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All 2 Langstone hotels

Hilton Newport

3.0 of 5 Hotel   |   Chepstow Road, Langstone, Newport NP18 2LX, Wales
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Ranked #2 of 2 Hotels in Langstone
A recent review
3 of 5 stars reviewed 1 week ago
physio_b London
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744 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sheffield, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Awful hotel - unpleasant smell in corridors (masked by plug in airfresheners in every socket on the landing which couldnt help). Rang twice to ask to change room as the room was grubby and sticky - was told the mananger was looking into it and would call back and didnt bother to call. Definitely avoid - falls way short of... More

Review collected in partnership with Hilton Hotels & Resorts

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Contributor
20 reviews 20 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Where do I start , first I had a meal which could only be described as slop and two bits of meat thrown on top. The room has seen better days.the carpet is well worn .the bathroom is grubby. The bed is two singles pushed together . Why do hotels do this.? Also I don't understand why hotels can solve... More

Was this review helpful? Yes 3

Travelers are raving about these Langstone hotels

Alvor, Portugal
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a badly managed,run down hotel which is also overpriced.The rooms are hot and noisy,with slamming doors from very early in the morning.There is no lift and despite me reserving and paying for a 'Deluxe Room' it didn't have air-com,a minibar or fridge,a lift in the hotel and charges £14.95 per night to use the Wi-Fi in the room.The... More

Was this review helpful? Yes 2
London
Senior Contributor
30 reviews 30 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Being a hilton card member and staying at many Hilton's around the world I feel let down on this occasion. The staff especially in the dinning / breakfast areas are lovely/ polite and attentive and the good is of good quality. However the actual hotel is on need of some love and redecoration. In my room the tv didn't work... More

Was this review helpful? Yes 1
Wokingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Hotel is not good value for money, poor accomodation for the price no free wifi or inclusive breakfast. Toilet didnt even flush properly and seat didnt fit either! Outragious. Other hotels around much higher quality. Have had to stay here before and paid for breakfast which was poor i.e. why I wouldnt even pay again. Had to stay here as... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Although Hilton do charge for WiFi in guests rooms we... More

Fleet, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Overall service and food quality are excellent. All the staff are polite, efficient and helpful. One of the best value for money hotels in the Hilton chain. It is at a convenient location close to the M4 motorway and close to so many interesting places to visit

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear CW Thank you for reviewing your recent visit to the hotel. It was great to read that you enjoyed your stay with us. I have passed your comments onto the team and I hope that we can welcome you back again very soon. Best wishes, Felicity More

Singapore, Singapore
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms we were given were spacious and clean. However, the dinner we had with our tour group in the hotel was extremely disappointing. Basically, the starters just got a bad start for us for the trip. The duck appetiser tasted so bad that we had to swallow them with our water. Perhaps it's just not suitable for us, but... More

Was this review helpful? Yes 1
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Shuqi Thank you for taking the time to post a review. My sincere apologies for the disappointments with your meal, I have discussed this with Martin our Executive chef, who also sends his apologies. We would ask our guests to feedback during there stay as we could have offered you an alternative meal. I hope that you enjoy the... More

pontypoo
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our son was married at the hotel, families came from far and wide for a two night stay, we were well looked after. All guests were impressed with the friendly staff and service they received. We would recommend the hotel to travellers coming to South Wales.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear tidytidy Thank you ever so much for posting a 5 star review. I am really pleased that the wedding went well, It is our aim to ensure we deliver great service consistently. Reviews such as your help to reward the team as they are recognised for their hardwork and dedication. Thank you again and I am glad you enjoyed... More

Blackpool, United Kingdom
Top Contributor
70 reviews 70 reviews
39 hotel reviews
327 helpful votes 327 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently myself and my family stay this hotel for 2 days. We booked a family Hilton guest room for 2 adults and 2 children. Our room at the first floor,room is comfortable and quiet with 2 beds.Bathroom is spotlessly clean. But hotel look bit of old and tired. Staff friendly and the breakfast as usual great. Next to M 4... More

Was this review helpful? Yes 5
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Prem K Thank you for reviewing your recent stay with us, I was pleased to read that you found the staff friendly adn enjoyed your stay with us, I have passed all of your feedback onto the team. I hope we can welcome you back very soon,Felicity More

Looe, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got a good deal at £150 for 7 people in 3 rooms so the price was amazing. The staff were all really friendly and the whole hotel was lovely and clean, far better than other Hilton Hotels I have stayed in previously. We all really enjoyed our stay making good use of the sauna and pool. The outside patio... More

Was this review helpful? Yes 1
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Walfman Thank you for your five star review. It was great to read that you enjoyed your stay so much. We have had some fabulous deals available online during the Summer, keep an eye on the website as we often have some great last minute offers available. I have passed your kind comments onto the team, they really appreciate... More

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Additional Information about Hilton Newport

Address: Chepstow Road, Langstone, Newport NP18 2LX, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport > Langstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Newport 3*
Number of rooms: 148
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Also Known As:
Hilton Newport Hotel Newport
Hilton International Newport
Newport Hilton International
Hilton Newport Wales

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