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Mercure Shrewsbury Albrighton Hall Hotel and Spa

Certificate of Excellence
Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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1,285 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Level Contributor
107 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for just one night to make our visit to Ironbridge easier. Pleasant room, good night's sleep. Ate in the restaurant, good service, food and value. Good Breakfast. Staff were always very friendly and couldn't do too much for us.

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Northwich, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

My son and I had a return visit to the Albrighton Hotel having visited a couple of years ago with extended family. The hotel was as good as we remembered with friendly and helpful staff. The service we received was excellent, our room clean and comfortable and the food excellent. We spent several hours in the pool which was great... More 

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Worcester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a wonderful overnight spa break here with my daughter last week for her birthday. The hotel is beautiful with lots of character and lovely grounds. Our room had lovely oak beams and was very clean and comfortable. The receptionist (Magda, I think) was very welcoming and extremely helpful. We spent the afternoon using the leisure facilities, pool, sauna steam... More 

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Borders
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Quite a nice setting near Shrewsbury. Had a feeling of being a coach party hotel and a bit of a funny reception area. Anyway very efficient check in and up the old stairs and along the corridor. Room was pretty bog standard. Nothing to note except very soft bed and boiling hot bathroom. I went out for dinner elsewhere. Breakfast... More 

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Kingston upon Thames, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Albrighton Hall hotel is a former country house about 4 miles from Shrewsbury, with many bedrooms in a modern extension. Our room was large and comfortable with a very good bathroom. They serve an excellent buffet breakfast, but the evening meals are rather mediocre. There is a large garden to stroll around, although with fallen trees around the perimeter... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Tony H, Thank you for taking time and share your review. I am very sorry to hear that our evening meals are rather mediocre. Hopefully you took the opportunity to give feedback to our restaurant team to improve our food quality. We are pleased to see your feedback about our staff and we are very proud of them. Being... More 

Herefordshire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Right from the moment we drove up to the Mercure Shrewsbury Albrighton Hall Hotel and Spa to walking into reception, we knew we had made the right choice. We arrived and the receptionist Sophia and the General Manageress Jennifer were absolutely wonderful. Being someone who had a small stroke over two years ago, I am a stickler for quiet and... More 

Was this review helpful? Yes 2
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Tee B, Thank you for taking time and share your experience with us. We are delighted to hear you award us with five stars and you enjoyed your stay. The entire team strive to deliver excellent customer service and we are pleased to see we achieved your expectations. Please visit us again soon. Kind regards Kordula Schloesser Operations Manager More 

Leighton buzzard, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Great to be remembered by the receptionist, especially as it was about a trivial hotel mistake. Upgraded to a prestige room, worth the extra. Loads of space and really comfortable. Worth every penny! Lovely view over the lake. Very quiet and restful

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Stuart B, Thank you for taking the time to review us and your five star rating. We are pleased to hear you enjoyed your stay with us and we look forward to welcoming you back in the future for another stay. Kind regards Kordula Schloesser Operations Manager More 

Shrewsbury, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Our local spa that never fails to make me feel better .arrived 10am and given coffee,then given complementary gown,shoes and towel.shown around and picked our light lunch option and time we wanted to eat.then relaxed in the pool,jacuzzi,sauna,steam room area till lunchtime. Ate feta wrap with salad and crisps and a cranberry juice.had neck and back massage and more time... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear jan c, Thank you for taking the time to review us and share your five star experiences. We are pleased you enjoyed your Spa day and all facilities and services we provide within the package. Hopefully you we can welcome you back in our Spa. Kind regards Kordula Schloesser Operations Manager More 

Newtown, United Kingdom
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night ( room on 2nd floor - No lift) Room very Dusty and good selection of cobwebs. Door knob (room 24) on bathroom door had jarred pieces of metal sticking out where it was broken - could easily cut oneself. Checked out at 7.30 am - receptionist gave impression she did not want to be there -... More 

Was this review helpful? Yes 1
Shropshire, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

I had booked a Spa Experience day here for a family birthday. On arriving at the hotel, the customer service was the first thing to note below average. The member of staff behind reception was abrupt and evidently quite unhappy, and after telling the member of staff our name three times, still managed to give us the wrong booking in... More 

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h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear 11Lovett, Thank you for your feedback. I am very sorry to hear you had a disappointing experience when you checked into the Spa. Please be assured that your feedback has been passed on to our Spa Manager. Unfortunately the correct procedure has not been followed to escort our Spa day guests to the bar and the correct order was... More 

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