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Hotel Marina El Cid Spa & Beach Resort

Travelers' Choice award winner
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Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
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Hotel Marina El Cid Spa & Beach Resort
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Hotel Marina El Cid Spa & Beach Resort
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3,783 Reviews from our TripAdvisor Community

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Traveler rating
    1,753
    1,259
    454
    185
    132
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2,154
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (999)
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  • All months
    (3783)
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    (1194)
  • Jun-Aug only
    (1077)
  • Sep-Nov only
    (534)
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    (978)
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Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

PROS: service was very good, and all employees worked very hard to make everyone feel comfortable. They had a variety of activities at the pool and at night each day. Mexican night at the main restaurant was one and only the best meals I had while I was there. Ceviche was very good and the pool and atole was awesome.... More 

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2 reviews
4 of 5 stars Reviewed yesterday NEW

My family and I spent a very enjoyable week at Marina el Cid. PROS: Staff - everyone was very kind, friendly and helpful. Food - overall was very good. We enjoyed the buffet (Alhambra restaurant) and the Italian restaurant best. Grounds - overall very nice and kept clean. Room - very spacious (we upgraded after one night to a 1... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My daughter, son-in-law and four grandkids ( ages 5,9,12, and 14) had the vacation dream. The grounds were immaculate, rooms clean, mini fridge always stocked. Their biggest asset is their people. Never did they pass without a smile and hello. When the rooms did not meet our needs my daughter was shuttled around to several rooms until she found one... More 

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Mundare, AB
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed yesterday NEW

It had been two years since my last time to this resort and last time I had some criticisms. But this trip, well so many of them had been corrected and it made so much of a difference. With the addition of the heated infinity pool there is so much less pressure to get pool chairs. Our family of 4... More 

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Denver, Colorado
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

the bad: we booked this vacation via Costco travel. the staff are not friendly and not helpful. this hotel charges $15 per day per device for a poor Wi-Fi. the beach is small and very dirty. smells like a dead corpus all the time. but mostly late at night. the good: the food is average. the rooms are clean.

Was this review helpful? Yes 2
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for your stay with us. We sincerely regret that your experience with us was not as you expected to be in some aspects. We are always improving on the aspects that are in... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

this resort was perfect! It was peaceful and welcoming. Very relaxing week here at El Cid. We did the snorkeling at the marina that was awesome. It was fun to go on bike tour and ride through Puerto Morelos. Our family had a great time. Traveling with three teenage girls and a nine year old boy is not easy but... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your wonderful review on tripadvisor. We are so glad to know that you spent a relaxed family holiday with us. Thank you also for your kudos for Jesus, he is awesome and very polite and he will be commended for all his hard work. We hope to serve your famly again... More 

Victoria, Virginia
5 of 5 stars Reviewed 4 days ago NEW

During our stay last week, my 10 year old daughter, my husband, and I were treated like royalty. We were called by name and treated very well. The food was delicious and abundant. The Kids Club provided quality programming for our daughter and she spent much of her time with this caring group. The entertainment during the day and at... More 

Was this review helpful? Yes
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice comments and for your preference. We are so glad to know that all your family spent a nice holiday in our resort and enjoyed our facilities, kids club but mainly the service from our... More 

Bluefield, West Virginia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Liked a lot about this hotel with a few exceptions. The food was top notch and the seafood was some of the best around. Even at 100% occupancy it did not seem overcrowded. The service was very good but not overly exceptional. We were in a ground floor room that upon check in had a very musty, moldy smell. Because... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: How very nice of you to share your lovely review on this site. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for your compliments for our Marina, we will gladly share your review with all of... More 

scranton,pa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We went from 17 July to 25 July 2015, we had the platinum jr suite, We went wit ha family of 4 including 2 teen age boys. We had the time of our lives, we had 3 add on tours, the dolphin swim, deep sea fishing and snorkeling. the party life at the pool was good also, we really enjoyed... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your awesome comments and for your stay with us. We are so glad to know that all your family spent a nice holiday in our resort and enjoyed everything that El Cid has to offer. It will... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here July 19-24 with my husband and three kids(17,15,12). We did upgrade to platinum with help from Marijo. Had room 1741, beautiful view and it was nice to have a 1 bedroom and 2 bathrooms. Our butler was Jesus, he gave was a tour of the resort before going to our room. Once in our room he took care... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your fabulous comments and for your preference. We are so glad to know that all your family spent a nice holiday in our resort and enjoyed our facilities and the service from our hotel staff mainly... More 

Hotel Review Summarization

What travelers say

  • Platinum Club(36)
  • Very good(29)
  • Room service(21)
  • Great time(19)
  • Cliff jumps(17)
  • Pool area(13)
  • Bedroom suite(13)
  • Mexican restaurant(9)
  • Ocean views(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,551 photos of this hotel

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Room/suite (429)
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Dining (242)
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Bathroom (35)
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Other (870)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Pool/beach area (12)
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Dining (8)
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Room/suite (11)
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Business center/function rooms (3)
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Other (14)
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