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All 23 Puerto Morelos hotels

Grand Residences Riviera Cancun

4.5 of 5 Resort   |   Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos 77580, Mexico (Formerly Grand Residences by Royal Resorts)
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Grand Residences Riviera Cancun
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Ranked #1 of 23 Hotels in Puerto Morelos
A recent review
5 of 5 stars reviewed yesterday
soulla B London, United Kingdom
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99 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Date | Rating
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I would just like to thank all the staff at Grand Residences in Puerto Morelos, for making us feel so special. My family have had the best holiday ever, we cannot thank you enough. The food, the activities, everything was perfect. I cannot recommend this hotel enough. With our sincere thanks the Bezzina family.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My Family recently rented 2 nights at Grand Residences, in a 3 bedroom Penthouse to celebrate my 20th birthday, with family and a few friends. From the moment we walked in the door we felt like royalty, greeted with smiles and margaritas upon arrival, and a personalized check in - in the unit. There were so many incredible touches, such... More

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We celebrated our 25th wedding anniversary their with our two sons early August. I could write pages of examples of how truly amazing and special they made everything for us. It was perfect and they handled every detail... So many great staff to mention... Denisse our concierge was so exceptional, Juan in the kitchen and service area consistently exceed every... More

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Since its very conception, Grand Residences Riviera Cancun was built keeping in mind high-end luxury and providing the highest satisfaction levels to our customers and is rewarding to find out you enjoyed your stay that much. We will personally praise Denisse and Juan for leaving such a good... More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here with my sisters in August. First of all let me say the master suite was beyond outstanding, absolutely enormous and beautiful. I get this was the off season, even still the place seemed totally dead. I mean look around mid day at the pool and not see another person dead. Seems like some of the rooms are still... More

Was this review helpful? Yes 8
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post your review about our resort. Since Grand Residences was project, we always have kept in mind the luxury and the privacy of our guests. Our facilities are developed only with the best hardware available and for sure you can give testimony of that. At the same time: we offer only high... More

New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I want to thank most of all Elliot who was kind and had a welcoming spirit after we officially were introduced to the club. I also want to extend my warm thanks and truly deserving credit to Pool staff Jesus and Luis, Luis at recreation services and Chris the Yoga guru and, angie who made my daughter have a good... More

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post your comments about our property. We appreciate your kind words and will make sure to personally praise Elliot, Luis, Jesus, Luis, Chris, Angie, Gus, and Octavio for leaving such a good impression in you. We are aware that our hosts are the most important and valuable asset for our company since... More

Toronto, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we called to make the reservation the staff at the Royal resort call centre Mexico, was great! Thanks Ana for finding space for our family in a master suite. At the resort Mario at the reception went always that extra mile to serve us, he was always very helpful and had an smile for us every single... More

Was this review helpful? Yes 5
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Maricela L, Thank you for taking time to post your review about our resort. Since its very conception, Grand Residences Riviera Cancun main goal is to provide the highest satisfaction levels to a very special set of customers. We aim to keep this satisfaction at all moments: since the booking of your vacation to the moment when we sadly... More

Clearwater, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our children own a timeshare here and invited us to stay with them. I have been in the travel industry for over 30 years and rank this as a 5 star plus property. All the rooms have an oceanview and the first floor villas have a hot tub and a plunge pool. The staff cannot do enough for you. Love,... More

Was this review helpful? Yes 3
New York City, New York
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife, Jina and I stayed here from 7/9-716 along with 45 of our friends and family because we got married near by at Grand Coral Beach Club. This was our second time here, the first time was for a site visit because the hotel is new so we wanted to make sure this would be a good place for... More

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

We bought into this development and are not the least bit regretful. The Royal Resorts always follow through with their word. We have been with them for 8 years and have been very satisfied with everything and if it's not right, they will mend the problem. This lovely top floor unit has a private pool, barbeque (that gets cleaned every... More

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Grand Residences has been built with luxury in mind. Providing the highest satisfaction levels to our customers is our main goal and its rewarding to learn we achieved this goal with you. We are looking forward to welcoming you again during your next visit to Mexican Caribbean. Warm... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed a week at the Grand Residences and were entirely impressed. From the drinks upon arrival to the handling of an awkward issue, the staff of Grand Residences was exemplary. Upon arrival we were told that the suite we reserved and paid for on the ocean front, was not available. While uncomfortable for a moment or two, it was... More

Was this review helpful? Yes 4
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Additional Information about Grand Residences Riviera Cancun

Address: Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos 77580, Mexico (Formerly Grand Residences by Royal Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Residences Riviera Cancun 4.5*
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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