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Hotel Villa Mercedes Palenque

3.0 of 5 Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
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Certificate of Excellence 2014
Hotel Villa Mercedes Palenque
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Hotel Villa Mercedes Palenque
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271 reviews from our community

Traveler rating
    83
    121
    45
    18
    4
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62
130
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Navi Mumbai, India
Top Contributor
98 reviews 98 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

it looks good on the outside but even though we had asked for a triple, we were only given 2 beds. after a lot of hoo haa were given a sort of cot and mattress. meals are ala carte and even though the breakfast is included, it is not a buffet and you can order your eggs and tea or... More 

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Sistranda, Norway
Top Contributor
78 reviews 78 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Practical nice locale and friendly staff. Breakfast buffet on the weekend, otherwise a la carte. Bad coffe and expresso. Naco music in the lobby competing withe even more naco music by the pool. Poncho the parrot was cool and liked to be fed birdseed. Check out the zoo Saraguato 300m away with manatees.

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Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 6, 2014

Staying at a hotel near a unique place such as Paleque should there be something that responds to the 'sense of place'? I would have thought so, but sadly the Villa Mercedes just doesn't have it. For a starter the thatched roof open sided foyer looked like it was a poor cousin refugee from a Pacific Island, not a Mayan... More 

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Los Angeles, California
Top Contributor
98 reviews 98 reviews
57 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed September 25, 2014

Someone spent a lot of money building this hotel but we found it a disappointment. What it has going for it is a wonderful location just minutes from the ruins---and if that is your sole criteria for booking a hotel, you have found the perfect hotel. And the grounds are nice. The rooms are large----fine---but oh so average. Nothing special... More 

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Brussels
Top Contributor
50 reviews 50 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 20, 2014

This hotel on the way to the archeological site of Palenque could have everything to fulfill your wishes, but unfortunately its management lacks the attention to details which could make it an excellent hotel. The location and the reception, under the traditional pagoda style roof, are very nice. It offers a swimming pool and a spa service which is a... More 

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Estimado Huésped Agradezco sus comentarios y serán considerados, le comento que en nuestra alberca por estándar hotelero no es posible... More 

Gdynia, Poland
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 18, 2014

This is very good place to stay, if you are going to visit Palenque side - just 5mins by car from the gate... Spacious rooms in bungalows (but bathroom not so big), 2 swimming pools and selva around. Swimming pools are open till 21.00, but they are used later as well. To some bungalows there is quite long walk distance,... More 

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Estimado Huésped. Agradecemos sus comentarios y su calificación nuestra misión es superar sus expectativas. Muchas Gracias. More 

Athens, Greece
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 17, 2014

Me and my wife spend one night at this five star hotel during our honeymoon at Mexico. The room was very big with two double beds and very clean. It has a very nice and big pool located in a jungle landscape! The breakfast buffet was not very rich and delicious but quite traditional for those who like to taste... More 

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Estimado Huésped. Gracias por hacernos participes de tan memorable fecha, agradecemos sus comentarios y deseamos un feliz matrimonio. Saludos More 

Boca del Rio, Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 14, 2014

It is a good place to stay when you travel with your family to Palenque, great pool, room, and service. It is well located close to the ruins and Pachan. However, I placed my reservation via Online chat, and there was little acknowledge of my requests and offers at the hotel. I asked them to decorate the bed for my... More 

Was this review helpful? Yes 2
Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Apreciable Huésped Agradecemos sus comentarios y las observaciones que nos ha echo saber referente a nuestra pagina, trabajaremos en mejorar... More 

San Francisco, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 3, 2014

We were able to get a great off season price for our stay which we appreciated. After a hot sweaty day slipping into the pool was like a piece of heaven. The room was very good but a bit sterile without decoration. There is only internet in the lobby where all the mosquito wait in great anticipation. The lobby is... More 

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Apreciable huésped Agradecemos el tiempo que tomo para regalarnos su opinión, pondremos atención en sus comentarios y trabajaremos en las... More 

Mexico City, Mexico
Top Contributor
118 reviews 118 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 11, 2014

after visiting the ruins, arriving at this hotel is very nice and confortable, it has a very nice gardens and pool, the restaurant is nothing special, but the food is ok and the service average. the rooms are good, clean and the bathroom is clean and big enough with a good shower. it is a good place to stay if... More 

Was this review helpful? Yes 2
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Additional Information about Hotel Villa Mercedes Palenque

Address: Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
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Also Known As:
Hotel Mercedes Palenque
Hotel Style:
#3 Romantic Hotel in Palenque
#3 Spa Hotel in Palenque

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