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Hotel Arrecifes Suites

Heriberto Frias Sm-2 Mz-14 Lote-7, Puerto Morelos 77580, Mexico
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1 room 1 guest
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44 Reviews from our TripAdvisor Community

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Traveler rating
    10
    21
    9
    4
    0
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11
21
3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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  • Spanish first
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    (44)
  • Mar-May only
    (10)
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    (14)
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    (8)
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    (12)
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kutztown, PA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Loved everything about this little hotel, & would definitely return when the seaweed issue is ever over...read a lot of info on the situation, apparently since February of this year it's been bad, but the smell would wake us from a dead sleep at night if the breeze blew our way...& that was with the room all closed up &... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW

Arricefes Suites own website is deceptive and void of some critical information. "12 suites, and 2 studios, all beachfront with an amazing ocean view" is what is says. The reality is different. Neither of the studios in the beach front building have an ocean view. They are located at the back of the building and look out over the parking... More 

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Niskayuna, New York
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 1 week ago

I carefully check the reviews on Trip Advisor prior to booking a hotel. These looked fine, but when we entered our suite I was not happy. Guests should know that "air conditioned" means only in one room, the bedroom. It works great there, but in the kind of heat you get in Quintana Roo you need more. The place seems... More 

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Mission Viejo, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I went thru so many hotels to find the perfect place for our vacation. This place is beautiful, the hotel is super small, the suite we had had a giant balcony with a bench and table to eat. It also has a staircase that goes from our balcony down to the lower level which is right by the sand. I... More 

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Cancun, Mexico
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got two suites next to eachother first floor level.. it was a good nice stay ! It was always clean eventhough they came to clean the suites sometimes after 6pm 😐 internet is slow and our tv never worked the technician came everyday to "fix" it but it never worked.. but we stayed only short time at the suites... More 

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Huntington Beach, California, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is awesome! We had our flight delayed and thus we arrived to our hotel at 9pm, there was staff waiting for us to check us in. There are two people working shifts at the front desk. The man who works night shifts has excellent English and is very customer service oriented. The lady who works during the day... More 

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Ciudad Juarez, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

The room was greatly equipped and very clean. The only issue was that they were remodeling the hotel so there was a lot of construction noise very early in the morning but since I placed the reservation with quite some anticipation I guess they couldn't change the room because I forgot something inside the room and when I came back... More 

Was this review helpful? Yes 1
the pas, manitoba
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 5, 2015

Loved this hotel! One of my most relaxing vacations ever! Right on the beach. Other guests were all very friendly. Staff was amazing. Uncrowded beach. No fighting for loungers. Front desk was accommodating and helpful. Great views. Clean. Hammock hooks in every room and on the balcony. Small pool at Arrecifes 2 for your use. 10 - 15 minute walk... More 

Was this review helpful? Yes 2
Portland, Oregon
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed February 26, 2015

I've been traveling to Mexico for the last 20 years and would estimate I've stayed in 50 or 60 different hotels. I've never been given a room (in Mexico or anywhere else) that smelled so strongly of cigarette smoke. I don’t smoke and I don’t like the smell. When we opened the door to our room, we immediately asked for... More 

Was this review helpful? Yes 3
yellow_seahorse, Manager at Hotel Arrecifes Suites, responded to this review

Thank you for taking the time to write a review. We are very sorry that you had that experience. Our rooms are non-smoking but unfortunately we can not control what our guests do inside the room. We tried to do everything we could at that time to solve the smell in your room, like changing the linens again and put... More 

Moncton, NB
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 10, 2015

We stayed at Arrecifes II the last two weeks of January 2015. This is the newer building and is clean and very good value for the price. We booked a day before arriving so had to settle for a one room unit with balcony, bar fridge and microwave instead of a one bedroom unit with kitchenette. However, the staff were... More 

Was this review helpful? Yes 4
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