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All 7 Greenlane hotels

Novotel Auckland Ellerslie

4.5 of 5 Hotel   |   72-112 Greenlane East, Greenlane 1543, New Zealand
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84%
Ranked #2 of 7 hotels in Greenlane
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Bambang S Semarang, Indonesia
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581 people have reviewed this hotel

Traveler rating
    200
    284
    75
    13
    9
See reviews for
130
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187
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Semarang, Indonesia
Top Contributor
186 reviews 186 reviews
60 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 1 week ago

This time, I would like to share my experience staying at Novotel Auckland Ellerslie slightly over two weeks ago. After leaving Waitomo earlier in the afternoon, both of me and my wife arrived in Auckland in the evening. Once we arrived in Auckland area, we kept driving by using our GPS navigation. However, our GPS guided us to the wrong... More

Was this review helpful? Yes 1
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hello "Bambang" and thank you so much for your insightful review. It's great to see that you thoroughly enjoyed your stay and that our service levels were according to your expectations. We hope to see you again soon and wishing you all the best. Happy travels! More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is completely hopeless now they have removed all minibar and snacks. It is a city motel at best now. I don't want to have to ring room service for a small bottle of beer or a bag of crisps. Completely disappointed.

Was this review helpful? Yes 1
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hello there and thank you for sharing your opinion. We are happy to fully stock your minibar next time you come back to our hotel. If I can please ask you to drop me a line at h3060-gm02@accor.com with your details so then I will be able to update your profile accordingly. It's that simple! Thank you again and we... More

Hamilton, New Zealand
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Room was very clean and comfortable. Excellent service from reception staff and restaurant staff. Would have been good to have a compendium of services in both the hotel and locally available in the room.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hello there and thank you for your review and suggestions. Best regards. More

New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

Stayed here at the start of the month. Checked in late nice room on top floor. Woke up early for breakfast before meetings all day. In the resturant i was greeted by this young guy his name began with K (kerin). He greated me with a smile and asked if i wanted a coffee the next thing i know he... More

Was this review helpful? Yes 1
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Thanks very much for your feedback and it's really great to see that our team is doing a wonderful job in providing outstanding service to our guests. We hope to see you soon and thanks again for sharing your view. More

Whangarei, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 20, 2014

Service at Novotel Ellerslie was second to none! All staff were very friendly and professional and went above and beyond to ensure we had a great experience. Rooms were comfortable, clean and aw ell presented. Great variety of food at breakfast buffet. Limited parking but again, the efficient staff took care of parking our vehicle in the secure parking (and... More

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Thank you very much for your feedback. We are happy to hear that you enjoyed your time with us and that the team provided excellent service. Have a great week and we look forward to seeing you again soon. All the best. More

New Zealand
Contributor
14 reviews 14 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

Stayed over night - staff were friendly, efficient & obliging. In fact the staff we dealt with were excellent. The breakfast is one of the best I have had - great array to chose from & nicely displayed. Staff in the breakfast room were great - always a smile and efficient. Loved the latte. The hotel is fresh and well... More

Was this review helpful? Yes
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review

Hello Margaret and thank you so much for your lovely feedback. The team is very happy to know that you enjoyed your stay and we look forward to welcoming you again soon. Have a great week! More

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Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

35 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
Number of rooms
147

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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