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Mercure Shrewsbury Albrighton Hall Hotel and Spa

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Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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1,198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed for a weekend back in January and had a fantastic time. We got a fabulous deal online that included meals and some drinks. Room was spacious and well presented, the food was fantastic and the staff were incredibly friendly and helpful. I have been meaning to write this review for some time, I would recommend this hotel and will... More 

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Kent
Top Contributor
70 reviews 70 reviews
30 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here a while ago, certainly before it got Mercure branding and a make over. A lot has changed and there's still work being done. So, we were on a voucher deal - maybe that makes a difference, but our superior room was down a rabbit warren of corridors and had a dull view over some roof tops and... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife & I were giving a treat as part of our honeymoon, we had the spa package and was one of the best experiences we have had, a treatment each on both days. The spa itself was brilliant, pool, sauna, jacuzzi, and Ice room (different). The drinks a little over priced but no more than any other four star... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I booked this as a treat for my birthday to be pampered and spoilt. We arrived at 2pm and were given the key and confirmed afternoon tea at 3 and spa at 4. However when we arrived at the room it hadn't been turned around which you would think reception would have known? We were told by Magda to take... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear ttm43, Thank for taking time and leaving your feedback about your recent stay. We are pleased to see you enjoyed most of our facilities and service. I am very sorry about your experience with our breakfast team and it will be reviewed. We are looking forward to your next visit. Kind regards Kordula Schloesser Operations Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

My partner and I had a 2 night wellness break booked through last minute.com, which cost £154pp. This included breakfast and 3 course dinner, access to the spa facilities, £38 treatment in the spa and a gift. The hotel and restaurant was very good, helpful and friendly staff, very good food and clean and well equipped room. Unfortunately due to... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear ClaireP-Jo, Thank you for taking time and share your experience. During half-term we have a lot of families staying with us. I will pass your comment to our Spa-Manager, to ensure our Team observe more the pool area. We are pleased to see your feedback about value for money and hopefully we can welcome you back in the near... More 

Machynlleth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was far better than I was expecting ! Friendly efficient lady at reception a lovely room with everything that we needed . We used the swimming pool everyday along with sauna , steam room ,jacuzzi . We didn't want to drive so ate in hotel both nights and the food was wonderful , a good choice at breakfast... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Angela H, Thank you for your 5star review. We are pleased you had a wonderful time at our hotel and enjoyed all our facilities. Hopefully we can welcome you back in the near future. Kind regards Kordula Schloesser Operations Manager More 

Basingstoke, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here midweek for work. The site is very pretty and would be a very good wedding venue given the grounds although this was all a bit lost on me. My whole stay suffered the same issue, everything is fine but could be better. On check in the service was quick, friendly and efficient, though I then discovered the first... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Luke M, Thank you for taking time and share your experience. We started recently our refurbishment in the first part of the hotel. Within the next 18months more areas are added including the Spa lounge to host their Spa day guests. If you would like to give more details about the quality of the food please find following my... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This review should be five stars and would be if not for the slightly tired spa, saying that though the spa is definitely worth a visit and it has an ice room which my partner and I have never seen before. The room was very nice and spotlessly clean, the staff we're very nice and helpful. We ate at the... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Craig R, Thank you for your review. I am pleased you enjoyed most of our facilities. We recently started to refurbish the first part of the hotel and more areas including the Spa will come within the next 18months. Please visit us again to see the changes. Kind regards Kordula Schloesser Operations Manager More 

pennines
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Which is a shame as the overall spa reviver stay was better than the appalling first impression. We were glad we had read reviews and deliberately avoided a Fri/sat stay and also gave specific room requests (avoids) based on problems for previous customers. There had been a Saturday wedding and at 2 the hotel bars were still full. Our room... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear jannneil, Thank you for taking time and leaving your response. We try to get all rooms ready between 2pm and 3pm. The checking out time is between 11am and 12:00 noon, therefore it can be tight especially when we are fully booked. Our housekeeping team strive to clean the rooms as quick as possible to keep the timings. I... More 

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