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Holiday Inn Resort Batam

3.5 of 5 Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
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Holiday Inn Resort Batam
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Holiday Inn Resort Batam
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446 reviews from our community

Traveler rating
    102
    215
    88
    28
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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There are newer reviews for Holiday Inn Resort Batam
See the most recent reviews
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 1, 2013

A frequent visitor to Batam, I’ve stayed in a few other hotels / resorts in Nongsa, Nagoya, Sekupang and Water Front areas. But to date, last weekend’s getaway at Holiday Inn Resort Batam is the best experience I’ve had! SERVICE The warmth in service exudes in every touch point, from my email correspondence with reservations prior to arrival, to the... More 

Was this review helpful? Yes 2
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, wow what a wonderful feedback which I am glad to share with the entire team. As you mentioned although we are not located in the city centre a lot of guests are commending the resort feeling while staying with us. We are pleased that you are now "recharged and rejuvenated" and have had an overall relaxed stay. In... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed March 31, 2013

Went to Holiday inn few days back. Was glad to be back in Holiday Inn again, we've been coming to Holiday Inn almost yearly. :) However this time, our room's lock was faulty. After we close the door, we tried to open it and it can be opened. We call the staff to help us repair it, however after repairing,... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for choosing our hotel again and taking the time to give us your valuable feedback. Please be assured that this has been discussed already with the team. We are working on upgrading our guest rooms so that such incidents are not happening again. Besides that also our Food & Beverage menus are under review right now so... More 

Singapore, null, Singapore
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 25, 2013

This is my second time going over for vacation. I want to go there for relax and enjoy my short trip end up became my unhappy vacation at here. i feel very disappointed. Their service getting horrendous. There are a few bad service that i wish they can improve. 1. front desk staffs - when we check in, we request... More 

Was this review helpful? Yes 3
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, if I am not mistaken I already spoke with your friend via telephone. If that was not the case please send me via email to frank.schoenherr@ihg.com your telephone number and the best time I can give you a call. Thanks You! Regards, Frank Schoenherr General Manager More 

1 review
4 of 5 stars Reviewed March 25, 2013

We actually wanted a special promotion Package but we we sent in our reservations late. Would like to thank Holiday inn for allowing us to still book the hotel under the promotion package by NTUC. Prompt and efficient service. The hotel is very well kept. Great pool! Would be good to have more than one timing for shuttle bus to... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. During weekends we are operating 3 times a day complimentary shuttles to Nagoya Shopping Mall. It will be our... More 

Singapore, Singapore
Top Contributor
53 reviews 53 reviews
38 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed March 24, 2013

Need a quick weekend get away and we opted to return to Holiday Inn Resort Batam based on our prior experiences with the hotel. The hotel provided complimentary transport from the ferry terminal to the hotel, which is a nice touch. As we were early (about a couple of hours before their official check out time), we were made to... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, we are feeling sorry that you have not enjoyed your stay with us. It would be my pleasure to talk about your experience in a telephone conversation. In case you are interested in that please send me the number I can call you via email to frank.schoenherr@ihg.com. Thank you & Regards, Frank Schoenherr General Manager More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 21, 2013

Recently stayed at holiday inn batam with my gal friends. We booked a 2-bedroom suite for 4 of us. It's comfy and clean. Breakfast food selection was ok. We were directed to 2nd floor because breakfast area was full. Overall experience was good.

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for choosing our resort during your visit in Batam and the valuable feedback which we are glad to share with our team. In case you travel again to Batam in the future we would be glad to welcome you back. Stay Relaxed! Frank Schoenherr General Manager More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 21, 2013

Batam has 5 ferry terminals and we landed at Waterfront Ferry Terminal, which is just 5 mins car ride away from Holiday Inn Resort, Batam. There's a free shuttle service between the ferry terminal and the resort. The resort was not overly-crowded during our stay, probably because it was off-peak season. The facilities were a little dated, but still well-maintained.... More 

Was this review helpful? Yes 1
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for choosing our resort during your visit in Batam and the wonderful feedback which we are glad to share with our team. We hope the next time you come you will find time again to take advantage of all services our Tea Tree Spa is offering. Here we are working on several new promotions to come out... More 

Middle of Nowhere
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2013

Just came back with my friend for a 3 days 2 nights getaway from Holiday Inn. We booked a suite room and shutter was provided to and fro from ferry terminal. Check-in was fast and efficient and we asked for a twin bed room if that's possible. The receptionist informed us that there is a king size bed, 2 twin... More 

Was this review helpful? Yes 1
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback which we are glad to share with the team. Please be assured that we will talk to our taxi provider to improve their services as this also reflects on ours. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam. Stay Relaxed! Frank Schoenherr General Manager More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 11, 2013

The kids loved the rooms as we stayed in a 2bedroom suite. They also loved the pool very much. Very clean. Nice breakfast but not excellent. Problem is the location. can't understand if it is hillside or waterfront but it's in the middle of nowhere. So there's nowhere else you can go nearby. Overall good hotel and great stay!

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. We are pleased that you also experienced the kid's facilities in our hotel. Thank you as well for sharing... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed March 10, 2013

Have always been travelling to Holiday Inn every year with my family. We've been looking at the management changing yearly which is a little sad since the past management was really friendly and we were all acquainted with them :) Glad to say that I'll be coming here again this month :) Just a little feedback, please improve on the... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thanks for this wonderful feedback and your loyalty which we are glad to share with the team. We are in the process to upgrade our entire WIFI system to make it more convenient for our hotel guests and to cover more areas. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam and... More 

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Additional Information about Holiday Inn Resort Batam

Address: Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Sekupang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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