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Crowne Plaza Hotel Canberra

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1 Binara Street, Canberra 2601, Australia
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1 room 1 guest
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Crowne Plaza Hotel Canberra
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909 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Level Contributor
151 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here a few times for work; and its always been a good experience. Check-in and check-out are quick, friendly and efficient. The rooms have always been clean and well laid out. The quality of the TV and programs is quite excellent. Location-wise, it is iin the CBD, next top the Casino, and next to a park. The only drawback... More 

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Sydney
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location near the City Walk and shops. It was easy to find coming from Sydney, without a navigator, just a mud map. Being next to the Casino it is well sign posted. Lots of (paid) parking underneath. Room was warm and super quiet, although Canberra isn't a noisy place after dark! Air conditioning warmed the room up in no... More 

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Sydney, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Just stayed for 6 nights as a Platinum member. Whilst acknowledged as a Platinum member on check-in there was no room upgrade despite rooms being available. Staying 5 nights plus you are entitled to a $10 'wash, dry and fold' service. Well they tried to charge me $38.50 and my colleague $50 for this service. Plus there was no fold... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear FrequentOzTraveller, Thank you for your feedback which helps us to continue to improve the guest experience. We would value the opportunity to discuss your experience personally and would like to contact you in this regard. Our Front Office Manager, Dharmesh Panvelkar will be happy to take care of your next stay and ensure full resolution of the matters you... More 

Moss Vale, Australia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here 3 times now, we are very happy with the rooms and staff, they are always helpful, this time we had breakfast included and it was great, the eggs benedict was very nice. Nice and quiet and great distance to civic, you can walk and Myer and DJs are just around the corner.

Was this review helpful? Yes 1
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear MurrayH, Thank you for taking the time to review our Hotel. We appreciate your continued loyalty and look forward to having you stay with us again. We are glad to hear that you enjoyed your stay and breakfast inclusions each morning. Best regards, Crowne Plaza Canberra Management More 

Neutral Bay, Australia
Level Contributor
140 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently have started to head to Canberra regularly for business and was happy to see that the Crowne plaza existed down here as I value my IHG membership and am of a decent status. Got a fairly good rate and stayed here for 2 nights upon check in the staff were friendly and helpful and I headed up to... More 

Was this review helpful? Yes 1
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear eeliechick, Thank you for taking the time to review our hotel and leaveus with your feedback. We are sorry to hear you didn't have the best night's sleep. If you do stay with us again, please let us know of your preference for a harder mattress so we can make provisions to accommodate. Best regards, Crowne Plaza Canberra Management More 

Bermagui, Australia
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is convenient to everything but don't know if I would stay here again. Most staff were very unhelpful except for the one on our check out who was great. When we booked in I had booked 2 rooms and one was for my 85 yr old mother, I had booked and paid for the 2 rooms. My mother... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear JoanneH, I am sorry to hear that you weren't entirely satisfied with your stay. You comments have been passed on to our Front Office Manager to we can enusre we are providing the best levels of customer service. If you are able to contact the Hotel, I would like to discuss these matter with you further. Best regards, Indigo... More 

Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at the hotel for 2 nights and everything was just perfect. The staff was very friendly at reception and concierge and rooms were nice and clean. The location was fantastic being right in the CBD and close to most tourist attractions in Canberra.The food in the restaurant was fabulous. Had the truffle menu on that night ( guess it... More 

Was this review helpful? Yes 1
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear 370richard6666, Thank you for taking the time to review our Hotel and leave us with your positive feedback. We are really glad to hear you enjoyed your stay and all departments were able to assist in making you feel welcome. We hope to see you again in future. Best regards, Crowne Plaza Canberra Management More 

Frankston, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for five nights with breakfast included. Everything in the room was in good nick, room faced the park and was quiet, helpful staff at checkin and checkout. Staff at breakfast was also friendly and food was good. Didn't have any lunch or dinner here.

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear BradH, Thank you for taking the time to leave us with your feedback. We are glad to hear you had a comfortable stay and we look forward to welcoming you back in future. Best regards, Crowne Plaza Canberra Management More 

Sydney Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

When checking in I requested the closest toilet after a long car journey only to be told they were a floor underneath. However I glanced up and saw a toilet sign to the right of the desk only to be told they were out of order, not a great start! I also found it difficult to get information about the... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Dear Corky2112, Thank you for taking the time to review our Hotel. We do apologise for the inconvenience with the ladies bathroom. Occasionally we have to put them out of order so that we can carry out routine maintenance to ensure the highest quality facilities for our guests. We are glad to hear your room was comfortable and the amenities... More 

Ballarat, Australia
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent four nights here while attending a conference. The bed was very comfortable, the room a good size, a nice desk, good block out blinds, good sized TV and in-room temperature control was fantastic! The bathroom was a little out dated, but practical. The decent sized bench under the mirror was handy for all the travel bags. The room... More 

Was this review helpful? Yes
CrownePlazaCBR, Manager at Crowne Plaza Hotel Canberra, responded to this review

Hi Lauren, Thank you for taking the time to review our Hotel and leave us with your valued feedback. We are glad to hear you enjoyed your stay and that our rooms were able to allow you to work and relaxed comfortably. We are sorry to hear the food varied each night and your comments have been passed on to... More 

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