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Hotel Villa Mercedes Palenque

Certificate of Excellence
3.0 of 5
Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
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Hotel Villa Mercedes Palenque
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Hotel Villa Mercedes Palenque
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300 reviews from our community

Traveler rating
    93
    135
    50
    18
    4
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70
143
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey
Top Contributor
95 reviews 95 reviews
41 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights as part of a 3 week tour around Mexico. The property looks very welcoming when you arrive, lovely entrance and gardens which after a stressful journey getting there was wonderful. However the staff on reception were not very well helpful, it did not help that they had very little English(which isn't their fault) and... More 

Was this review helpful? Yes 1
Quintana Roo, Yucatán, Mexico
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 27, 2015

Clean room in jungle setting, relaxing .... Great service...wish I had more time to explore the area! Great value for the cost. Grandiose entrance to hotel. Will be back! When we left early next morning you could hear howling monkeys!!!

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
123 reviews 123 reviews
84 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed February 13, 2015

A clean, comfortable place to stay that seems out of place without a beach. The guest rooms fall a little short of the grandiose expectations set by the entry and reception area - or even the gardens, and could stand a makeover. The good: everything here answers island resort, from the vaulting pole and palm thatch reception area surrounded by... More 

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2015 via mobile

Good and friendly service, nice and quiet rooms, a great wonderful pool! The rainforest around, also the historical sites very near. Many restaurants around. Good value for the price. We enjoyed it and would come back ...

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italy/belgium
Top Contributor
108 reviews 108 reviews
95 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed January 19, 2015

I stayed at the Hotel Villa Mercedes in Palenque for two nights as part of a tour of Mexico. The hotel consists of a main reception / eating area and various small buildings scattered in a park. The park is really beautiful and the scenery is very pleasant. The hotel is, however, rather sad. Rooms are big but they have... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 28, 2014

I would have stayed 2 nghts if I had known ! It would have been a good place to take a rest for half a day from a very demanding trip around the country. We stayed in this hotel on our way to visit Palenque. Unfortunately, we arrived late in the day, around 8 pm and we had to leave... More 

Was this review helpful? Yes 2
Navi Mumbai, India
Top Contributor
122 reviews 122 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 14, 2014

it looks good on the outside but even though we had asked for a triple, we were only given 2 beds. after a lot of hoo haa were given a sort of cot and mattress. meals are ala carte and even though the breakfast is included, it is not a buffet and you can order your eggs and tea or... More 

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Sistranda, Norway
Top Contributor
86 reviews 86 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 2, 2014

Practical nice locale and friendly staff. Breakfast buffet on the weekend, otherwise a la carte. Bad coffe and expresso. Naco music in the lobby competing withe even more naco music by the pool. Poncho the parrot was cool and liked to be fed birdseed. Check out the zoo Saraguato 300m away with manatees.

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Senior Contributor
24 reviews 24 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 6, 2014

Staying at a hotel near a unique place such as Paleque should there be something that responds to the 'sense of place'? I would have thought so, but sadly the Villa Mercedes just doesn't have it. For a starter the thatched roof open sided foyer looked like it was a poor cousin refugee from a Pacific Island, not a Mayan... More 

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Los Angeles, California
Top Contributor
103 reviews 103 reviews
59 hotel reviews
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed September 25, 2014

Someone spent a lot of money building this hotel but we found it a disappointment. What it has going for it is a wonderful location just minutes from the ruins---and if that is your sole criteria for booking a hotel, you have found the perfect hotel. And the grounds are nice. The rooms are large----fine---but oh so average. Nothing special... More 

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