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All 3 Ellerslie hotels

Ibis Auckland Ellerslie

4.0 of 5 Hotel   |   72-112 Greenlane East | Ellerslie, Ellerslie 1543, New Zealand
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Ranked #1 of 3 Hotels in Ellerslie
A recent review
3 of 5 stars reviewed 1 week ago
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475 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff are excellent, friendly, and helpful. Warm smiles and attentive. Top marks. The hotel was clean and tidy (though starting to look a little run down) BUT for any budget hotel to charge $32 per person per day for breakfast and to charge for internet in your room is very greedy. It's not close to shops and they have... More

Was this review helpful? Yes
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Thank you for sharing your comments and it's great to hear (or read?) that you enjoyed your stay and found our service to be of a high standard. We do value our staff and consider customer service as a priority. We appreciate your opinion on both the internet and breakfast prices. We have recently reduced our internet prices and they... More

Christchurch, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

I found everything about the hotel to be a good experience apart from probably the most important - the mattress. Maybe if the protector was thicker it may have helped but I could feel the springs and any move I made the springs moved from under me.

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Thank you so much for your review. Due to customer feedback, we are currently looking into how to best improve our bed comfort to our guests so your comment could not come at a more appropriate time. I am sure your next visit will be even more pleasant! All the best and hope to see you soon... More

New Plymouth, New Zealand
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

2 night stay. Check in and out were both positive experiences. Friendly staff who look you in the eye, and efficient. Room was surprisingly large for an Ibis, which was a pleasant surprise. Very clean with comfy king bed, which we weren't expecting. We were in town for TED so decided to take the train seeing as the hotel was... More

Was this review helpful? Yes
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hello there and thank you very much for sharing your opinion. It's great to know that you enjoyed your time with us and we look forward to seeing again soon. All the best. More

Nelson, New Zealand
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 4 weeks ago

From the moment I entered the hotel to the moment I left I was greeted with a smile and a very professional but warm and welcoming attitude. The food was awesome for me - nothing to fancy but tasty and nourishing - the veges were probably the best I have ever had "warm but crispy" The room was tiny but... More

Was this review helpful? Yes
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hello Brian and thank you so much for posting your comments. We are happy to hear that you enjoyed your stay and that our veggies were cooked to your taste! Have a great week ahead and we look forward to seeing you again soon. More

Matamata
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed one night and didn't spend a lot of time at the Hotel so not a great deal to assess the property on. Check in took longer than expected as the attendant couldn't tell if our room was a king room as requested or a twin. Phone system didn't work. Tried calling reception twice and phone wasn't answered and... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hello Kelly and thank you for sharing your comments. I am very sorry for the telephones issues that we recently had in our system which compromised your experience with us. We had to bring a service provider into the hotel in order to fix the problem as this was out of our control. We appreciate your feedback and hope you... More

Auckland Region, New Zealand
1 review
2 of 5 stars Reviewed August 9, 2014

Arrived at the hotel after my wife arranged to book in earlier that evening as she had a seminar. Plonked at desk could not find her booking under her name or that I was staying there as was arranged. Bad attitude by desk staff, inadequate booking procedures. They let the team down.

Was this review helpful? Yes
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hello there and we thank you for your constructive feedback. I consulted with the team as to better understand what happened with your booking and I was told that they could not find the reservation neither under your full name nor searching by your last name which the booking should have been made initially. We truly apologise for keeping you... More

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Additional Information about Ibis Auckland Ellerslie

Address: 72-112 Greenlane East | Ellerslie, Ellerslie 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Ellerslie
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ibis Auckland Ellerslie 4*
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Also Known As:
Ibis Auckland Ellerslie Hotel Ellerslie
Ibis Hotel Auckland
Ibis Hotel Ellerslie

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