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Holiday Inn Resort Batam

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Waterfront City, Sekupang, Riau Islands Province 29422, Indonesia
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Holiday Inn Resort Batam
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Holiday Inn Resort Batam
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481 reviews from our community

Traveler rating
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    93
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    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
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There are newer reviews for Holiday Inn Resort Batam
See the most recent reviews
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 28, 2015

The hotel is quite worn out from the outside and quite far from the city, The room is spacious and clean, varieties of the breakfast is good. 1 of my colleagues went there 5 years ago, everything remain the same. We come due to retreat of our company.

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IHGCare, Guest Relations Manager at Holiday Inn Resort Batam, responded to this review

Dear Hengah, Thank you for taking time out of your busy day to leave us a candid review. We appreciate your nice comment regarding room cleanliness and breakfast. However, I would like to offer a sincere apology regarding the outside condition of the hotel. We will look into this concern. While we understand that your stay was not 100% satisfactory,... More 

2 reviews
4 of 5 stars Reviewed March 25, 2015

we stayed at the resort from 21st march 22nd marchit was a pleasant Stay....the room where spacious is a nice...the thai restaurant was good enjoyed a lot at the Pool. thing i would want to find out is there where flies inside the cafe which is pretty annoying i think the management should do something about it . Since you... More 

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Senior Contributor
33 reviews 33 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 22, 2015

We stayed here for one night. Staff are polite and friendly. The room was big, had a separate living room and bedroom. U can get almost all the international channels incl Spore channels. Bed was comfortable and cosy. Had a good sleep. Have a variety of restaurants - Chinese, Japanese, Thai and International buffet. Swimming pool is good and usually... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 21, 2015

Upon check in, the staff only ask for deposit. Did not even offer to book return ferry. Need to wait till 3pm for check in. Did not even offer where to go to wait. There are a lot of ppl waiting at the lobby, traveling with young excited kids - they need to do something than waiting. All the services,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Resort Batam, responded to this review

Dear Lina H, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2015 via mobile

Free upgrade of rooms to suite and good breakfast spread. Great service. WHY? They go beyond the miles to make us feel comfortable and feel safe. Husband got asthma attack and we do not bring the inhaler with us. Thanks to the duty manager and one of their staff, who helped us purchased the ventolin inhaler from pharmacist! I really... More 

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Singapore, Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 16, 2015

This is a lovely and cosy hotel. The points I gathered about this hotel are: 1. Situated just 15mins drive from Sekupang Terminal. You can arrange for hotel transfer prior to arrival and they are very punctual. 2. We got the ground floor 1 bedroom suite which is lovely. Although the hotel is kind of old, everything is still in... More 

Was this review helpful? Yes 2
Brisbane
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 15, 2015

We stayed here recently with our child and despite given an upgrade which we appreciate, was given only after after a very long wait with slow checkin. The rooms are tired and really need a refurbishment but clean. There is no room compendium in the room so no assistance on the hotel's amenities and facilities for the hotel. When we... More 

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IHGCare, Guest Relations Manager at Holiday Inn Resort Batam, responded to this review

Dear Selina_7, Thank you for taking the time to review our property. I am pleased to note that you liked the adult pool facility and massage service at the spa. However, I am very disappointed about your overall experience at the hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide... More 

Top Contributor
64 reviews 64 reviews
16 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

For the price, this hotel was fantastic. The deco was a little dated, but very clean. WiFi was strong and fast. Free transport from the ferry terminal and good buffet breakfast. Nice swimming area. You could spend the weekend here without even heading out to batam central.

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Singapore, Singapore
1 review
4 of 5 stars Reviewed February 24, 2015

Holiday inn batam has go all out to bring convenience to their guest! shuttle from sekupang terminal and to City centre helped us to save plenty! It was a peak period when we visited the hotel. However the staff were very friendly despite having to handle a very large crowd from concierge to front office. Check in took some time... More 

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ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, thank you very much for taking the time to post your review. We are happy to read that you have experienced great service. Despite the busy Chinese New Year period many guests commended on the friendliness of my team, where I am very proud of. We are looking forward welcoming you back in the near future and please... More 

Toronto, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 23, 2015

I chose this hotel knowing that it was far from any place else, I thought that because it was a holiday inn as opposed to a local hotel, it would be worth it, it was not. 1. Check in was unbearably slow, I could observe that they could not locate reservations properly and took forever to check someone in, there... More 

Was this review helpful? Yes
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review

Dear guest, I feel very sorry that we have not met your expectations during your recent stay with us. As sent to you via email I would very much appreciate if you could send me your telephone number so that I personally can give you a call. Thank you very much. Frank Schoenherr General Manager More 

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