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All 23 Puerto Morelos hotels

Excellence Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Ranked #3 of 23 hotels in Puerto Morelos
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4 of 5 stars reviewed yesterday
bradley k London, United Kingdom
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6,988 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Comments first, good stuff is below. We have just returned from 10 nights stay here, lovely place. We got checked in quickly, with a cold towel and a drink. On arrival to our room though we found a used condom on the floor, not nice start however, my wife cleaned it up and we did not complain but did complete... More

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kingston, ny
Top Contributor
90 reviews 90 reviews
13 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just got back from an 8 day vacation at the ERC on 8/27/14 and here is my report. This is a tough review to write because I feel if this was my first time at an all-inclusive that I would be raving about the ERC saying it was a 10 out 10 in my review. But I feel as though... More

Was this review helpful? Yes 11
Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I went here last year and it was amazing. After recently going to the Marina El Cid in Puerto Morales, it paled in comparison to the Excellence. As soon as me and my fiance arrived at the El Cid, we knew we made a mistake not coming back here. This was our best vacation, everything about this place was top... More

Was this review helpful? Yes 5
Cardiff
Contributor
16 reviews 16 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Although we have been back from holidays in this stunning place ,for a few months ,we talk all the time about the fantastic holiday we had there. The most difficult decision every day was ,beach or pool,and which of the 9 different restaurants we would visit that evening A truly luxurious resort where you are treated as honoured guests from... More

Was this review helpful? Yes 6
Wigan, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from our second visit to ERC. Although our 4th visit to Cancun, this was the first time we had returned somewhere which goes a long way to confirming the absolute "excellence" of this resort. Rooms,restaurants,bars continue to be "top notch" although we did feel the entertainment in the main theatre could do with a facelift. We spent a... More

Was this review helpful? Yes 7
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel was superb. Upon arrival, we had towels to freshen up from the more than friendly staff, then through the automatic doors to be welcomed with a glass of champagne each. Reception was so welcoming and friendly. The hotel itself is only 25 mins from the airport so if you are being transferred from the likes of Thomas Cook,... More

Was this review helpful? Yes 6
ontario
Contributor
11 reviews 11 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had the privilege of staying at this hotel from July 21st to 28th. Check in took little time and our requests were met, but our room was not ready until about 4:00 p.m. Upon arriving in our room we were pleasantly surprised with a fruit plate, champagne and roses. The room was lovely and spacious, with... More

Was this review helpful? Yes 3
New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here last week. The resort was just beautiful. We liked it better than Secrets Capri and Barcelo Palace, where we have stayed before. The temperature of the pools was perfect, and there were always plenty of shady spots to sit by the pool and many palapas on the beach as well. The food was the best we had... More

Was this review helpful? Yes 7
Arlington, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my first time at an all-inclusive resort, and I was a bit worried about hidden fees or what to expect...the Excellence experience put these fears to rest. Staff were incredible: friendly, hard-working, conscientious, and never EVER said "no." They found a way to accommodate all of our requests. Food was good, plentiful, and diverse. The Indian restaurant wasn't... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here on our honeymoon and loved every second. We stayed in building 6 in a junior suite which was lovely. The food was delicious, the staff friendly, the rooms clean and comfortable and we really could not recommend this resort highly enough! They had some lovely themed nights which was great to meet other people. The pools were... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Room service(115)
  • Martini bar(97)
  • Lobster house(94)
  • Very good(89)
  • Lazy river(70)
  • Chez isabelle(57)
  • Main pool(51)
  • French restaurants(47)
  • Breakfast buffet(24)
  • Top shelf(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Excellence Group LLC, Tingo, Travelocity, Hotels.com, Despegar.com, BookIt.com and Otel so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Puerto Morelos #3 Luxury Hotel in Puerto Morelos #3 Spa Hotel in Puerto Morelos #3 Top resorts Hotel in Puerto Morelos #3 On the Beach Hotel in Puerto Morelos #9 Business Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
Number of rooms
440

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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