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Chan-Kah Resort Village

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Km. 3 Carretera a las Ruinas, Palenque 29960, Mexico
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1 room 1 guest
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Chan-Kah Resort Village
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356 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
  • All months
    (356)
  • Mar-May only
    (107)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (104)
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Bristol, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a beautiful hotel among the rainforest. The rooms were spacious and with a terrace outside each one. Unfortunately there was no wifi in our rooms though we did get wifi by the pool and in the restaurant. The food in the restaurant was ok. They were flexible for us as vegetarians but the actual listed vegetarians dishes were... More 

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Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios estimado huésped, los tomaremos en cuenta para seguir mejorando, lo invitamos para visitarnos nuevamente. saludos.. Adriana... More 

Netanya, Israel
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights at this resort. Pros: Beautiful surroundings, large rooms and comfortable beds. Cons: Far from the city, thus making it difficult to get around without a car. Very simple breakfast - not buffet. Expensive dinner, not worth the price, but no other options. The pool was beautiful, until entering it. Then we found that the temperature of... More 

Was this review helpful? Yes
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios estimado huésped, ya que nos ayudan para seguir mejorando, es importante saber como fue su estancia... More 

West Cork Ireland
Level Contributor
104 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed May 25, 2015

We had a very nice stay. Great pool area. The room was of a good size and well decorated. Very pleasant to sit in the restaurant and see and hear the Howler monkeys. The food was steady without being sensational. A good resting place after exploring the temples

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Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios estimado huésped, esperemos nos siga visitando nuevamente y cumplamos sus expectativas.. Saludos Cordiales. Adriana Martínez. E-commerce. More 

Melbourne, Australia
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 4, 2015

Stayed here during Easter Holidays so of course busy. All the hotels on the road to Palenque call themselves " Eco-tourist". Essentially it means at the beginning of the rainforest . Accommodation was fine. However if you do face the foliage expect to be woken at 3 or 5 am by the screeching Howler monkeys. Which can be tiresome. Pool... More 

Was this review helpful? Yes 1
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Hola estimado huésped, gracias por sus comentarios, los tomaremos en cuenta para mejorar la calidad y servicio, esperamos que nos... More 

Saltillo, Mexico
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 18, 2015 via mobile

I've been on town several times and this is the cleanest and most peaceful place to stay, very closr to the ruins and Panchan. The service always very kind and fast. I love the sound of the jungle and water

Was this review helpful? Yes
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Estimada Maritza gracias por sus comentarios, esperemos que nos visite nuevamente y disfrute de nuestros espacios al aire libre. saludos.... More 

Monclova, Mexico
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

The experience to stay in this hotel was amazing as there are very nice and comfortable cabins with all the amenities and there are separated by the jungle one another, if you get to the terrace you can enjoy different sounds of the fauna, it has a special energy all the place. Service is also great.

Was this review helpful? Yes 1
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Muchas gracias por sus comentarios estimado huésped, es bueno saber que tuvieron una bonita experiencia, así que los invitamos para... More 

Port Macquarie, Australia
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 12, 2015

This resodt is located close to the sige at Palenque. Accommodation is fairly basic but cabins have plenty of space. No wifi available. Unfortunately when we were there the pool was empty as there was maintenance being carried out.

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Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Hola estimado huésped, gracias por sus comentarios, lamentablemente en los días de su estadía, se estaba dando mantenimiento a un... More 

Nottingham, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 5, 2015 via mobile

We stayed for two days and enjoyed being surounded by Howler monkeys, lizards, birds and agoutis. The serve yourself breakfast was good. The other meals were limited for vegetarians. The Wifi was only available in the restaurant. The resort is on the outskirts of town and you need transport to get there.

Was this review helpful? Yes 1
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios estimado huésped, esperemos nos visite nuevamente y pueda mejorar su opinión sobre Chan-Kah Resort Village. Saludos..... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 4, 2015

Not really sure where to begin, but although the hotel has a lovely jungle setting, that is where the positives end. The concept of customer service is completely alien to the reception staff, who treat their guests with complete contempt and derision. They do not listen and subject their guests to endless and tortuous admin. Any request for help or... More 

Was this review helpful? Yes 4
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Estimado huésped, lamentamos mucho la mala experiencia que tuvo en Chan-Kah Resort Village, gracias por sus comentarios, los tomaremos en... More 

London, United Kingdom
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 29, 2015

We had a cabin here for 2 nights. Its a convenient mini bus ride from the Palenque ruins. That was great. You can book tours from the front desk. We did a half day to to waterfalls of Misol Ha and Agua Azul. A pleasant half day excursion. The restaurant food is ok but only ok. This is a bit... More 

Was this review helpful? Yes 1
Chan-kahRV, E-commerce. at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por sus comentarios estimado huésped, ya que son muy importantes para nosotros, nos ayudan a mejorar nuestros servicios, esperemos... More 

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