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Hotel Maya tabasco

Blvd Adolfo Ruiz Cortinez 907, Villahermosa 86000, Mexico
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Hotel Maya tabasco
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Ranked #12 of 33 Hotels in Villahermosa
A recent review
3 of 5 stars reviewed 1 week ago
BadiaW Mexico City, Mexico
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48 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (48)
  • Mar-May only
    (19)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (10)
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Mexico City, Mexico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there for one night as we were driving through. The food in their restaurant is one of the worst I have ever had and for being so close to the sea, the prices of the seafood are higher than the on win Mexico city's best high end restaurant. In general expensive and bad. I phoned reception to ask... More 

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California
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed May 27, 2015

We booked this hotel through Travelocity prior to our trip. We arrived on a Sunday afternoon after a lengthy bus ride and were told our reservation did not exist. We pulled up the confirmation but the reception staff just ignored us. The bell hop, who spoke English let us use his personal email to contact Travelocity. We was the only... More 

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Hotel M, General Manager at Hotel Maya tabasco, responded to this review

Dear Kate, Thank you indeed for taking your time to share your comment & attract our attention to the occasion described! I am sorry that some aspects of your stay did not meet your expectations; please allow me to express my sincerest apologies. Comments like yours will assist us in maintaining and improving our service and product. We already take... More 

Travelers are raving about these Villahermosa hotels

Modesto, CA
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed May 19, 2015

This is a hotel used primarily by Mexican business people visiting the bustling city of Villahermosa. The good news is that it's centrally located very near the bus station. The bad news is that the front desk staff seem indifferent. We had a confirmed reservation through Travelocity which they said didn't appear "in their system". When I showed them the... More 

Was this review helpful? Yes
Hotel M, General Manager at Hotel Maya tabasco, responded to this review

Dear JC: Thank you for your comment. We really sorry for all the inconveniences, really we want to offer a sincere apology, Definitely we will take care about it. Also, on the other hand, we would love to regain your confidence, and so we invite you to give us a new opportunity to serve you in the future, with the... More 

New Orleans, Louisiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

The hotel is exactly what one would expect, even has wifi. The restaurant is good too! The location is great for those coming/going to the airport or catching a bus out of town. Getting a taxi to wherever you want to go is no problem and I found the staff to be very helpful & friendly.

Was this review helpful? Yes
Hotel M, General Manager at Hotel Maya tabasco, responded to this review

Dear JB, Thank you so much for commenting about your stay at Maya Tabasco Hotel. We really thank you for your kind comment about the staff and the service they provide to you. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your stay. We truly appreciate your preference and look forward... More 

Denver, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 4, 2015 via mobile

We stayed at this hotel when driving from Veracruz to the Yucatan. Very convenient location when passing through Villahermosa. Room was very clean and comfortable (loved the custom linens with Maya motifs, they should sell them) restaurant was very good. Front desk could have been more friendly...the boiler gave out and we had cold morning showers one visit, and their... More 

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Hotel M, General Manager at Hotel Maya tabasco, responded to this review

Dear Jane , thank you for your kind recommendation. Are very important for us the opinions of our guests and their feedback on the experience on your visit. Sorry the technical problem you had with hot water. We solved as soon as possible. Hope to meet you personally on your next stay. Best regards. Arturo Villaseñor R. General Manager Hotel... More 

Haifa, Israel
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 11, 2014

this hotel is perfectly located for traveling people, with excellent access from the main street,spacious parking, easy to get to every corner of villahermosa. service is good and efficient, rooms nice and clean with suitable amenities. the restaurant in the hotel is o.k for breakfast, but for dinner, look at it as last choice, if you do not want to... More 

Was this review helpful? Yes 1
Hotel M, General Manager at Hotel Maya tabasco, responded to this review

Dear Nathan, Thank you kindly for sharing your experience with us. We love to receive honest feedback like yours to help us keep up on the details that may fail from time to time. Our mission is to help you relax as much as you can while you are in Villahermosa, México!! Thank you again for such a wonderful review.... More 

Dusseldorf, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 11, 2014

All Windows are closed, rooms smell, eletric devices making sound.. Staff is not able willing to do anything and says it's the fault of Expedia...bad choice, still remains a way to expensive smelly construction site - not to recommend....

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Hotel M, Gerente at Hotel Maya tabasco, responded to this review

I invite you on your next time to Villahermosa, to give us the opportunity to change your perception of the hotel , our reception staff apologizes for not solving the demands of service . Best regards. Arturo Villaseñor Gerente General Hotel Maya Tabasco More 

Elizabethtown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 2, 2014

After leaving this hotel, and having used our credit card in the restaurant, a few days later the card information was used fraudulently online by somebody to make unauthorized purchases. Draw your own conclusions. The hotel and restaurant are splendid, but what happened? The case is being investigated...more later.

Was this review helpful? Yes 3
Hotel M, Gerente at Hotel Maya tabasco, responded to this review

We are truly sorry for the inconveniences you incurred with your credit card while staying at Villahermosa City. We are here to support your efforts in every way possible. If your credit card company need information from the hotel, we are available to bring it, they officially investigate and resolve your credit card usage. We sincerely hope the matter will... More 

Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 8, 2014

Good location, near the bus station. Nice big hotel, with clean rooms with everything you need. Very big, comfy beds. The best bit is the swimming pool, which is set in a nice garden and well maintained. The food was also nice and the staff friendly and helpful.

Was this review helpful? Yes
Hotel M, Gerente at Hotel Maya tabasco, responded to this review

Dear Fiona, First of all, I would like to thank you very much for taking the time to write a review. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended. The main goal we have in Maya Tabasco is make... More 

Merida, Mexico
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 17, 2013

The hotel is old, you can see that it has improved, but still has several shortcomings. On my first visit, my pillow smelled musty, the bed was very hard and uncomfortable, the decor is very old. On my second visit, the room was better, a single bed, spacious and comfortable, no bad smells. The bathrooms are old and look ugly... More 

Was this review helpful? Yes 1
Hotel M, Gerente at Hotel Maya tabasco, responded to this review
Google Translation

Estimado Joselo, gracias por tomarse el tiempo de retroalimentar su experiencia en esta su casa, sin duda como bien lo... More 

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