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Hotel Marina El Cid Spa & Beach Resort

Travelers' Choice award winner
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Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
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Hotel Marina El Cid Spa & Beach Resort
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Hotel Marina El Cid Spa & Beach Resort
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3,508 reviews from our community

Traveler rating
    1,613
    1,171
    423
    178
    123
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1,997
860
21
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (910)
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Warwick, Rhode Island
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed during the last week of April 2015.... Fast check in...friendly staff...wonderful weather. This is out 6th trip to the cancun area and it was probably the best resort to date. Small enough to get around, but big enough not be bored. The food was great and the platinum one bedroom suite was a perfect size for 2 adults... More 

Was this review helpful? Yes 4
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just got home from a week in Paradise. Let me start by saying that my family has been coming here for several years. Each year we have missed out for one reason or another. This year we were lucky to be able to join the group. We were 21 in total and it was an amazing trip. We were... More 

Was this review helpful? Yes 6
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind review and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. We thank you also for appreciating our efforts to please our guests. Your review encourage us to never forget or ignore our guests needs and comfort during their stay at our resort and we are so glad also that... More 

Saint Paul, Minnesota
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our family (Dad, Mom and three adult kids) have spent a week each of the last three years at El Cid. This year, Robin and I spent an extra week here before the kids came. We really like the relaxed atmosphere and the extremely happy, friendly nature of the staff. Two of our favorites are Gilberto, who kept us supplied... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear travelers: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice comments and for your third stay with us. We are so glad to know that all your family spent a nice holiday in our resort and enjoyed everything that El CId has to offer.... More 

Calgary
Top Contributor
119 reviews 119 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were there with a large group for my Brothers wedding. The wedding was beautiful and the coordinators were available and quick to meet all needs and last minute changes. Great location for a wedding. I've been to several all inclusive resorts in Mexico now, they all have pros and cons. I've read some of the other reviews and can... More 

Was this review helpful? Yes 4
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your nice comments and thank you for selecting Hotel Marina El Cid Spa & Beach Resort. We are pleased that you had a relaxed holiday with us and enjoyed our services and amenities as well as the wedding of your brother and thank you for your compliments for Deyanira and Lupita. Thank you also for... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The resort was fantastic. Food and weather were top notch. Our room was clean and modern. Resort staff Thania Arcos was great with us and our kids. We would def. return to this great spot Every night there was a fun activity and the staff had great things to do around the pool during the day.

Was this review helpful? Yes 2
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your great review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for recognizing Thania for their energy and friendship, I will share your comments with her. We... More 

halifax, ns
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here at marina el did spa and beach resort for the 6th time arriving home last evening, with our group getting larger each year and totalling 21 travellers with us this year. As always we had the best time! We stayed in the newly built area with the infinity pool which we loved! Rooms are beautiful as always and... More 

Was this review helpful? Yes 5
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your amazing review and for your sixth stay with us. We are so glad that all your family and friends had a great stay once again and enjoyed our new rooms and facilities. Thank you also... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Unfortunately I wasn't very impressed with El Cid's restaurants or staff! As a person with food allergies, they seem to cross contaminate....which could be very dangerous for someone with food allergies. There wasn't much rhyme or reason to the food placement in the buffets. Every other resort I have been to has stations for the different foods!!! When dining at... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for your preference. We are glad to know that you enjoyed our facilities and some other aspects of your vacation with the exceptions that you commented on your review. We are always working... More 

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This hotel is awful. We travel 3-4 times/year and this hotel is the worst we have experienced. Checked in and they downgraded our room, we had to call our travel agent the next day to get the ocean view we paid for. The first room we were given was musty, no ocean view and we didn't receive the free wine... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We regret having disappointed you, should you consider spending another vacation at our resort, please contact us anytime. The majority of our guests reviews are and have been very positive and we are always improving our service and facilities with the feedback from our guests. We are at your service and we hope to have another opportunity to... More 

Stamford, Connecticut
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was a first time visitor meeting family members with a time share, who had stayed at one of the other resorts owned by this company. Across the board their reservationists had made promises concerning the resort room location, views and perks, and did not deliver on any of them. When we voiced our disappointment the feedback from management was... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your preference and for sharing your comments on this site. We regret that you were not satisfied with your room location. Thank you also for your postive comments about our Italian restaurant. Please vacation with us again... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First, let’s talk about the good things about El Cid because it has a lot of good stuff. It is a beautiful resort, well maintained, clean and I can’t say enough about the staff that we encountered. The wait staff is extremely friendly and everyone is very accommodating. We had a “family” room which was spacious and we had no... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind review and your preference. Thank you also for appreciating our efforts to please our guests and for sharing your review on tripadvisor. Thank you also for your feedback ,we are always improving our services and facilities and the reviews of tripadvisor are a great tool for us. Thank you again for your comments... More 

Hotel Review Summarization

What travelers say

  • Platinum Club(36)
  • Very good(29)
  • Room service(21)
  • Great time(19)
  • Cliff jumps(17)
  • Pool area(13)
  • Bedroom suite(13)
  • Mexican restaurant(9)
  • Ocean views(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,313 photos of this hotel

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Bathroom (31)
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Business center/function rooms (13)
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Hotel & grounds (9)
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Pool/beach area (12)
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Dining (8)
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Other (14)
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