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Excellence Riviera Cancun

Travelers' Choice award winner
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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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9,050 Reviews from our TripAdvisor Community

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Camrose, Canada
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have experienced Excellence Playa Mujeres a couple of times and wanted to try ERC and we are glad we did. Our expectations were very high based on the fantastic stays at EPM and after a bit of a rough start, we were amazed! Due to a communication mix up with the bell boy, we were left at a bar... More 

Helpful?
1 Thank CaryKel
Ottawa
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Excellence Riviera Cancun from January 31st to February 7th. We had stayed at its sister property in Playa Mujeres multiple times and thought that we should give this resort a try since we had enjoyed the other so much. We had high hopes that it would live up to our expectations. Our worries quickly faded the... More 

Helpful?
4 Thank ladyluvstravel
Peterborough, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Can't say enough good things regarding the excellence group hotels! Each one is as good as the other. The service is amazing! The food is to die for! The rooms are clean and comfortable and there's plenty of room! Just amazing sums it up!

Helpful?
3 Thank Robsclan
Sechelt
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

All I have to say is WOW. I'm so glad I booked here. I needed a relaxing romantic vacation and thats exactly what I got. I have stayed at many five star hotels but this was more than that. I read through all these reviews daily looking for the negatives and almost booked elsewhere. I'm so glad I didn't! There... More 

Helpful?
4 Thank Carrie C
Paris, Illinois
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Awesome, adult only resort! We were treated like princesses from the time we set foot on the property until the moment we grudgingly left. We were in building 6, right across from building 9 and had 2 swim out suites. We felt like we had the whole place to ourselves most of the time. Our pool rarely had anyone else... More 

Helpful?
5 Thank Tammy W
Cambridge, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I have traveled all through the Caribbean and stayed at all different types of all inclusive chains. The excellence riviera cancun is by far the best yet! The staff are what truly make this place amazing. From the moment you walk in until the moment you leave they go above and beyond to meet all your needs.... More 

Helpful?
10 Thank Steve M
Fargo, North Dakota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Where do I start about this amazing resort? Jean Francois and his staff are absolutely amazing, and the service provided is second to none. Every detail is attended to, and the pride can be seen in each staff member from the management to the grounds people. The rooms are absolutely amazing! Very clean and well appointed. We had a slight... More 

Helpful?
8 Thank dgibbiii
Honey Brook, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I traveled to the Excellence Resort in Riviera Maya with two other couples in January 2016. We absolutely loved it. None of us have ever felt so pampered and rested after a vacation. Walking into the resort, our mouth dropped open at the beautiful design of the hotel lobby. As we unloaded from the van, we were... More 

Helpful?
8 Thank Kate S
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have just returned back from the excellence riviera maya I went for 2 weeks it's perfect I have read other reviews about it before I went. There was a bit of seaweed but they cleared it up your not that far from a reef so you will get seaweed. There is so much to do you never get bored... More 

Helpful?
5 Thank Buffy85
Liverpool
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just back from our 2nd visit to the ERC and it was just as good as the first - incredible. As stated in my previous review it is the staff that make it this good. So special mention of Erika in the Martini - the best drink waitress ever,,, young Carlos in Barcelona and the one and only Tomas in... More 

Helpful?
2 Thank Leothescouser
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Excellence Club Junior Swim-Up Suite (10)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (50)
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