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Mercure Shrewsbury Albrighton Hall Hotel and Spa

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Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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1,207 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Mercure Shrewsbury Albrighton Hall Hotel and Spa
See the most recent reviews
Shrewsbury, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2012

We stayed here in August for a spa break. The staff were fantastic, very friendly and helpful. The room (privilege) was lovely with the most comfortable bed. The bathroom was clean and well stocked. The spa was wonderful and reasonably priced and again the staff were brilliant. We had dinner and breakfast both of which were great with plenty of... More 

Was this review helpful? Yes 1
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Albrighton Hall Hotel and Spa in Shrewsbury again very soon. Kind regards, Jane Peach Front Office Manager More 

St Neots
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2012

We stayed two nights for a leisure break. The hotel is in a country setting, the room was clean and well presented and our bathroom was large. We did have to walk outside to reach the main hotel building, which is not a problem if it is not raining. We took breakfast each day, breakfast is a buffet and acceptable... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, The team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at Albrighton Hall Hotel & Spa in Shrewsbury. Kind regards, Jane Peach Front Office Manager More 

manchester
Top Contributor
105 reviews 105 reviews
26 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed August 18, 2012

A good situation a few miles from Shrewsbury, but nothing much else nearby. Friendly helpful staff in all departments. Lovely grounds but needed more outside seating, especially around the small lake. A great climbing frame in the grounds, very big with rope walks. You have to book and pay for this but ideal for teenagers. Rooms clean and fairly big... More 

Was this review helpful? Yes 1
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, Thank you, for adding your constructive feedback to Tripadvisor. I was disappointed to read that the food at dinner failed to live up to your expectations, as we have received much praise from guests regarding the menu and in particular the quality of the food served. I was pleased to see that you found time to relax and... More 

Liverpool, United Kingdom
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 18, 2012

we stayed here in early july and had a lovely stay. the rooms were large and comfortable, as you would expect and the the grounds were pleasant to stroll around. we had a lovely evening meal and the service from all the staff we came across was exemplary. we had a minor issue with our room and this was dealt... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Albrighton Hall Hotel and Spa in Shrewsbury again very soon. Kind regards, Jane Peach Front Office Manager More 

Godalming, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 14, 2012

As a fan of the Accor Group I could see that they were providing great service against the problems presented by an old building [the main house]. Our first room was badly placed overlooking the service area so no view & noise. The bathroom was "ok" but although clean needs a refurbishment. On voicing our dissatisfaction we were immediately upgraded... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, Thank you, for taking the time to add your constructive comments on Tripadvisor. The team and I very much appreciate this. I do hope that we have the opportunity to welcome you back to Albrighton Hall Hotel & Spa in the very near future. Kind regards Jane Peach Front Office Manager More 

England
Contributor
13 reviews 13 reviews
8 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed August 13, 2012

We stayed two nights last week and had a wonderful time. Our room was very spacious and extremely comfortable. The staff on Reception were all very welcoming and helpful. We were greeted with a smile each time we passed by or needed some advice. The food in the restaurant was excellent and the staff were very efficient despite being very... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Albrighton Hall Hotel and Spa in Shrewsbury again very soon. Kind regards, Jane Peach Front Office Manager More 

Mount Barker, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
571 helpful votes 571 helpful votes
5 of 5 stars Reviewed August 12, 2012

We stayed here for three nights during a busy period. Rooms were very spacious, modern and clean as was the rest of the hotel. Staff were very friendly and helpful (especially the bar staff). Leisure facilitys such as pool and gym were easily accessable and an added bonus! Also had a 30 minute massage at the spa facility which was... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Albrighton Hall Hotel and Spa in Shrewsbury again very soon. Kind regards, Jane Peach Front Office Manager More 

Yorkshire Uk
Top Contributor
128 reviews 128 reviews
67 hotel reviews
221 helpful votes 221 helpful votes
3 of 5 stars Reviewed August 11, 2012

After reading all the excellent reviews of this hotel I wish I could give it a better rating but several things were not as good as we were expecting. Good things first though. All the staff were very pleasant, if a little inexperienced especially in the restaurant. The food on the first evening was excellent with a good choice on... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, Thank you, for taking the time to add your constructive comments to Tripadvisor. I was sorry to read that your room did not live up to your expectations. I can confirm that we do have an ongoing redecoration program in bedrooms and public area’s. We will look in to all your comments and rest assured us as a... More 

Liverpool
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2012

We stayed at the Albrighton Hall Hotel on August 8th and 9th 2012. It was an excellent experience. We were welcomed efficiently and pleasantly, our lovely room was clean and spacious with views across the park and pond. Our bathroom was large and well-supplied with good quality toiletries. Dining was first class and the service team were well-trained, polite, helpful... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, The team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at Albrighton Hall Hotel & Spa in Shrewsbury. Kind regards, Jane Peach Front Office Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed August 10, 2012

Stayed with a large number of family members when we were in Shrewsbury for our wedding las week. We had a great time except for a few glitches which took place. Facilities were nice and clean, staff were friendly and helpful for the most part. Som eof the rooms had issues like remote or the phone not working... as well... More 

Was this review helpful? Yes
h6629, General Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Guest, The team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at Albrighton Hall Hotel & Spa in Shrewsbury. Kind regards, Jane Peach Front Office Manager More 

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