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Hotel Palenque

2.0 of 5 AV. 5 de Mayo # 15, Palenque 29960, Mexico
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40 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (9)
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Pitillal, Puerto Vallarta, Jalisco, MX
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2013

Read a few of the other reviews and I couldn't disagree more. We spent 7 days at the hotel and I found the staff to be extremely helpful. The rooms were not fancy, but clean, air-conditioned, good wakeup service so we could catch our 6AM tours, view of the Town Plaza (Our room) cable TV and right on the town... More 

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Stockholm, Sweden
1 review
1 of 5 stars Reviewed July 21, 2013

To begin with, they hadn't registered our reservation when we arrived and we know of more people who've had the same problem here. The staff were unhelpful, specially because they don't seem to have any power of decision but only take orders from people above who never show. Very overpriced (M$900 for an room that is in urgent renovation need),... More 

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Canberra, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 6, 2013

We arrived after 12 hrs of travel, during holy week, Issues: Reception clerk tried to charge $1,000 MXP per night per room, when outside the published rate was $950.00 Beds are hard and A/C are old hence noisy and leaking, expect the nerve wrecking dripping from the unit above, we were so tired we didn't bother Staff gave impression of... More 

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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed March 9, 2013

Do NOT stay here. The rooms are aweful, we booked 12 bed dorm, and prisoners would of been shocked at the state. We werent given a key to our room, were told to use bathrooms a level down in a half clean room. Staff took our bags to look after, demanded a ticket on our return. We hadnt been given... More 

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Amsterdam, The Netherlands
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 19, 2013 via mobile

We booked for 2 nights. But after 1 night we asked for our money back! The rooms are old, The airco makes a lot of noise and The beds were very hard and uncomfortable. You Pay to much for this old place! Please Find Some other hotel even for One night!!!

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Caracas, Venezuela
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 22, 2012

I reserved a room on this hotel's website and received a confirmation e-mail, which stated that they would be in contact with me to confirm the reservation. Never heard from them, so I called the hotel to confirm. They said they had no record of my reservation, even when I gave the confirmation number from the e-mail. They said that... More 

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San Cristobal de las Casas, Mexico
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2012

If you be need somewhere to feel at home between trips to the jungle or the ruins or are waiting for a bus, this is the place. It's a little more than a basic hotel (500 pesos- about £25) BUT it i totally worth it. The staff are extremely helpful and the pool is great. OK, the shower could do... More 

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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed February 8, 2010

Luckily we only stayed here for 1 night. I booked this hotel via bestday.com because the price seemed good $38 USD for 1 night, an apparent discount of around 30%. No breakfast. This equates to roughly $450-475 pesos. Check in was painless, however no one spoke English in the entire hotel. Rooms - large, old, dirty, very very outdated, we... More 

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Timbuktu, Mali
Contributor
15 reviews 15 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 23, 2010

This hotel is too expensive for what you get. The rooms are very noisy, especially the ones located near the square (a lot of birds in the trees), the swimmingpool is really dirty. No hot water At the time we visited, the wireless internet wasn't working and we were told an hour before leaving that breakfast wasn't going to happen... More 

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Additional Information about Hotel Palenque

Address: AV. 5 de Mayo # 15, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Palenque 2*
Number of rooms: 27
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