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Grand Residences Riviera Cancun

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Boulevard El Cid, Unidad 28 Lote 1 | Manzana 20 Supermanzana 3, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Grand Residences Riviera Cancun
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286 Reviews from our TripAdvisor Community

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Traveler rating
    252
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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    (286)
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Brandon, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort is smaller than some resorts, but facilities are very pleasing. Because the resort wasn't over run with so many guests, the service is top notch! The staffs' favorite saying was "whatever you like" and "would you like anything else". They made our stay "stellar". The food is amazing especially breakfast through room service. Housekeepers mopped suite floors daily.... More 

Was this review helpful? Yes 1
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had an amazing time here. We went with our 22 month old and teenager. Ended up getting the penthouse with the private pool. Oh!! It was such a blast. If you are looking to just relax and enjoy amazing food with 5 start service, then this is the place to go! Felix at the restaurant was so amazing and... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment we exited the airport, we were treated like royalty. A shiny black Suburban was waiting to take us to the resort. When we arrived, we were instantly impressed. The lobby was beautifully appointed with expensive furnishings. The entire property was well maintained with lovely landscaping. There is a lap pool, a swim-up bar pool and another large... More 

Was this review helpful? Yes 1
macon ga
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was an overall fantastic experience. I have been to this area 20 times or so and have stayed at all the secrets except maroma, the royal PDC, live Aqua and this place was better in terms of quality of food and drinks. The drinks are NOT watered down. Lobster every night if you want. Food delicious. Service great as... More 

Was this review helpful? Yes 2
Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot say enough about this wonderfully appointed finally run resort. Everything from the food to the service to the room to the pool is just excellent I have zero complaints! We have been here twice plan on returning in the future!

Was this review helpful? Yes 3
montreal
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and two children just completed a four night stay at the GR. We booked a one bedroom master ocean front suite meaning we had a direct view of the water from our large balcony which included a jacuzzi tub. Upon check in you are given a margarita and are escorted to your room which includes a tour and... More 

Was this review helpful? Yes 4
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear SirTeddy, Thank you very much for your feedback. We are very happy to learn that we exceeded your expectations in every possible way. Grand Residences Riviera Cancun is committed to provide the best customer experience within a relaxing and luxurious environment combined with fine dining. We will personally praise Antonio and Diego for leaving such a great impression on... More 

San Carlos, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband, 5 year old daughter and I are at this resort now. As other reviewers have said, the resort itself is beautiful and everyone here has been helpful and kind. The pool is great - very large and never over-crowded. My daughter loves the kids club. There is a calendar of activities for the kids every day -- t-shirt... More 

Was this review helpful? Yes 2
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear ASFGiantFan, Thank you for taking the time to share your experience with us. We are glad to learn you enjoyed your time at our resort and that your family had fun with the activities offered by the kids club and the activities for the entire family. We're sorry to learn that an experience with a third party affected negatively... More 

Houston, Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Mexico is well known for being hospitable and friendly. Grand Residences, however, takes it up a notch. They have carefully assembled a group of highly friendly, helpful and happy staff that converts a "typical" hotel stay into a memorable occasion. My oceanfront, Junior Suite with a private balcony, was beautifully appointed and luxurious, from the crisp bed linens, kitchenette and... More 

Was this review helpful? Yes 2
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Jmwitty, Thank you for your kind words about our resort. We are very happy to learn that you had such a nice time while you were at Grand Residences. We always strive to provide the highest satisfaction levels to our guests and we are glad that we achieved this goal by giving you the best customer experience. We will... More 

Ann Arbor, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Truly one of the most luxurious places I ever stayed. Upgraded to master suite with a full kitchen, premium appliances including Subzero fridge, Wolfe oven, etc.. Food was exceptional as well as drinks. Definitely, I would consider returning to this hotel. Ocean is a little too rough to go swimming, downside lots of seaweed. If you want to snorkel, you... More 

Was this review helpful? Yes 1
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear csp65, Thank you for taking the time to post about our resort. We're glad to learn you've enjoyed your most recent visit to Grand Residences and that we exceeded your expectations. We look forward to hosting you again during your next visit to the Riviera Maya or Cancun. Best Regards, More 

Louisville, Kentucky
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed visited the Mayan Riviera dozens of times in the last 20 years and now know the best All Inclusive Resort! The staff, the food, the accommodations, the grounds and the entire property are all excellent. I had a small mix up with my reservation dates and the General Manager made everything write after I just asked for... More 

Was this review helpful? Yes 1
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this review

Dear Carrie M, Thank you for taking the time to post about our resort. We are delighted to learn that we have exceeded your expectations in every possible way. We will personally praise Fernando, Abelardo, Felix, Diego, Gilberto, Carlos, Tony, Edgar and Luis for leaving such a nice impression on you. We look forward to hosting you back again on... More 

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