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Holiday Inn Resort Batam

3.5 of 5 Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
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Holiday Inn Resort Batam
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462 reviews from our community

Traveler rating
    104
    224
    90
    28
    16
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136
103
19
54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • Indonesian first
  • Italian first
  • Japanese first
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There are newer reviews for Holiday Inn Resort Batam
See the most recent reviews
Singapore, Singapore
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 19, 2013

Booked this hotel for my son's post birthday celebration. We were given an upgrade to 2br suite from 1br which surprised us since we're just a small family of 3, aside from the huge room given to us, we also love the view from the balcony since it's facing the pool area. My son enjoyed playing at Panda Kids Club... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for choosing our resort and for taking the time to give us your valuable feedback. Please be assured that this has been discussed already with the team. We have noted your comments regarding the tour guide and will also discuss this with travel agency for proper actions. Once again thank you very much for your stay with... More 

Singapore
Contributor
17 reviews 17 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 15, 2013

My family and I had a great time! Hotel fixtures are a bit old, a bit of mould here and there in the bathroom, but I must say it was a very comfortable stay. Clean rooms. Initial musty smell, but once the aircon got running, the smell was gone. Cable TV (HBO etc). Wi-fi connection in the lobby was fast... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback which we are glad to share with the team. Especially your comments regarding our people and the Kid's facilities I loved to read. Kids Stay and Eat Free is one of the hallmarks from Holiday Inn. And that is why we want to make sure that our youngest guests are feeling here Like... More 

Singapore
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 11, 2013

booked this hotel a month in advance and was able to help us a lot in ferry arrangements - they reply very quick in facebook. so i was expecting to be the same when we arrived at the hotel. upon arrival, reception just asked us to sit down at the lobby which was crowded. they also said we can roam... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you for choosing our Holiday Inn Resort Batam and for taking the time to give us your valuable feedback. Please be assured that this has been already discussed with the team so that proper training will take place to avoid reoccurring of similar experiences. Once again thank you very much for sharing your comments with us. Stay... More 

singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

Went recently for a stay at 2 bedroom suite at Batam. i'd rate their kids club better than the one at Harris Resort, given the level of enthusiasm by my kids. (which is surprising, as the kids club is only 1 huge room, with TV on upper level, but i suppose the young caretaker there managed to keep kids occupied)... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback which we are glad to share with the entire team. A special thank you also to your Kids who are loving our resort. To be Family friendly is one of the hallmarks of Holiday Inn and we are glad that you could experience it whilst staying with us. It will be our pleasure... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 2, 2013

My husband and I live in Singapore and thought we would spend a relaxing long weekend at the Holiday Inn Resort Batam. While it was very nice to get away from our busy life in the city, there were several things that contributed to this average rating. We arrived at the hotel at around 2:15pm (check-in begins at 2). We... More 

Was this review helpful? Yes 2
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for choosing our hotel and for taking the time to give us your valuable feedback. Please be assured that this has been discussed already with the team so that such incidents are not reoccurring. In case Batam becomes again an option for your deserved weekend escape we would be glad to welcome you back. Stay Relaxed! Frank... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 1, 2013

A frequent visitor to Batam, I’ve stayed in a few other hotels / resorts in Nongsa, Nagoya, Sekupang and Water Front areas. But to date, last weekend’s getaway at Holiday Inn Resort Batam is the best experience I’ve had! SERVICE The warmth in service exudes in every touch point, from my email correspondence with reservations prior to arrival, to the... More 

Was this review helpful? Yes 2
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, wow what a wonderful feedback which I am glad to share with the entire team. As you mentioned although we are not located in the city centre a lot of guests are commending the resort feeling while staying with us. We are pleased that you are now "recharged and rejuvenated" and have had an overall relaxed stay. In... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed March 31, 2013

Went to Holiday inn few days back. Was glad to be back in Holiday Inn again, we've been coming to Holiday Inn almost yearly. :) However this time, our room's lock was faulty. After we close the door, we tried to open it and it can be opened. We call the staff to help us repair it, however after repairing,... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for choosing our hotel again and taking the time to give us your valuable feedback. Please be assured that this has been discussed already with the team. We are working on upgrading our guest rooms so that such incidents are not happening again. Besides that also our Food & Beverage menus are under review right now so... More 

Singapore, null, Singapore
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 25, 2013

This is my second time going over for vacation. I want to go there for relax and enjoy my short trip end up became my unhappy vacation at here. i feel very disappointed. Their service getting horrendous. There are a few bad service that i wish they can improve. 1. front desk staffs - when we check in, we request... More 

Was this review helpful? Yes 3
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, if I am not mistaken I already spoke with your friend via telephone. If that was not the case please send me via email to frank.schoenherr@ihg.com your telephone number and the best time I can give you a call. Thanks You! Regards, Frank Schoenherr General Manager More 

1 review
4 of 5 stars Reviewed March 25, 2013 via mobile

We actually wanted a special promotion Package but we we sent in our reservations late. Would like to thank Holiday inn for allowing us to still book the hotel under the promotion package by NTUC. Prompt and efficient service. The hotel is very well kept. Great pool! Would be good to have more than one timing for shuttle bus to... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. During weekends we are operating 3 times a day complimentary shuttles to Nagoya Shopping Mall. It will be our... More 

Singapore, Singapore
Top Contributor
65 reviews 65 reviews
41 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed March 24, 2013

Need a quick weekend get away and we opted to return to Holiday Inn Resort Batam based on our prior experiences with the hotel. The hotel provided complimentary transport from the ferry terminal to the hotel, which is a nice touch. As we were early (about a couple of hours before their official check out time), we were made to... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, we are feeling sorry that you have not enjoyed your stay with us. It would be my pleasure to talk about your experience in a telephone conversation. In case you are interested in that please send me the number I can call you via email to frank.schoenherr@ihg.com. Thank you & Regards, Frank Schoenherr General Manager More 

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Additional Information about Holiday Inn Resort Batam

Address: Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Sekupang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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