Stayed for only 4 nights in december but wished we had booked more time there. We were greeted with cold towels and champagne even though it was only 9 am in the morning I was also presented with a white long stemed rose (nice touch) Our room was not ready but was made to feel welcome to use all the... More

We just got back last night. The resort is beautiful, the grounds are nice except in the morning when they water the grass with the waste water. Top shelf booze, Crown Royal if you like whiskey. The food was average to good. We had a reasonably good time except none of the bartenders or wait staff understood english and you... More

We booked this resort for our honeymoon and we were not disappointed! When we arrived we were given a hot towel and a glass of champagne and the pampering didn't stop all week long! The rooms were pretty large and the hot tub inside was great! This resort was just what we wanted for our honeymoon, quiet, relaxing and no... More

Have probably read hundreds of reviews on this resort, so for those of you who need an update, here goes. We arrived at the resort around noon. Now, please note, it was not a terrible experience but it also was not what others have said or how we were greeted at other Riviera Maya all inclusives. I think the confusion... More

My partner and I returned from a week of beautiful weather at the Excellence Riviera Cancun. I had done tremendous research prior to selecting this resort and read the many over the top reviews. While we had a great time, I tend to feel that some of the people putting reviews on here still have the sunshine, salt and tequila... More

A lot has been written about the Excellence, and I don't want to repeat what has already been said. This was our 10th visit to this area, and our first to ERC. While every resort has its flaws, ERC did a great job of making those insignificant. It really is nice to be welcomed with a glass of champagne and... More

We loved our brief (three days) stay here; I'd love to return every year. The staff is tremendous, the restaurants are absolutely four/five star (arrive early in the evening, though) and the grounds, coupled with the beach, are stunning in every way. We loved the beautiful gym, which gave us quick exercise and therefore more time to read in the... More

We were in this hotel in late January. We did not stay in Preferreed Club. What we liked: Hotel layout. You can always find a quiet spot if you do not want to be in the crowd. Beach is beautiful, long strech. We did not have problems finding a lounge in the morning, plenty of beach towels. Although some people... More

The perfect destination to get away from it all! We would certainly go back again. The service was, simply put... perfect! We would say that 99% of the staff always had a smile and "hola" for us. Especially the entertainment staff (Danny and Angel specifically). We didn't upgrade our room this time but would think about a jr. swim up... More