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Hotel Marina El Cid Spa & Beach Resort

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Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
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Hotel Marina El Cid Spa & Beach Resort
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Hotel Marina El Cid Spa & Beach Resort
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3,606 Reviews from our TripAdvisor Community

Traveler rating
    1,670
    1,199
    433
    178
    126
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2,047
890
22
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (954)
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New York City, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

Just vacationed in Riviera Maya the week of Memorial Day. I found El Cid on a Jet Blue deal and a friend of mine had gone and said it was a great resort so I decided to go for it because the price was very reasonable compared to other highly rated resorts. I could not have been happier with my... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

What an excellent resort! We went as a family of 7. The waiting staff was fabulous! Our butler Pedro was wonderful. He stayed on top of everything and made our trip so smooth! The wait staff in the lobby bar, Gerardo and Violeta were amazing. So friendly and kind they made our evenings so easy to relax and wind down.... More 

Was this review helpful? Yes
Mount Holly, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed for a week here for our honeymoon and it was fantastic! We were platinum club and had the Jacuzzi suite we were very impressed with the room and our butler service. The grounds were beautiful and clean, we spent a lot of our day at the pool with the swim up bar; there was always... More 

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Boulder, Colorado
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family of four (kids 9 and 11) visited the Marina El Cid the last week of May. We had a wonderful time. We are not typically all inclusive resort visitors, but wanted something simple to plan. The small size of the resort, the range of activities, quiet location and excellent service hit the spot. When we arrived, the resort... More 

Was this review helpful? Yes 5
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly value your great review. We are pleased that our staff contributed in making your vacation memorable. Noticing our efforts inspires us to continue to be among the best in our field. Thank you again for your review and for preferring Hotel Marina El Cid Spa & Beach Resort. Best regards!! More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

I went with my family and spent 4 days here. It was very nice. I recommend doing the bike tour! I wish I could remember the guides name, she was great! I was afraid it would be tiring and hot. It was very slow paced and fun. I was a little surprised by how much seaweed there was. We could... More 

Was this review helpful? Yes
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your review with us. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. We hope to serve you again familia and thank you again for your review and for selecting Hotel Marina El... More 

Hawthorne, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This Hotel has such a beautiful property and a wonderful staff, we upgraded to the (Platinum Club) and for 8 glorious days we had our own Butler, Vidal. He made sure we had everything we needed and checked on us just about everyday to make sure we were having a wonderful time. The beautiful weather also made this one of... More 

Was this review helpful? Yes
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your great review and for your stay with us. We are glad to know that you enjoyed your holiday with us and we are pleased that Vidal contributed in making your vacation memorable. We hope to... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I went for a wedding. The location and weather was fantastic. I really enjoyed the varied of food. The activities offered by the staff was great and well planned. Thania is the best water aerobics instructor ever!!!!!

Was this review helpful? Yes
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to write your review and thank you for complimenting Thania for her nice attitude. Your positive comments motivate us to maintain the same level of service and attention in our Hotel Marina El Cid Spa & Beach Resort. Please visit us again amigos, we will be honored to serve you again. Muchas gracias!! More 

Brooklyn, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from 6 days with our kids ages 6, 9 and 10. Everyone wants to go back. The resort is small compared to some other resorts and that is part of the reason we liked it. It was very easy to get around and back to your room. The Entertainment staff (especially Edgar and Thania) was a lot... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your great review and for your preference. We are so glad to know that all your family spent a nice holiday in our resort and that Thania and Edgar were friendly with your family. Thank you... More 

Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife Tina and I just concluded a ten day visit to the El Cid resort (Platinum Club). I must let you know that we were extremely impressed by the Resort and your staff. Over the years, we have had the benefit of staying in five other "all inclusive" holiday resorts in Mexico…but this was by far the most pleasant... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: Your positive comments are really appreciated and make us feel proud of our staff. We are always very attentive to our guests reviews and we are delighted that you and your wife were saisfied with everything. I will make sure to share your comments and to recognize to every staff member that you kindly highlighted in your review.... More 

Puerto Aventuras, Mexico
Top Contributor
82 reviews 82 reviews
10 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A friend of mine purchased her vacation plan a few years back when this hotel first opened. I was not 100% impressed as it was initial phase of a new project. Recently when she was visiting, I took my whole family (wife, myself and our 2 & 3 years old daughters) for a weekend getaway. The grounds are beautiful The... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear travelers: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice review and for your stay with us. We are so glad to know that your family had a happy vacation with us. Thank you also for sharing your comments on this site and for... More 

Hotel Review Summarization

What travelers say

  • Platinum Club(36)
  • Very good(29)
  • Room service(21)
  • Great time(19)
  • Cliff jumps(17)
  • Pool area(13)
  • Bedroom suite(13)
  • Mexican restaurant(9)
  • Ocean views(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,366 photos of this hotel

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Hotel & grounds (9)
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