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Excellence Riviera Cancun

4.5 of 5 Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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#3 of 23 Hotels in Puerto Morelos
7,049 Reviews 4.5 of 5 stars
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,049 reviews from our community

Traveler rating
    5,287
    1,180
    360
    142
    80
See reviews for
260
5140
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39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,903)
Date | Rating
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English first
Cleveland, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

My fiancee and myself just got back from a great 5 night stay at this resort. First time visiting and it won't be the last. I have read lots of reviews prior to our stay so I will focus on some items that no one mentioned for your benefit. The resort is imaculate and every employee is friendly and customer... More

Was this review helpful? Yes 4
Richmond, Virginia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We thoroughly enjoyed our recent trip to Excellence! We stayed for our anniversary and they gave us a complimentary anniversary special on our first night there. We got the junior suite swim-up room, which came with a jacuzzi outside (in addition the the one in the room), outdoor hammock, outdoor lounge bed, and direct access to the pool. We could... More

Was this review helpful? Yes 5
Detroit, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

My Husband and I stayed here for 9 nights for our honeymoon in May 2014. We were in the Excellence Club and had a poolside ocean-view suite. Everything FAR exceeded my expectations. It was fabulous. I'd highly recommend the Excellence Club to everyone. The food and atmosphere in the club was one of our favorite parts of the trip. The... More

Was this review helpful? Yes 2
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited the Excellence Riviera in July of this year. The resort was beautiful. Since we were upgraded we were able to check in at the premier club. Check in was quick. Our room was beautiful. It was a swim up room but I wouldn't really call it swim up. Rather I would call it ground floor. You could walk... More

Was this review helpful? Yes 5
Corby
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were married here 5 years ago and had a wonderful time. Back now for our anniversary. After 5 years we wondered if the hotel had deteriorated. We needn't have worried, it's still stunning. Sandra who checked us in made us very welcome with lots of laughter and friendly banter! Our room 6132 is lovely as before and now has... More

Was this review helpful? Yes 5
Edinburgh, Scotland, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Four years ago we visited this region. We stayed in the Secrets Maroma hotel. That experience was amazing and to be honest we did not expect the Excellence Rivera to be nearly as good. However, from the moment we arrived to the last few seconds we spent in the resort our expectations were exceded. Everybody was always willing to help... More

Was this review helpful? Yes 12
leicester
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just arrived back from our third visit to this superb hotel and again we were not disappointed from arrival to departure,again the reception staff were on the ball,always very polite and very efficient and checked in within 4 minutes,bell boys again very polite and talking all the way to our rooms and letting us know what was going on around... More

Was this review helpful? Yes 11
Hertfordshire, London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a long overdue review of the Excellence. We first visited this resort back in 2008 and we rebooked the following year as we loved it so much. However due to the unfortunate swine flu outbreak we were unable to go and ended up going to the Excellence in the Dominican. We therefore went back this time with high... More

Was this review helpful? Yes 7
New Bedford, Massachusetts
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

All I can say is that Carl and I loved this resort,from start to finish the staff were spot on .The food, the room, everything was perfect ! We would recommend this resort to anyone . We have stayed at many resorts and so far this was our second choice, our top pick would be the Excellence in the Dominican... More

Was this review helpful? Yes 5
Schaumburg, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Trip was only 3nts ....... Charter flight delayed 8 hours on the way there Lost a whole day! No compensation! Resort was Gorgeous, beautiful pools, Rooms etc... The Food was the worst I have ever had at an All Inclusive. The Breakfast & Lunch buffets were the better of all meals. There was no Nightly Buffet. Service was very very... More

Was this review helpful? Yes 10
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Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Top shelf(24)
  • Breakfast buffet(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, Tingo, Travelocity, Hotels.com, Despegar.com, BookIt.com and Otel so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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Amenities (217)
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Beach (26)
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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Lazy River Pool (70)
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Main Pool (75)
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