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Excellence Riviera Cancun

Travelers' Choice award winner
Hotel website
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,990 reviews from our community

Traveler rating
    5,956
    1,367
    416
    160
    91
See reviews for
304
5,872
36
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,310)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (7990)
  • Mar-May only
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  • Jun-Aug only
    (1957)
  • Sep-Nov only
    (1766)
  • Dec-Feb only
    (2096)
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Fort Mill, South Carolina, United States
Contributor
20 reviews 20 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned from our 2nd trip to ERC (our 6th trip overall with Excellence Resorts) and had an amazing time! We keep coming back to Excellence because we know exactly what to expect! The food was great. We ate at 6 of the restaurants for dinner (Agave and Spice are my favorites, the Grill is my husband's). About half... More 

Was this review helpful? Yes 6
Beverly, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We really enjoyed our stay in this resort. The staff is very friendly and attentive, the layout gives you the opportunity to either stay in a quite and peaceful area at the 'lazy river', at the more busy and bubbling pool bar with entertainment or at the white beach (a lot of seaweed in the ocean which is a pity).... More 

Was this review helpful? Yes 3
Kansas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I just got back from ERC and were very satisfied. We've been to several other AI's over the years including comparable resorts at Secrets Maroma and Punta Cana. None of them get a 10 across the board so you have to decide what is most important and be happy. We were. We used USA Transfers to get... More 

Was this review helpful? Yes 4
Palatine, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from our second visit to Excellence Riviera Cancun (4/20/15-4/30/15). We rarely find any resort that we want to not only go back to, but also make it a favorite. Excellence Riviera Cancun has all of the basics that every high quality resort should have. Their beach is fantastic, food is tasty with great variety, plenty of... More 

Was this review helpful? Yes 6
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I vacationed here for our honeymoon last summer and I can't get how amazing this resort is out of my mind. It was worth every single penny that we spent. I had never been to an AI resort, and I will admit I had my reservations. After a long day of traveling I was anxious to get... More 

Was this review helpful? Yes 11
Marlton, NJ
Contributor
17 reviews 17 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I will start off with the biggest problem. There was no business center. This was a real issue for me, since I had a major issue blow up and needed to work on my vacation. As for the great things, food was wonderful, if you are unhappy order something else. I liked the French restaurant the best. The bed, linens... More 

Was this review helpful? Yes 2
UK
Top Contributor
88 reviews 88 reviews
42 hotel reviews
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We returned for another three weeks stay at the ERC and were welcomed back as 'repeaters' with lovely gifts (hat, leather travel tags, leather document wallet, fruit, sparkling wine cooled and ready to drink) as well as invitations to the 'repeaters' drinks, nibbles and entertainment and chance to meet more of the staff. Well worth going to as you get... More 

Was this review helpful? Yes 9
Edinburgh, United Kingdom
Top Contributor
149 reviews 149 reviews
33 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our 4th visit - we've never gone back to a hotel other than this one! Almost everything is first class. Previously the food was a slight disappointment (geared more for the US market). The smaller restaurants are better - the Indian, the Mexican and the Asian restaurants are much better than the others. The lobster house still has... More 

Was this review helpful? Yes 8
Batley, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wonderfull hotel fantastic staff we were treated like royalty The food was excellent highly recomend Trip to chit zen itza and cenote highly recommended Swim up suites really need some shade it is very hot

Was this review helpful? Yes 3
Morristown, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent resort where staff is friendly including Benjamin who did a great job at water aerobics. Resort is clean and staff is friendly and accommodating. Food here is excellent and the choices are a wide variety. The rooms are nice and spacious and staff again was working hard to make our stay enjoyable.

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Room service(107)
  • Martini bar(87)
  • Lobster house(86)
  • Very good(81)
  • Lazy river(59)
  • Chez isabelle(49)
  • French restaurants(44)
  • Main pool(44)
  • Breakfast buffet(22)
  • Couples massage(22)
Questions? Get answers from hotel staff and past guests. Ask a question

10,708 photos of this hotel

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Pool/beach area (1956)
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Hotel & grounds (2182)
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Dining (810)
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Room/suite (1480)
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Bathroom (119)
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Business center/function rooms (46)
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Family/play areas (22)
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4:15
Videos (20)
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Other (2609)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (217)
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Beach (26)
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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Junior Suite Oceanfront (75)
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Lazy River Pool (70)
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Main Pool (75)
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Restaurants and Bars (163)
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The Hotel (104)

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Hotel & grounds (8)
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Room/suite (4)
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View from room (1)
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Business center/function rooms (2)
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Dining (1)
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Pool/beach area (1)
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Other (10)
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