We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Villa Mercedes Palenque

Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Villa Mercedes Palenque
View Map
Add Photo Write a Review

391 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Copenhagen, Denmark
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

This place sells itself as a 5-star-hotel. When You come through the gates, it looks like a 5-star-hotel. That's the end of it. The service is indifferent, the rooms small, worn and terribly lit (neon-like). The restaurant does a great imitation of a german highway-cafeteria. Terrible atmosphere, cafeteria-food. Yes, it is possible to completely ruin even a pizza. We have... More 

Helpful?
Thank LStaune
Houghton-le-Spring, United Kingdom
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 2 nights at this hotel. My room was spacious and the huge bed was extremely comfortable. There was a safe, ironing board and iron. Toiletries were provided and replenished daily. Bottled water was also provided. Also hairdryer in bathroom. Breakfast was included in my deal and there was a selection of hot and cold dishes served buffet style. Staff... More 

Helpful?
Thank sheila g
Wellington, New Zealand
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Excellent location to the ruins and also Alexus Ecoparque. Great pool, beautiful gardens and very clean and tidy. Rooms average, musty and a bit tired but serviceable. Average staff - many could do with an extended course in customer service both etiquette and friendliness. Felt it really let down the experience. Take snacks and water if needed as nothing else... More 

Helpful?
Thank Andrea K
Shropshire
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights 2 adults two children. We had booked what sounded like appropriate accommodation but were given a standard room to two...they tried ramming in another bed with no success and then they gave up! Eventually sorted after much complaining. Food not good here. Restaurant and communal areas utterly soul less and devoid of atmosphere. What a shame as... More 

Helpful?
Thank AnnabelFromShropshir
Dublin
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 19, 2015

A charming hotel, well maintained and a very good breakfast buffet to start you on your day. Only 5 mins taxi drive from the town where the locals are charming. Rooms are of a good standard with quality hammocks to relax after a long day sightseeing.

Helpful?
1 Thank ChrisfitzDublin
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 19, 2015

Wanted to make this 3.5/5 but rounded it up. Hotel Villa Mercedes is an interesting resort style hotel with blocks of rooms arranged in lovely gardens with a number of pools scattered across the property. It is very quiet and out of town which means it is close to the ruins, but not close to much else. This means you... More 

Helpful?
2 Thank Kayemm
Adelaide
Level Contributor
102 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed December 13, 2015 via mobile

The Villa Mercedes chain has been good; coffee making and an iron and ironing board have been in both places we've stayed. These seem not to be a standard inclusion but I think they're important. The rooms are clean, large and comfortable. The bed was hard but most have been in Mexico. Breakfast was good but the dramatic Carol music... More 

Helpful?
1 Thank Denise B
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 20, 2015 via mobile

This hotel is located in a beautiful place very close to the archeological zone of Palenque. Unfortunately service is terrible, mainly due to bad and lazy management that reflects among other things in a mediocre restaurant, rooms being made at whatever time the maids want or little details like having to beg for the front desk to provide change.

Helpful?
1 Thank santiago o
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 6, 2015 via mobile

Very well placed hotel for the ruins, but quite an average hotel. Reception staff where not very helpful and it felt like they were not really interested in our requests. The hotel rooms are functional rather than luxury, but the pool area was very welcome after a long day in the sun at the ruins. The food at Villa Mercedes... More 

Helpful?
2 Thank Mark W
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 8, 2015 via mobile

Although located by the road to the ruins, one feels like being in the middle of the jungle. Nice bungalows and pools. Buffet breakfast was great, with eggs or omelettes made to order. Even though we were about the only customers at the hotel service seemed slow, and using the internet was frustrating as it worked only during short and... More 

Helpful?
1 Thank Mats G
Questions? Get answers from hotel staff and past guests. Ask a question

255 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (235)
Viewed
Room/suite (36)
Viewed
Pool/beach area (27)
Viewed
Hotel & grounds (72)
Viewed
View from room (6)
Viewed
Family/play areas (3)
Viewed
Dining (7)
Viewed
Bathroom (9)
Viewed
Other (75)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Pool/beach area (11)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Palenque hotels
0.4 mi away
Chan-Kah Resort Village
Chan-Kah Resort Village
#4 of 34 in Palenque
4.0 of 5 stars 411 reviews
2.1 mi away
Hotel Chablis Palenque
Hotel Chablis Palenque
#2 of 34 in Palenque
4.0 of 5 stars 436 reviews
2.0 mi away
Hotel Maya Tulipanes
Hotel Maya Tulipanes
#5 of 34 in Palenque
4.0 of 5 stars 368 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Piedra de Agua Palenque
Piedra de Agua Palenque
#3 of 34 in Palenque
4.0 of 5 stars 120 reviews
2.3 mi away
Hotel Mision Palenque
Hotel Mision Palenque
#9 of 34 in Palenque
3.5 of 5 stars 323 reviews
2.3 mi away
Axkan Arte Hotel Palenque
Axkan Arte Hotel Palenque
#7 of 34 in Palenque
4.0 of 5 stars 71 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay