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Hotel Marina El Cid Spa & Beach Resort

Travelers' Choice award winner
Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Hotel Marina El Cid Spa & Beach Resort
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3,881 Reviews from our TripAdvisor Community

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Traveler rating
    1,793
    1,292
    466
    195
    135
See reviews for
2,215
947
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32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,034)
Date | Rating
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English first
  • All months
    (3881)
  • Mar-May only
    (1194)
  • Jun-Aug only
    (1175)
  • Sep-Nov only
    (534)
  • Dec-Feb only
    (978)
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1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at the 14th block overlooking the Jacuzzi with the sea view. Though the beach had issues with sea weed and rocks, the pools, restaurants and other facilities were excellent in the resort. The numerous staff who seem to work tirelessly with an immediate smile and the willingness to go the extra mile was really great. Loved the food... More 

Was this review helpful? Yes
Lake Charles, Louisiana
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed at El Cid recently for our honeymoon for 5 days. Enjoyed every minute of our stay. My husband surprised me with a romantic dinner on the pier. Our waiter Jose Caridad Zavala served us with top notch service- 4 course meal. Little breeze that night which brought out the mosquitos but Jose was not going to let that ruin... More 

Was this review helpful? Yes
Rochester, New York
1 review
2 of 5 stars Reviewed yesterday NEW

Boy oh boy - where do I start - I guess with the Pro's since it's quicker to write: 1. The food quality is pretty good - although, one morning the buffet ran out of pancakes - how do you run out of pancakes?!? Another evening the kids wanted chocolate ice cream and they ran out of that as well.... More 

Was this review helpful? Yes
Washington DC, District of Columbia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Hotel was enjoyable for our family of four. I have reserved the hotel through Costco travel service, and its local agency is BestDay Travel (BD) what is one of the biggest local travel company in Cancun. I could get many discount and good promotional price for Xel-Ha & Isla Mujeres tour from BD travel while we were staying in the... More 

Was this review helpful? Yes
Friendsville, Tennessee
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our 4th visit at this particular resort. We were celebrating our anniversary and my husband's birthday. We requested our favorite butler Jose' who is awesome...as usual. The room was very neat and clean and maid service was great. Would also like to mention the "beach crew" Joel, Sergio, Alex, and Augustine....what a great bunch of guys. Very friendly... More 

Was this review helpful? Yes
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your awesome comments and for your fourth stay with us. We are so glad to know that you and your husband spent a nice holiday in our resort again and a great 50th. wedding anniversary. Thank... More 

Evansville, Wisconsin
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I took our 7 and 3 year old to this resort for five days beginning of June. We stayed in the platinum one bedroom ocean front suite with butler, and it was fabulous. Most people recommended staying in the newer buildings 20-22, but honestly, the older buildings are great too. The ocean view from the third floor... More 

Was this review helpful? Yes 2
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: How very nice of you to share your great review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for taking the time to share your experience with the world. We hope to serve your... More 

Syosset
1 review
4 of 5 stars Reviewed 3 days ago NEW

Hotel was enjoyable for our family of four. My childrens loves the diving cliff and the water slide. The Platinum Club at the hotel made us a special guests for our the stay. Exceptional service from our butler Jesus Sanchez, #1. Would get 5 stars if there wasn't many mosquitos. However, the hotel does have a lagoon within. Just make... More 

Was this review helpful? Yes
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your lovely review with us. We aim to ensure our guests stay is as comfortable as possible and we are so glad to know that you spent a perfect family vacation in our premises. Thank you also for your kudos for Jesus, he is a great guy and I will share... More 

Spring Valley, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband, three teenaged children and I just got back from a 5 day vacation we booked through Costco. After reading many reviews before we left, both positive and negative, we were very nervous about this resort and found there was no reason to feel that way once we arrived. We got to the hotel at 12:00 PM and were... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the Staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your perfect review and for your stay with us We are so glad to know that all your family spent a relaxed vacation in our resort and enjoyed everything that El Cid has to offer. Thank... More 

Harriman, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The El Cid is a wonderful relaxing vacation. It is an all inclusive with great food. 5 restaurants in total, at least 3 of which are 5 star. 2015 was my second trip and it was even more amazing than the 1st in 2014.The service and staff are wonderful. Our butler Fernando was beyond compare.

Was this review helpful? Yes 2
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very kind of you to share your great comments on tripadvisor. We aim to ensure our guests stay is as comfortable as possible and we are so glad to know that you enjoyed everything that El Cid has to offer. Thank you also for your compliments for Fernando, he is a great butler and we will gladly... More 

Lacey, Washington
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our family stayed a week here in August and had a great time. The Platinum Club is worth the money. Our every need was tended to down to a butler (Jesus Sanchez) who was phenomenal! Room service was very accommodating, continually stocking our mini fridge with soda, water, and beer and bringing food round the clock whenever we dialed zero.... More 

Was this review helpful? Yes
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: How very kind of you to share your great review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for your kudos for Jesus, Rene, Rooster and the rest of our staff, our staff is... More 

Hotel Review Summarization

What travelers say

  • Platinum Club(36)
  • Very good(29)
  • Room service(21)
  • Great time(19)
  • Cliff jumps(17)
  • Pool area(13)
  • Bedroom suite(13)
  • Mexican restaurant(9)
  • Ocean views(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,601 photos of this hotel

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Bathroom (35)
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Hotel & grounds (9)
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Pool/beach area (12)
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Dining (8)
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Room/suite (11)
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Other (18)
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