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Crowne Plaza Hotel Canberra

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1 Binara Street, Canberra 2601, Australia
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Crowne Plaza Hotel Canberra
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Crowne Plaza Hotel Canberra
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887 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Level Contributor
121 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Overall the hotel was not bad. It was nothing special either. The location was good as it meant it was walking distance to the nearby shopping centre and eateries. There is a restaurant that does dinner, however the prices are a bit silly. The hotel room was a basic hotel room, despite us being told upon check-in that we had... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear 83poolie, Thank you for taking the time to review our Hotel. We do apologise for issues surrounding your breakfast experience. We will look into the matter and ensure that on checkin information is passed on clearly. We look forward to welcoming you back in future. Best regards, Crowne Plaza Canberra Management More 

Sale, Australia
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Location is excellent, a very short walk to the Convention Centre. Service was excellent, they did a few extras for us, including car troubles. The assistant manager was a big help. Rooms were comfortable. Breakfast had a wide range of options. Happy to recommend and return.

Was this review helpful? Yes
Sydney, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Arriving on a chilly winter afternoon, the welcome and service was warm. My room overlooked the front of the hotel where the view was not unpleasant, although rooms overlooking the Glebe Park must have a beautiful aspect. However, with double-glazing, my room was quiet and I was not disturbed by traffic noise. Double blinds ensure total blackout so I wasn't... More 

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Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

If I had to put theme music for when I walked into this room, it would be sad pitiful, sorrow music. Stayed here for 2 nights for business in a Park View room. The floor was stained and dirty (use the complimentary slippers). No microwave to reheat food, bar fridge was not adjustable. Long black hair on the toilet bowl.... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Brett A, I am sorry to hear that you did not enjoy your recent stay with us. As a Management Team we strive for excellence and take on all feedback very seriously. If you are able to contact the Hotel, we would like to speak with you personally so we can discuss and resolve these matters. Your comments have... More 

Glenelg, Australia
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a conference. Very convenient for the NCC - staff couldn't have been more helpful from check in to check out, I actually loved the breakfast which was included in the room rate - had a king room which was spotless and so well set out for someone needing to work in the room. I counted over 14... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear BaygirlAdelaide, Thanks for staying with us while you had a function at the National Convention Center! We're are glad to hear that you enjoyed your breakfast and that the room was able to meet your needs. We look forward to welcoming you back to our hotel. Kind regards, Crowne Plaza Canberra Management. More 

Canberra
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed the night we attended an awards night at the NCC. Carparking easy and very easy walk to NCC. Bed was soooo comfortable, room spotless and well appointed. Our view was out to the front of the hotel, which is just to the street and other buildings but we have stayed in rooms previously which look... More 

Was this review helpful? Yes 2
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Jodie K, We are glad to hear you found your bed to be comfortable and your room was able to prove for a pleasant night away. Thank you for choosing to stay with us and hopefully we see you again! Kind regards, Crowne Plaza Canberra Management. More 

London, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

3 rating easily because; The Good: - Comfortable Bed - Reception Staff tried to be helpful - Central Location The Bad and the Ugly: - Very Expensive breakfast - Terribly small car park + had to pay - No complementary Water in the room (sorry never seen this before) - Dinner Service was a let down, long long wait for... More 

Was this review helpful? Yes 1
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear diahann g, Thank you for choosing to be a member of IHG Dining Rewards. We do apologise for the inconveniences surrounding your discounts and will look into the current processes we have. We would like to thank you for choosing to stay with us and taking the time to review our hotel. Kind regards, Crowne Plaza Canberra Management. More 

Sydney, Australia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very good hotel in central Canberra. Staff are very helpful, the rooms are large and those overlooking Glebe Park at the back of the hotel have really great views. We typically stay here when my partner has business in Canberra. Canberra can become very cold in the winter, but one expects the hotels to be quite warm.... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear NLThompson, Thank you taking the time to review our Hotel. We are please to hear that you enhoyed your stay overall and found our staff to be friendly and accommodating. We did apologise for the cold, and can assure you that we do try our very best to keep our public areas heated and will definitely take your comments... More 

Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic room and comfortable bed. Reception was fast and efficient on both checkin and checkout. Location was handy to Civic and tourist attractions around Canberra. Room facilities were easy to use. Has to be one of the best in Canberra.

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Melbourne, Australia
Level Contributor
218 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What a disappointment!........worse than that....what a disgrace for the IHG group. I have stayed in canberra many many times and this is the first time I decided to give this hotel a go......what a silly decision. I'm a Platinum Ambassador with the IHG group and I can tell you in Canberra it means NOTHING! No recognition when you arrive NOTHING.... More 

Was this review helpful? Yes 2
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Grant T, I would like to apologise for the disappoint you felt over your recent stay. As an IHG Rewards Member and a Platinum Ambassador Member, we do appreciate your loyalty and thank you for staying at our property whilst in Canberra. Management would like to discuss this matter further with you and if you were able to contact... More 

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