of variety, replenishment and tea service you will see great improvement on future visits. We're really... More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 28, 2012

Its a great hotel. Stayed many times. Prompt service from the begining. Good room service. Had a great experience but when i checked out, the girl behind the counter didnt smile once, grumbled, grunted and dismissed me. Jeez, talk about ruin it for me

Was this review helpful? Yes 1
Management response:

Dear John A, Thanks or the great feedback about your stay - glad so many areas were delivered at a high level. Thanks also for the really great point about the key element of the industry we're in. Please be assured we are really ramping up our efforts to create a wonderfully memorable guest experience and this stark reminder will... More 

Melbourne, Australia
Top Contributor
288 reviews 288 reviews
103 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed June 26, 2012

I have stayed here on several locations, the first time I needed to go the hospital and the staff were excellent in helping me with this. this time we spent a weekend here, with relaxing slow mornings and days spent visiting galleries and museums. The hotel is walking distance from the Canberra mall, and theatre and public transport and parks... More 

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Additional Information about Crowne Plaza Hotel Canberra

Address: 1 Binara Street, Canberra 2601, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hotel Canberra 4.5*
Number of rooms: 295
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Also Known As:
Crowne Plaza Canberra
Canberra Crowne Plaza
Hotel Style:
#13 Family Hotel in Canberra
#14 Romantic Hotel in Canberra
#16 Luxury Hotel in Canberra
#16 Business Hotel in Canberra

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