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Excellence Riviera Cancun

Travelers' Choice award winner
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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Excellence Riviera Cancun
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8,494 Reviews from our TripAdvisor Community

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Traveler rating
    6,322
    1,474
    442
    163
    93
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331
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,488)
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1 review
4 of 5 stars Reviewed today NEW

We had a wonderful time. The restaurants are all amazing, but I was a little disappointed when the Lobster House didn't inform my husband that their seafood chowder had a broth base made with crab. He told them he was allergic, and the next day he had stomach discomfort the entire day. We went to the Grill at a later... More 

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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a WONDERFUL time!! The Excellence Resort in Rivieira Maya far exceeded our expectations. The food was excellent; the resort staff all very friendly and courtesy and genuinely happy to help us with anything we needed. Also the property was meticulously maintained and very clean. We did take as day-long bus tour from the resort to Chichen Itza which... More 

Was this review helpful? Yes 5
Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Amazing from start to finish. Just returned from a 12 night stay at this luxury hotel. If you are looking for a relaxing getaway, or activity filled resort, then this hotel will not disappoint. When we arrived at the hotel, we were greeted with a fresh cool towel and check in was prompt. Granted it was late at night but... More 

Was this review helpful? Yes 23
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first time to Mexico, and to the Excellence Riviera. The Resort was Beautiful and the staff was awesome! The Food was Excellent as well.I will Definitely stay here again! The Resort was full but you couldn't tell that it was. The grounds were gorgeous and well kept.

Was this review helpful? Yes 2
Charlotte, North Carolina
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

For starters I tried to write an earlier review that broke down all of the features of the resort, rooms, bars, food etc. I guess Tripadvisor didn't like that or it was too long, or the computer they use thought it was more than one review, anyway here is a very brief, not very descriptive review now of the resort.... More 

Was this review helpful? Yes 5
N. Lincolnshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Picked this hotel as it had the option of a king sized bed or 2 double beds in the junior and junior swim up suites. This was because there were 3 single people sharing the room. Booked the holiday only to find out they don't have ANY swim up suites with 2 double beds in. THAT IS NOT WHAT IT... More 

Was this review helpful? Yes 2
Essex, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a gorgeous hotel nothing fault it we was in a swim up room opposite the spa food was lovely staff sooo helpfull great location good trips we went to Chitza nitza (think spelt wrong ) amazing day stop off at sink hole like avatar film very preety guide was great also did speed boats and snorkelling in very... More 

Was this review helpful? Yes 1
sun valley, ca
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic! Wonderful! Absolutely perfect! I would recommend this resort to everyone. The grounds were beautiful, the pools were amazing and the people were lovely. If you happen to jump in the main pool, head to the swim up bar to hang with Alejandro and Omar, they are the best! The only sad part of our trip was the beach was... More 

Was this review helpful? Yes 4
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just got back a few days ago from this beautiful resort, my husband and I are missing it already. I would recommend this resort to couples looking for a relaxing, romantic getaway. The seaweed problem is real! We were in riviera maya in 2012 and the beaches were perfect then, hopefully the seaweed problem works itself out. The resort did... More 

Was this review helpful? Yes 4
Pennsylvania
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Wife and I just returned from a three night four day stay at the Excellence Riviera Cancun. As beach lovers, we were very disappointed to experience the terrible seaweed issue affecting the Caribbean right now and will not hold the resort responsible for that. After all, they were just as disappointed as we were. The resort itself is very nice... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Room service(107)
  • Martini bar(87)
  • Lobster house(86)
  • Very good(81)
  • Lazy river(59)
  • Chez isabelle(49)
  • Main pool(44)
  • French restaurants(44)
  • Breakfast buffet(22)
  • Couples massage(22)
Questions? Get answers from hotel staff and past guests. Ask a question

11,109 photos of this hotel

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Room/suite (1520)
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Dining (859)
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Hotel & grounds (2232)
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Pool/beach area (2013)
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Bathroom (123)
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Business center/function rooms (46)
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Family/play areas (24)
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Other (2802)

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Amenities (217)
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Beach (26)
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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Junior Suite Oceanfront (75)
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Lazy River Pool (70)
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Main Pool (75)
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Restaurants and Bars (163)
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The Hotel (104)

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Room/suite (3)
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Other (6)
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