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Excellence Riviera Cancun

4.5 of 5 Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,555 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

First off book your transportation early or in advance. It will save you time and $$$ we used USA transfers and it went smoothly. The hotel: the beach area is nothing to brag about compared to other resorts in the hotel zone. Taxi rides into Cancun are 45 USD each way. 20 USD each way for the small town nearby.... More 

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

We have stayed at ERC twice on our anniversary in Jan. 2014 and Jan 2013. I can't recommend the Excellence brand enough. They truly care about getting it right. Just give them the chance if anything goes wrong - they will take care of it. We love both ERC and EPM. EPM for the glass balcony and day beds. More... More 

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Bracebridge, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

I can't stop talking about this resort. Perfect from the minute we went through the beautiful wooden doors and were greeted by champagne at check-in. We stayed in building 3 with a view of the spa and the lazy river, well situated to everything. Our room was always clean, plenty of towels and the mini-bar well stocked. We are not... More 

Was this review helpful? Yes 1
Vancouver, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

We loved the service at Excellence. We went here for our honeymoon and were treated extremely well. If you visit you have to ask for ALFREDO & MIGUEL at AGAVE restaurant. They were so much fun and went above and beyond to make our meals such an amazing experience. The rest of the hotel was very clean, great drinks and... More 

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5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent resort. No reason to complain when staying at this property. Upgrade to EC well worth it. French restraunt is the best but both spice and Basmati are also really good. Great breakfast buffet and the room service is 24 hour. Other properties around this resort are a little doggie. Anyway well worth the extra $$ to stay somewhere nice... More 

Was this review helpful? Yes 3
Waterloo, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Excellent Riviera January 2015, in building six on the second floor with a pool view room. It was a great room that had a view of the ocean too. We did look into upgrading to the Excellence Club for the extras, but I don't think there is the need to spend the extra money unless you... More 

Was this review helpful? Yes 5
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Arrived again just as beautiful as before plus there even more improvements from last year! What was really nice is the bar tenders remembered us even front desk. All around exceptional trip highly recomend well worth your money

Was this review helpful? Yes 2
19 reviews 19 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just got back, five days. Fantastic facilities and service. The staff is terrific. The pools are cold (maybe the Club pools are heated). The food is pretty good at all restaurants, but to say that not needing reservations is a great thing is misleading. You CAN and we did wait an hour and a half once at Lobster House. For... More 

Was this review helpful? Yes 1
Ottawa, Canada
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Resort was clean, beautiful, not crowded. Staff were super-attentive, friendly and easy going. Buffet was tasty, huge selection, hot chocolate and Mexican coffee were awesome. Dinner-time restaurants were surprisingly delicious, favourites were Spice (Fernando was exceptional), Basmatti, and Chez Isabelle. Mexican theme dinner buffet in the central square area was awesome. Beach was ok, sand was pretty, but the water... More 

Was this review helpful? Yes 4
New York City, New York
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When we booked our wedding for January we knew that our honeymoon would have to be in Mexico. It was one of the top places we wanted to visit and the weather would be perfect. I spent a lot of time researching different hotels/resorts in the area and when I came across the Excellence, I knew it was the one.... More 

Was this review helpful? Yes 9
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Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Top shelf(24)
  • Breakfast buffet(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Excellence Group LLC, BookIt.com, Expedia, Caribbean Online Mgt Corp., Despegar.com, Agoda, Orbitz, Hotels.com and Tingo so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#8 Business Hotel in Puerto Morelos

10,324 photos of this hotel

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Hotel & grounds (2117)
Pool/beach area (1883)
Room/suite (1396)
Bathroom (114)
View from room (473)
Dining (771)
Business center/function rooms (45)
Videos (20)
Family/play areas (22)
Other (2526)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

Management photos: Courtesy of the property manager

All management photos (23)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Business center/function rooms (1)
Hotel & grounds (5)
Other (12)
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