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All 23 Puerto Morelos hotels

Excellence Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Ranked #2 of 23 hotels in Puerto Morelos
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6,483 people have reviewed this hotel

Traveler rating
    4,861
    1,082
    330
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    74
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226
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,627)
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English first
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

Just like last visit a year ago ,same time, we had an excellent time. Weather was perfect, Help was friendly and so helpful. Became very friendly with staff. Need to put out a shout out to a few of our favorite help. Arianna was so delightful and helpful, Victor worked so hard making sure our drinks were never empty, and... More

Was this review helpful? Yes 2
Calgary
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a beautiful property, nice beach. We had lazy river/spa view and loved it. Very relaxing. We were satisfied with our room. All the restaurants were good, not all are open every night, they rotate staff it looked like. The negatives about our stay: the concierge was not helpful, they only deal with one car rental agency and they... More

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Omaha, Nebraska
1 review
5 of 5 stars Reviewed yesterday NEW

I have done several all inclusive resorts and this resort is my new favorite~ We stayed 8 nights and it was so hard to leave!! The property and rooms were so clean, new, and I think a special shout out needs to be said for the amazing scent throughout the buildings and rooms~ heavenly My favorite amenities had to be... More

Was this review helpful? Yes 3
Philadelphia
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

I won't repeat all the wonderful things that were already said about this place so I would like to mention some very special people who deserve kudos: Victor - the absolute best server, we were very sad when he had a day off!!! Arianna - the best of the entertainment staff - we just love her! The remaining entertainment staff... More

Was this review helpful? Yes 1
Herts, UK
Contributor
18 reviews 18 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We returned to this hotel with high expectations based on our previous visit and on the whole we weren't disappointed. The bedrooms are of a high standard and well equipped. My only complaint was that we found the rooms in cool in the evenings and despite there being two beds in the room there was only one extra blanket. This... More

Was this review helpful? Yes 8
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

First of all, allow us to thank you for giving us the opportunity to welcome you back at Excellence Riviera Cancun. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback, which helped us identify specifically the areas... More

pa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Road to resort is being paved. But for such a short ride it was ok anyway. Great resort from room, to food and beverages. Grounds are well kept and beautiful. Plenty of seats at the pool and beach. Although seat reserving does go on. Always something going on to keep you busy. We have been to many all inclusive resorts... More

Was this review helpful? Yes 2
Hartlepool
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We visited the ERC for the second time on the 25th March for two weeks. Last year we visited a week earlier. This year we decided to stay in the Excellence Club part, and we thought it was worth the extra. We had contacted the hotel prior to visiting to ask for a refurbished room, which we got. We were... More

Was this review helpful? Yes 3
Dartmouth, Nova Scotia
Top Contributor
69 reviews 69 reviews
32 hotel reviews
227 helpful votes 227 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I traveled here solo as a present from my (wonderful) husband (as our trip to Cancun in March was a bit rainy, & hubby had to work some of holiday). My stay was for 4 nights, April 4-8, 2014. Background: I/we have stayed in different areas of Mexico/Caribbean at both all-inclusive's approx 20 different visits. We love Mexico, and this... More

Was this review helpful? Yes 7
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Riviera Cancun with all Trip Advisor Readers. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback,... More

Spring, Texas
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Spent 4 nights at this resort to celebrate our 10 year anniversary. We enjoyed our stay very much. The restaurants were good and overall the service was excellent. Our only sub-par service was at the Indian themed restaurant called Basmati. Not bad service, just not great. We received spa services from Mille and they were fantastic(highly recommend Olivia!) We spent... More

Was this review helpful? Yes 3
Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is one of the best hotels We have stayed in and didn't want to go home we really enjoyed it . The only thing I would say is that as its an all adult hotel that maybe there should be more music round the main pool bar and that the night entertainment should go on for longer . Oh... More

Was this review helpful? Yes 3

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Hotel Summarization (Beta)

What travelers say

  • Room service(115)
  • Martini bar(97)
  • Lobster house(94)
  • Very good(89)
  • Lazy river(70)
  • Chez isabelle(57)
  • Main pool(51)
  • French restaurants(47)
  • Breakfast buffet(24)
  • Top shelf(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Official Description (provided by the hotel):
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
Reservation Options:
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Secrets Excellence
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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