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Excellence Riviera Cancun

4.5 of 5 Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,388 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Janesville, Wisconsin
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

I enjoyed Yoga/Pilates with Paola at Excellence! It was great on the pier or in the beach hut! It was challenging and fun, even learned a few new moves! I also enjoyed Edwin, he played volleyball with us everyday since the teams were low on players. I enjoyed all the staff, they remember your name and always much whatever it... More 

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Stoney Creek, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Landed in Cancun expecting to return to the Excellence Playa Mujeres only to be told we were booked at the Rivera Cancun' tried to switch at check in but told to talk to Sunquest rep(totally useless ) did not see her again. We stayed it is an excellence The layout is similar to Playa Mujeres spotless grounds as are the... More 

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Milwaukee, Wisconsin
2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I had the pleasure to spend 7 days at this fabulous resort! I definitely recommend upgrading your stay to the Club Excellence status. The service was outstanding! The grounds maintained immaculately. The Miile Spa is world class and every treatment (7 in total) had me melting in luxury. We enjoyed dining at each of the restaurants- Chez... More 

Was this review helpful? Yes 2
kansas city
5 reviews 5 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

Perspective - we have stayed at several adult only, all-inclusive resorts throughout the Caribbean and Mexico. This was our first stay with the Excellence brand. I'll chime in on the major aspects of our stay and give each an individual rating. Check-in - We arrived at 3pm via USA Transfers (the best, imo) and we were given our bag ticket... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We came here in October for our Honeymoon. It is a beautiful hotel and the staff work really hard to make it an enjoyable stay! However there was building work going on that we were not advised about that slightly ruined the stay! I was more disappointed about an incident that occurred during our stay! A brand new bottle of... More 

Was this review helpful? Yes 1
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is my second time staying here. As all the other reviewer said the staff and service make this hotel. They work so hard and do a great job. The rooms and the hotel grounds are spotless. The Wi-Fi is spotty and could be better. There were times we could only get it on our balcony. We stayed in the... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We went expecting to enjoy the late night club and outdoor lobster house every day. We were not informed that both areas were under construction along with the business center which we planned to use for Internet access. The construction of the lobster house went on all day and really took away from the ambiance of the main pool with... More 

Was this review helpful? Yes 10
Marlton, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I returned from ERC one week ago. We went to celebrate our 20th anniversary, and I must say our experience was absolutely outstanding. The resort is beautiful, and the service is top notch. As the majority of the reviews indicate, the rooms are tremendous and the staff is friendly, attentive and courteous. I'll spare you the details... More 

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New York City, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for one week, for our Honeymoon, arriving on Nov 8th. I have to say that I truly enjoyed the people at this resort and staff. Pros: The Yoga was amazing right on the water. Paola is excellent and I was challenged! Coco loco at 11am is a must. You can have it with or without alcohol. I... More 

Was this review helpful? Yes 1
East Chicago, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our second time at the Excellence resort. There's no doubt about it this is a great place to vacation at. Everyone we meet last year remembered my wife and I. Starting from Gustavo the bell hop, Veronica the waitress/ bartender who has been an employee at the Excellence over ten years, Joel (El cambia's) bartender, Juan bartender, Betsy... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Top shelf(24)
  • Breakfast buffet(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Excellence Group LLC, Expedia, Caribbean Online Mgt Corp., Agoda, Cheap Tickets, BookIt.com, Orbitz, Despegar.com, HotelTravel.com, Travelocity and Tingo so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos

10,200 photos of this hotel

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Pool/beach area (1843)
View from room (463)
Room/suite (1383)
Dining (769)
Hotel & grounds (2073)
Bathroom (113)
Business center/function rooms (45)
Videos (20)
Family/play areas (22)
Other (2512)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

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Hotel & grounds (6)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Business center/function rooms (1)
Other (12)
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