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All 1 Hanley hotels

Quality Hotel & Leisure Stoke on Trent

3.0 of 5 Hotel   |   66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB, England
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Quality Hotel & Leisure Stoke on Trent
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Ranked #1 of 1 hotels in Hanley
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615 people have reviewed this hotel

Traveler rating
    61
    128
    118
    113
    195
See reviews for
146
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95
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Carlisle, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

just came back from Easter break very nice staff and manager they couldn't do enough for you nothing was to much trouble clean well kept rooms the food was excellent we are normally hard to please but this hotel ticked all the boxes

Was this review helpful? Yes 3
Waterlooville, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We visited alton towers for the weekend and our friends booked this hotel. We had four rooms between us 2 doubles and 2 twins. As we did not book the hotel I trip advisored the hotel and after reading the reviews was very worried about staying here to the point of trying to book other accommodation. As it was bank... More

Was this review helpful? Yes 4
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for posting a review following your weekend stay here at the Quality Hotel with your family and friends. It is pleasing to read that your fears were allayed by the warm and frienly team here and the comfort of the bedrooms. Our swimming pool is indeed kept at a very comfortable temperature, and it is possible... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We've just returned from an Easter weekend break whilst visiting Alton Towers with our friends. We booked 4 rooms for our two families of 2 adults n 2 kids in each, after reading the reviews before we went we were obviously expecting the worse! But we are pleased to say the hotel is lovely, clean, tidy and most importantly friendly... More

Was this review helpful? Yes 4
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Thank you for posting a review following your Easter weekend break here at the Quality Hotel. We are very pleased to read that your families had such a great time here and that the team made you feel welcome. Your kind comments will be shared with them. I hope your journey back to Portsmouth was a good one... More

ipswich
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I don't know what people expect for a 3 star hotel when they write negative reviews. What i found were very helpful staff at a very busy time over easter accommodating me really well and without question or extra charges, moving rooms to a double room as my company had booked a single room. The room was clean, bright and... More

Was this review helpful? Yes 8
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for posting a review following your stay here at the Quality Hotel. As you say, we are a 3 star hotel with a good team and excellent facilities which include free parking and a Leisure Club with complimentary entry for residents. Given our central location it is conveniently placed for all the local attractions here in... More

Watford, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed with my young daughter for 3 nights it was very easy to get to Alton towers it's a great location the town is nice and close all the staff are friendly and helpful and the pool was great to have will be going back when we visit Alton towers again for sure

Was this review helpful? Yes 8
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Thank you for posting a review following your recent stay here at the Quality Hotel. We are very pleased to read that your family had such an enjoyable stay here on your way to Alton Towers and that your daughter had fun in our pool before leaving. Your kind comments will be shared with the team. We look... More

Yorkie in Norfolk
Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Have just completed a 4 night stay at this hotel. As you come out of the restaurant, there is a full size advert for the hotel which states " Quality is not just a word, it's a product". I find it very hard to disagree with this statement. Quality staff in every department, from smiling helpful receptionists, friendly and approachable... More

Was this review helpful? Yes 9
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for sending in a review following your recent 4 night stay here at the Quality Hotel, Stoke-on-Trent. We are delighted to read that you enjoyed the hospitality on offer and that the food and service standards met your expectations. Your observations with regard to one member have been noted. Your review will be shared with the... More

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Me and my girlfriend had to endure two very long and terrible nights at the "quality" hotel and spa... The rest of the hotel was that bad we didn't even attempt the spa. This is my first review on tripadvisor and I literally don't know where to start with how bad this hotel actual is, I can honestly say it's... More

Was this review helpful? Yes
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Reviewer, I am somewhat perplexed by your recent review in which you have found fault with just about every aspect of the building, including bizarrely the 'home-made' lift. In the cabin there is a plaque which gives the lift capacity and the manufacturer's name - Otis. Given the amount of issues mentioned, it is surprising that these problems were... More

Barnsley, United Kingdom
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for just the night during a trip to alton towers and after reading the reviews was a little apprehensive but have to say was surprised when arrived staff were very helpful.good Car parking and we stayed in room 310 and we had no issues with noise the breakfast was nice and room was clean and quite modern all... More

Was this review helpful? Yes 10
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for posting your recent review. We are delighted to read that you enjoyed your stay here at the Quality Hotel, and the room and breakfast was to your liking. Your kind comments will be shared with the team. I trust you had a great day out at Alton Towers and we look forward to seeing you... More

Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were very clean and had everything required from a basic stay, yes the décor isn't the most up to date but for 2 night stay for 2 £80 isn't bad at all plenty of free parking a bar on site. coming from the countryside the neighbourhood wasn't a place I would want to go out on my own... More

Was this review helpful? Yes 9
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Reviewer, Many thanks for your recent posting. We are very pleased to read that you enjoyed your stay here at the Quality Hotel and that you believe we offer value for money given the complimentary facilities on site, i.e. car parking and a leisure club. Do pay us a visit again when next in the area. Kind regards, Patrick... More

Bury St. Edmunds, United Kingdom
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I have just had an overnight stay with my family at the Quality Hotel in Stoke on Trent. The hotel is excellent and the decor, facilities and staff were all first class. I was surprised that it only rates as 3*, as it is far superior to some 4* hotels I have stayed in. We had a family room, which... More

Was this review helpful? Yes 14
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for posting a review following a recent visit with your family here at the Quality Hotel. We are delighted to read that you enjoyed your stay and we hope to see you again on a future visit to Stoke. Your compliments will be shared with the team. King regards, Patrick Fitzgerald. More

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Additional Information about Quality Hotel & Leisure Stoke on Trent

Also Known As:
Quality Hotel Stoke On Trent
Quality Inn Stoke On Trent
Quality Hotel & Leisure Stoke On Trent Hanley, Stoke-On-Trent, UK
Address: 66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB, England
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent > Hanley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Hanley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Leisure Stoke on Trent 3*
Official Description (provided by the hotel):
The 136 bedroomed hotel is situated in the city centre within walking distance to theatres, shops, casino, restaurants & bars. All bedrooms have en-suite facilities, tea & coffee making facilities, direct dial telephones & hairdryers as well as complimentary WIFI access. We boast a superb restaurant, 7 meeting / conference rooms, including two large function rooms which are ideal for hosting parties & wedding receptions. As well as free car parking & wifi access throughout the hotel, guests can also enjoy complimentary use of the hotels leisure facilities which include Heated Indoor pool, sauna, steam room, Jacuzzi & fully equipped gym. ... more   less 
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