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Hilton Newport

Hotel website
Chepstow Road, Langstone, Newport NP18 2LX, Wales
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Hilton Newport
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Ranked #2 of 2 Hotels in Langstone
A recent review
4 of 5 stars reviewed 6 days ago
Rae D Cwmbran, United Kingdom
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853 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wales
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Visited this hotel with friends and colleagues for a dinner dance. Drinks were very expensive and bar service so slow. We found the staff to be not so helpful or welcoming. The evening meal was simply horrid. Cold plates with barely warm food. Same with veg side plates which held enough for six but had to feed twelve. Had to... More 

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London, United Kingdom
Top Contributor
410 reviews 410 reviews
22 hotel reviews
178 helpful votes 178 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Awful. We stay here several times a year, but this time around, it has to be the worst. We were notified by the hotel that the pool and facilities of the health club would be closed, and on arrival were told that we HAD received a call to say that we were notified that they were now open. Lies. I... More 

Was this review helpful? Yes 1
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Angela H Thank you for taking the time to post a review. First and foremost our sincere apologies for your disappointments during your stay. I can see from your other reviews that you always post constructive comments and I can only apologies that we did not get it right for your most recent stay. I have passed all of... More 

Travelers are raving about these Langstone hotels

Cwmbran, United Kingdom
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We attended an annual dinner and dance.The food was very good and served very efficiently by pleasant staff, but we thought the price of drinks were disgusting . A drinks order of 3 pints of beer and a glass of wine came to over £21. When queried the price, was told that the glass of wine was £9! Yes £9.!!... More 

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Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Rae D Thank you for posting a review of your recent visit to the hotel. I have passed your kind comments regarding the service and staff onto our banqueting team, they really appreciate it when our guests take the time to post positive comments. I am sorry that you found the drinks expensive, our wine by the glass prices... More 

Cardiff, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were given vouchers for afternoon tea to which we were looking forward. Sadly the anticipation was not fulfilled by the offering: two tiers of rather dry and uninteresting sandwiches; a few small cakes of variable quality, and a decidedly inferior scone with a pot of Tiptree jam, and a glass of wine. Staff were very pleasant and efficient, and... More 

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Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Peter S Thank you for your feedback regarding your afternoon tea. I am sorry that you did not enjoy is as much as most. I have discussed you comments with our chef and the Afternoon tea menu should have consisted of: Choice of finger sandwiches including, Egg and water cress, Cucumber and cream cheese, Ham and tomato, Smoked Salmon... More 

Usk
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We went for 'Sparkling Afternoon Tea' having purchased a Voucher on Amazon. The quality of the food was poor, dry unimaginative sandwiches and disappointing cakes. I paid £25 for two which was evidently 50% off the normal price. I felt robbed for what I got, The voucher indicated we would be served in the restaurant, we were in fact in... More 

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Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear Julie B Thank you for your feedback regarding your recent afternoon tea. I am very sorry that you did not enjoy the afternoon tea as much as most. I have discussed your comments with our chef and the Afternoon tea menu should have consisted of: A choice of finger sandwiches including, Egg and Watercress, Cucumber and Cream cheese, Ham... More 

Berkhamsted
Top Contributor
52 reviews 52 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

After a most enjoyable stay at the Hilton Southampton on Monday night, I was looking forward to my stay at Newport. Was most concerned about the proving for disabled parking. as the car park is some walking distance from the hotel, and experienced problems with my baggage. I did have a disabled room. but sadly the bathroom fittings were very... More 

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Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear MickeyGBerkham Thank you for reviewing your recent stay with us. I am sorry that you were disappointed with our parking, I do agree that the car park is a little way from the main entrance and this is not ideal for our guests with mobility difficulties. If we are made aware that there is difficulty we can reserve parking... More 

Corby, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

It was only an overnight stay for the rugby at the Millenium stadium so didn't spend much time at the hotel. The receptionists were friendly at check in. I was surprised that even though we were stopping and paying a considerable ammount for the room that we had to pay fro the carparking as well. It was also unusual in... More 

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Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Dear hartlovap Thank you for posting a review of your recent stay. I was pleased to read that check in went well and you found the team to be friendly however my apologies about the bar staff and also lack of certain drinks, we usually have positive comments about our bar and team and I am very sorry that this... More 

Oxford, United Kingdom
Top Contributor
65 reviews 65 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel needs a refurb. Some bedrooms are very outdated, with blankets not duvets. The communal areas are in part very tired, with worn carpets and old-fashioned decor. An alarm clock, set for 5:40 am, had been placed in my room. I did not realise this til 5:40 am. The food was OK but rather 'school dinner'-ish. It was not... More 

Was this review helpful? Yes 1
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Thank you for reviewing your recent stay. I am sorry that the alarm had not been checked and you were woken so early, I have discussed this with the Executive Housekeeper who will be putting immediate re training in place. I do agree that some areas of the hotel are a little dated, we are currently undergoing a redecoration plan... More 

Bristol, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our son had booked this as a thank you, after reading several reviews we were hoping for the best. We have stayed in many Hilton hotels worldwide and have come to expect a certain standard, some better than others but the majority fit for purpose. We were not disappointed as the deluxe room was a good size, and had everything... More 

Was this review helpful? Yes
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Thank you for reviewing your recent stay. It was lovely to read that you enjoyed your stay with us. I have passed your kind comments onto the team and I hope that we can welcome you back again soon. Best wishes, Felicity More 

Newport, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

We booked a family room as part of a wedding party (mother of the bride plus friend)pecifically requesting two beds plus a cot for a one year-old. When we could finally check-in (hours after the rest of the wedding party) we were told we had been 'upgraded'. Hmmmm really? In reality, we now had a very small, standard room; one... More 

Was this review helpful? Yes
Felicity_Roblin, PA to Hotel Manager at Hilton Newport, responded to this review

Thank you for reviewing your recent stay with us. If you would like to provide me with your confirmation number I will most certainly look into the issues that you had with your room. My email address is felicity.roblin@hilton.com. I hope to hear from you, Best wishes Felicity More 

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