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All 23 Puerto Morelos hotels »

Excellence Riviera Cancun

4.5 of 5
Carretera Federal Chetumal _ Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Hotel amenities
Special offer
15% off room rate
Ranked #1 of 23 hotels in Puerto Morelos
4.5 of 5 stars 3673 Reviews
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3,673 reviews from our community

What travelers say about this hotel
  • Room service(205)
  • Lobster house(168)
  • Very good(129)
  • French restaurants(98)
  • Martini bar(88)
  • Lazy river(85)
  • Chez isabelle(81)
  • Main pool(66)
  • Great time(47)
  • Top shelf(9)
Traveler rating
    2,737
    589
    198
    89
    60
Only show reviews for Family (103) | Couples (2469) | Business (27)
Date Rating
LegendManc
Manchester
1 review
5 of 5 stars Reviewed February 12, 2012 NEW

Travelled as a couple for 2 weeks from 24th January till 7th February 2011. Our first visit to Mexico, and absolutely loved Excellence Riviera Cancun. And will never hesitate going back again. Smiling faces, champagne and cold towel upon arrival were a very nice gesture. Our room was in Block 6 facing the spa (with nice chilled music) and the... More

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luca1007
Franklin Square, New York
1 review
5 of 5 stars Reviewed February 11, 2012 NEW
3
people found this review helpful

My husband and I stayed from 1/14-1/21/12. I have a terrible time making decisions, but was convinced by other reviewers that this was the perfect place for us. We have been to many all-inclusive hotels and this was by far, the best one yet. The staff and the food were the highlights. We enjoyed all of the restaurants we dined... More

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IMaTravelinMan2011
Salt Lake City, Utah
Contributor
17 reviews
4 helpful votes
4 of 5 stars Reviewed February 11, 2012 NEW
3
people found this review helpful

Having traveled  extensively throughout the world, this was our first experience at an all inclusive resort as we like to explore and try new things so we prefer the flexibility of planning and executing things on our own.  It rained every day we were there but we had a wonderful time as we decided to have a good attitude and... More

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randl69
Lewes, Delaware
2 reviews
5 of 5 stars Reviewed February 11, 2012 NEW
1
person found this review helpful

We just returned from 4 nights at the Excellence and found everyone and everthing to be excellent in every way. It was our first time at the Excellence resort and we will return. When we checked in they asked if we were celebrating anything and we said our anniversary. The following afternoon there was a chilled bottle of champagne and... More

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skisunPF50
Moorestown, New Jersey
1 review
6 helpful votes
4 of 5 stars Reviewed February 9, 2012 NEW
7
people found this review helpful

My wife and I spent 5 nights at the Excellence and had a great time. We upgraded to the Excellence Club and they provided us with a great room and view. The staff was very helpful and we really enjoyed the beach palapas. We were really focused on relaxing and didn't spend much time watching the evening shows. The two... More

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Judy W
Sherwood Park, Canada
1 review
3 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW
4
people found this review helpful

I had the privilege of staying at this wonderful resort! Our suite was overlooking the lovely Spa with the surrounding river and an ocean view. We found the whole resort very quiet and peaceful, perfect place for a rest. Everything was clean and the very friendly staff kept the beautiful grounds well groomed. We had the choice daily of enjoying... More

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s w
Kansas City, Missouri
1 review
3 helpful votes
4 of 5 stars Reviewed February 9, 2012 NEW
3
people found this review helpful

Overall the Excellence is a great resort but over the years we are seeing decline in the overall maintenance. Shower tile-finish is worn, chairs in pavillion area need reupholstered, public bathrooms with missing toilet seats, water faucets that don't work, several elevators were not functioning. Most distressing was the smell of sewage t/o the facility, worse in some areas where... More

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KDinVB
Virginia Beach, Virginia
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW
2
people found this review helpful

This was our 3rd stay at an Excellence property having previously visited EDR and EPM all EC Swim-Up rooms. To that, ERC has the best layout for these type rooms. ERC and EPM design is similar but stops there. ERC truely has a private Excellence Club pool (which is heated) and beach. Even here, guests still hog and lay claim... More

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sandytoez
Peterborough, Canada
Senior Contributor
26 reviews
129 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW
6
people found this review helpful

This was the first time we ever returned to the same place and despite poor weather most of the week we had such a good time and returned home relaxed and refreshed. And we still got great tans! Being repeat customers has it's advantages in that when we arrived we were familiar with the surroundings and the routine of the... More

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MKing456803
Manning, South Carolina
Senior Reviewer
6 reviews
9 helpful votes
4 of 5 stars Reviewed February 9, 2012 NEW

Beautiful, well maintain resort. Everywhere you look there is a staff member cleaning something or maintaining the grass. We thought the beach was very nice. Some seaweed but not to bad. The staff was great. Japanese restaurant was the best. Mexican night was impressive. They spend all day setting it up. Greats shows also. Service at The Lobster House for... More

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Excellence Riviera Cancun Also Known As

  • Excellence Riviera Maya
  • Excellence Riviera Cancun Hotel
  • Excellence Riviera
  • Excellence Riviera Cancun Puerto Morelos
  • Excellence Cancun
  • Secrets Excellence Riviera Cancun
  • Cancun Excellence Riviera
  • Secrets Excellence
  • Excellence Resort Cancun
Address: Carretera Federal Chetumal _ Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico

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