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All 31 Palenque hotels

Hotel Villa Mercedes Palenque

3.0 of 5 Hotel   |   Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
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Hotel Villa Mercedes Palenque
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Ranked #4 of 31 hotels in Palenque
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed February 11, 2014
pfl0res Mexico City, Mexico
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218 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Mexico City, Mexico
Top Contributor
87 reviews 87 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 11, 2014

after visiting the ruins, arriving at this hotel is very nice and confortable, it has a very nice gardens and pool, the restaurant is nothing special, but the food is ok and the service average. the rooms are good, clean and the bathroom is clean and big enough with a good shower. it is a good place to stay if... More

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Matelica, Italia
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 11, 2014

i have a great stay, everything its surrounded by nature, our rooms were perfect, clean and very comfortable! It was a family trip, and the children have a lot of fun, i loved the spa and all the family have fun also at the pool.

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Cambridge, United Kingdom
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 7, 2013

Ideally placed for visiting the Palenque ruins - beautiful gardens and pool. Rooms absolutely fine - comfortable beds and well furnished. Breakfast was disappointing - a good choice of Mexican buffet food but little for the European traveller. We ate from the a la carte menu at dinner and the food was very good - the buffet looked less interesting.... More

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Senior Contributor
38 reviews 38 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 11, 2013

The Villa Mercedes does what it says on the tin, and nothing more. Do not even think of staying here any longer than you need, honestly. Rooms are super basic. No luxury at all. Pool is great, in particular after visiting the ruins or walking in the jungle, but that is about it. The restaurant makes you feel as if... More

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Munich, Germany
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 6, 2013

Villa Mercedes is a good choice, just a few minutes away from the Palenque ruins. The hotel is set in a beautiful garden with a very nice and sizeable pool area. The rooms are well equipped, including bathrooms with rain shower. At arrival, the rooms had a bit of a smell, which is probably normal in such a wet area.... More

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Liege, Belgium
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 21, 2013

I don't know about the other hotel in the suroundings but this one is for sure a great choice. It is ideally located closed to Palenque site and offer a nice luxury experience. The room are nice, good quality, clean, all services. The buildings are nicely located in a very nice place, great pool, very gorgious vegetation, flowers. 2 nice... More

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San Cristóbal de Las Casas, Chiapas, Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2013

I stayed 2 nights here with family when we were visiting Bonampak, Yaxchilan and Palenque. The hotel is very visually appealing and gives a sense of relaxation in comfort. The hotel staff are friendly and helpful and the rooms, although standard, are very comfortable. It was also very pleasant to have the choice of 2 pools for swimming, given the... More

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1 review
5 of 5 stars Reviewed June 4, 2013

We spent here 2nights visiting yaxchilan, bonapac and Palenque ruinas and it was a perfect stay: excellent welcome, clean new standard room, good combination between modern and etnic style. The staff is always at your disposal and very efficient. In this period is raining each evening and to avoid get wet one evening we tried the restaurant even the impression... More

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Lucia S, General Manager at Hotel Villa Mercedes Palenque, responded to this review

Dear guest We appreciate all your comments Its really a pleasure to know that you have enjoyed your stay with us. We hope you come back soon to Palenque and spend much time in Villa Mercedes. Thanks again More

Top Contributor
86 reviews 86 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 1, 2013

We stayed two nights here, and throughly enjoyed our time. It was the low season, so we got 1/2 off the cost of the room. The staff were GREAT ! Super friendly and inviting, and really helpful. There was a hammock outside of every room, but it was a little tough to use if you are tall. The toads outside... More

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Antwerp, Belgium
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 8, 2013

When we arrived the entrance looked really promising but the rooms and restaurant were a disappointment. The rooms are basic and smelly. The breakfast is ok, but the location looks like a cheap group bus restaurant. It is great to have a swimmingpool in this area. However the beds around the swimmung pool are dated.

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Additional Information about Hotel Villa Mercedes Palenque

Also Known As:
Hotel Mercedes Palenque
Address: Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palenque
#5 Family Hotel in Palenque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Official Description (provided by the hotel):
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 
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