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Hotel Marina El Cid Spa & Beach Resort

Travelers' Choice award winner
Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Hotel Marina El Cid Spa & Beach Resort
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3,870 Reviews from our TripAdvisor Community

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Traveler rating
    1,786
    1,288
    466
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    136
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2,209
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,027)
Date | Rating
  • Dutch first
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3870)
  • Mar-May only
    (1194)
  • Jun-Aug only
    (1164)
  • Sep-Nov only
    (534)
  • Dec-Feb only
    (978)
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Salisbury, Connecticut
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Just returned from Marina El Cid. It was a great all inclusive resort. The rooms were clean and spacious. The restaurants were great and the service was excellent. We took some tours from their vendor in the lobby Pronatours. We went to Tulum, Xelha and a scuba trip. Everyone was extremely professional. Ask for Eric at the dive shop!

Was this review helpful? Yes
New York
1 review
1 of 5 stars Reviewed yesterday NEW

We booked this hotel via Jet Blue getaways for 5 nights for a family of 5. I read the reviews and knew what to avoid. Upon check in they tried to place us in building 18. I knew from the reviews not to stay there. building 18 and 19 are next to a lagoon where the smell will knock you... More 

Was this review helpful? Yes
Oak Lawn, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at El Cid the week of August 10th. My second time here, his first. There are always good and bad experiences that come along with any vacation. I think the result depends mostly on you. All in all we had a great, relaxing stay. Rooms Upon our arrival we were put into a ‘upgraded room’... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: How very nice of you to share your great review on this site.. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for your comments and advices for all our future guests. Thank you again for taking... More 

Houston, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We booked through Orbitz.com for 10 days. Day of arrival I will never forget... Terrible smell everywhere (no escaping but your room - eventually you get use to it). My main reason for a beach vacation is the BEACH. Pictures that I'll post will explain my tears (all 10 days of our stay was the same deal at the beach... More 

Was this review helpful? Yes 4
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear travelers: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your review and your preference. Thank you also for your positive comments and for your feedback that is very useful for us, Regarding to the beach, I would like to comment that our beach is perfect now... More 

Mammoth Lakes, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I currently have a time share with EL CID and after a while i was a victim of a SCAM. What coincidence that the people that contacted me knew my info,at that point i was having financial issues and was open to sell it,I checked with better businesses bureau and the company seem real started to process paper work and... More 

Was this review helpful? Yes 1
Cleveland, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

El Cid is a gorgeous resort. The rooms are clean, spacious, and very comfortable. The food is very good. The pool area is great, as long as you don't mind kids being around. Even in the "adults only" areas, there were children. But, it's a big enough pool, it didn't matter much. My only negative experiences were the pushy sales... More 

Was this review helpful? Yes 1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice review and for your preference. We are so glad to know that you enjoyed your vacation with us and thank you also for your feedback that help us a lot to improve our resort... More 

Louisville, Kentucky
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I am a Travel Counselor and would recommend this resort to families. It is okay for couples but not so great for singles. The food is very good, the service was good and the rooms are lovely. I am part of a couple and like quieter pools. This resort has two pools and a large outdoor jacuzzi. The jacuzzi is... More 

Was this review helpful? Yes 4
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: How very nice of you to share your perfect review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for all your nice comments and for recommending El Cid to others. We hope to serve... More 

Vienna, Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I applaud this resort for their cleanliness. Bathrooms, restaurants, rooms, everything. Very satisfied. We could not swim in the water at the beach but that was not their fault because the amount of seaweed was uncontrollable. The smell of the seaweed was awful but they had guys out there full time cleaning it. I loved the pools anyways. When arriving,... More 

Was this review helpful? Yes 3
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff from Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your kind comments and for your preference. Thank you also for sharing your comments with us. Regarding to the incident with the coco bongo representative, I would like to comment that our front desk manager assited you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We went with a group of friends. This was our first experience here. The staff were all polite and very helpful. We especially want to mention Jesus Sanchez who was the person assigned to us for any kind of help or getting tours. He was personable, dependable and always came through. This locale was great for resting, swimming. Because it... More 

Was this review helpful? Yes 2
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind review and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. We thank you also for appreciating our efforts to please our guests. Your review encourage us to never forget or ignore our guests needs and comfort during their stay at our resort and we will share your kudos with... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I just just returned from a great week at El Cid with my wife and two boys (12 & 11). We had an easy ~20 min transfer to the hotel via USA Transfers and arrived earlier than check-in, but played in the pool until our room was ready. Room -- I opted for a room upgrade to a large, ocean-front... More 

Was this review helpful? Yes 4
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your awesome comments and for your preference. We are so glad to know that all your family spent a nice holiday in our resort and enjoyed your suite, our restaurants and the service from our staff.... More 

Hotel Review Summarization

What travelers say

  • Platinum Club(36)
  • Very good(29)
  • Room service(21)
  • Great time(19)
  • Cliff jumps(17)
  • Pool area(13)
  • Bedroom suite(13)
  • Mexican restaurant(9)
  • Ocean views(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,588 photos of this hotel

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Other (895)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Pool/beach area (12)
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Dining (8)
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Room/suite (11)
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Other (18)
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