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Mercure Shrewsbury Albrighton Hall Hotel and Spa

Certificate of Excellence
Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
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1 room 1 guest
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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1,321 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Don't really know where to start ...... Expected a relaxing August bank holiday break ..... Arrived with a wedding party one entrance ... Confusing .... Embarrassing Allocated a room .... Let ourselves in ... Housekeeping hadn't been in at all met by dirty beds and McDonald's wrapper everywhere .... Had a look around spa shabby paintwork grubby ... Had no... More 

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St. Bees, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Nice hotel with some very good staff and some so-so. The grounds are very nice, the spa very good and the price reasonable. The food and wine was expensive, nor that wonderful. We had a 'high cream tea, the scones came out frozen in the middle. They replaced them, but I would have been absolutely mortified to serve up frozen... More 

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Alton, United Kingdom
Level Contributor
134 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here as a family. Nice spa and great rooms but no air con and windows did not open very wide. Meal in the restaurant was very nice. Some dishes were better than others. Gnocchi lacked sauce and tasted a bit bland. Fish dishes were super as was the pork.

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Wolverhampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

My friends and I organised a hen do for 11 and we could not have been happier with the package. We had dinner, bed and breakfast plus use of the spa facilities and a 25 minute treatment each for £90. We also booked afternoon tea for an additional £14.95 each. Afternoon tea was set up for us in a small... More 

Was this review helpful? Yes 1
Leyland, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Lovely setting just on outskirts of Shrewsbury so need transport to get into town centre. Room not ready until 3pm on the dot even though I had requested an early check in. the room was fine for what we paid - only there for one night so booked into basic double. Avoid room 42 - 50 as these back onto... More 

Was this review helpful? Yes 2
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Katie924, Thank you for your honest feedback about your recent stay. Our new owners started recently their refurbishment plan, it will take approximately eighteen months for different areas within the hotel. We offer poached eggs, porridge for breakfast on request. It is a pleasure to hear you positive comments about our staff. Hopefully you will visit us again. Kind... More 

Gwynedd, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent an excellent day and night at the hotel, staff were very friendly, polite and helpful, utilized the spa using the pool and Jacuzzi, had the wine and dine experience and even though it was a set menu the hotel had no problems in allowing us to select another starter or dessert, breakfast was plentiful and the morning staff very... More 

Was this review helpful? Yes 1
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear karenmick97, Thank you very much for leaving your response. I am very sorry to hear your comment about the delivery. Our suppliers have clear instructions when they are allowed to deliver and I have informed them again. I hope it did not spoil your stay too much and we can welcome you back again. Kind regards Kordula Schloesser More 

Coventry, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lovely hotel in lovely surroundings. We stayed for a weekend break and had a lovely time. We dined in the restaurant on the Friday evening and it was excellent. Apparently the hotel is being refurbished and the room we were in hadn't been refurbished yet but it was really nice and very big. My friend used the spa several times... More 

Was this review helpful? Yes
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Colin B, Thank you for your five star review. Yes, our new owners started with the refurbishment of our public toilets, event room the Albrighton Suite, restaurant carpet and our two suites. The long plan is eighteen months and more areas will get a full refurbishment or a face lift. Please visit us again to see the changes. Kind... More 

Coventry, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Went for a girls night away. Done the reviver package from last minute. Had a brilliant night, hotel room was v clean, bed massive and very comfy. The spa itself is very relaxing, not overcrowded with people. I had a discovery facial which was lovely and refreshing-the staff doing the treatments were very smiley. 3 course dinner was delicious as... More 

Was this review helpful? Yes
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Claire P, Thank you for sharing your experience on trip advisor. We are pleased to hear you enjoyed your time and all facilities we provide. Our team is the biggest asset we have and I am glad we achieved your customer service expectations. We are looking forward to welcome you back in the near future. Kind regards Kordula Schloesser More 

Croydon, United Kingdom
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

I generally have pretty low expectations of UK hotels but this was a refreshing change. the room was nicely presented and the bathroom spacious and clean with a nice shower. That's the key thing for me. The hotel was attractive and set in very pleasant grounds. We dined in the main restaurant and the quality of food was very good.... More 

Was this review helpful? Yes 1
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear steven j, We are pleased to hear your positive feedback about your stay. I have discussed your point regarding speed for dinner service with our restaurant and kitchen team, action has been taken in re-training for the person at the pass. I hope it did not spoil your time with us too much and you will visit us again.... More 

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