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Hotel Villa Mercedes Palenque

Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
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Hotel Villa Mercedes Palenque
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Hotel Villa Mercedes Palenque
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323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
167 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed May 9, 2015

Set in the jungle, this modern hotel is well set up with rooms scattered around the grounds and a central reception and restaurant area. All well appointed and the staff were helpful. Wifi only in reception and the restaurant is a bit below the standard expected these days. Location is perfect for the ruins - less than 5 minutes drive!

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Santa Fe, New Mexico
Level Contributor
138 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed May 4, 2015

The hotel is located just outside of the Ruins of Palenque. The rooms are nice and clean, well kept with nice firm mattresses. Only one small bottle of drinking water is provided. Wi-Fi is only available in the lobby but it is really slooooooow. The hotel is popular with tour groups which makes it difficult during the breakfast rush. Service... More 

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Chilliwack, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 25, 2015

We only stayed one night as we had traveled to Palenque to visit the ruins. This property is beautiful and well planned out, set in the jungle. The staff in all areas were always ready to assist in any way. The gardens around the property and large pool area was well taken care of. Rooms were starting to look a... More 

Was this review helpful? Yes 1
Surrey
Level Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed March 29, 2015

We stayed here for 3 nights as part of a 3 week tour around Mexico. The property looks very welcoming when you arrive, lovely entrance and gardens which after a stressful journey getting there was wonderful. However the staff on reception were not very well helpful, it did not help that they had very little English(which isn't their fault) and... More 

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Quintana Roo, Yucatán, Mexico
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 27, 2015

Clean room in jungle setting, relaxing .... Great service...wish I had more time to explore the area! Great value for the cost. Grandiose entrance to hotel. Will be back! When we left early next morning you could hear howling monkeys!!!

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Sydney, Australia
Level Contributor
135 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 stars Reviewed February 13, 2015

A clean, comfortable place to stay that seems out of place without a beach. The guest rooms fall a little short of the grandiose expectations set by the entry and reception area - or even the gardens, and could stand a makeover. The good: everything here answers island resort, from the vaulting pole and palm thatch reception area surrounded by... More 

Was this review helpful? Yes 3
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 23, 2015 via mobile

Good and friendly service, nice and quiet rooms, a great wonderful pool! The rainforest around, also the historical sites very near. Many restaurants around. Good value for the price. We enjoyed it and would come back ...

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italy/belgium
Level Contributor
112 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed January 19, 2015

I stayed at the Hotel Villa Mercedes in Palenque for two nights as part of a tour of Mexico. The hotel consists of a main reception / eating area and various small buildings scattered in a park. The park is really beautiful and the scenery is very pleasant. The hotel is, however, rather sad. Rooms are big but they have... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 28, 2014

I would have stayed 2 nghts if I had known ! It would have been a good place to take a rest for half a day from a very demanding trip around the country. We stayed in this hotel on our way to visit Palenque. Unfortunately, we arrived late in the day, around 8 pm and we had to leave... More 

Was this review helpful? Yes 2
Navi Mumbai, India
Level Contributor
130 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed December 14, 2014

it looks good on the outside but even though we had asked for a triple, we were only given 2 beds. after a lot of hoo haa were given a sort of cot and mattress. meals are ala carte and even though the breakfast is included, it is not a buffet and you can order your eggs and tea or... More 

Was this review helpful? Yes 2
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