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All 23 Puerto Morelos hotels »

Excellence Riviera Cancun

4.5 of 5
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Hotel amenities
Excellence Riviera Cancun
Ranked #1 of 23 hotels in Puerto Morelos
4.5 of 5 stars 3994 Reviews
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3,994 reviews from our community

What travelers say about this hotel
  • Room service(217)
  • Lobster house(180)
  • Very good(140)
  • French restaurants(104)
  • Martini bar(104)
  • Lazy river(99)
  • Chez isabelle(93)
  • Main pool(78)
  • Great time(51)
  • Hot tub(12)
Traveler rating
    2,986
    639
    215
    92
    62
Only show reviews for Family (122) | Couples (2719) | Business (30)
Date Rating
Cambridge
1 review
5 of 5 stars Reviewed May 15, 2012 NEW
1
person found this review helpful

My husband and I arrived on the 25th April to celebrate our thirtieth wedding anniversary and immediately felt welcome and relaxed. Our room had fruit and champagne in it and the bed was decorated by two towel swans with a red rose and petals forming a heart in the middle. As well as the enormous bed there was a double... More

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Flemington, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 15, 2012 NEW

Food, Lobster House.. great seafood Grouper, Lobster Tail (dinner only); Breakfast, only one buffet (food gets boring after 6 days), fried eggs have no taste (Marriot Casa Magna Cancun has the tasty eggs); Indian quite spicy, order something, you get something else; Mexican nite, a lot of food, not to much to select from, nice fancy decorated area; Italian, good... More

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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2012 NEW
1
person found this review helpful

My wife and I were at the Excellence 5/5/12-5/12/12, and overall we were very pleased with the hotel. The hotel itself is beautiful, the staff is great, and the food is very good. We have been to similar resorts (e.g., Moon Palace, Valentin Maya), and we would put the Excellence above those. Our main gripe is that the beach (our... More

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Dacula, Georgia
1 review
5 of 5 stars Reviewed May 14, 2012 NEW
3
people found this review helpful

My wife and I were at the resort from Saturday the 5th through Friday the 11th of May. NOT ENOUGH TIME! The place is incredible and the service even better. We were greeted at the front of the hotel by champagne and cold towels and then personally walked through the resort to our private concierge in the Excellence Club. Then... More

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Kalamazoo, Michigan, United States
1 review
5 of 5 stars Reviewed May 12, 2012 NEW
1
person found this review helpful

We went on our honeymoon for 6 nights (May 5-May 11). It was AMAZING. The service is really top notch. Everyone was so extremely happy to help and we didn't have one bad experience with anyone that works there. The food was pretty good...could have used more salt, but I can understand why they go light. They offer all kinds... More

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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 12, 2012 NEW
14
people found this review helpful

We just got back from Excellence Riviera Resort (May 6 - May 11) and here is my review. This is definitely a four star resort. I don’t think people know what they are saying when they refer to resorts as five star. Five stars are in the class of $3,000.00 per night. There is a totally different mindset at that... More

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Portsmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 12, 2012 NEW
9
people found this review helpful

We have just come back from our Honeymoon at the ERC and had the most amazing time. As it was our honeymoon we upgraded to the Club, which we really felt was worth the extra. The problem is it was so good we've now been spoilt and would have to upgrade again if we go back! It was nice to... More

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Thornaby on Tees, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 12, 2012 NEW
7
people found this review helpful

This has been our 5th trip to the excellence and we were a little worried as to whether we would have tired of it. NOT AT ALL! It just gets better. On all the previous visits we have been delighted with the selection of food but this visit was AMAZING!!! The quality of the food was excellent and the variety... More

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Spring City, PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 11, 2012 NEW
2
people found this review helpful

I loved our vacation there & am hoping to go back next year! The food was great! I liked the portion sizes because I didn't feel guilty about having an appetizer, soup, main course and dessert. The waiters were outstanding, going out of their way to make our stay more enjoyable. In fact, all the workers were that way! We... More

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Freezing in MN
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 11, 2012 NEW
3
people found this review helpful

This is my 2nd stay at ERC and my 5th or 6th at an Excellence property in the last 6 years. On this trip, I took my mother and my aunt. This was their first trip to the Excellence and my aunt's first trip to Cancun. This was my first trip to an Excellence, however, that I didn't say in... More

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Additional Information about Excellence Riviera Cancun

  • Excellence Riviera Maya
  • Excellence Riviera Cancun Hotel
  • Excellence Riviera
  • Excellence Riviera Cancun Puerto Morelos
  • Excellence Cancun
  • Secrets Excellence Riviera Cancun
  • Cancun Excellence Riviera
  • Secrets Excellence
  • Excellence Resort Cancun
Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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