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Crowne Plaza Hotel Canberra

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1 Binara Street, Canberra 2601, Australia
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Crowne Plaza Hotel Canberra
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Crowne Plaza Hotel Canberra
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829 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Canberra
See the most recent reviews
Brisbane
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2013

I checked into the Crown Plaza on the 7th of January 2013 for 4 nights.. A great hotel with a very central location.... Rooms fairly well presented with very comfy Kingsize Beds... Hotel staff are superb... very helpful and nothing was too much trouble... Only negatives are the limited car parking available at the hotel for $18 a day....the carpark... More 

Was this review helpful? Yes 1
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Shane D, Thank you for your review. The team and I are thrilled to see that the service we provided created such a great impact on your stay and added to the great location to help you enjoy your time in Canberra. We are grateful for the feedback and look forward to welcoming you back. Yours Sincerely Matt Anderson... More 

Wollongong, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 10, 2013

We have stayed at Crowne Plaza on a few separate occasions. Recently we stayed for 2 nights including New Years Eve. The accommodaton and service are always very good. The price was fantastic for New Years Eve and the location was great. We were able to walk to Civic Square and watch a family concert and the fireworks. It was... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear dibentley, Thank you for your review. We are thrilled that the location, product and service suited your needs so well. We are soon to complete the refresh of our foyer areas and will also be improving our pool, gym and day spa over the coming months. We look forward to the chance to share these improvements with you on... More 

Worthing, United Kingdom
Top Contributor
93 reviews 93 reviews
27 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 9, 2013

We decided to go to Canberra for New Years Eve as the hotels in Sydney were charging ridiculous prices with long minimum stays. We booked on line and, upon arriving were told that our room wasn't ready. We waited for a few minutes and then, without too much fuss, they agreed to upgrade our room for no extra charge. Of... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear SnowyywonS, Thank you for taking the time to share your detailed review. It is very encouraging for us as a team to receive this feedback as well of course, as having the benefit of our reading public sharing your experience. We are thrilled that the product and service suited you so well and do hope we will have the... More 

NSW
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2013

You would not have known the hotel was doing some renovation when we stayed there. It was peaceful, spotless and every single member of staff we met (even the cleaner in the corridor near our room) was friendly and said hello even if they were just passing by. Enjoyed the open plan room with the little desk 'nook' behind the... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear AndyW, Thank you for sharing your review. We have an absolute goal to deliver the highest quality of genuine guest care and I'm thrilled to read your favourable comments supporting our efforts, as well as the benefits of our great location and product offerings. Thank you very much. We look forward to welcoming you back to Canberra and the... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 6, 2013

First up the positives; the hotel is in a good location and close to the casino and center city shops. The rooms are a reasonable size and the bed is comfortable. On the negative side it took about 20 mins to checkin. I had 3 rooms and 2 of the 3 were not serviced at 4pm when we opened the... More 

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Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Grahame S, Thank you for your review. Great to read that the location and product suited your needs howver I am very sorry that the service issues you experienced impacted your stay. This level of attention is certainly not our goal and I assure you that this is not our usual level of guest care. Please do feel free... More 

Sydney, Australia
Top Contributor
54 reviews 54 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2013

Great value, very close to the city centre & a few attractions are walkable if you have a map. Staff very friendly and the room was immaculate clean & fresh and very inviting. The hotel has a very good inhouse restaurant where we had dinner one night again everything was perfect.

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Trawellguru, Thank you for taking the time to share your review. We are thrilled to ead that the product and service suited you so well and do hope that we will have the chnce to welcome you back to Canberra and to the Crowne Plaza. Yours Sincerely Matt Anderson General Manager More 

Sydney, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 4, 2013

stayed here for business. customer service ok but not that friendly or helpful. room clean and its in a good location. parking really simple as well. what i didn't like was the layout. My room looked into an auditorium. The restaurant was sunk in the middle of the hotel. there is a real lack of natural light, great idea for... More 

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Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear EAYGOING66, Thank you for your review. Many guest appreciate the open atrium which includes very large skylights and the central location of the restaurant although of course it is not to everyones preference. All of our rooms face the outside with either a cityscape or views over the very lovely Glebe park. We genuinely appreciate the feedback and hope... More 

Surfers Paradise, Australia
Top Contributor
55 reviews 55 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 4, 2013

We booked one night as just a place to sleep on our way home. We booked their least expensive, most basic room. Wow! There was nothing basic about that room!!!! We loved it so much that we stayed two nights. We were on the sixth floor, and the room was beautiful. I don't think I've ever seen a better designed... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Liznnev, Thank you so much for your review. I am thrilled that the layout and location suited your needs so well and helped you enjoy your time in Canberra. We look forward to the chance to welcome you back to the Crowne Plaza Yours Sincerely Matt Anderson General Manager More 

Melbourne
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 2, 2013

Stayed 2 nights just after Christmas. The location is excellent, just a short walk into the city restaurants and shopping, although this is a very quiet time to visit Canberra. Easy drive to the parlimentary zone, with the galleries, etc. Room was as expected from a Crowne Plaza, reasonably large, with all facilities. Car parking was $18 per night however,... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear MiniMelb, Thank you for your review. I am very pleased that the location and product met your needs and helped you enjoy your time in Canberra. Thanks also for the comments on value. Offering the very best value is absolutely our goal and we will take your feedback on board as we review our offering ongoing. All the very... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 1, 2013

Stayed here for two nights with my family, when we arrived at 6pm they had trouble finding us a room that was clean - after a lot of back and forth they found a room. Our family arrived 30 mins later ,went up to there room and it was still dirty and the room wasnt ready until 7.30pm. We are... More 

Was this review helpful? Yes
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Itztelle, Thankyou for your review. I have sent a private request in the hope that you may be able to contact me to discuss your stay. Obviously the experience you had is very disdappointing and I am very sorry that we let you down during this family stay in the festive season. Please be assured that we have followed... More 

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