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Excellence Riviera Cancun

Travelers' Choice award winner
Hotel website
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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8,279 Reviews from our TripAdvisor Community

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    6,174
    1,422
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    93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,422)
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Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I have now stayed at both Excellence properties in Cancun (first Excellence Playa Mujeres and now Excellence Riviera Cancun). While both properties are very similar in their layout, the Excellence Riviera Cancun is an older property and it shows in some cases. The beach at Riviera Cancun was probably the biggest disappointment as it was loaded with... More 

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Massachusetts
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed over the 4th of July for 3 nights in Building 9 on the 4th floor. Rooms were a bit dated so if that's a big deal for you request an upgraded one a few days before check-in. We chose to request Building 9 since it faced the ocean and we wanted to have a breeze. Last year we stayed... More 

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Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The resort was beautiful and the restaurants were great quality standards compared to the few that I've been to so far on the Cancun hotel zone. I liked that you can always step out of your hotel room and find a nearby pool to swim in since the lazy river style is spread out around the hotel. However, we were... More 

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Selby North Yorks
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellence Club 8251 Ok this will be the last time we Stay here ! we just got back from our 2 week stay 20June 04 July it was Fantastic i have no major whinges or complaints at all Staff Josep at the Club concierge cabin by the pool this guy is a Gem super service nothing to much for this... More 

Was this review helpful? Yes 3
Ponte Vedra Beach, Florida
1 review
3 of 5 stars Reviewed 2 days ago NEW

The resort was beautiful, but very spread out. The room was nice and clean although it had a smell like pesticide. Breakfast buffet was very good with lots of options. The rest of the food was not as good as what we had at other resorts. In fact the steak had a lot of gristle. Even though they offered a... More 

Was this review helpful? Yes 6
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just got back from the excellence riviera cancun...we were there for 10 days, we also got married on the resort and i can't begin to say how happy we were with everything. the wedding: Jessica Moreno was my coordinator, throughout my planning she was always there answering my questions, i could email her any day and... More 

Was this review helpful? Yes 7
toronto
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed numerous times at the excellence brand of hotels and it is still a beautiful, well run resort. I won't write all the same point but a few point for the returning customers andnhow things have changed. Mostly for the good Block 1, 2, 3 are renovated and I believe all of the excellence club rooms are but... More 

Was this review helpful? Yes 8
Aurora, IL USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have stayed 3 times at Excellence Punta Cana & we love it! This was our first time at this Excellence resort, and although the grounds are beautiful and the food is pretty good, this place does not compare to Excellence Punta Cana. Service is slow and the resort seems understaffed - only 1 bartender worked at the swim up... More 

Was this review helpful? Yes 8
East Meadow, New York
5 of 5 stars Reviewed 3 days ago NEW

The room was fantastic, the property awesome, the staff outrageous, and the food superb. The beach, disappointing - Seaweed city, but as far as resorts go, I would go again, and would recommend it. I also have to give a special shout out to the entertainment staff, they were excellent! Big tip - If you shop in Playa De Carmen,... More 

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common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My boyfriend and I stayed here for a week and everything was amazing - the resort, the food, and the service. Go to as many restaurants as you can! The different cuisines were so good. Our favorite restaurant by far was the Lobster House, mainly because of the Matire a' David. He went above and beyond for us and put... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Room service(107)
  • Martini bar(87)
  • Lobster house(86)
  • Very good(81)
  • Lazy river(59)
  • Chez isabelle(49)
  • Main pool(44)
  • French restaurants(44)
  • Breakfast buffet(22)
  • Couples massage(22)
Questions? Get answers from hotel staff and past guests. Ask a question

10,912 photos of this hotel

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Dining (834)
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Room/suite (1513)
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Bathroom (123)
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View from room (509)
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Business center/function rooms (46)
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Amenities (217)
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Beach (26)
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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Junior Suite Oceanfront (75)
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Lazy River Pool (70)
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Main Pool (75)
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Restaurants and Bars (163)
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The Hotel (104)

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