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Excellence Riviera Cancun

Travelers' Choice award winner
Hotel website
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,844 reviews from our community

Traveler rating
    5,844
    1,344
    407
    159
    90
See reviews for
294
5,760
32
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,250)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (7844)
  • Mar-May only
    (2024)
  • Jun-Aug only
    (1957)
  • Sep-Nov only
    (1767)
  • Dec-Feb only
    (2096)
All months
Birmingham, United Kingdom
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel came recommended from a colleague and we were not disappointed. We followed her recommendation and we booked into the club room and very glad we did as the club suites had their own beach which was very much quieter than some of the other areas were far too noisy for us Likewise the club room was a place... More 

Was this review helpful? Yes 3
Bingley
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our first time on an all inclusive holiday. The complex is superb, with no worries about finding a sunbed or a waiter to bring you a lovely drink. The beach was very clean and was swept daily, ample sun beds and towels. The food was excellent at all times. We would return except for the flight being so... More 

Was this review helpful? Yes 2
Saskatchewan
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from a two week holiday at the Excellence Riviera Cancun. We loved the resort and would definitely return. The food was amazing with so much variety that we didn't tire from it after two weeks. The rooms were very clean and well stocked. We absolutely loved the lazy river pool and the serenity in... More 

Was this review helpful? Yes 7
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was our last of the Excellence resorts to visit, so expectations were high. Needless to say we weren't disappointed. :) We arrived early on Saturday March 14 and were taken to the Excellence Club with our bags. We checked in but as it was only 10am, the rooms weren't ready yet. We decided to grab breakfast over at the... More 

Was this review helpful? Yes 7
Burbank, Ohio
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been to quite a few All Inclusive resorts with no particular loyalty - Until now. The friendliness and service level provided by everyone was top notch and far superior to what we have experienced. The management team is out leading by example and very engaged with the staff and guests to ensure you are enjoying your stay. The... More 

Was this review helpful? Yes 5
canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Let me start out by saying, I knew beforehand I would not be able to eat or drink the amount for which I paid for my 4-5 days at this resort. Having said that, I was not disappointed in the least at the standard with which the resort functions, from the desk staff, to the wait staff, to the chef,... More 

Was this review helpful? Yes 6
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This resort is beautiful! The service is outstanding. From the moment you approach the large automatic swinging doors (largest that I've ever seen) at the main entrance, to the lush landscapes, gorgeous pools, and the beautiful rooms you will be in heaven. The staff is so attentive and great at what they do. The evening entertainment was great, much better... More 

Was this review helpful? Yes 6
Port Elgin, Ontario
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is aimed more at older couples. Food is good, but not 5 star. Lots of diversity, fresh fruit and vegetables, and other healthy choices. The service is superb. Everyone was friendly and professional. The tours were well organized and guided.

Was this review helpful? Yes 5
Tysons Corner, Virginia
Top Contributor
75 reviews 75 reviews
31 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I were celebrating our 5-year anniversary, and decided to go to this all-inclusive adults-only resort. This was our first trip to Mexico, and we were super excited. *** Very Important Note - Cancun recently decided to change its time zone and now follows EST. However, Google and iPhones were not updated during our trip (March 2015). So... More 

Was this review helpful? Yes 7
Mechanicsburg, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

And the Excellence Resort completely embodies an excellent attitude! Many all-inclusive resorts are beautiful and have spectacular surroundings. That’s why the company purchased that property. What you can’t always “buy”, the people, are what makes this resort truly special. The staff is exceptional in both their genuine demeanor and “can do” attitude to assist their guests. And yes, the beach... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Breakfast buffet(24)
  • Top shelf(24)
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Dining (801)
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Pool/beach area (1939)
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Room/suite (1442)
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Bathroom (117)
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Business center/function rooms (46)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (217)
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Beach (26)
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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Junior Suite Oceanfront (75)
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Lazy River Pool (70)
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Main Pool (75)
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Restaurants and Bars (163)
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The Hotel (104)

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