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Excellence Riviera Cancun

Travelers' Choice award winner
Hotel website
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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8,400 Reviews from our TripAdvisor Community

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Traveler rating
    6,257
    1,450
    437
    163
    93
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323
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,461)
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Oregon
1 review
5 of 5 stars Reviewed yesterday NEW

We just returned from a week long stay at the Excellence Riviera, and I already cannot wait to come back! A little background info... I left my husband in charge of planning the honeymoon as he originally wanted a beach wedding and I did not. I planned the entirety of the wedding and left my non-organized, non-planning husband in charge... More 

Was this review helpful? Yes 3
Raleigh, North Carolina, United States
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had a wonderful time at the Excellence Riviera Cancun. We just got back last week. This resort is beyond beautiful and well kept. The restaurants had amazing food. Our favorite was the Indian cuisine. I was pleasantly surprised at how quiet the hotel was at night. The housekeepers were in the room a few times/day and it was very clean!... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed yesterday NEW

We had a junior suite, which was amazing! You can order the type of pillow you want off of a menu! The mini fridge is stocked once a day. The shower is huge! you get your own bathrobe and slippers if you are into that kind of thing. The pools were so relaxing I fell asleep on my complementary floating... More 

Was this review helpful? Yes 3
New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a wonderful time. I would definitely visit another one of their resorts, perhaps not this one because Im always looking for something new when I travel.  Check in was easy. We were greeted with a wet towel and a "welcome home". Once inside, we were offerred a refreshing drink and a voucher for a check in foot nassage.... More 

Was this review helpful? Yes 5
Scotland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Okay, first off, this is not our first trip to Mexico, or an all inclusive, staying at many resorts for 14 nights in the Yucatan Peninsular. However, it was our first trip to Excellence Riviera Cancun, and it was absolutely amazing! The staff, the accommodation, the food and the service all exceeded our expectations. We stayed in an excellence club... More 

Was this review helpful? Yes 5
Los Angeles, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed July 20-24, 2015. We booked the Excellence Club level room in the 8000 tower. When we arrived, the staff was very good, Bell Boys were incredible, super friendly and accommodating. We went to the Excellence Club room to check in, Champagne and cool towels were a nice touch. We had arrived quite early on a monday morning after flying... More 

Was this review helpful? Yes 4
robertclarke58
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just got back after a second visit I must say it's a lovely hotel and the food is great French restaurant is very good and the spice is even better I found the room service to be quick and the food to is come hot . And the breakfast is a very big choice yes that is seaweed on the... More 

Was this review helpful? Yes 3
Okinawa, japan
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I live in Japan, my daughter in Canada, we met at this excellent hotel for seven days. First thing we were taken to a tour of the Hotel by Luis. He took our bags in a trolley and informed us of everthing as we went along. Excellent restaurans, lovely pool, quite environment. When we wanted to go shopping downtown Cancun,... More 

Was this review helpful? Yes 4
Grand Island, Nebraska
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort from July 11 to July 18. Staff was amazing, the food was great and the entertainment was awesome. Very clean resort, we stayed in a swim up room by the spa and it was very quiet. Favorite restaurants include the French restaurant and the Mexican restaurant. Only really negative was the seaweed but the resort... More 

Was this review helpful? Yes 4
New Providence, New Jersey
Level Contributor
1 review
3 of 5 stars Reviewed 3 days ago NEW

First I want to say that the staff couldn't do enough for you. You wanted to tip them, they really deserved it. The work extra hard. The grounds and place on a whole are absolutely beautiful. The best restaurant was Chez Isabelle, outstanding! The others, so so. Room service was awful. Came cold and waited over an hour. Ordered coffee... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Room service(107)
  • Martini bar(87)
  • Lobster house(86)
  • Very good(81)
  • Lazy river(59)
  • Chez isabelle(49)
  • Main pool(44)
  • French restaurants(44)
  • Breakfast buffet(22)
  • Couples massage(22)
Questions? Get answers from hotel staff and past guests. Ask a question

10,997 photos of this hotel

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Bathroom (123)
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Amenities (217)
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Beach (26)
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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Junior Suite Oceanfront (75)
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Lazy River Pool (70)
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Main Pool (75)
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Restaurants and Bars (163)
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The Hotel (104)

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