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Posada el Moro

2.5 of 5 Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico
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Posada el Moro
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Posada el Moro
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191 reviews from our community

Traveler rating
    82
    73
    23
    9
    4
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31
112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for three nights on our way back to UK and found the staff friendly and the rooms comfortable. The food was not so special but there are many other places to eat and the Hotel is a very good base. It is between the main square and the beach up the road. We didn't use the small... More 

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long island
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

just returned from a 15 night stay....we love this little hotel. it's clean, comfortable and in the best possible location. the staff will go to great lengths to make you happy....Always a smile, buenos dias, how are you. the restaurant is a gem,,,,wasn't there last january. we ended up having most of our meals there and everything we ordered was... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Quaint, pleasantly quiet, great location. Good price and good service. The pool in the garden provides nice ambiance as well as good shade/relief on a hot day. Family with two small children; we stayed two nights. Puerto Morelos is a lovely town.

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
84 reviews 84 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved staying in this locally owned hotel. The room was comfortable and clean, the staff were friendly and helpful, and the location was ideal, less than a block from the center of Puerto Morelos but insulated from excessive noise. The only tiny drawback, and this was not the fault of the hotel, was the noise from dogs barking at... More 

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wisconsin
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The last time we stayed here was in 2009 while the third story was being added to the rooms facing the pool. In Puerto Morelos, 3 stories are the maximum height allowed for all buildings, so the new trend seems to be adding a palapa, a thatched roof, on top of the third floor for additional space. The new palapa... More 

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Seattle
Top Contributor
60 reviews 60 reviews
30 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights early December and one night mid-December before leaving. Clean, comfortable room, charming pool and garden area. We liked that windows would open and had screens. Good location and price. We thought a continental breakfast was included in our rate (based on website), but the waiters said there was no continental breakfast offered. Instead, the hotel offered a... More 

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Portland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Pros: Clean, pretty quiet (except for one night with drums going at community center behind and across street from hotel). Close to beach and city center. Cons: better understanding of whether continental breakfast came with the booking Near the center of town and away from the street. Rooms are very ample and clean the the air conditioning was quiet and... More 

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PomoElmoro, Owner at Posada el Moro, responded to this review

Dear Dave H: We all in Hotel Posada El Moro thanks you for your time to write this review. We are glad that you had a comfortable staying with us. Let me clarify this point, CONTINENTAL BREAKFAST IS INCLUDED IN THE FEE FOR EACH ROOM AND AVAILABLE WITH NO EXTRA COST TO ALL OUR CUSTOMERS DURING THEIR STAYING WITH US.... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 23, 2014 via mobile

Very, very slow food service. Clearly a managing problem as waiters and cooks were hard at work. Note: upon questioning the manager (my dish took over an hour) he was untouched, unresponsive and offered nothing in return (not even an apology).

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PomoElmoro, Owner at Posada el Moro, responded to this review

Dear BlopGaval: Thanks for your comment. Although we are suffering growing pains at the restaurant, they are not excuses for a bad service. I apologize for your longer time for service caused you a bad experience. This is uncommon for all our staff, on the contrary to your experience, is courteous, friendly and as you described hard working people. We... More 

Seattle
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 14, 2014

While diving with Aquanauts we stayed in the town of Puerto Morelos at Posada el Moro. Central and quiet in town [2 blocks from the dive shop and the beach]. Our #14 room was quite large at $83USD/night [2 firm queen beds, full kitchen, 5 gallon fresh water dispenser] and the AC was spectacular [brrr!]. Slight negatives include the water... More 

Was this review helpful? Yes 1
PomoElmoro, Owner at Posada el Moro, responded to this review

Dear fmdmd: We all in Hotel Posada El Moro thanks you for your time and kind review of us and our town. Indeed, Puerto Morelos is getting better and better as a nice destination for your vacation. We are glad that you took advantage of the variety of food as well as the tourist, nature and archeological attractions that the... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 11, 2014

Went there for the second time. First, forget about the free WiFi, last year, it was OK, this time, it is just not working at all! Second, their web site says free continental breakfast. Well, after 3 days there, they decided it was not free anymore, even if we payed for the full week in advance. Typical Mexican crooks. Now,... More 

Was this review helpful? Yes 4
PomoElmoro, Owner at Posada el Moro, responded to this review

Michael T: Thanks for your time to write your review. Your criticism help us to improve our service. We are searching for a more permanent solution for WiFi into all our rooms. Several antennas distributed throughout our installations and the prevalent humidity does not allow us to give this service appropriately. Our breakfast is as indicated in our web page... More 

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Additional Information about Posada el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Posada el Moro 2.5*
Number of rooms: 10
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Posada El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#11 Romantic Hotel in Puerto Morelos

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