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All 23 Puerto Morelos hotels

Grand Residences Riviera Cancun

4.5 of 5 Resort   |   Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos 77580, Mexico (Formerly Grand Residences by Royal Resorts)
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Grand Residences Riviera Cancun
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Ranked #1 of 23 Hotels in Puerto Morelos
A recent review
5 of 5 stars reviewed 1 week ago
Katie W
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116 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely Gorgeous! We stayed over Thanksgiving with our 16yr, 14yr and 9 yr. old. We were met in lobby with drinks and tour of property then escorted to a beautiful 1 bedroom mastersuite. The space was very good and we had no problem fitting comfortably with our family. The service was impeccable. They really cater to your needs. My daughter... More 

Was this review helpful? Yes 4
New York, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the best vacation we've had in a long time and we will be going back again next year. A few pros and cons: Pros 1) Property was beautiful 2) Service was great 3) Food is very good (although the Thanksgiving dinner was a bit disappointing). 4) Kids club was great (Angie was excellent with the kids). 5) Puerto... More 

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Washington Dc
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just returned from a relaxing 4 night stay at the Grand Residences. We were picked up at the airport by the hotel shuttle. When we arrived we were immediately taken to our room. We stayed in a Jr Suite. The room was a good size, nicely appointed with fresh flowers, complimentary tequilla, fresh fruits and snacks. My only complaint... More 

Was this review helpful? Yes 2
Maplewood, New Jersey
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We just got back from a week at this amazing hotel. We were 4 families and stayed in 2 sets of master suites and junior suites. WOWEE... The rooms were so spacious and beautiful. We received welcome gifts and there were fresh flowers everywhere. The staff are friendly, curteous and fun! There are activites that were great that are included.... More 

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New York City, New York
Senior Contributor
31 reviews 31 reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rather than typical rooms, Grand Residences has apartments with kitchens and laundry machines in each. Better if you don't want an all-inclusive. Great beach and pools. Spa and gym as well. Restaurant is ok. House keeping twice a day was great. 2 bedroom suite can easily sleep 8+ with all the Murphy beds. Only downside is Puerto Morelos is a... More 

Was this review helpful? Yes 3
Vancouver, Canada
Top Contributor
54 reviews 54 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Friendly staff great you as you drive/taxi up to the grand entrance. Helpful and welcoming staff great you in the ballroomesque foyer. We stayed in a junior suite with the ocean view. The suite was gorgeous and very comfortable! In hindsight, it was not necessary to upgrade to the ocean view as the view is not that spectacular - at... More 

Was this review helpful? Yes 4
North East
Reviewer
3 reviews 3 reviews
3 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I can start by saying that my vacation was simply outstanding. The room was quite lovely and the extras that the Grand Residence applied was just perfect. The view from the room was breathtaking to say the least. I enjoyed the super clean pool and also the beach. Both were just spectacular. Everything was clean and just beautiful. All waiters... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Ollie, Thank you for taking time to post about our resort. We have the fortune to be located in front of an ocean with beautiful colors which significantly improves the whole Ocean View experience. We are aware that our staff members are our most valuable asset, we will personally praise Francisco for leaving such a good impression with you.... More 

London
Contributor
16 reviews 16 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 15, 2014

We stayed at the resort for 5 nights and enjoyed ourselves. The junior suite we booked was nice; a bit smaller than I anticipated as much of the square footage is taken up by the large bathroom. The bathroom was nice, with separate walk in shower; jetted tub and toilet with a door. It was a nice touch leaving OFF... More 

Was this review helpful? Yes 9
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

We stayed at the resort for 5 nights and enjoyed ourselves. The junior suite we booked was nice; a bit smaller than I anticipated as much of the square footage is taken up by the large bathroom. The bathroom was nice, with separate walk in shower; jetted tub and toilet with a door. It was a nice touch leaving OFF... More 

Wasaga Beach, ON
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 13, 2014

Our family of 4 (2 adults, 2 kids ages 4 and 7) stayed here for 7 days the last week of October. (we are NOT owners) This is a very nice and upscale hotel/timeshare, one of the best we've stayed at. For comparison, some of the resorts we have stayed at are: Live Aqua, Cancun. Sandals, Antigua. Fiesta Americana, Cancun.... More 

Was this review helpful? Yes 9
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are convinced that your dedication listing pros and cons will be appreciated by TripAdvisor's Community. We are aware that there's still a long way to go and that there are still several challenges ahead of us but we are willing to take on and overcome them. We... More 

Myrtle Beach, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014

The staff and accomodations are superb! You will not be dissappointed, the small touches really top it off: gifts at turn down, spray mist to cool off with by the pool and full complimentary coffee service all day long. Here is a shout out to the wonderful bar,pool and activities staff, Mario, Tony, Luis,Gio, Carlos and Jesus!

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at Grand Residences Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels available and it is rewarding to learn you have enjoyed your vacation with us. We'll personally praise Mario, Tony, Luis,Gio, Carlos and Jesus for leaving such a nice impression in you. We hope to see you... More 

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Additional Information about Grand Residences Riviera Cancun

Address: Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos 77580, Mexico (Formerly Grand Residences by Royal Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Residences Riviera Cancun 4.5*
Number of rooms: 103
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Also Known As:
Grand Residences Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#1 Spa Hotel in Puerto Morelos
#1 Luxury Hotel in Puerto Morelos
#1 On the Beach Hotel in Puerto Morelos
#1 Top resorts Hotel in Puerto Morelos

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