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Posada el Moro

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Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico
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Posada el Moro
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Posada el Moro
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206 reviews from our community

Traveler rating
    93
    75
    25
    9
    4
See reviews for
34
117
18
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Posada el Moro
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Manitoba, Canada
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed February 11, 2015

Nice quaint hotel in a great location two blocks from the beach. Our junior suite for two adults, room 34, on the second floor facing the pool was a great location. Free breakfast included coffee, tea, toast and a fruit plate. Larger breakfasts are available for a charge. There are numerous restaurants in the area and some shopping as well.... More 

Was this review helpful? Yes 1
Washington DC
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2015

I love staying at Posada el Moro. I feel comfortable and safe here and the staff feel like family to me. It is in a wonderful location right near the town square. The setting is lovely, the rooms are comfortable and the staff make every effort to please. I have stayed here 5 years in a row and many come... More 

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 24, 2015

We stayed here for three nights on our way back to UK and found the staff friendly and the rooms comfortable. The food was not so special but there are many other places to eat and the Hotel is a very good base. It is between the main square and the beach up the road. We didn't use the small... More 

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long island
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed January 21, 2015

just returned from a 15 night stay....we love this little hotel. it's clean, comfortable and in the best possible location. the staff will go to great lengths to make you happy....Always a smile, buenos dias, how are you. the restaurant is a gem,,,,wasn't there last january. we ended up having most of our meals there and everything we ordered was... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2015

Quaint, pleasantly quiet, great location. Good price and good service. The pool in the garden provides nice ambiance as well as good shade/relief on a hot day. Family with two small children; we stayed two nights. Puerto Morelos is a lovely town.

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
84 reviews 84 reviews
31 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 20, 2015

I loved staying in this locally owned hotel. The room was comfortable and clean, the staff were friendly and helpful, and the location was ideal, less than a block from the center of Puerto Morelos but insulated from excessive noise. The only tiny drawback, and this was not the fault of the hotel, was the noise from dogs barking at... More 

Was this review helpful? Yes 1
PomoElmoro, Owner at Posada el Moro, responded to this review

Dear maroboston: Thanks for your time to write your review. Indeed the dogs barking at night is becoming a nuisance. I do not blame the dogs but their owners. Sorry for this problem that is out of hands to solve it. Our local authority is aware of this problem and is looking for a solution soon. Hopefully, in your next... More 

wisconsin
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 19, 2015

The last time we stayed here was in 2009 while the third story was being added to the rooms facing the pool. In Puerto Morelos, 3 stories are the maximum height allowed for all buildings, so the new trend seems to be adding a palapa, a thatched roof, on top of the third floor for additional space. The new palapa... More 

Was this review helpful? Yes 1
PomoElmoro, Owner at Posada el Moro, responded to this review

Dear sjmeyn: Thanks for your nice review and let us know those problematic areas in our service. Indeed we have a problem with the third floor roof for it does not have noise isolation. That problem prevent us from utilizing the palapa roof and that space for the comfort of our guests. We are going to solve that problem. During... More 

Seattle, Washington
Top Contributor
77 reviews 77 reviews
36 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed January 12, 2015

Stayed 2 nights early December and one night mid-December before leaving. Clean, comfortable room, charming pool and garden area. We liked that windows would open and had screens. Good location and price. We thought a continental breakfast was included in our rate (based on website), but the waiters said there was no continental breakfast offered. Instead, the hotel offered a... More 

Was this review helpful? Yes 1
PomoElmoro, Owner at Posada el Moro, responded to this review

Dear Rorinho: Thanks for your kind review and for your specifics on problems in our hotel. We are currently changing our web page so that reservations will be on line and immediately. We have improved our breakfast in quantity and keep the excellent quality. Also please ask for free coffe refills in your next visit. Tania our new client service... More 

Portland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2015

Pros: Clean, pretty quiet (except for one night with drums going at community center behind and across street from hotel). Close to beach and city center. Cons: better understanding of whether continental breakfast came with the booking Near the center of town and away from the street. Rooms are very ample and clean the the air conditioning was quiet and... More 

Was this review helpful? Yes 1
PomoElmoro, Owner at Posada el Moro, responded to this review

Dear Dave H: We all in Hotel Posada El Moro thanks you for your time to write this review. We are glad that you had a comfortable staying with us. Let me clarify this point, CONTINENTAL BREAKFAST IS INCLUDED IN THE FEE FOR EACH ROOM AND AVAILABLE WITH NO EXTRA COST TO ALL OUR CUSTOMERS DURING THEIR STAYING WITH US.... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 23, 2014

Very, very slow food service. Clearly a managing problem as waiters and cooks were hard at work. Note: upon questioning the manager (my dish took over an hour) he was untouched, unresponsive and offered nothing in return (not even an apology).

Was this review helpful? Yes 3
PomoElmoro, Owner at Posada el Moro, responded to this review

Dear BlopGaval: Thanks for your comment. Although we are suffering growing pains at the restaurant, they are not excuses for a bad service. I apologize for your longer time for service caused you a bad experience. This is uncommon for all our staff, on the contrary to your experience, is courteous, friendly and as you described hard working people. We... More 

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