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Hilton Newport

3.0 of 5
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Chepstow Road, Langstone, Newport NP18 2LX, Wales
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Ranked #2 of 2 Hotels in Langstone
A recent review
4 of 5 stars reviewed yesterday
Gedoland Basingstoke, United Kingdom
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923 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Basingstoke, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I used the gym three times as a dat visitor via 'payasypugym'. Gym is good for a hotel gym, well stocked and good kit. Nice and clean within gym, changing rooms are good and ladies have hair dryers and plugs for ghd's!

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2 reviews
2 of 5 stars Reviewed 2 days ago NEW

I stayed here whilst working in the local area. I could not have an evening meal on the Saturday evening in the restaurant as I was told they were fully booked. The restaurant was only a quarter full. I attended the hotel bar for a drink to find out where to eat. The bar was reasonably busy but not over... More 

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Travelers are raving about these Langstone hotels

Bolton, United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel whilst in Newport watching cricket. Bedroom and beds were fine after first night and re-allocated room. Carpets on stairs need upgrading and pictures on walls are a bit samey, but overall a reasonable stay. Staff very helpful and breakfast much as we would expect.

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Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Peter S Thank you for your review regarding your recent stay with us. The hotel is currently undergoing a refurbishment programme. We have recently completed our Lobby and Court Bar area with new carpets and furniture aswell as our Livingwell Facilities having all brand new equipment. We have just completed our new beds throughout the hotel with further projects... More 

Newport, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I revisited the Hilton Hotel after it had been refurbished. Myself and guests were shown to our table all beautifully laid and our preferences of a variety of tea, fruit tea and coffees taken. Then an assortment of lovely finger sandwiches, cakes, scones with cream and jam were set before us, while glasses of champagne were poured. Our view was... More 

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Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear sh Thank you for posting such a positive review. I was very pleased to read that you enjoyed your afternoon tea with us. I will pass all of your kind comments onto the team here at the hotel and in particular Felicity, I am sure she will be thrilled that you took the time to post such lovely feedback.... More 

Crosskeys, United Kingdom
1 review
2 of 5 stars Reviewed 6 days ago NEW

Don't bother! Not worth £111 per night. No mini-bar/fridge, air conditioning and watch out for parking fees at £24 for 12 hours!!!! Fortunately parking fees did not apply for guests staying at the hotel for the wedding party that was held there. I thought I had booked an upgrade but found out at the hotel after getting into my room... More 

Review collected in partnership with Hilton Hotels & Resorts

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Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Lindsay E Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I would like to offer my apologies for your disappointments. I will be discussing your review with my senior management team to ensure improvements are made where necessary. With regard to your e-standby request... More 

London
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here to attend a business event nearby. It was ironic that part of the event I was about the importance of providing excellent customer service! The facilities at the hotel are quite good - I didn't realise there was a pool/gym until I checked in. The room was huge and comfortable although the decor is dated and a... More 

Was this review helpful? Yes 1
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear JamesLondon Thank you so much for your feedback and comments following your recent stay with us. I was concerned to read your comments regarding bar service, I can only apologise for the poor service that you experienced and thank you for bringing this to my attention. Please be assured I will address these issues with the relevant team members... More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business, midweek. Although the lobby and bar area look nice and have been furnished to a high standard, you would think you have arrived at travel lodge once you enter the hotel room. The rooms are dated, mouldy and the carpets are disgusting. I don't like the fact they join two singles to claim a large double.... More 

Was this review helpful? Yes 1
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear pardesi Ashiq Thank you for posting a review of your recent stay. We have just completed a fully refurbishment of our Lobby and Bar and I am pleased that you liked the changes that have been made. Apologies that you were not happy with your guest room, although the rooms have not yet been refurbished all have brand new... More 

Puchong, Selangor, Malaysia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 6 nights here, in two separate visits. We had two different family rooms and both easily took the five of us. Reflecting other reviews, the rooms do need to be brought up to the standard of the lobby which is a lovely airy place to be. All rooms had mattress upgrades while we were there so the much-spoken... More 

Was this review helpful? Yes 3
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Steve H Thank you for reviewing your recent stay. It was pleasing to read that your enjoyed your stay and also the improvements that we have made. I have passed you kind comments onto the team here at the hotel. and look forward to welcoming you back again soon. Kind regards Nadine Rees Hotel Manager More 

Burghead, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Business trip with a colleague. As described by other reviewers, the lobby and lounge area do not reflect the standard of the rooms. They are tired. I'm not fussy - I just feel a little let down given that the tariff was not cheap. My telly was also temperamental. Bed sheets were soft and bed really comfy. The lounge was... More 

Was this review helpful? Yes 1
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Ltwinterz Thank you for your feedback following your recent stay. It really does help when our guests take the time to post constructive reviews. I have noted your points about both the bar team and also your TV and have asked my senior team to investigate, this is most certainly not the standards that we expect from our team... More 

Newport, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

WE found this hotel without difficulty just off the M4. Staff were helpful and courteous, breakfast plentiful. We used several times in the 90s and it ahs not been refurbished since. Nice place, just a bit tired looking.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Nadine_Rees, General Manager at Hilton Newport, responded to this review

Dear Danny H Thanks for taking the time to review your recent stay. I will pass your kind comments about the team here at the hotel on to them, they really do appreciate it when our guests take the time to post positive feedback. We are in the process of a refurbishment programme with the lobby and bar area now... More 

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