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All 23 Puerto Morelos hotels

Excellence Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Ranked #3 of 23 hotels in Puerto Morelos
A recent review
5 of 5 stars reviewed yesterday
Linda B East Greenwich, Rhode Island, United States
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6,993 people have reviewed this hotel

Traveler rating
    5,244
    1,168
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,878)
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English first
East Greenwich, Rhode Island, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Our first visit to an all-inclusive. Loved the fact it is an all adult resort. The Excellence is beautiful, restaurants are all really good, especially Chez Isabelle and Basmati. Tip, just look at your daily sheet to see which restuarant is closed for the day. We requested a king bed, but got two queens....a day later we switched to a... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Amazing food, beautiful gardens, pools, beach, incredible spa. We visited excellence for 4 days on our honeymoon. Given the remote location, we felt 4 days here was enough and opted to transfer to a hotel in the heart of playa del carmen for the remainder of our honeymoon. Definitely book a trip to the spa while you are there, even... More

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Fayetteville, Georgia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

For 20 years, our vacation times have centered around visiting family, or traveling for our kids' sports. I wanted a perfect anniversary trip and chose Excellence riviera maya through trip advisor. It did not disappoint!! The resort was beautiful and the staff could not have been more friendly. We felt like we had truly escaped our regular routine for the... More

Was this review helpful? Yes 9
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got home few days back. Hotel was superb in all aspects. Food was plentiful and fantastic. No issues for me or my wife who is a vegetarian whatsoever. Staff are to nice. Ana looked after us around the spa pool brilliantly. Always a smile and banter from her and she always remembered our drinks. The staff are a credit... More

Was this review helpful? Yes 10
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Comments first, good stuff is below. We have just returned from 10 nights stay here, lovely place. We got checked in quickly, with a cold towel and a drink. On arrival to our room though we found a used condom on the floor, not nice start however, my wife cleaned it up and we did not complain but did complete... More

Was this review helpful? Yes 9
kingston, ny
Top Contributor
90 reviews 90 reviews
13 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just got back from an 8 day vacation at the ERC on 8/27/14 and here is my report. This is a tough review to write because I feel if this was my first time at an all-inclusive that I would be raving about the ERC saying it was a 10 out 10 in my review. But I feel as though... More

Was this review helpful? Yes 17
Bensalem, Pennsylvania
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We got to the hotel a little early so we did have wait until the room was ready. The hotel took our bags so we could walk around the resort and have lunch. We did get into our room 45 minutes prior to the check-in time so that was great. The hotel and the grounds are breath taking!! We had... More

Was this review helpful? Yes 1
Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went here last year and it was amazing. After recently going to the Marina El Cid in Puerto Morales, it paled in comparison to the Excellence. As soon as me and my fiance arrived at the El Cid, we knew we made a mistake not coming back here. This was our best vacation, everything about this place was top... More

Was this review helpful? Yes 7
Cardiff
Contributor
16 reviews 16 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Although we have been back from holidays in this stunning place ,for a few months ,we talk all the time about the fantastic holiday we had there. The most difficult decision every day was ,beach or pool,and which of the 9 different restaurants we would visit that evening A truly luxurious resort where you are treated as honoured guests from... More

Was this review helpful? Yes 8
Wigan, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from our second visit to ERC. Although our 4th visit to Cancun, this was the first time we had returned somewhere which goes a long way to confirming the absolute "excellence" of this resort. Rooms,restaurants,bars continue to be "top notch" although we did feel the entertainment in the main theatre could do with a facelift. We spent a... More

Was this review helpful? Yes 10
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Hotel Summarization (Beta)

What travelers say

  • Room service(115)
  • Martini bar(97)
  • Lobster house(94)
  • Very good(89)
  • Lazy river(70)
  • Chez isabelle(57)
  • Main pool(51)
  • French restaurants(47)
  • Breakfast buffet(24)
  • Top shelf(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, Orbitz, Tingo, Travelocity, Hotels.com, Despegar.com, BookIt.com and Otel so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Puerto Morelos #3 On the Beach Hotel in Puerto Morelos #3 Top resorts Hotel in Puerto Morelos #3 Spa Hotel in Puerto Morelos #3 Luxury Hotel in Puerto Morelos #9 Business Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 
Number of rooms
440

Questions & Answers

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29 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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