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Ibis Auckland Ellerslie

4.0 of 5
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72-112 Greenlane East | Ellerslie, Ellerslie 1543, New Zealand
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Ibis Auckland Ellerslie
Best prices for: 1 room 1 guest
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Ranked #2 of 3 Hotels in Ellerslie
A recent review
5 of 5 stars reviewed 1 week ago
marklayland Whakatane, New Zealand
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522 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hastings, Hawke's Bay, New Zealand
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

booked 2 rooms and mentioned bringing family with us 4 months in advance we were put in adjacent rooms as they had no interconnecting rooms our room was supposed to be for a disabled person but you could not get a wheelchair in if you tried. 80sq metres for 2 people, there was nowhere to put luggage except for the... More 

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Auckland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Just want to say our rating (x12 people) would of been better if not for the rude front of house MALE person who in the middle of checking us in and out walked off, no excuse me, and dealt to another person, whilst still serving us?????? Staff in restaurant were lovely, room was good. But quite rude service and not... More 

Was this review helpful? Yes 1
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hello madam, First of all I am sorry that the team made you feel uncomfortable and did not provide you and your friends with the level of service that you should have received. I believe this has most likely been a misunderstanding and we will follow our internal procedures to rectify this matter with the staff member involved. So thank... More 

New Zealand
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed two nights in a twin room, rooms were very small but nice and clean and ideal for a bed & shower each night whilst visiting relatives in hospital. Only problem was - one bed was nice & comfortable, the other was lumpy and awful. House bar was nice, as were the staff.

Was this review helpful? Yes 3
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hi Angie, Thanks for your review and great to hear that you enjoyed the convenience of our Ibis rooms. We will certainly take a look at the mattress to ensure it's appropriate and giving the best quality of sleep to our guests. Thank you again and hope your relatives are all good! All the best, Renato More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

A quick visit to Auckland for a funeral. Warm welcome on arrival from friendly staff. Room a bit small but adequate with very nice furnishings. A free breakfast was unbelievably out of the top drawer. Will definitely be back. Thanks. Recommended

Was this review helpful? Yes 1
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hi Graham, Glad to hear you had a great time with us and enjoyed our friendly services. I am sorry to hear about your loss and we all look forward to seeing you again... hoping next time for a different reason. Kind regards, Renato More 

Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The location of the hotel is great as its easy to travel to and from the city on the motorway with shops to buy food and groceries just 10min down the road. The staff were all very helpful and the rooms always kept clean and tidy. No complaints that I can see for the price.

Was this review helpful? Yes 1
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Hello "Chubby_Travels", Great to know you had a wonderful stay with us and thank you so much for sharing your opinion. We surely look forward to seeing you again soon... All the best, Renato More 

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 19, 2015

Standard sort of hotel but very friendly and helpful staff. No mini bar in room which sucks so byo pringles. Limited room service menu but at least there is 24hr service and the food that is available is basic but good. Nice comfortable bar and very nice courtyard area on a warm day. Suited more as a place to crash... More 

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Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Thank you for your review Ausevent and it's great to hear that you enjoyed our hospitality. We hope to see you again soon! All the best, Renato. More 

Christchurch, New Zealand
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 17, 2015

Standard Ibis offering. Predictably clean and well designed budget rooms. But here you have access to the more upmarket Novotel restaurant with its buffet spreads (at a price of course) which is shared with the Ibis. Quiet despite being beside a busy road.

Was this review helpful? Yes
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review

Thank you Argy14 for sharing your review. Our Ibis guests certainly enjoy the fact that they get to use Novotel facilities such as the restaurant, bar as well as the gym. We hope to see you again soon! More 

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