My husband and I stayed from 1/14-1/21/12. I have a terrible time making decisions, but was convinced by other reviewers that this was the perfect place for us. We have been to many all-inclusive hotels and this was by far, the best one yet. The staff and the food were the highlights. We enjoyed all of the restaurants we dined... More

Having traveled  extensively throughout the world, this was our first experience at an all inclusive resort as we like to explore and try new things so we prefer the flexibility of planning and executing things on our own.  It rained every day we were there but we had a wonderful time as we decided to have a good attitude and... More

We just returned from 4 nights at the Excellence and found everyone and everthing to be excellent in every way. It was our first time at the Excellence resort and we will return. When we checked in they asked if we were celebrating anything and we said our anniversary. The following afternoon there was a chilled bottle of champagne and... More

My wife and I spent 5 nights at the Excellence and had a great time. We upgraded to the Excellence Club and they provided us with a great room and view. The staff was very helpful and we really enjoyed the beach palapas. We were really focused on relaxing and didn't spend much time watching the evening shows. The two... More

I had the privilege of staying at this wonderful resort! Our suite was overlooking the lovely Spa with the surrounding river and an ocean view. We found the whole resort very quiet and peaceful, perfect place for a rest. Everything was clean and the very friendly staff kept the beautiful grounds well groomed. We had the choice daily of enjoying... More

Overall the Excellence is a great resort but over the years we are seeing decline in the overall maintenance. Shower tile-finish is worn, chairs in pavillion area need reupholstered, public bathrooms with missing toilet seats, water faucets that don't work, several elevators were not functioning. Most distressing was the smell of sewage t/o the facility, worse in some areas where... More

This was our 3rd stay at an Excellence property having previously visited EDR and EPM all EC Swim-Up rooms. To that, ERC has the best layout for these type rooms. ERC and EPM design is similar but stops there. ERC truely has a private Excellence Club pool (which is heated) and beach. Even here, guests still hog and lay claim... More

This was the first time we ever returned to the same place and despite poor weather most of the week we had such a good time and returned home relaxed and refreshed. And we still got great tans! Being repeat customers has it's advantages in that when we arrived we were familiar with the surroundings and the routine of the... More

Beautiful, well maintain resort. Everywhere you look there is a staff member cleaning something or maintaining the grass. We thought the beach was very nice. Some seaweed but not to bad. The staff was great. Japanese restaurant was the best. Mexican night was impressive. They spend all day setting it up. Greats shows also. Service at The Lobster House for... More