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Holiday Inn Resort Batam

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Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
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Holiday Inn Resort Batam
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Holiday Inn Resort Batam
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520 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • All months
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    (128)
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    (152)
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    (117)
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There are newer reviews for Holiday Inn Resort Batam
See the most recent reviews
Singapore, Singapore
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 30, 2013

This is a great property to just rest and chill. Staff is very friendly and ready to please. It is easy to get there from Singapore. Either arrive at Sekupang or better still Waterfront from HabourFront. The hotel provides complimentary transfer from the ferry terminal. Thanks for Platinum recognition as we had a room upgrade. My children enjoyed the pool.... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback which we are glad to share with the team and in particular with the recreation and room service team. As one of our most valuable IHG Rewards Club members obviously it is great to hear that your felt recognized during your stay. It will be our pleasure to welcome you again in our... More 

Salt Lake City, Utah
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed November 26, 2013

We loved the greeting of reception. The swimming pool and grounds were absolutely stunning. Thanks for arranging transportation for sightseeing excursions. We were impressed with the nicely air conditioned lime service. Thanks for the upgraded suite with balcony. Thanks for Platinum Recognition and amenities. The restaurant food was delicious with various choices. If you want luxury in paradise then look... More 

Was this review helpful? Yes 2
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you so much for this great review here on Tripadvisor. I am very happy to share this with the entire team. Please be informed that Platinum members are now receiving even more recognition in all our IHG hotels as internet access is now given for free. Perhaps another reason for you to come back very soon to... More 

singapore
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed November 24, 2013

i stayed in holiday inn batam recently and it was a pleasant weekend trip. the one bedroom suite i had is quite spacious, with a balcony that opens to the pool side and has a small pond with several fishes. i thoroughly enjoyed feeding them some bread before i wandered around and head straight to the pool. just be warned... More 

Was this review helpful? Yes 1
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you very much for posting your review here on Tripadvisor. The entire team (including our fishes in the pond) will be happy to welcome you back one day for another pleasant weekend trip. Please be informed that we also have taken note of your comments regarding our food and beverage prices. We are currently working on our... More 

Singapore, Singapore
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed November 16, 2013

The hotel can provide free transfer so it's very convenient. Upon entering the hotel, we are greeted by a mascot with free drinks, and there was some free samples of food from the restaurant. The checkin process was average, we had one room that wasn't ready even though we checkin on time. Staffs are fortunately friendly so you can get... More 

Was this review helpful? Yes 1
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you very much for taking the time to post your review. We are happy that you could enjoy a "Good luxury stay". Please be informed that as of January 2014 all IHG Rewards Club members will have complimentary WIFI in the guest rooms. Already now WIFI is complimentary in all public areas for all our guests. The... More 

Singapore, Singapore
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 11, 2013

spent one night at this hotel, given a quiet corner room at blk 3 with a balcony facing the main pool. Here's a personal pros and cons list Pros: - Staff are well trained, friendly and able to assist on many enquries. - Room was generously spacious. Beds were comfortable and there were hot/cold showers. - amenites were well maintained... More 

Was this review helpful? Yes 2
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you very much for your thorough feedback and the time you have taken. Your comments have been shared already with the entire team. Especially we are pleased that you have enjoyed all our services and the different dining options. Please be informed that we are currently working on a better directional sign system as also suggested by... More 

New Delhi, India
Level Contributor
120 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed November 6, 2013

On our visit tonSingapore we had one day in hand so chose to travel to Batam, I chose this property after lots of research and must say I am not disappointed. The resort has large size suite and we choice two bedroom suite. It had two bed room and a living room with two bathroom and two LCD TV. The... More 

Was this review helpful? Yes 2
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you very much for taking the time to post your comments on Tripadvisor com. Your feedback has been shared already with the entire team. Especially we are pleased that you have enjoyed your stay although only limited time. Please be assured that we will also take a look into your comments regarding discounts. However during weekdays and... More 

Singapore, null, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 5, 2013

We stayed in this hotel thru a promotion that we got in groupon.sg. I dont expect much for the package that we got is cheap and very affordable but as soon as we got to the hotel I was so impressed how cheap their hotel is but the service was over the top high quality. We were given a 2... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you so much for this wonderful review and declaring us as "Simply the best". This encourages us even more to improve all our services so that during your next visit we continue to be your best choice in Batam. We are also very pleased that you are recommending us to all your friends. Terima Kasih for being... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 29, 2013

The service staffs were helpful and patience with our requests. The swimming pool was awesomw. Surroundings great for family getaway with a free bus down to Nagoya Hill Mall. Wide spread of buffet breakfast. They had a great family room equip with billiard table and WII games. My family simply loves the big spacious room. Would love to return another... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you very much for taking the time to post your review. Your feedback has been shared already with the entire team especially due to your staff commendations. We are also very much pleased to read that our pool area was providing you with an "awesome" experience. The entire team is looking forward welcoming you back very soon.... More 

Singapore, Singapore
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 25, 2013

A great place for a family outing for children with small toddlers ranging from 2-5years old. My kids throughly enjoyed the pools. I checked in on a weekday and checkout on Saturday so I received my rooms very fast. The room standard was good as everything was clean and tidy. I was impressed with the greenery and relax mood of... More 

Was this review helpful? Yes 1
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you very much for your wonderful comment posted here on Tripadvisor. As Holiday Inn is very much looking after the children we are especially happy to read that your kids have enjoyed all our facilities and in particular the pool. Just for your information the hotel is also offering Family Suites where the second bedroom is arranged... More 

Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 21, 2013

It's my second time stays for birthday. The first experience was really good, nothing for me to complaint about. But I guess, I expect the second time will be same, in the end I was so disappointed. < FIRST INCIDENT - LAND TRANSFER WAS LATE. > Booked for land transport in advance at 11:00am. Bus only came at 11:30am! We... More 

Was this review helpful? Yes 3
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, I am very sorry that the hotel was not able to fulfil your expectations for your second stay and hence your could not enjoy your birthday with us. Please be assured that we will discuss your comments thoroughly with the entire team so that recurrences can be avoided. Wireless internet is available throughout the entire hotel but it... More 

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