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All 32 Palenque hotels

Hotel Villa Mercedes Palenque

3.0 of 5 Hotel   |   Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
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Hotel Villa Mercedes Palenque
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Ranked #6 of 32 Hotels in Palenque
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
WorldTravelerAsia Los Angeles, California
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253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Top Contributor
97 reviews 97 reviews
57 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Someone spent a lot of money building this hotel but we found it a disappointment. What it has going for it is a wonderful location just minutes from the ruins---and if that is your sole criteria for booking a hotel, you have found the perfect hotel. And the grounds are nice. The rooms are large----fine---but oh so average. Nothing special... More

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Brussels
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 20, 2014

This hotel on the way to the archeological site of Palenque could have everything to fulfill your wishes, but unfortunately its management lacks the attention to details which could make it an excellent hotel. The location and the reception, under the traditional pagoda style roof, are very nice. It offers a swimming pool and a spa service which is a... More

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Estimado Huésped Agradezco sus comentarios y serán considerados, le comento que en nuestra alberca por estándar hotelero no es posible... More

Gdynia, Poland
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 18, 2014

This is very good place to stay, if you are going to visit Palenque side - just 5mins by car from the gate... Spacious rooms in bungalows (but bathroom not so big), 2 swimming pools and selva around. Swimming pools are open till 21.00, but they are used later as well. To some bungalows there is quite long walk distance,... More

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Estimado Huésped. Agradecemos sus comentarios y su calificación nuestra misión es superar sus expectativas. Muchas Gracias. More

Athens, Greece
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 17, 2014

Me and my wife spend one night at this five star hotel during our honeymoon at Mexico. The room was very big with two double beds and very clean. It has a very nice and big pool located in a jungle landscape! The breakfast buffet was not very rich and delicious but quite traditional for those who like to taste... More

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Estimado Huésped. Gracias por hacernos participes de tan memorable fecha, agradecemos sus comentarios y deseamos un feliz matrimonio. Saludos More

Boca del Rio, Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 14, 2014

It is a good place to stay when you travel with your family to Palenque, great pool, room, and service. It is well located close to the ruins and Pachan. However, I placed my reservation via Online chat, and there was little acknowledge of my requests and offers at the hotel. I asked them to decorate the bed for my... More

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Apreciable Huésped Agradecemos sus comentarios y las observaciones que nos ha echo saber referente a nuestra pagina, trabajaremos en mejorar... More

San Francisco, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 3, 2014

We were able to get a great off season price for our stay which we appreciated. After a hot sweaty day slipping into the pool was like a piece of heaven. The room was very good but a bit sterile without decoration. There is only internet in the lobby where all the mosquito wait in great anticipation. The lobby is... More

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Lidia G, Gerente at Hotel Villa Mercedes Palenque, responded to this review
Google Translation

Apreciable huésped Agradecemos el tiempo que tomo para regalarnos su opinión, pondremos atención en sus comentarios y trabajaremos en las... More

Mexico City, Mexico
Top Contributor
115 reviews 115 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 11, 2014

after visiting the ruins, arriving at this hotel is very nice and confortable, it has a very nice gardens and pool, the restaurant is nothing special, but the food is ok and the service average. the rooms are good, clean and the bathroom is clean and big enough with a good shower. it is a good place to stay if... More

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Matelica, Italia
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2014

i have a great stay, everything its surrounded by nature, our rooms were perfect, clean and very comfortable! It was a family trip, and the children have a lot of fun, i loved the spa and all the family have fun also at the pool.

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Cambridge, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 7, 2013

Ideally placed for visiting the Palenque ruins - beautiful gardens and pool. Rooms absolutely fine - comfortable beds and well furnished. Breakfast was disappointing - a good choice of Mexican buffet food but little for the European traveller. We ate from the a la carte menu at dinner and the food was very good - the buffet looked less interesting.... More

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London
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed November 11, 2013

The Villa Mercedes does what it says on the tin, and nothing more. Do not even think of staying here any longer than you need, honestly. Rooms are super basic. No luxury at all. Pool is great, in particular after visiting the ruins or walking in the jungle, but that is about it. The restaurant makes you feel as if... More

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Additional Information about Hotel Villa Mercedes Palenque

Address: Km 2.9 Carretera Palenque - Ruinas, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
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Also Known As:
Hotel Mercedes Palenque

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