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Chan-Kah Resort Village

3.5 of 5 Km. 3 Carretera a las Ruinas, Palenque 29960, Mexico
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Certificate of Excellence 2014
Chan-Kah Resort Village
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299 reviews from our community

Traveler rating
    104
    124
    47
    15
    9
See reviews for
78
132
7
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

We assume this was built about 30 years ago but the years have not been kind and it has an aura of a communist run holiday camp. To be fair the staff although some set in their ways were very friendly - particularly the cheerful restaurant guys. The place is huge and obviously too much to maintain. It is set... More 

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Chapel Hill, North Carolina
Top Contributor
52 reviews 52 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'd been scheming on our trip to Palenque for a while and read a lot of the hotel reviews as I was considering where to stay. I decided to stay at Chan-Kah figuring the location would be ideal and the room would be OK. As it worked out, the location was ideal and the room OK. The resort is located... More 

Was this review helpful? Yes
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios estimado huésped, los esperamos nuevamente y tomaremos en cuenta sus comentarios. saludos.. Adriana Martínez. E-commerce. More 

West Kelowna, Canada
Top Contributor
56 reviews 56 reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The Grounds We came to enjoy the jungle setting. The grounds are nice to walk around. The pool is attractive, but cold water, so we did not go in. We had a nice evening sitting on our patio, sipping wine and listening to the sounds. Our junior suite, had a patio facing a stream, but many buildings do not have... More 

Was this review helpful? Yes 1
Chan-kahRV, E-COMMERCE at Chan-Kah Resort Village, responded to this review
Google Translation

estimado huésped gracias por sus comentarios, nos serán de mucha ayuda para mejorar el servicio, esperemos nos den otra oportunidad... More 

San Diego, California
Top Contributor
53 reviews 53 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 3 days here because it was so relaxing and in such a great area. We did have a car so it was easy to get to. The rooms were very comfortable and cozy with little rockers on patio for sitting, looking at the jungle and reading. Our only complaint was there was not wi-fi in rooms.

Was this review helpful? Yes
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios estimada huésped, tomaremos en cuenta sus comentarios, para brindar mejor servicio. Saludos Cordiales. Adriana Martínez. E-commerce. More 

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at Chan Kah in January at the end of a 5 days trip around Chiapas traveling with kids and grand parents. We arrived around 7.30pm and the staff at the check-in desk were less than welcoming. It felt like they were doing us a favour checking us in! The rooms were a good size but there was a... More 

Was this review helpful? Yes
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Estimado huésped, le agradecemos el haberse tomado la molestia de escribir sus comentarios, ya que son muy útiles para nosotros,... More 

Bridgehampton, New York
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The room was done in colorful fabrics exactly like the pictures, and all was clean. The hotel is in a fun setting with marsupial-like animals running around, howler monkeys nearby, and well-kept grounds. Our small group found the food to be very good, both breakfast and dinner. Things are quiet at night, guaranteeing a good sleep. Several caveats: WiFi is... More 

Was this review helpful? Yes
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios, es muy grato saber que su estancia fue buena, esperamos nos visite nuevamente.. saludos. AdrianaMartínez. E-commerce. More 

Madrid, Spain
Contributor
16 reviews 16 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 20, 2015

The hotel was nice, big rooms, nice pool, buffet ok. In the middle of the nature and the monkeys. Very close to Palenque and the archeological sites. The personnel not very service oriented. But in general, and comparing what is there available, a good play to stay.

Was this review helpful? Yes
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios, estimado huésped, ya que nos ayudaran a mejorar la calidad del servicio. saludos cordiales. Lic. Adriana... More 

Tucson, Arizona
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
194 helpful votes 194 helpful votes
1 of 5 stars Reviewed January 19, 2015

We stayed at his resort a year ago (see my review of February 10, 2014) and didn't hesitate to return. This time, the beautiful setting could not offset the negative experience we had with the hotel management. We had inadvertantly booked the same date through two online booking agencies and forgot the first one we had made months earlier. Yes,... More 

Was this review helpful? Yes 1
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review

Dear customer, we regret what happened, thank you very much for your comments, as they were taken into account to not happen anything like that again, I sincerely apologize as it is very important to us tranquility of our customers, we hope at some future one new opportunity to visit this your hotel. Adriana Martínez. E-commerce. More 

Milton Keynes
Contributor
11 reviews 11 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 8, 2015

Rooms are large and the setting in the jungle is lovely. The decor in the bedrooms is extremely tired and couldn't get rid of the dampness. Breakfast and evening meal good. Staff not particularly attentive . Get the feeling most people only stay couple of nights so don't need to make an effort .

Was this review helpful? Yes 1
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Estimado Huésped, gracias por su comentario, ya que nos ayudara mucho para brindar mejor servicio. saludos cordiales. Adriana Martínez. More 

Cagliari
Top Contributor
234 reviews 234 reviews
90 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed December 27, 2014

I am not 100% convinced about this hotel. On the plus side: 1. Location really close to the archeological site of Palenque 2. HUGE rooms 3. buffet breakfast 4. large pool 5. amazing nature around which includes hauling monkeys On the minus side: 1. personnel seemed to be not bothered at times, if only a bit rude. 2. location -... More 

Was this review helpful? Yes 1
Chan-kahRV, e-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Hola Taffani Gracias por sus comentarios, los tomaremos muy en cuenta para mejorar cada día y poder brindarles excelente servicio.... More 

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Additional Information about Chan-Kah Resort Village

Address: Km. 3 Carretera a las Ruinas, Palenque 29960, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chan-Kah Resort Village 3.5*
Number of rooms: 79
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Also Known As:
Chan-Kah Resort Village Hotel Palenque
Chan Kah Hotel Palenque
Chan Kah Hotel Village

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