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Hotel Villa Mercedes Palenque

3.0 of 5 Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Hotel Villa Mercedes Palenque
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Hotel Villa Mercedes Palenque
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Quintana Roo, Yucatán, Mexico
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Clean room in jungle setting, relaxing .... Great service...wish I had more time to explore the area! Great value for the cost. Grandiose entrance to hotel. Will be back! When we left early next morning you could hear howling monkeys!!!

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Sydney, Australia
Top Contributor
123 reviews 123 reviews
84 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A clean, comfortable place to stay that seems out of place without a beach. The guest rooms fall a little short of the grandiose expectations set by the entry and reception area - or even the gardens, and could stand a makeover. The good: everything here answers island resort, from the vaulting pole and palm thatch reception area surrounded by... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015 via mobile

Good and friendly service, nice and quiet rooms, a great wonderful pool! The rainforest around, also the historical sites very near. Many restaurants around. Good value for the price. We enjoyed it and would come back ...

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Top Contributor
106 reviews 106 reviews
93 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed January 19, 2015

I stayed at the Hotel Villa Mercedes in Palenque for two nights as part of a tour of Mexico. The hotel consists of a main reception / eating area and various small buildings scattered in a park. The park is really beautiful and the scenery is very pleasant. The hotel is, however, rather sad. Rooms are big but they have... More 

Was this review helpful? Yes 1
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 28, 2014

I would have stayed 2 nghts if I had known ! It would have been a good place to take a rest for half a day from a very demanding trip around the country. We stayed in this hotel on our way to visit Palenque. Unfortunately, we arrived late in the day, around 8 pm and we had to leave... More 

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Navi Mumbai, India
Top Contributor
122 reviews 122 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 14, 2014

it looks good on the outside but even though we had asked for a triple, we were only given 2 beds. after a lot of hoo haa were given a sort of cot and mattress. meals are ala carte and even though the breakfast is included, it is not a buffet and you can order your eggs and tea or... More 

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Sistranda, Norway
Top Contributor
84 reviews 84 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 2, 2014

Practical nice locale and friendly staff. Breakfast buffet on the weekend, otherwise a la carte. Bad coffe and expresso. Naco music in the lobby competing withe even more naco music by the pool. Poncho the parrot was cool and liked to be fed birdseed. Check out the zoo Saraguato 300m away with manatees.

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18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 6, 2014

Staying at a hotel near a unique place such as Paleque should there be something that responds to the 'sense of place'? I would have thought so, but sadly the Villa Mercedes just doesn't have it. For a starter the thatched roof open sided foyer looked like it was a poor cousin refugee from a Pacific Island, not a Mayan... More 

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Los Angeles, California
Top Contributor
101 reviews 101 reviews
58 hotel reviews
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed September 25, 2014

Someone spent a lot of money building this hotel but we found it a disappointment. What it has going for it is a wonderful location just minutes from the ruins---and if that is your sole criteria for booking a hotel, you have found the perfect hotel. And the grounds are nice. The rooms are large----fine---but oh so average. Nothing special... More 

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Top Contributor
52 reviews 52 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 20, 2014

This hotel on the way to the archeological site of Palenque could have everything to fulfill your wishes, but unfortunately its management lacks the attention to details which could make it an excellent hotel. The location and the reception, under the traditional pagoda style roof, are very nice. It offers a swimming pool and a spa service which is a... More 

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Estimado Huésped Agradezco sus comentarios y serán considerados, le comento que en nuestra alberca por estándar hotelero no es posible... More 

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Additional Information about Hotel Villa Mercedes Palenque

Address: Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
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Also Known As:
Hotel Mercedes Palenque

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Hotel & grounds (64)
Pool/beach area (21)
Family/play areas (2)
Room/suite (31)
View from room (4)
Dining (7)
Bathroom (9)
Other (49)

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Pool/beach area (11)
Room/suite (2)
Dining (1)
Hotel & grounds (2)
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