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Excellence Riviera Cancun

Travelers' Choice award winner
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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,717 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,196)
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Calgary, Canada
1 review
4 of 5 stars NEW

This resort was referred to us by a friend who had been here twice. It was everything we expected plus more with regards to the people, service and food. The view is beautiful. It is quiet, relaxing and good entertainment in the evenings. My only complaint would be that when I ordered a beer (by server or by getting it... More 

Was this review helpful? Yes 5
Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was the second Excellence property we vacationed at, the first one was in 2012 in Punta Cana Dominican Republic. We enjoyed that property and decided to try Riviera Cancun. We were not disappointed. In our opinion ERC is a nicer property. We upgraded to the Excellence Club level in Punta Cana but decided against it in ERC as we... More 

Was this review helpful? Yes 6
Kalamazoo, Michigan
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you're a tennis player (or want to be one), Alphonso at Excellence Riviera Cancun provides an great daily tennis drill that my husband and I enjoyed every day of our vacation. Alphonso is a knowledgeable, friendly and fun USPTA pro who expertly handles beginners and intermediates together with ease. My husband and I are both 4.0 USTA players who... More 

Was this review helpful? Yes 2
Brooklyn, New York
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Our second time staying at an all inclusive in Mexico and this experience was slightly worse due to restaurants on property making 2 people wait 45 minutes when tables for 2 sit open the entire time. We asked politely to sit after 30 minutes and were told that those tables must be saved in case someone on the list ahead... More 

Was this review helpful? Yes 4
Glen Mills, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

Went on vacation with several friends to the Excellence in Cancun. This hotel is everything you would want in Paradise. The location, the views, the staff, the entertainment and the service was fantastic. You were waited on at every time of the day. I could not be happier that we picked this resort. We attended a Hollywood Oscar evening which... More 

Was this review helpful? Yes 2
Carthage, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

We just returned and I cannot say enough good things about this resort. Stellar service, amenities, food, drinks, staff, rooms, beach. Plenty to do for every person. Daily activities & nightly activities planned to perfection. The choice of cuisine was excellent, if you leave hungry, it's your own fault. Loved each restaurant! Excellence Riviera is an excellent choice for a... More 

Was this review helpful? Yes 2
Greater London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed there for 10 days in February 2015. Good selection of restaurants for breakfast lunch and dinner service good.Rooms are both well equipped and comfortable mini bar well stocked with premium drinks.Entertainment program varied something for everyone. Beach lovely white sand pool areas good plenty of sun beds and umbrellas.Bars and bar staff very good was lovely having drinks... More 

Was this review helpful? Yes 3
Atlanta, GA
17 reviews 17 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband and I have been to this resort 5 times and have always found it to be worth every penny spent, so I'm very disappointed to be writing this review. On our first night, we went to one of the restaurants which had plenty of seating but we were denied a table because my husband was wearing shorts. His... More 

Was this review helpful? Yes 8
Strathroy, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned home today....this was our second stay, and once again they didn't let us down. Food is good, service is great the staff are all more than willing to make your stay memorable.The drinks are amazing and plenty of them.Entertainment is very good, they had an Oscar night on the sun and it's just amazing to see all the... More 

Was this review helpful? Yes 5
Liverpool, United Kingdom
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We travelled from Manchester UK in a group of 6, (3 Middle-aged couples), on February 8th & stayed here for 2 weeks. It is fair to say that getting through Cancun Airport on a Sunday afternoon, after a 10 hour plus flight, is a shocking experience. However, once you have overcome the trauma of 2 hours in the airport it... More 

Was this review helpful? Yes 16
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Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Breakfast buffet(24)
  • Top shelf(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Excellence Group LLC, Caribbean Online Mgt Corp., Hotels.com, Cheap Tickets, Hotwire and Tingo so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos

10,474 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (9516)
View from room (488)
Room/suite (1419)
Pool/beach area (1912)
Hotel & grounds (2149)
Dining (790)
Bathroom (115)
Business center/function rooms (46)
Family/play areas (22)
Videos (20)
Other (2555)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

Management photos: Courtesy of the property manager

All management photos (24)
View from room (1)
Business center/function rooms (2)
Room/suite (3)
Hotel & grounds (3)
Dining (2)
Pool/beach area (1)
Other (12)
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