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Hotel Marina El Cid Spa & Beach Resort

Travelers' Choice award winner
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Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
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Hotel Marina El Cid Spa & Beach Resort
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Hotel Marina El Cid Spa & Beach Resort
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3,414 reviews from our community

Traveler rating
    1,571
    1,141
    408
    176
    118
See reviews for
1,935
838
21
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (877)
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    (535)
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Calgary, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

We have just returned from el cid where we had a fantastic time. Sarah, Chief Concierge, is absolutely amazing and wonderful. Because of her our vacation was relaxing and stress free. She really excels at going above and beyond to provide excellent customer service. Both Chris and Charmito were great as activity directors and now that they have moved into... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed yesterday NEW

We went to this property because it was recommended by a friend, and TA reviews were pretty good... there are so many to choose from in that area! We are a family of 5 (ages 6, 10, 12). We did the 2 bedroom suite (#351) on ground floor in Bldg 15. Initially was concerned about ground floor, but wouldn't have... More 

Was this review helpful? Yes 1
Warsaw, Indiana
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed yesterday NEW

We exchanged into El Cid through RCI for 2 1 bedroom units. I contacted the resort 2 months before our trip and ask for the rooms to be together and ocean front. They were very helpful and made this happen. Check-in was a breeze, we were given a tour of the resort on our way to our room so we... More 

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Englewood, Colorado
Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

The most amazing part of our trip was the special service from all the staff. Everyone you meet has a smile and strive to make your stay comfortable and enjoyable! El Cid is an all-inclusive resort that offers excellent food and multiple restaurants with different cuisines and good wines and beverages included in the package. You will enjoy fresh fruits,... More 

Was this review helpful? Yes 1
Hanley Falls, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed at El Cid for the third time and it keeps getting better. The grounds are kept perfectly and all the staff are very friendly and helpful. The pools are amazing, the food is great. We went deep sea fishing on the Tequilla with Pepe & staff and had an amazing time and caught lots of fish. Snorkeling was... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind comments and thank you also for your past stay with us. We thank you also for appreciating our efforts to please our guests. Your review encourage us to improve our service and our facilities continuosly It will be a privlege to serve you again in another occasion and thank you again for sharing... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

I booked a stay at Hotel Marina El Cid Spa & Beach Resort in May, 2014 for a wedding. I was at this Resort because the resort the wedding was being held at was sold out by the time I was ready to book. Marina El Cid gets 5 STARS. It was a beautiful resort with great amenities. I did... More 

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Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friend: How very nice of you to share your review with us and thank you also for your past stay. We will be honored to serve you in our resort in another opportunity amigo. Noticing our efforts inspires us to continue to be among the best in our field. Thank you again for your review and for staying at... More 

Kansas City, Missouri
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were pleasantly surprised by our trip to your beautiful resort. Haven't been to Mexico for 20 years, but we will be coming back soon after our experience with El Cid. The staff couldn't have been better...they saw to our every need. Very hard workers and very polite. The rooms were clean and spacious (we had the Studio with Jacuzzi... More 

Was this review helpful? Yes 4
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your kind comments and thank you for selecting Hotel Marina El Cid Spa & Beach Resort. We are glad to know that all your family had a nice spring break vacation with us. Thank you also for taking the time to post your experience on tripadvisor and for all your nice comments. We hope to... More 

Burnsville, Minnesota
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first time at an El Cid resort and would go back 100%. The resort was so clean and had a variety of activities for all the family to enjoy. The main pool is large with quiet places to sit too, and there's another pool to go to if desired. The staff was top notch. Ask to sit... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear travelers: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your great review and for your preference. We are so glad to know that all your family had a nice holiday with us and enjoyed the service provided from Aldo, Rene and Peter, I will make... More 

Celista, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everyone loved the trip. The facility was top notch, the weather was fantastic and the staff were amazing. Everyone goes out of their way to make rue you are looked after. Make sure you book excursions through Rooster! He is awesome. Victor is a great waiter to get at the Buffet. He will teach you Spanish. Demitrio is one of... More 

Was this review helpful? Yes 2
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your awesome review and for your preference. We are so glad to know that you enjoyed your past stay with us. Thank you also for sharing your review on tripadvisor and for your kudos for Rooster, Demetrio and... More 

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked this resort/vacation on-line in October 2014 after researching and reading reviews. The resort delivered everything advertised and more. It was clean, quiet and the staff were outstanding. We travelled with 4 Teens (16 and 17 year olds), 2 Seniors and 4 Adults. The staff were able to accommodate a table for 10 in any of their eating venues.... More 

Was this review helpful? Yes 5
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of the staff of Hotel Marina El Cid Spa & Beach Resort I thank you for your perfect review and for your preference. We are so glad to know that you had a terrific holiday with us and that Rooster and Victor were very attentive with your family, we are so proud of our staff and... More 

Hotel Review Summarization

What travelers say

  • Platinum Club(44)
  • Very good(35)
  • Room service(25)
  • Cliff jumps(24)
  • Great time(23)
  • Pool area(19)
  • Bedroom suite(17)
  • Mexican restaurant(16)
  • Ocean views(10)
  • Lobby bar(9)
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