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Mercure Shrewsbury Albrighton Hall Hotel and Spa

Certificate of Excellence
Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
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1 room 1 adult
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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1,399 Reviews from our TripAdvisor Community

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England
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The Hotel was great for a Spar break. Really friendly Hotel staff at reception desk and Spar desk, nothing was a problem to them We went midweek so was never too many people using facilities. Travelled into Shrewsbury by car and found ample parking next to theatre by the river. Lots of shops /pubs and eating places. Easy to find... More 

Helpful?
Thank sanddancerEngland
Nottingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful stay, 3 nights Dinner, bed and breakfast. Hotel is under renovation at present, but this did not detract from our stay. Staff were friendly, efficient and helpful, food wonderful, we used the spa including a Hopi Ear treatment, excellent. All I can say is - if this is what a stay is like during renovation, wow I... More 

Helpful?
Thank Helen D
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Helen D, Thank you for your five star review and your recommendation. We are pleased to hear you enjoyed your time with us. The renovation will be finished by end of February 2016 and we are looking forward to welcome you back. Kind regards Kordula Griffiths Operations Manager More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Please AVOID this hotel. I don't even know where to start really.... The main issue is the building works that are taking place, which means that not only do you wake to the sound of drills, banging and shouting there is nowhere quiet to sit and read the paper or enjoy a relaxing drink until the evening. These works are... More 

Helpful?
1 Thank Ruth C
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Ruth, I am extremely disappointed to read your feedback regarding your recent stay. There was no building work taking place on the day of your arrival or the next day of your stay. There were adequate provisions of a restaurant, two bars and a lounge. I would like to apologise for the issues regarding your bathroom and this matter... More 

uk
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were really apprehensive about our stay looking at other reviews. Wow we had a great time, yes renovations going on but this did not bother us at all. No noise & very little disturbance. The spa experience was lovely, so relaxing & professional. The hotel is beautiful. Our room was lovely, clean & quiet. All of the staff were... More 

Helpful?
1 Thank cazboUk
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear cazboUk, We are pleased to hear your positive feedback and thank you for your five star review. I am glad you had lovely time with us and we are looking forward to welcome you back. Kind regards Kordula Griffiths Operations Manager More 

Warrington, Cheshire
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 1 week ago

The is visit was part of a spa break via spa breaks.com and was a much looked forward to short break. However on arrival it was clear that major refurb work was underway and it would have been useful to know this in advance - as we would have booked somewhere else! At the risk of repeating previous reviews several... More 

Helpful?
1 Thank Katfish_7
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Katfish_7, Thank you for your honest feedback. I am very sorry to hear your comments about the service team and please accept my sincere apologise. I can ensure our F&B Manger will take action to improve our customer service. We have received some positive comments about our refurbishment and I do hope you will visit us again to see... More 

Alton, United Kingdom
Level Contributor
157 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 1 week ago

Cool and arduous check in was made no better by poor service in the restaurant. Drinks spilt on the table with inattentive staff to clear it up and incorrect desert order - asked for vanilla icecream instead of almond - got almond as on the menu. Lack of attention to detail and careless attitude. Really disappointed used to be a... More 

Helpful?
1 Thank Kris B
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Kris B, Thank you for taking your time to share your experience. Our service team work very hard and I am sorry to hear we did not achieve your customer service expectations. I have passed your feedback to our F&B Manager and he will take action and re-train the team. We open our new bar end of February and... More 

staffordshire
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for 2 nights ,stayed in romeo and juliet room which is lovely but far too hot and unable to turn radiators down had to open windows,the beutifull refurbed bathroom was lovely but the water emtied quicker than the taps could run so taking a bath impossible,the wardrobe doors fell off everytime you opened them.very dissapointed we had not been... More 

Helpful?
1 Thank Julie K
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Julie K, Thank you for taking time to leave your comments about your stay. Please accept my sincere apologise regarding the shortfalls experienced during your recent visit. I am happy to offer you a discount on your next stay subject to availability. Please contact me direct. I am looking forward to welcome you back in the near future. Kind... More 

Stafford
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the 5th time we have stayed this hotel and have never been disappointed until this stay. Hotel is going under some extensive restoration and alterations. Finding your way around at the moment requires a Sat Nav and signage is scant and all doors closed so passageways not clear. Booked a Privilage room but the room offered was far... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Philybabes
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Philybabes, Thank you for your constructive feedback regarding your recent stay. Please accept my sincere apologies regarding the overheard conversation at reception. I have taken the appropriate action. The full internal refurbishment will be completed at the end of February and we do hope you will visit us again in the future. Kind regards Kordula Griffiths Operations Manager More 

Birmingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked in on a spa reviver package - half board and £38 worth of treatments! Amazing value for money! Spa was perfect and the food really good. 3 course evening meal was great with a good selection and the most divine sticky toffee pudding!! The first room we went in had a 4 poster bed- but squeaked constantly. We... More 

Helpful?
Thank Emma P
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Emma P, Thank you for your positive feedback about your recent stay. Please call the hotel for your next time to ensure we can allocate you a bigger room with no squeaking bed. I have passed your comment regarding cleanliness to our housekeeping team. We are looking forward to welcome you back in the near future. Kind regards Kordula... More 

Chester, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

booked for special night. arrived main car park and to reception to find our room 40 was at the rear of the hotel and the best way was take our car to the rear overflow car park then follow signs back to reception to get to the bar and restaurant. so bags back in the car and down the drive... More 

Helpful?
Thank RallyJohn2016
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear RallyJohn2016, Thank you for sharing your experience about your recent stay. I am very sorry to hear that our signage is not clear enough to guide you to our School Masters House. Please accept my sincere apologies for the wrong room category and the missing champagne. I am a bit surprised regarding your feedback about our receptionist she is... More 

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