We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 32 Palenque hotels

Hotel Villa Mercedes Palenque

3.0 of 5 Hotel   |   Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Hotel amenities
Save Saved
You added Hotel Villa Mercedes Palenque to your Saves list
Hotel Villa Mercedes Palenque
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #5 of 32 hotels in Palenque
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed June 14, 2014
mexcbeto Boca del Rio, Mexico
  • Overview
  • Reviews (232)
  • Photos (161)
  • Amenities
  • Q&A
  • Room tips (10)
  • Location
  • More
Write a Review

232 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Boca del Rio, Mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 14, 2014

It is a good place to stay when you travel with your family to Palenque, great pool, room, and service. It is well located close to the ruins and Pachan. However, I placed my reservation via Online chat, and there was little acknowledge of my requests and offers at the hotel. I asked them to decorate the bed for my... More

Was this review helpful? Yes 1
Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Apreciable Huésped Agradecemos sus comentarios y las observaciones que nos ha echo saber referente a nuestra pagina, trabajaremos en mejorar... More

San Francisco, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 3, 2014

We were able to get a great off season price for our stay which we appreciated. After a hot sweaty day slipping into the pool was like a piece of heaven. The room was very good but a bit sterile without decoration. There is only internet in the lobby where all the mosquito wait in great anticipation. The lobby is... More

Was this review helpful? Yes
Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Apreciable huésped Agradecemos el tiempo que tomo para regalarnos su opinión, pondremos atención en sus comentarios y trabajaremos en las... More

Mexico City, Mexico
Top Contributor
95 reviews 95 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 11, 2014

after visiting the ruins, arriving at this hotel is very nice and confortable, it has a very nice gardens and pool, the restaurant is nothing special, but the food is ok and the service average. the rooms are good, clean and the bathroom is clean and big enough with a good shower. it is a good place to stay if... More

Was this review helpful? Yes 1
Matelica, Italia
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2014

i have a great stay, everything its surrounded by nature, our rooms were perfect, clean and very comfortable! It was a family trip, and the children have a lot of fun, i loved the spa and all the family have fun also at the pool.

Was this review helpful? Yes
Cambridge, United Kingdom
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 7, 2013

Ideally placed for visiting the Palenque ruins - beautiful gardens and pool. Rooms absolutely fine - comfortable beds and well furnished. Breakfast was disappointing - a good choice of Mexican buffet food but little for the European traveller. We ate from the a la carte menu at dinner and the food was very good - the buffet looked less interesting.... More

Was this review helpful? Yes
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 11, 2013

The Villa Mercedes does what it says on the tin, and nothing more. Do not even think of staying here any longer than you need, honestly. Rooms are super basic. No luxury at all. Pool is great, in particular after visiting the ruins or walking in the jungle, but that is about it. The restaurant makes you feel as if... More

Was this review helpful? Yes 1
Munich, Germany
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 6, 2013

Villa Mercedes is a good choice, just a few minutes away from the Palenque ruins. The hotel is set in a beautiful garden with a very nice and sizeable pool area. The rooms are well equipped, including bathrooms with rain shower. At arrival, the rooms had a bit of a smell, which is probably normal in such a wet area.... More

Was this review helpful? Yes
Liege, Belgium
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 21, 2013

I don't know about the other hotel in the suroundings but this one is for sure a great choice. It is ideally located closed to Palenque site and offer a nice luxury experience. The room are nice, good quality, clean, all services. The buildings are nicely located in a very nice place, great pool, very gorgious vegetation, flowers. 2 nice... More

Was this review helpful? Yes 1
San Cristóbal de Las Casas, Chiapas, Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2013

I stayed 2 nights here with family when we were visiting Bonampak, Yaxchilan and Palenque. The hotel is very visually appealing and gives a sense of relaxation in comfort. The hotel staff are friendly and helpful and the rooms, although standard, are very comfortable. It was also very pleasant to have the choice of 2 pools for swimming, given the... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed June 4, 2013

We spent here 2nights visiting yaxchilan, bonapac and Palenque ruinas and it was a perfect stay: excellent welcome, clean new standard room, good combination between modern and etnic style. The staff is always at your disposal and very efficient. In this period is raining each evening and to avoid get wet one evening we tried the restaurant even the impression... More

Was this review helpful? Yes
Lucia S, General Manager at Hotel Villa Mercedes Palenque, responded to this review

Dear guest We appreciate all your comments Its really a pleasure to know that you have enjoyed your stay with us. We hope you come back soon to Palenque and spend much time in Villa Mercedes. Thanks again More

Owners: What's your side of the story?
If you own or manage Hotel Villa Mercedes Palenque, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Villa Mercedes Palenque? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Villa Mercedes Palenque

Address: Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Travelocity, Tingo, HotelsClick, BookingOdigeoWL and Venere so you can book your Hotel Villa Mercedes Palenque reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Mercedes Palenque

161 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (142)
Hotel & grounds (43)
Pool/beach area (15)
Bathroom (8)
Room/suite (24)
View from room (2)
Dining (4)
Family/play areas (1)
Other (45)

Management photos: Courtesy of the property manager

All management photos (20)
Pool/beach area (11)
Room/suite (2)
Dining (1)
Hotel & grounds (2)
Other (4)


Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Palenque #5 Romantic Hotel in Palenque #5 Family Hotel in Palenque
Hotel Class
Official Description (provided by the hotel)
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer