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Crown Hotel

2.0 of 5
545 King Street | Times Square, Longton, Stoke-on-Trent ST3 1HD, England
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Crown Hotel
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148 reviews from our community

Traveler rating
    7
    17
    26
    15
    83
See reviews for
16
34
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17
Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (148)
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    (37)
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    (50)
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    (42)
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    (19)
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1 review
3 of 5 stars Reviewed 1 week ago via mobile

Got what we paid for, a cheap but very friendly hotel, great as a stop off for Alton towers, best to ask for an extra pillow on check in, or to bring one of your own, as the room only came with one per person.

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Sittingbourne, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked this Via latenight.com as a budget hotel to get our heads down while visiting Alton Towers for three days. We stayed a total of three nights, a Fri, Sat and Sun night. Upon arrival at the hotel staff were accommodating and friendly. They gave us a brief history of this charming old building and directed us to our... More 

Was this review helpful? Yes 1
Folkestone, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Do not be fooled by the professional photos to start they are not anything like the real thing is. (SEE MY PHOTOS) When we arrived at the Hotel my partner and business colleagues joked about how run down the place looked, but I was happy to just get inside and unload our bags ready for a long weekend at an... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed last night. There was 5 adults and 2 children. As the management knew we were related he put us in rooms next to each other wish was very thoughtful. We knew we weren't staying in the ritz but the the rooms need updating. On that note the bed was comfy and clean, plenty of clean fluffy towels. The... More 

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Insects in the drawers, pubic hair and bed bugs in the bed, black mould on the walls, flies around the room, wires hangin around on the floor,coffee mugs full of dirt and dust,wallpaper hanging off the wall. I have the photos to show. I will be reporting this to trading standards and watchdog. Asked for a refund.

Was this review helpful? Yes 5
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As we were in Longton the closest place to meet with a friend was the crown hotel as no where else was open at the time & I'd never actually been in we popped in for drink wish we hadn't ! ! It smelt to high heaven especially the toilets and they were rank !! We sat in the restaurant... More 

Was this review helpful? Yes 3
Liverpool, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

stay here for 3 nights with my son i had room 207 and my son had room 206 both doubles the rooms cost 22.50 per night this was a bargin for these rooms clean tidy on suite towels ,tv and kettle i had read the reviews b4 we went and i was dreading what we were going to get i... More 

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel was booked for us for by our company. Once it was known to me where we'd be staying I did a trip advisor search to check out where we'd be getting our heads down. I saw the scathing reviews but thought it can't really be that bad. After finally parking the vans amongst all the littered beer cans... More 

Was this review helpful? Yes 4
simon a, General Manager at Crown Hotel, responded to this review

I do apologise if you were unhappy with your room our current reviews indicate the effort we are making since the handover I believe the guest arrived with preconceived ideas on the hotel so there was nothing I could do to resolve the matter I do hope we can resolve this matter internally. More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Crown Hotel this weekend 21st March. It is fair to say that the Hotel has seen better days and the decor could be described as tired. Our room was a family room, which overlooked the train tracks. We never heard a train at all, there is some traffic moving outside the front of the hotel you cant... More 

Was this review helpful? Yes 2
Lancs
Contributor
19 reviews 19 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 5, 2015

Paying just £26 for a family room, I can have no complaints. There is a good car park at the rear. There is some beautiful old tiling around the entrance and nice wrought iron on the staircase. The member of staff who greeted me was very friendly and the booking I had made that morning through LateRooms had worked fine.... More 

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