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All 23 Puerto Morelos hotels

Excellence Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Ranked #4 of 23 hotels in Puerto Morelos
A recent review
5 of 5 stars reviewed yesterday
jubs UK
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6,865 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,808)
Date | Rating
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English first
16 reviews 16 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

What I mean is that whatever holiday you want, you can get at this resort. Secluded, intimate, low key and relaxing, and /or fun exciting and stimulating you can choose day by day depending on your mood and needs. Staff unfailingly are top notch, food is good, facilities are 5 star. I don't go anywhere twice.....but would here, it's that... More

Was this review helpful? Yes 4
Boston, Massachusetts
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Great place to be . I had gone with my wife to this resort. It is an all inclusive hotel with around 6-7 pools. We took a room right behind one of the pools. The pool is almost private. You can get breakfast using the dumb waiter in your room. No need to get up. The hotel staff made sure... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I went with a crew of six 30 something overworkered women in construction in July 2014. The hotel was beautiful and well kept. The hotel itself is filled with couples on anniversary or honeymooning which was cool cause we just wanted to relax. The food was good, but the only issue was the amount of pork in everything which was... More

Was this review helpful? Yes 2
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I will try to be brief. The resort is excellent in almost every way. Very clean, superior food and drink options. Beautiful beach, water a bit murky, sea weed. The small items that caused some issues were: 1. We travelled with our good friends, 4 in our party. We booked the vacation together under one reservation. Our four names were... More

Was this review helpful? Yes 12
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed in the Excellance club well wort the extra. Your own bar and nibbles pool and good location of rooms plus free spar treatment. Great selection of resturants Spice was my favorite good food excellent service. Beech is OK apart from the seeweed.Can be crazy at the main pool with the american's struggling to hold their drink which is suprising... More

Was this review helpful? Yes 5
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We travelled to this hotel as a group of 18 family and friends for my sisters wedding. From the moment you arrive you can not fault this hotel and it's staff. You pull up to be greeted with a cold towel and glass of refreshing champagne. Check in ran quick and smoothly and we were in our rooms within 10... More

Was this review helpful? Yes 7
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We got back a few days ago from excellence and will hopefully return the next time we need a great getaway that's just south of the boarder. This was our first experience with an all inclusive resort and we were not disappointed. From the moment you arrive they make your stay as comfortable as possible. The grounds are perfectly manicured... More

Was this review helpful? Yes 11
Richmond, VA
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent a week at ERC June 21-28, 2014 with three other couples. We had been to Excellence Playa Mujeres (EPM) two years ago and loved it so much we were eager to return. Due to higher prices at EPM, we decided to give ERC a try. My husband and I were celebrating our tenth anniversary, and we arrived to... More

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I went to Excellence in May of 2012, so this is a very late review!Sorry it wouldn't let me review had I put that date in the selections! We had a wonderful stay at the Excellence. It was our first all inclusive resort and we are now spoiled. The service was great, food was pretty good, especially... More

Was this review helpful? Yes 4
Manchester, UK
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a fantastic 10 day trip in July at this resort. From the moment we walked in we felt spoilt. There were so many little touches that we loved including the champagne on arrival, the towel art, rose petals and bucket of champagne on ice in the room, the Excellence Times each night to detail the activites of the... More

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Room service(115)
  • Martini bar(97)
  • Lobster house(94)
  • Very good(89)
  • Lazy river(70)
  • Chez isabelle(57)
  • Main pool(51)
  • French restaurants(47)
  • Breakfast buffet(24)
  • Top shelf(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, Tingo, Travelocity, BookIt.com, Hotels.com and Otel so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

9,689 photos of this hotel

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Pool/beach area (1643)
Hotel & grounds (1905)
Room/suite (1279)
View from room (427)
Dining (693)
Videos (20)
Bathroom (103)
Family/play areas (17)
Other (2645)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

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Hotel & grounds (6)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Other (13)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Puerto Morelos #4 Top resorts Hotel in Puerto Morelos #4 Spa Hotel in Puerto Morelos #4 Luxury Hotel in Puerto Morelos #4 On the Beach Hotel in Puerto Morelos #9 Business Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
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