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Crowne Plaza Hotel Villahermosa

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Paseo Usumacinta 1708 | Tabasco, Villahermosa 86035, Mexico
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Crowne Plaza Hotel Villahermosa
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Crowne Plaza Hotel Villahermosa
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62 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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English first
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    (62)
  • Mar-May only
    (15)
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    (18)
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    (10)
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    (19)
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Edinburgh, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed several nights at this hotel on this occasion. We've noticed that the consistency/standard of service has improved since our last stay but still needs working on. On our different stays the welcome was not always the same - as would have been expected. Unfortunately, the rooms all had details: be it a broken desk, smelly pillows, marked/dented walls... More 

Was this review helpful? Yes
Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear SPM174, Thank you for choosing to stay with us again during your visit at Villahermosa City, also that you took the time to send us your comments. Let me offer my sincere apologies for the inconvenience you experienced during your stay at the hotel. Let me inform you that we have passed your suggestions to general manager of the... More 

Chicago, United States
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 7, 2015

This was one of my best stays ever. The property is new, clean, spacious and bright. The employees are professional and friendly. The rate was extremely low for what we received in return. The restaurant in the hotel is excellent as well.

Was this review helpful? Yes
Armando M, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Rodolfo J, Thank you very much for your comments!, We are very pleased that our efforts to have a better service are having a good improvement. Also thanks for the time giving us a comment in this page. One again thank you for distingue us with your preference, we hope to have you again soon in our property. Sincerely,... More 

Edinburgh, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 1, 2015

We stayed at this hotel last month and on two visits the quality of service differed greatly. On one first stay, they failed to inform us of what were entitled to as Gold/Platinum members of the IHG Club. On the second stay, they charged us for the second person (which was named on the reservation, by the way) on items... More 

Was this review helpful? Yes
CPVillahermosa, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear SPM174, We want to thank you for telling us about your recent stay , and want to offer a sincere apology for any problems you might have. We are working to provide the best service to our guests. Thanks again for your feedback and we hope to have you back on your next visit to Villahermosa, so you can... More 

Montreal, Canada
Level Contributor
129 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed February 4, 2015

The staff was super accommodating and its location smack in the middle of the hotel area couldn't be more convenient, two steps away from Parque La Choca if you like running at any time during the day and just a five minutes bike ride to La Venta museum the only eco-archeological park in the Americas where you will find some... More 

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CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Jmkliur: In the name of all the staff of the hotel, we would like to thank you for your good comments, we are making an effort to have a better and improved service every day, as you could feel here in your stay in our property. Also I want to invite you to stay again with us and treat... More 

Rio de Janeiro, RJ
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 16, 2015

I have stayed in this hotel quite a few times and I will recommend to anyone that is looking to spend some time in Villahermosa either for business or pleasure. Rooms are clean, serve very nice meals, breakfast can be overwhelming but the choice is yours. Most of the staff speak English and are always willing to help. The Internet... More 

Was this review helpful? Yes
CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Omotayo F: First of all, thanks for your preference staying with us in your last trip to Villahermosa. We are very pleased with your comments, because all the changes we are making are for a better quality service, to ensure you a better experience here in our property. Again, thanks for your kindly comments, and I invite you to... More 

Los Angeles, California
Level Contributor
144 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed January 8, 2015

Let's face it, if you're going to Villahermosa, its most likely not for vacation. I found the Crowne Plaza, very clean, convenient and well maintained. The buffet breakfast (included with my room) was really good, waffles, eggs, fruit, juices as well as some really good Mexican dishes. The hotel was a good value, no complaints.

Was this review helpful? Yes
CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear AlwaysGl0beTr0tting: As always, is a pleasure to have guests satisfied with our property, we are very pleased that our service met your expectations. I would like to invite you to stay again with us in your next visit to Villahermosa and exceed your expectations in a better way. Best Regards Armando M. Front Desk Manager Crowne Plaza Villahermosa More 

Rio de Janeiro, RJ
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed December 28, 2014 via mobile

The rooms are ok. Internet is slow and not reliable. The bar is too noisy. The music is so loud that you simply cannot talk. The gym is old and needs improvement. Restaurant has a limited option for food.

Was this review helpful? Yes
CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Rafael-972: First of all, we want to thank you for your preference in your last stay in Villahermosa. Your comments are very valuable for us to check oportunity areas, we offer a sincere apologie to you if it did may cause any trouble in your stay. We are going to check all your points in order to give you... More 

The Woodlands, Texas
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 25, 2014

Stayed one night at the crown plaza. Facility: floors are kind of muggy and smell bad. Business center is small and no privacy. Room was fine and clean. Gym no weights, just some cardio equipment. Restaurant is ok. Service: god. Friendly and helpful. Would stay here again.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Jan F, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We take all reviews positive and... More 

Mexico
Level Contributor
98 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed January 31, 2014

Three nights stay with family, enjoyed the stay, however had quite a bit of troubles with parking space. Rooms are OK and service is average. Night staff was keen at night but during day shift was like talking to a wall. Convenient if you plan to stay on the north side of the city.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear corrysp, Thank you for taking the time to provide feedback on your stay. It is unfortunate the day service prevented you from fully enjoying your time at the hotel. We truly appreciate the high scores for Cleanliness, Rooms, and Value. We take all of the reviews we receive very seriously as they allow us to identify areas that may... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 22, 2013

Stayed here a couple of times on business. Convenient location, clean rooms. Don't bother with the gym it's terrible, pool is tiny too. Breakfast is good though and staff are helpful if you ask for anything, I got given a wifi router as some of the end rooms don't receive the signal well.

Was this review helpful? Yes
Armando M, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review

Dear Hodson11: First of all, thanks for your preference and also thanks for your feedback, we take very serious every guest comments so we can improve our service or even our facilities. I have given this information to the responsible department to review this case. Again, I thank you for your feedback, and also invite you to stay again with... More 

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