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All 7 Greenlane hotels

Novotel Auckland Ellerslie

4.5 of 5 Hotel   |   72-112 Greenlane East, Greenlane 1543, New Zealand
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84%
Ranked #2 of 7 hotels in Greenlane
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
youngJase New Zealand
  • Reviews (574)
  • Photos (52)
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  • Room tips (34)
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574 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
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English first
New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here at the start of the month. Checked in late nice room on top floor. Woke up early for breakfast before meetings all day. In the resturant i was greeted by this young guy his name began with K (kerin). He greated me with a smile and asked if i wanted a coffee the next thing i know he... More

Was this review helpful? Yes 1
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Thanks very much for your feedback and it's really great to see that our team is doing a wonderful job in providing outstanding service to our guests. We hope to see you soon and thanks again for sharing your view. More

Whangarei, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Service at Novotel Ellerslie was second to none! All staff were very friendly and professional and went above and beyond to ensure we had a great experience. Rooms were comfortable, clean and aw ell presented. Great variety of food at breakfast buffet. Limited parking but again, the efficient staff took care of parking our vehicle in the secure parking (and... More

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Thank you very much for your feedback. We are happy to hear that you enjoyed your time with us and that the team provided excellent service. Have a great week and we look forward to seeing you again soon. All the best. More

New Zealand
Contributor
14 reviews 14 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed over night - staff were friendly, efficient & obliging. In fact the staff we dealt with were excellent. The breakfast is one of the best I have had - great array to chose from & nicely displayed. Staff in the breakfast room were great - always a smile and efficient. Loved the latte. The hotel is fresh and well... More

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hello Margaret and thank you so much for your lovely feedback. The team is very happy to know that you enjoyed your stay and we look forward to welcoming you again soon. Have a great week! More

Greymouth, New Zealand
Top Contributor
87 reviews 87 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here several times for work visits and have always found the rooms/bathrooms well presented, clean and comfortable and most important the lighting is great for reading in bed and at the desk. This was the first winter trip and it took a while for my room to heat up but staff responded promptly and had it warm by... More

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hello Christine and thank you for posting your review. We are happy to see that you enjoyed your stay and that our Restaurant and Bar staff provided friendly and professional service. We wish a wonderful week and hoping to see you again soon. Best regards, More

Whangarei, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Family of four stayed 2 nights, was not expecting anything amazing as was a very cheap deal. I was really impressed and this hotel totally exceeded my expectations. It has a really nice relaxing atmosphere. Rooms were tidy and comfortable. Staff were really friendly and always asking if you needed anything. We will definitely go back and have recommended to... More

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

That's great to hear! Thank you so much for your feedback and we look forward to welcoming you and family soon. All the best. More

Contributor
20 reviews 20 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay for work at this hotel a couple of times a year. The rooms are comfortable and ideal for a business traveller. Staff are friendly and the hotel is trying to do the Eco thing which is why they have pulled the mini bar out but you can ring and ask for snacks it you wanted. Food is what... More

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hi there and thank you so much for supporting us on our Grab'n Go in-room dining offer. This is an important initiative towards reducing impact on the environment and we truly appreciate your comments. The team looks forward to welcoming you soon and wishing you a fantastic week. All the best. More

Thames, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We got a good deal, so felt the price was worth it. Rooms were decent size, good bed, decent shower, clean and warm. Room service was a bit odd, more like a takeaway style. Would prefer something more substantial/formal. Staff service very friendly. Breakfast was a great selection and very tasty.

Was this review helpful? Yes 1
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hello there and thanks for sharing your thoughts. We look forward to seeing you soon. Regards, More

Hamilton, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

We booked in to stay at the Novatel had stayed in Accor properties many times. This experience was a shocker, the bed was lumpy and soft, no mini bar and room service came in a paper bag. We spoke to the duty Manager and were offered a wooden board OMG not Five star but worse than budget accommodation, after an... More

Was this review helpful? Yes 1
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Dear customer, The team is deeply sorry to hear about your experience and we truly apologise for all the inconvenience we have caused to you. I have personally addressed this situation with the guest as soon as I got involved and I understand we have found a mutual agreement where both parties are now happy with the outcome. We very... More

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Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Travelocity, Orbitz, Priceline, Tingo, Hotels.com, Agoda and BookingOdigeoWL so you can book your Novotel Auckland Ellerslie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

52 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
Number of rooms
147

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