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Crowne Plaza Hotel Canberra

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1 Binara Street, Canberra 2601, Australia
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Crowne Plaza Hotel Canberra
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Crowne Plaza Hotel Canberra
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887 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Canberra
See the most recent reviews
Level Contributor
118 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed April 8, 2013 via mobile

I wrote a negative review a couple of months ago and also contacted the manger. They compensated me for the awful stay last time and in giving them the benefit of the doubt I booked again, this time I upgraded to a more expensive room. There is something amiss with this place, the quality just is not there for what... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Simonhendra, Thankyou for your time on the phone ater your last stay and for giving us a chance to redeem your impression. I am sorry that we were not able to create the great service impact and sense of value for you that we have been able to create for so many others. It is indeed a challenge and... More 

Boulder
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed April 7, 2013

i thought the hotel was a little tired. BUT, the staff were amazing. case in point. the concierge impressed me on 2 separate occasions. 1. i was coming down for a morning meeting having eaten a banana for breakfast in the lift on the way down. the concierge saw me glance once for a bin, came over and took the... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear drmarkh, Thankyou so much for this great review. It is extremely rewarding to see our wonderful team recognised and I am thrilled that they were able to create such a posotive impact on your stay. This is our absoilute goal and the team will feel fantastic reading your kind recognition. Thank you and we look forward to welcoming you... More 

The Netherlands
Level Contributor
63 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed April 6, 2013

After having had a superior experience in the Crowne Plaza Changi Airport in Singapore, we checked in with great expectations in the Canberra Crowne Plaza. The room we got was older and run down, and a clear mark of an iron on the carpet was an unwelcome sight. Staff did not tell us that the mark would be there, so... More 

Was this review helpful? Yes 1
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Wintberg53, Thankyou for your detailed review. I am disspaointed that the room layout was not to your liking as we receive a great deal of positive comment about the very aspects you found unusual. Obviously we cannot be everything to everyone but I do regret that these elements contributed to your irritation. Most importantly I offer my sincere apologies... More 

Fremantle, Australia
Level Contributor
142 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
3 of 5 stars Reviewed April 5, 2013

Was over in Canberra at a conference, so picked the Crowne as it was the closest to the Conference/Exhibition centre (less than 5min walk). The hotel is comfortable, the decor a little dated but clean & well maintained. It is a good hotel for people over on business. The rooms (or at least my one was) are larger than I... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Dongo_dude, Thankyou for your review. I was very pleased to read your fevourable comments on the presentation and maintenacne of the property as well as our great location. Especially pleasing was your wonderful comments on the concierge team. We try very hard to create the best experienc for all our guests and I know the team will share my... More 

Brisbane, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 3, 2013

We stayed in a Park View room at the Crowne Plaza Canberra over the Easter long weekend. The hotel itself is modern and stylish, which you notice as soon as you walk in - the nice big atrium/foyer area is really welcoming. We were staying in a room with two double beds, yet it still felt quite spacious. It too... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear redrose93, Thankyou for your detailed review. We are really well located to get the most out of time in Canberra and I'm thrilled this worked well for you. Thank you also for the very kind comments on the facility and service you experienced. We look forward to the chance to welcome you back on a future visit to the... More 

Sydney, Australia
Level Contributor
127 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed April 1, 2013

Just returned from another stay at Crowne Plaza Canberra. The hotel is located in a great location with easy walking distance to shops and restaurants. Our room was very comfortable and the Kind size bed was great. The bathroom needs a bit of an update, but otherwise very happy with our room. The room was very clean and overall we... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Clancy-Smith, Thankyou for your rview and a heartfelt thanks for your return loyalty. I am thrilled that we have been able to earn your loyalty and delivered yet again on this recent stay. We will look forward to the chance to welcome you back and thank you for continuing to choose the Crowne Plaza Canberra. Yours Sincerely Matt Anderson... More 

Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 31, 2013

I've just returned from a great stay at the Crowne Plaza. The location of the hotel is ideal - particularly if you're in Canberra for the shopping as Canberra Centre is just a two minute walk away. It's an easy stroll to some of Canberra's best bars and restaurants too. My room was pretty good - spacious, with a comfortable... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear iloveroomservice, Thank you for your review. It is very rewarding for our team to read public comments from guests who have enjoyed their time with us. I have noted your feedback on value from room service and while I'm thrilled that the quality was at our usually high level, have taken the value comment onboard. We are currently revisiting... More 

Melbourne, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 31, 2013

Good location, friendly staff, comfortable bed. However, the air-con needed fixing and the engineer arrived until the morning we were leaving (after 3 nights), why would they designate us to a room which needed attention? Also had an upset tummy after an evening meal in the restaurant, no response to our written complaint. Fortunately there are plenty of hotels and... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Patricia201126, Thankyou for your review. I am disappointed that the room facilities were not working appropriately and share your concern about this and the time taken to action. I am also concerned about the lack of response to your written complaint as we go to great lengths to ensure all feedback is acknowledged and acted on promptly. I will... More 

1 review
4 of 5 stars Reviewed March 28, 2013

Good hotel for business trip to Canberra, easy access to all venues I need to visit. Good location while attending conference at National Convention Centre, helpful staff. Although Property is a little old room are always clean and has comfortable bed. Taxi service always prompt. Easy check in and departure.

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Damienjryan, Thank you for your review. It's great to read that your stay was successful and we werer able to provide comfortable facilties and service to support the excellent location. We look forward to the chance to welcome you back Yours Sincerely Matt Anderson General Manager More 

Ontario
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed March 24, 2013

Good location downtown Canberra. This hotel offers a good overall experience. With government rate you'll get a free breakfast and internet. The gym has a wide variety of cardio (including spin bikes), free weights, and weight machines.

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear HoldfastOntario, Thank you choosing us or this stay in Canberra. It was great to read your positive impression and I do hope this experience will result in us having the chance to welcome you back and improve further on future stay. Yours Sincerely Matt Anderson General Manager More 

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