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2.0 of 5 Lodge   |   47225 Highway One, Pfeiffer Big Sur State Park, Big Sur, CA 93920
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Big Sur Lodge
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359 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Big Sur Lodge
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USA
Contributor
12 reviews 12 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 6, 2015

I want to first stipulate that this review and rating is for the room and restaurant, not for the surroundings. Big Sur is outstandingly beautiful. I spent a night at Big Sur Lodge the last week of December, it was an exceptionally cold time of year for California. We paid $300 per night. The room came with a fireplace and... More 

Was this review helpful? Yes 1
Guest_Services_Inc, Public Relations Manager at Big Sur Lodge, responded to this review

damyd- Thank you for visiting Big Sur Lodge this December. We are happy to hear that you enjoyed the surroundings of Big Sur. While it is true that we do not have telephones in the rooms as part of the retreat-like atmosphere here at Big Sur Lodge, we do have a courtesy telephone for calling the front desk available to... More 

Summerville, South Carolina
1 review
4 of 5 stars Reviewed January 6, 2015

I read many reviews before booking our cabin at Big Sur Lodge. If you know what to except you won't be disappointed. The only thing I would do different is include the fireplace. I opted for a full kitchen and not the fireplace. The cabin was a little chilly. We stayed two nights, Dec.26th & 27th. The first night we... More 

Was this review helpful? Yes
Guest_Services_Inc, Guest Relations Manager at Big Sur Lodge, responded to this review

donna3kf- Thank you for your lovely review. We are delighted to hear that you enjoyed your kitchenette room near the swimming pool. We are happy that you enjoyed our restaurant as well as staying in and cooking with your family in your kitchenette room. And, thank you for encouraging other travelers to come and enjoy the many hiking opportunities as... More 

Bakersfield, California, United States
1 review
1 of 5 stars Reviewed December 31, 2014

After checking in with Lars, we hopped in the car and laughed and said "can you say disgruntled employee!" We went and found our cabin and walked in. It was ice cold and we spent few minutes trying to get the remote to work for the fire. It showed the changes taking place on the remote but did nothing to... More 

Was this review helpful? Yes
Guest_Services_Inc, Public Relations Manager at Big Sur Lodge, responded to this review

Dave N- My goodness! We are very disappointed to read your review and to hear about your stay with us. We are thoroughly embarrassed! There is no excuse for what you experienced. We deeply apologize that no maintenance person was available to assist you with your heater, that the front desk person seemed hurried and unhappy at your evening check... More 

Fort Lauderdale, Florida
Top Contributor
58 reviews 58 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 24, 2014

Old fashioned lodging inside the redwoods park. Spent a night, pretty quiety. Comes with a bundle of wood for the fireplace but has electric as well. Parking right outside the door is nice. Has a general store as well.

Was this review helpful? Yes 1
Guest_Services_Inc, Public Relations Manager at Big Sur Lodge, responded to this review

Rich V- Thank you for your wonderful review! We are thrilled to hear that you liked our lodging and amenities. Thank you so much for visiting us. Please come see us again soon! More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 4, 2014

Food was good, service was poor. Understaffed (according to manager) and no list was being kept, so people seated ahead of us randomly. Coffee and espresso bar poorly managed as well. Restrooms were filthy several days in a row. Overall, restaurant experience was poor while our stay was great!

Was this review helpful? Yes 1
Guest_Services_Inc, Guest Relations Manager at Big Sur Lodge, responded to this review

Tom B- We are happy to hear that you enjoyed your stay at Big Sur Lodge. We deeply apologize that the restaurant and cafe were not operating optimally during your stay. We thank you for letting us know what you observed about the restroom. If you would let us know what date you visited, we will address these issues directly... More 

San Jose
Top Contributor
77 reviews 77 reviews
71 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 1, 2014

My husband and I spent 2 nights at the Big Sur Lodge for a weekend getaway. We really enjoyed our stay. The location of the cabins is great - up the hill from the lodge and the highway, so it is pretty quiet there. The lodging is in the state park, so hiking is nearby. It is also very close... More 

Was this review helpful? Yes 2
Guest_Services_Inc, Guest Relations Manager at Big Sur Lodge, responded to this review

november_moon- Thank you for choosing Big Sur Lodge for your weekend getaway. We are happy to hear that you liked the location, the friendly and welcoming staff, the wine list and breakfast in our restaurant. Concerning the rooms, for your next visit, we do offer portable fridges. Please just ask our front desk at check-in or at booking and we... More 

Lawrenceville, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 1, 2014

I don't mind if a place is out of date or worn out, but I absolutely cannot deal with dirty! One nightstand had some type of green goo on it, smeared and dried, while both nightstands had sticky rings where glasses had sat. The bed linens on my son's bed had something nasty and wet on it, so I gave... More 

Was this review helpful? Yes 3
Guest_Services_Inc, Public Relations Manager at Big Sur Lodge, responded to this review

Kathleen M- Oh dear! We are very disappointed to read your review. When staying at Big Sur Lodge, we encourage guests to reach out to our Front Desk while here with any concerns and we will immediately address them. In your case, we would have been more than happy to send a housekeeper to your room to solve any cleaning... More 

Manhattan Beach, California
Top Contributor
105 reviews 105 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 26, 2014

Big Sur Lodge A two night minimum stay in a Cabin is a must if you want to experience many awesome here-they-are Redwood hikes/falls/Candyland. The Lodge is very well acquainted with world travelers; please use your Forest voice. We stay in Big Sur every Thanksgiving for Eight Days A Week! Big Sur Lodge has wonderful Dreyer's Ice Cream; enjoy two... More 

Was this review helpful? Yes 3
Guest_Services_Inc, Public Relations Manager at Big Sur Lodge, responded to this review

ycnans coat- Wow! Thank you so much for your awesome review! Thank you appreciating the hiking trails, our ice cream and our General Store. We are delighted that you visited us and we thank you for being a repeat customer to the Big Sur area. We look forward to your next visit. Merry Christmas! More 

Falkirk, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 22, 2014

We visited the Big Sur Lodge as part of our honeymoon trip travelling up the California Coast. My husband and I are both keen hikers and lovers of the great outdoors, and so the inclusion of entry to several national parks in the room rate, as well as the stunning location, were key factors in our deciding to stay here.... More 

Was this review helpful? Yes 1
Highlands Ranch, Colorado
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2014

We were traveling down the Pacific Coast with our family (kids 6 and 8) and the Big Sur Lodge was very memorable. We arrived in the evening tired and hungry and were pleased to find a quaint restaurant with tasty, healthy and affordable food. Our cabin, although simple, was CLEAN and plenty spacious. It was nestled among large redwoods. We... More 

Was this review helpful? Yes 2
Guest_Services_Inc, Customer Service at Big Sur Lodge, responded to this review

Erin W- Thank you for your terrific review! We are so happy to hear that you had a memorable and enjoyable stay here at Big Sur Lodge. Thank you for sharing with other travelers all the highlights of your stay! Capturing a video of the deer running and prancing around sounds absolutely wonderful. We look forward to your next visit.... More 

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Additional Information about Big Sur Lodge

Address: 47225 Highway One, Pfeiffer Big Sur State Park, Big Sur, CA 93920
Location: United States > California > Big Sur
Price Range (Based on Average Rates): $
Hotel Class:2 star — Big Sur Lodge 2*
Number of rooms: 62
Also Known As:
Big Sur Hotel Big Sur

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