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Crowne Plaza Hotel Villahermosa

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Paseo Usumacinta 1708 | Tabasco, Villahermosa 86035, Mexico
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Crowne Plaza Hotel Villahermosa
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Crowne Plaza Hotel Villahermosa
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55 reviews from our community

Traveler rating
    13
    22
    12
    4
    4
See reviews for
8
7
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel last month and on two visits the quality of service differed greatly. On one first stay, they failed to inform us of what were entitled to as Gold/Platinum members of the IHG Club. On the second stay, they charged us for the second person (which was named on the reservation, by the way) on items... More 

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CPVillahermosa, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear SPM174, We want to thank you for telling us about your recent stay , and want to offer a sincere apology for any problems you might have. We are working to provide the best service to our guests. Thanks again for your feedback and we hope to have you back on your next visit to Villahermosa, so you can... More 

Montreal, Canada
Top Contributor
94 reviews 94 reviews
69 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 4, 2015

The staff was super accommodating and its location smack in the middle of the hotel area couldn't be more convenient, two steps away from Parque La Choca if you like running at any time during the day and just a five minutes bike ride to La Venta museum the only eco-archeological park in the Americas where you will find some... More 

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CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Jmkliur: In the name of all the staff of the hotel, we would like to thank you for your good comments, we are making an effort to have a better and improved service every day, as you could feel here in your stay in our property. Also I want to invite you to stay again with us and treat... More 

Rio de Janeiro, RJ
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 16, 2015

I have stayed in this hotel quite a few times and I will recommend to anyone that is looking to spend some time in Villahermosa either for business or pleasure. Rooms are clean, serve very nice meals, breakfast can be overwhelming but the choice is yours. Most of the staff speak English and are always willing to help. The Internet... More 

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CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Omotayo F: First of all, thanks for your preference staying with us in your last trip to Villahermosa. We are very pleased with your comments, because all the changes we are making are for a better quality service, to ensure you a better experience here in our property. Again, thanks for your kindly comments, and I invite you to... More 

Los Angeles, California
Top Contributor
92 reviews 92 reviews
72 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 8, 2015

Let's face it, if you're going to Villahermosa, its most likely not for vacation. I found the Crowne Plaza, very clean, convenient and well maintained. The buffet breakfast (included with my room) was really good, waffles, eggs, fruit, juices as well as some really good Mexican dishes. The hotel was a good value, no complaints.

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CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear AlwaysGl0beTr0tting: As always, is a pleasure to have guests satisfied with our property, we are very pleased that our service met your expectations. I would like to invite you to stay again with us in your next visit to Villahermosa and exceed your expectations in a better way. Best Regards Armando M. Front Desk Manager Crowne Plaza Villahermosa More 

Rio de Janeiro, RJ
Contributor
20 reviews 20 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 28, 2014 via mobile

The rooms are ok. Internet is slow and not reliable. The bar is too noisy. The music is so loud that you simply cannot talk. The gym is old and needs improvement. Restaurant has a limited option for food.

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CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Rafael-972: First of all, we want to thank you for your preference in your last stay in Villahermosa. Your comments are very valuable for us to check oportunity areas, we offer a sincere apologie to you if it did may cause any trouble in your stay. We are going to check all your points in order to give you... More 

The Woodlands, Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 25, 2014

Stayed one night at the crown plaza. Facility: floors are kind of muggy and smell bad. Business center is small and no privacy. Room was fine and clean. Gym no weights, just some cardio equipment. Restaurant is ok. Service: god. Friendly and helpful. Would stay here again.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Jan F, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We take all reviews positive and... More 

Mexico
Top Contributor
95 reviews 95 reviews
50 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 31, 2014

Three nights stay with family, enjoyed the stay, however had quite a bit of troubles with parking space. Rooms are OK and service is average. Night staff was keen at night but during day shift was like talking to a wall. Convenient if you plan to stay on the north side of the city.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear corrysp, Thank you for taking the time to provide feedback on your stay. It is unfortunate the day service prevented you from fully enjoying your time at the hotel. We truly appreciate the high scores for Cleanliness, Rooms, and Value. We take all of the reviews we receive very seriously as they allow us to identify areas that may... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 22, 2013

Stayed here a couple of times on business. Convenient location, clean rooms. Don't bother with the gym it's terrible, pool is tiny too. Breakfast is good though and staff are helpful if you ask for anything, I got given a wifi router as some of the end rooms don't receive the signal well.

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Armando M, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Hodson11: First of all, thanks for your preference and also thanks for your feedback, we take very serious every guest comments so we can improve our service or even our facilities. I have given this information to the responsible department to review this case. Again, I thank you for your feedback, and also invite you to stay again with... More 

Houston, Texas
Top Contributor
323 reviews 323 reviews
72 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed June 14, 2013

Have stayed here 3 nights each on 3 business trips. Only the Hyatt would compare. Large and clean rooms. Good AC. Friendly staff (and most speak English). VERY good restaurant and open from 6 AM - midnight. In a safe area with a number of restaurants within 5 minute walk. Only downside - public areas as halls and lobby area... More 

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Houston, Texas
Top Contributor
58 reviews 58 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 1, 2013

Checked in for two. iChat's at the Crowne Plaza in Villahermosa. Recommend highly this hotel for the modern feel and very com table and clean room. Ceramic tile in rooms rather than carpet. less comfortable but its fresh and its clean. The bar downstairs is convenient and lively. Try to have a room not facing the road to avoid the... More 

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