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Hilton Newport

4.0 of 5
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Chepstow Road, Langstone, Newport NP18 2LX, Wales
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1 room 1 guest
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972 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Los Banos, California
Level Contributor
199 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed today NEW

Lovely hotel. In a country-side setting. No free wifi! Clean hotel with nice toiletries. I would stay here again. Food was pretty good. Room was an ample size with comfortable beds. TV was a flat screen that fortunately had a sleep timer on it.

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

I had my wedding here on the 22/08/15. Firstly the events team are not overly helpful, There is no room for negotiation on anything. Every request we had was declined from trying to negotiate a drinks package, to corkage and to buffet menus. The specialised wedding page for guests to book discounted rooms never worked, which added a whole lot... More 

Was this review helpful? Yes 2

Travelers are raving about these Langstone hotels

Epsom, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely stay with friendly staff. Stayed for one night on our trip round Wales. Very comfy, spacious, clean family room. Great nights sleep in Nice soft bed and great selection of breakfast items. Evening staff very helpful in getting us a fan as room quite warm (which was the only issue). Great leisure facilities - went for swim - pool... More 

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear epsom2000, Thank you so very much for taking the time to review your recent stay at the Hilton Newport. I'm so pleased to read that you enjoyed your stay and we do hope to welcome you back soon. Kind regards Nadine Rees Hotel Manager More 

Cardiff, Wales
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Once we'd booked this hotel, we decided to check the reviews. Wrong way round I know. We panicked after reading them! We honestly had a lovely stay. Sure there are some minor concerns: rooms a little tired looking, housekeeping slow. We had a lovely and spacious room, the dining package was outstanding (great choice of food and tasted wonderful), as... More 

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Colinconnor, Very glad that you an your family enjoyed your recent stay with us at the Hilton Newport. I will ensure that I pass on your comments regarding Melissa looking after you and your son, once again thank you for taking the time to review the hotel and we look forward to welcoming you and your family back soon.... More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Hotel was booked for us by a family member. Got to the hotel on site parking is £3 per night which didn't bother us. Reception are was lovely but even though there was a lot of staff only two seemed able to check guests in. We had a deluxe double room which comes with a free drink per guest, snacks... More 

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Fiona P , Thank you for taking the time to review your recent stay at the Hilton Newport. Please accept my apologies regarding your Deluxe Items not being in your room prior to arrival, I will personally ensure that I speak with the relevant manager regarding this. Hilton Newport and Hilton Hotels do have some fantastic sales and discounted... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Lovely staff welcome Easy check in as you would expect My room was grubby and dirty Went back to reception to complain and was moved with no fuss! Receptionist said "the room needs updating" Next room!! Toothpaste round the sink! Panel off the loo and dusty with bits on the carpet! Not good ! "Oh Dear" said the receptionist apologised... More 

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear chris c, Thank you for reviewing your recent stay at the Hilton Newport. I am very dishearten to read of your experiences whilst stay with us and I would personally like to address this with outsourced Housekeeping Company. Please could you provide further details to my to Felicity: Felicity.Roblin@hilton.com so that we can further investigate this. Once again thank... More 

Wellingborough, United Kingdom
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

Rather strange, the rooms were perfect throughout however the bathrooms were attrocious! There was limescale all over the shower head and the walls were really grimey. Apart from that the hotel was great and the breakfast was descent. We had two rooms and the bathrooms were terrible in both, it's what ruined the experience really.

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear JasonReviews Thanks for taking the time to review your recent stay, my sincere apologies for the disappointments with your bathroom. The hotel guest rooms are very big - 30% bigger that the UK average - however the bathrooms although quite small should be clean and fresh and I was very disappointed to read your comments. Please be assured that... More 

Newbridge, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked a dinner bed and breakfast with the family for a birthday treat , when we arrived we were told there was no room in the restaurant and no al carte menu tonight you can eat at the bar or carry food from the carvery into the bar to eat . We decided to have room service instead which was... More 

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Lynzi P Thank you for reviewing your recent stay. First and foremost my sincere apologies for the disappointments during your stay. I can only apologise and assure you that I will be taking your feedback and speaking with the relevant department managers. I would not like you to be left with a negative impression of Hilton Newport and would... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I booked a family room at this hotel directly from Hilton's website, as opposed to third party websites, thinking I would be treated well. We chose this hotel as we only wanted a place to sleep during the night, en route to our final destination in Wales. The rate was quite low and this suited us as we only needed... More 

Was this review helpful? Yes 1
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Tom V Thank you for reviewing your recent stay. I was very concerned to read your feedback regarding service, I can only apologise for the poor maintenance of your room and thank you for bringing it to my attention. Please be assured that I will be addressing all of the issues that you mentioned with the relevant team members... More 

Wrexham, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for two nights Friday until Sunday, the hotel staff were very pleasant, the reception area was bright and airy. We had a room on the ground floor, it was large with twin beds and a sofa which was nice. The rooms are in need refurbishment this is probably on the cards as the reception area and dining areas... More 

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Bucksfizz9 Thank you for reviewing your recent stay with us. It was great to read that you enjoyed your stay and liked the recent updates that we have been carrying out within the hotel. I have passed your kind comments regarding the team onto them. Thanks again and I hope to welcome you back again soon. Kind regards Nadine... More 

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