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All 23 Puerto Morelos hotels

Excellence Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Ranked #4 of 23 hotels in Puerto Morelos
A recent review
3 of 5 stars reviewed today
KentuckyKyMike Kentucky
  • Reviews (6,857)
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6,857 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,804)
Date | Rating
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English first
14 reviews 14 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed today NEW

We stayed there the last week of May. We took another couple and was really anticipating a top notch week. We have stayed at several other resorts that were lower rated and less expensive. Here goes an honest review. Rooms: they were decent with mini bar refreshed daily. Beds were functional even though we were assured of a King at... More

Was this review helpful? Yes 1
Chicago, IL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a great time at this resort. From Day 1, the staff was friendly and attentive! I would highly recommend upgrading to the Excellence club - free wifi! Nothing like having your own little club to stop into prior to dinner for a cocktail. It's a great way to meet other couples in the resort, too. Also, don't hesitate... More

Was this review helpful? Yes 2
Knoxville, Tennessee
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a fun time at Excellence Riveria Cancun last week. The staff works hard to make sure you have a good time. The shows are fun and food very enjoyable. I initially thought of listing as pros and cons, then just decided to hit the things that stuck out to us. Now I’m nitpicking, but these are the type... More

Was this review helpful? Yes 16
Milton, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

Travelled July 2014. We have travelled to many resorts in Mexico, all of them all inclusive. This was average. Positive Points: It was a very nice hotel. Very clean. Rooms are beautiful. Grounds are very well kept and no towel cards are used/required, which was a definite plus and a refreshing change from other resorts. Breakfast and Lunch are amazing.... More

Was this review helpful? Yes 5
Redondo Beach, California
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

This hotel is simply fantastic. Came here for my honeymoon and this is just the perfect place for couples. No kids allowed :) Almost every room we saw had an Anniversary or Honeymoon sash on it. We did see one group of girlfriends at the resort, but since this place is so low-key and relaxing, I do not think it... More

Was this review helpful? Yes 3
Fort Worth, Texas
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed this Excellence resort as much as the one at Playa Mujeres. Last year we stayed at Excellence Playa Mujeres. We wanted to go back this year but it was very costly to return to EPM. So we decided to try the sister resort at Excellence Riviera Cancun. Upon our arrival the entrance to this resort was awesome compared... More

Was this review helpful? Yes 7
corbin, ky
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I have been to several high end all inclusive properties. We have fun no matter what but I read TripAdvisor religiously to select my next hotel to experience paradise. I am going to give you my honest advice and that would be to book somewhere else because you can do better. Having said that, if you are... More

Was this review helpful? Yes 8
philadelphia, pa
18 reviews 18 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the minute Gil took our bags to our room until checkout our vacation was excellente! Our room 6335 was perfectly taken care of by Yuri. The view stupendous. The bartenders who were exceptional were Juan and Luis. The one waiter who stood out was Marcel. What a wonderful staff. If I had to have one complaint it is there... More

Was this review helpful? Yes 4
Dallas, Texas
17 reviews 17 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I took a quick 4 day getaway to the Excellence and had a fabulous time. I have been to 4 or 5 other all-inclusive resorts, and this ranks as top favorite. Food is excellent. You have a choice of about 8 different restaurants in which you do not have to make reservations at. The dinner's we had... More

Was this review helpful? Yes 7
Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We celebrated our 10th wedding anniversary and loved Excellence again! This was our fourth visit to Excellence resorts and our second to Riviera Cancun. We will return! The swim up room is a must for us. Ground floor next to the pool, our own lounge chairs, and a hammock. Life was very good. We like the rooms on the Lazy... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Room service(115)
  • Martini bar(97)
  • Lobster house(94)
  • Very good(89)
  • Lazy river(70)
  • Chez isabelle(57)
  • Main pool(51)
  • French restaurants(47)
  • Breakfast buffet(24)
  • Top shelf(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, Tingo, Travelocity, Despegar.com, BookIt.com, Hotels.com and Otel so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

9,685 photos of this hotel

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Hotel & grounds (1905)
Room/suite (1279)
View from room (427)
Pool/beach area (1640)
Dining (693)
Videos (20)
Bathroom (103)
Family/play areas (17)
Other (2644)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

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All management photos (24)
Hotel & grounds (6)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Other (13)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Puerto Morelos #4 Spa Hotel in Puerto Morelos #4 Luxury Hotel in Puerto Morelos #4 Top resorts Hotel in Puerto Morelos #4 On the Beach Hotel in Puerto Morelos #9 Business Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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