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Excellence Riviera Cancun

4.5 of 5 Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is my second time staying here. As all the other reviewer said the staff and service make this hotel. They work so hard and do a great job. The rooms and the hotel grounds are spotless. The Wi-Fi is spotty and could be better. There were times we could only get it on our balcony. We stayed in the... More 

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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

We went expecting to enjoy the late night club and outdoor lobster house every day. We were not informed that both areas were under construction along with the business center which we planned to use for Internet access. The construction of the lobster house went on all day and really took away from the ambiance of the main pool with... More 

Was this review helpful? Yes 1
Marlton, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I returned from ERC one week ago. We went to celebrate our 20th anniversary, and I must say our experience was absolutely outstanding. The resort is beautiful, and the service is top notch. As the majority of the reviews indicate, the rooms are tremendous and the staff is friendly, attentive and courteous. I'll spare you the details... More 

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New York City, New York
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed here for one week, for our Honeymoon, arriving on Nov 8th. I have to say that I truly enjoyed the people at this resort and staff. Pros: The Yoga was amazing right on the water. Paola is excellent and I was challenged! Coco loco at 11am is a must. You can have it with or without alcohol. I... More 

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East Chicago, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

This was our second time at the Excellence resort. There's no doubt about it this is a great place to vacation at. Everyone we meet last year remembered my wife and I. Starting from Gustavo the bell hop, Veronica the waitress/ bartender who has been an employee at the Excellence over ten years, Joel (El cambia's) bartender, Juan bartender, Betsy... More 

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City of Bradford, England, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

This is the best hotel we have ever stayed in. Attention to detail and aim to please are second to none. There's not much to say that hasn't already been said but we just wanted to give this hotel a good review as they deserve it. We upgraded to an excellence club room and were very pleased that we did.... More 

Was this review helpful? Yes 2
Cherry Hill, New Jersey
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed from November 30-December 7, 2014. This was our first stay with both Excellence and in Mexico, and we had an nothing short of an incredible experience. The food was FAR better than other all inclusives we've stayed at in the past, as were the drinks. The portion sizes were more than fair, and I never... More 

Was this review helpful? Yes 1
Seneca, South Carolina
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Two years ago we vacationed in Excellence, Punta Cana, Dominican Republic. It was a wonderful vacation, so we decided to try another Excellence resort, this time Riviera Cancun, in Mexico. To our surprise, it was even more spectacular than Punta Cana. The attention to detail and beauty of the resort was better than any resort we have been to before.... More 

Was this review helpful? Yes 1
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nothing more to say except we would like to thank the staff for all of the hard work and care. In beach service we would like to personally thank Eldin, Adrian, Melissa, Vannesa, Amable and Moses the great bartender. A very special thank you to Maribel our concierge at the Excellence Club, and a most magnificent concierge, Brusson, who went... More 

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De Forest, Wisconsin, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our first time to an Excellence resort to celebrate a couple birthdays and it was amazing! We were greeted with champagne upon arrival and treated great until we left the resort. I have to give a shout out to Betsy our waitress, George the afternoon entertainment in and by the pool and Carlos our bike tour guide as... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Top shelf(24)
  • Breakfast buffet(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Excellence Group LLC, Caribbean Online Mgt Corp., Cheap Tickets, Agoda, BookIt.com, Orbitz, TripOnline SA, Despegar.com, HotelTravel.com, Travelocity and Tingo so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos

10,200 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (9243)
Pool/beach area (1843)
View from room (463)
Room/suite (1383)
Dining (769)
Hotel & grounds (2073)
Bathroom (113)
Business center/function rooms (45)
Videos (20)
Family/play areas (22)
Other (2512)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

Management photos: Courtesy of the property manager

All management photos (24)
Hotel & grounds (6)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Business center/function rooms (1)
Other (12)
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