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All 32 Palenque hotels

Hotel Ciudad Real Palenque

3.5 of 5 Hotel   |   Carretera Pakal-Na km 1.5 | Col. La Mielera, Palenque 29960, Mexico
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Ranked #9 of 32 hotels in Palenque
A recent review
3 of 5 stars reviewed 3 weeks ago
Daniel Z Mexico City, Mexico
  • Reviews (129)
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129 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Well were do I begin: the hotel is fabulous for the price of less than a 100 dollars per night (special offer) and my kids loved the pool. Rooms clean and hotel situated very close to the Palenque Templos. There was only one staff member who helped me and did his job (Emres) and the waiters in the restaurant from... More

Was this review helpful? Yes 1
Montreal, Canada
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Rooms are correct (clean, air conditioning), the swimming pool area is good but the water is not very clean. Staff wasn't friendly at all in the restaurant and at the front desk. No one speaks english and was making effort to speak spanish slowly for us. Food in the restaurant was just ok. The hotel is 20 minutes away from... More

Was this review helpful? Yes 1
Top Contributor
191 reviews 191 reviews
37 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed June 6, 2014

The rooms here have rough whitewashed walls and tiled floors. Lights over the beds are srt onto the wall in an arch shape which directs the light towards the top of each bed. The swimming pool was attractive as were the lawns around it. Unfortunately a number of our party received bites while in this area. In addition to towels... More

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London, United Kingdom
Top Contributor
59 reviews 59 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 20, 2014

This hotel is just a short drive from the Palenque archaeological site. The hotel is set back from the main road and is basically set around the swimming pool with the restaurant and bar area overlooking the pool. The rooms are nicely appointed although nothing particularly special. We only stayed the one night as part of our grand tour of... More

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 26, 2014

I only stayed here for 1 night on my way through to Merida. The pool was great, the food at the restaurant was good and the rooms were big and clean, the beds were quite hard though. For a 1 night stop it was fine.

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13 reviews 13 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 29, 2014

very good hotel.rooms are big well furnished and clean, bathrooms are good and clean breakfast is good and service in restaurant is quick. the hotel is situated in beautiful tropical park with very nice and big sweeming pool.there is a beautifull waterfalls near the hotel, also the ruins of palenque, a must see to my oppinion, are near the hotel... More

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Melbourne, Australia
Top Contributor
72 reviews 72 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed January 3, 2014

This is a pretty big hotel about 20 mins away from the Palanque ruins. 2 mins walk from a massive supermarket that sold everything under the sun! The pool area is great and restaurant for breakfast was the standard buffet style fashion. I wouldn't rave about the food but would say adequate. Not a lot of vegetarian option except fruit... More

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Top Contributor
90 reviews 90 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 27, 2013

Comfortable hotel with a great pool area and bar. The welcome drink of a Margarita was very much appreciated and enjoyed. We found the staff in the restaurant to be helpful and attentive. Food quality was good. The rooms are large and yes the beds are hard but most beds are like this in Mexico. It might be wise to... More

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Top Contributor
122 reviews 122 reviews
43 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

Large hotel within 20 minutes of the ruins, a bit out of town if you wanted to visit, would need a taxi. Hotel restaurant very nice, service a bit hit a miss. Often ignored for long periods of time for breakfast or drinks. On one occasion we had the pool for the afternoon we had to go and find waiters... More

Was this review helpful? Yes 1
Melbourne, Australia
15 reviews 15 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 19, 2012 via mobile

Stayed two nights in early December, ate both nights and breakfast in the restaurant, found service to be fine, some difficulties as we spoke only a little Spanish and not everyone spoke English, but we worked it out. Also thought food was good, not great, but not terrible either. The rooms are almost entirely concrete as mentioned earlier, so the... More

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Additional Information about Hotel Ciudad Real Palenque

Address: Carretera Pakal-Na km 1.5 | Col. La Mielera, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Ciudad Real Palenque 3.5*
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76 photos of this hotel

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Hotel & grounds (10)
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Room/suite (10)
View from room (3)
Dining (1)
Bathroom (1)
Other (14)

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Dining (10)
Family/play areas (5)
Hotel & grounds (3)
Room/suite (4)
Business center/function rooms (6)
View from room (1)
Other (1)
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Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
The Hotel Ciudad Real Palenque is a link in one of the most successful and youngest hotels chains of Chiapas, with an impressive architectural appearance and service which is right up there with the best on offer in any of Mexicos’s resorts and which is making a strong claim to be the perfect refuge with in the Mayan World.Located only 10 minutes from the archeological zone, 3 from the airport and 5 from the downtown, it really is sited in the strategic center of things. It also has a special infrastructure in place specially designed for groups: a special bus ramp, comfortable check-in area and efficient baggage handling services. Set among magnificent gardens, its Mexican-Caribbean architecture houses 66 rooms, 3 junior suites an 3 master suites; all of which are equipped with air conditioning, cable T.V. and telephone. There is also a Palapa-Restaurant where you can enjoy the best Chiapanecan, Mexican and International cuisine and if after visiting the archeological sites and natural wonders in the surrounding areas of Palenque It’s a rest you need; there’s nothing better than our gorgeous swimming pool to really pamper you.Our meeting and banquet room La Ceiba offers the most advanced facilities for your gathering needs. Its architecture was carefully designed to preserve the Mexican – Caribean style of the hotel and to give the most advanced space for meetings and banquets. The room can be divided in thee smaller rooms with mobile walls. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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