This is my 2nd stay at ERC and my 5th or 6th at an Excellence property in the last 6 years. On this trip, I took my mother and my aunt. This was their first trip to the Excellence and my aunt's first trip to Cancun. This was my first trip to an Excellence, however, that I didn't say in... More

We have just returned from a 14 night stay at Excellence Riviera Cancun. We recommended this hotel to friends as we stayed at this hotel in October 2009 and we wondered if the hotel would live up to our previous visit. We should not have worried as the hotel, food, staff, beach etc. were excellent. Our friends who travelled with... More

We just returned from ERC, having attended a friend's wedding and stayed for four nights. The hotel was gorgeous, and our rooms were quite nice, good food for the most part and nice staff. There were a few negatives, however - as some previous reviewers have mentioned the beds are ROCK HARD! Both my husband and I have bad backs,... More

weve just returned from our 2 week trip to the excellence riviera cancun staying in the excellence club rooms, this is our 3rd year in Mexico having previously stayed in the royal cancun and then the el dorado royale casitas last year. The selection of restaurants at the excellence was definatley the best at this hotel, basmati the indian restaurant... More

Stayed at Excellence Playa Mujeres last 2 vacations and stayed at Excellence Riviera Canun from April 27 -May 3, 2012 this trip Both had pros and cons equally. Here are the things (in my opinion) that I liked better at EPM 1. The Hibatchi Grill at Spice restaurant was hands down better at EPM . Better food & Service.\ For... More

First of all I like to snorkle at the place im staying at but the water is a little cloudy and a bit rough, but I still did and saw some good fish and found good shells for my kids. Didn't like the guys on the beach selling drugs "marijuana", asking"Ju wana get high?" We think its low class and... More

Just got back from a 7 day stay at the Excellence Riviera Cancun. There are many things that stick out in my head, but I would say the staff was so friendly and willing to make your stay as pleasant as possible. Our room was a swim out suite in building 4 by the spa and lazy river. I think... More

Our first impressions was excellent. We arrived early and were greeted by the bellboy and a cold towels, and glasses of champagne. All staff extremely helpful especially guest service agent who checked us in and the bellboy. I forgot their names. Sorry. Since we both working in the hotels we were a bit worry when booking this high class not... More

My son's wedding was at Excellence Riviera Cancun last weekend, and it was the most memorable, wonderful, fantastic experience! I forgot to bring their special wedding cake knife that was a family tradition, and I found a real angel to help me. Isabel Gracida, the food manager, had someone on her team go to the Cancun mall, purchase and engrave... More