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Excellence Riviera Cancun

4.5 of 5 Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,171 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

First time in Mexico, first time at the destination wedding (as a happy drunk guest:) Amazing place, great staff, delicious food (try French restaurant, very upscale). Giant pools all over the property, nice spa, helpful guest manager.

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11 reviews 11 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

We've stayed at several all-inclusive resorts over the last 10 years ( Aventura Spa Palace, Moon Palace, Hilton Cancun (now Iberostar I think), Secrets Capri, and Paradisus Cancun). This is the best of all, and the cheapest too! Beautiful, lush, romantic resort. Just big enough not to get bored for a 10-day stay. Great restaurants, nice healthy food, big variety,... More

Was this review helpful? Yes 2
Los Angeles, California, United States
1 review
4 of 5 stars Reviewed yesterday NEW

We just got back from our 5 day, 4 night honeymoon to Cancun and we stayed at the Excellence Riviera Cancun. It was a great trip, and the hotel was very beautiful. It was our first time at an all inclusive place. We chose to do the excellence club upgrade, and stayed in the 2 story place with the private... More

Was this review helpful? Yes 2
Top Contributor
74 reviews 74 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

Many of the things about this resort are awesome. The landscaping is gorgeous. The service was great. The food ranged from very good to excellent. The drinks were top shelf, although they pretty much just had Mexican beer with a few others like Heineken and Bud. The pools were really nice, although a few spots are in need of some... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

This was our first resort experience. The resort was nice enough. Pools were clean and plentiful. Drinks kept flowing. Staff was friendly and spoke English decent enough. The "club" experience was worth the extra cost. The rooms were clean and looked like they did in the pictures. The minibar had 4 bottles of alcohol which were complimentary as long as... More

Was this review helpful? Yes 1
Liverpool, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from a 2 WK holiday at this resort, we had a really good time the hotel and the gardens are lovely but beware that the downfall of having lovely gardens is the presence of lots of mosquito's and insects. We had to wear insect repellant during the day as well as night as they found both myself and... More

Was this review helpful? Yes 5
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had another fantastic holiday at the Excellence resort Cancun. The hotel is stunning and exceptionally clean and the best thing about the hotel is the Staff, from the Director all the way down to the gardener's. Absolutely everyone makes your stay hear a special one. They even had a tough time with some extremely rude, loud American group who nearly... More

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Buford, Georgia
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I've just returned home from a 7 day visit (10-11-14 thru 10-18-14) to Excellence Riviera Maya Resort.The resort is absolutely beautiful, however after checking in, we had to request to change our suite because it had a bad moldy smell. Sandra from the front desk was excellent and she switched us to another suite with a nicer view and arranged... More

Was this review helpful? Yes 4
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Resort was nice, service was good. Food good...but Dissapointed that you couldn't go into the ocean, the water was full of seaweed...would not go back...excellence playa mujeres much nicer resort. Pool nice.but slippery.service good. Had to come in to room to spray for mosquitoes.

Was this review helpful? Yes 6
Cardiff, Wales, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful from the moment we arrived to a glass of bubbly and a very warm welcome . They really can't do enough for you at this hotel, staff are extremely helpful, friendly and go out of their way for you. Nothing is overlooked here. Good food and great entertainment, really didn't need to leave the hotel.will be coming back again... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Top shelf(24)
  • Breakfast buffet(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Excellence Group LLC, Hotels.com, Expedia, BookIt.com, Despegar.com and Tingo so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

10,026 photos of this hotel

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Pool/beach area (1654)
Dining (701)
Hotel & grounds (1910)
Bathroom (104)
Room/suite (1287)
View from room (431)
Business center/function rooms (44)
Videos (20)
Family/play areas (17)
Other (2901)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

Management photos: Courtesy of the property manager

All management photos (24)
Hotel & grounds (6)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Business center/function rooms (1)
Other (12)
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