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All 1 Hanley hotels

Quality Hotel & Leisure Stoke on Trent

3.0 of 5 Hotel   |   66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB, England
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Quality Hotel & Leisure Stoke on Trent
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Ranked #1 of 1 hotels in Hanley
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610 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Yorkie in Norfolk
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Have just completed a 4 night stay at this hotel. As you come out of the restaurant, there is a full size advert for the hotel which states " Quality is not just a word, it's a product". I find it very hard to disagree with this statement. Quality staff in every department, from smiling helpful receptionists, friendly and approachable... More

Was this review helpful? Yes 1
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for sending in a review following your recent 4 night stay here at the Quality Hotel, Stoke-on-Trent. We are delighted to read that you enjoyed the hospitality on offer and that the food and service standards met your expectations. Your observations with regard to one member have been noted. Your review will be shared with the... More

London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Me and my girlfriend had to endure two very long and terrible nights at the "quality" hotel and spa... The rest of the hotel was that bad we didn't even attempt the spa. This is my first review on tripadvisor and I literally don't know where to start with how bad this hotel actual is, I can honestly say it's... More

Was this review helpful? Yes
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Reviewer, I am somewhat perplexed by your recent review in which you have found fault with just about every aspect of the building, including bizarrely the 'home-made' lift. In the cabin there is a plaque which gives the lift capacity and the manufacturer's name - Otis. Given the amount of issues mentioned, it is surprising that these problems were... More

Barnsley, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for just the night during a trip to alton towers and after reading the reviews was a little apprehensive but have to say was surprised when arrived staff were very helpful.good Car parking and we stayed in room 310 and we had no issues with noise the breakfast was nice and room was clean and quite modern all... More

Was this review helpful? Yes 3
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for posting your recent review. We are delighted to read that you enjoyed your stay here at the Quality Hotel, and the room and breakfast was to your liking. Your kind comments will be shared with the team. I trust you had a great day out at Alton Towers and we look forward to seeing you... More

Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were very clean and had everything required from a basic stay, yes the décor isn't the most up to date but for 2 night stay for 2 £80 isn't bad at all plenty of free parking a bar on site. coming from the countryside the neighbourhood wasn't a place I would want to go out on my own... More

Was this review helpful? Yes 3
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Reviewer, Many thanks for your recent posting. We are very pleased to read that you enjoyed your stay here at the Quality Hotel and that you believe we offer value for money given the complimentary facilities on site, i.e. car parking and a leisure club. Do pay us a visit again when next in the area. Kind regards, Patrick... More

Bury St. Edmunds, United Kingdom
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I have just had an overnight stay with my family at the Quality Hotel in Stoke on Trent. The hotel is excellent and the decor, facilities and staff were all first class. I was surprised that it only rates as 3*, as it is far superior to some 4* hotels I have stayed in. We had a family room, which... More

Was this review helpful? Yes 7
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for posting a review following a recent visit with your family here at the Quality Hotel. We are delighted to read that you enjoyed your stay and we hope to see you again on a future visit to Stoke. Your compliments will be shared with the team. King regards, Patrick Fitzgerald. More

Saundersfoot, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

me and my wife stayed here for the night when we were visiting alton towers, there was parking right outside the hotel, we were able to check in straight away as our room was ready, we went to the hotel bar that evening where the staff were friendly, we them had a mean in the hotel restaurant where me and... More

Was this review helpful? Yes 5
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Many thanks for posting your recent review. We are delighted to read that you enjoyed every aspect of your stay here at the Quality Hotel and we look forward to welcoming you again on your next trip to Alton Towers. Kind regards, Patrick Fitzgerald. More

Chester, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in the hotel on 4 occations which was booked by my work HR. First stay was in room 502, which is an Annex at the back of the hotel, room was a decent size but no WIFI reception, had to go in to the main hotel. Then stayed in roon 321, again a decent size but the shower was... More

Was this review helpful? Yes
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Guest, Thank you for posting your recent review following your several stays here this year. Your constructive comments have been noted and our I.T. company is investigating the issues raised. I do hope that you will visit us again when next in the area. Kind regards, Patrick Fitzgerald. More

Carrigart, Ireland
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

I stayed here for 2 weeks in Jan 14 & again 2 weeks in Mar 14 for work commitment. Jan, room noisy, especially at weekends and shower pretty useless. TV had 7 stations, BBC1 sound kept muting and other stations' picture quality poor. Cleaning of room was average but coffee and tea not restocked. March's stay in a tiny room... More

Was this review helpful? Yes
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Reviewer, Many thanks for posting your recent review. Your constructive comments will be passed to the relevant departments for immediate action, as indeed will your compliments regarding the team here at the Quality Hotel. We look forward to welcoming you again soon. Kind regards, Patrick Fitzgerald. More

London
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Having read about this hotel on here, I was a little reticent about staying here on a trip organised by a client. We all found the staff to be very helpful and polite. My only reservation would be that some of the rooms are very hot, and seemingly it is difficult to alter the heating or keep the windows open... More

Was this review helpful? Yes 2
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Reviewer, Many thanks for your recent posting whilst on a business trip to Stoke. We are pleased to read that you had an enjoyable stay overall and that you felt the Quality Hotel offered value for money being that it is in such a central location. Your kind comments regarding the team will be much appreciated. We look forward... More

Krasnoyarsk, Russia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 10, 2014

Despite the refurbishment service was awful on reception. There were intractable women at the desk. All problems of the group were solved with big reluctancy. There was an accident in one room, the mirror fell off the wall in bathroom.

Was this review helpful? Yes
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Dear Reviewer, Thank you for your recent posting. I am surprised to read your negative comments regarding the reception team during your ballet groups stay here last weekend. As I was present during the check-in, your requests were promtly relayed to housekeeping and actioned within the hour. Similarly, breakfast service times were adjusted to meet your groups needs. Kind regards,... More

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Additional Information about Quality Hotel & Leisure Stoke on Trent

Also Known As:
Quality Hotel Stoke On Trent
Quality Inn Stoke On Trent
Quality Hotel & Leisure Stoke On Trent Hanley, Stoke-On-Trent, UK
Address: 66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB, England
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent > Hanley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Hanley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Leisure Stoke on Trent 3*
Official Description (provided by the hotel):
The 136 bedroomed hotel is situated in the city centre within walking distance to theatres, shops, casino, restaurants & bars. All bedrooms have en-suite facilities, tea & coffee making facilities, direct dial telephones & hairdryers as well as complimentary WIFI access. We boast a superb restaurant, 7 meeting / conference rooms, including two large function rooms which are ideal for hosting parties & wedding receptions. As well as free car parking & wifi access throughout the hotel, guests can also enjoy complimentary use of the hotels leisure facilities which include Heated Indoor pool, sauna, steam room, Jacuzzi & fully equipped gym. ... more   less 
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