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Excellence Riviera Cancun

4.5 of 5 Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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#3 of 23 Hotels in Puerto Morelos
7,096 Reviews 4.5 of 5 stars
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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7,096 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Tinley Park, Illinois
1 review
4 of 5 stars Reviewed yesterday NEW

In August, we completely enjoyed our week at the excellence club section of resort. Best decision to upgrade! The private club section is separate enough to buffer the livelier section of the resort. First level, beautiful room, fantastic pool/ocean room w/patio tub, hammock and beach bed. Spotless! Staffing was 5 star accommodating! Even provided birthday wishes, balloons, dessert and wishes!... More

Was this review helpful? Yes 2
Denver, Colorado
1 review
2 of 5 stars Reviewed 2 days ago NEW

I was really disappointed in this resort. I have stayed at other all-inclusives and this one just didn't make the cut. First the things they did well. 1. The beach was very clean and well maintained. There was very little kelp and no seashell shards to slice my foot open on. I really appreciated that. 2. The pools were clean,... More

Was this review helpful? Yes 9
Harrisburg, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 4th trip to ERC in the past 5 years. All of our visits have been in the middle of September to celebrate our anniversary. We have stayed in a club area swim out suite each time. We have seen constant improvements on all of our visits. They have remodeled all of the club rooms and are in... More

Was this review helpful? Yes 12
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Excellence Riviera Cancun truly lives up to its name. We just returned after a 7-night stay. This was our first time at an AO AI resort. The management and staff leave no stone unturned. The grounds are beautiful and clean. Our room was lovely and our bed very comfortable. The shower was spacious and clean. All the pools, hot... More

Was this review helpful? Yes 8
Lee's Summit, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

This review is long-overdue. My husband and I started traveling to ERC on our honeymoon in 2012, returned the following hear for our anniversary, and just went there this past July for our 2nd anniversary. Needless to say, we're addicted. We have stayed at Excellence Playa Mujeres, The Valentin, and Secrets Capri as well. We definitely liked ERC the best,... More

Was this review helpful? Yes 9
Swadlincote, United Kingdom
Top Contributor
234 reviews 234 reviews
96 hotel reviews
214 helpful votes 214 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived on the 12th September and we gained a warm welcome and we were shown to room 2008 (Block 2) swim-up room. Good location right on the Lazy River, so you could step out of your room and have a swim – please note no step to exit near room out of the Lazy River. Some people able to... More

Was this review helpful? Yes 8
N. Attleboro, MA
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from our 3rd visit to ERC after an 8 year gap, during which we visited other resorts in the area (including Secrets, VIM, and EPM three times). Overall we had a great time. Per usual we booked with Jennifer at the Tropical Travelers, who took great care of us as always. Food was really good, probably... More

Was this review helpful? Yes 8
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What can I say that everyone else hasn't? Firstly let me mention some of the staff who made this holiday very special for us, Edwin Perez and Carlos ,part of the entertainment team, they are amazing. We met Edwin last year in Playa Mujeres and straight away he recognised us , he went out of his way to make us... More

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I got married here last month. Gloria our wedding planner was incredibly professional and reliable. She was very detail oriented and choreographed the wedding beautifully. Our DJ (DJ Mannia) got everyone dancing and left a lasting impression on all our guests. Everyone said that our wedding was the best they have ever been to!

Was this review helpful? Yes 5
McGaheysville, Virginia
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I traveled to ERC in September 2014 for 10 days with another couple. We all had a wonderful time; the food was fantastic for the most part (there were a couple of fish dishes that were overcooked but other dishes were so good that it made up for them,) there were plenty of things to do if... More

Was this review helpful? Yes 9
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Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Top shelf(24)
  • Breakfast buffet(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, Hotels.com, Despegar.com, BookIt.com and Tingo so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

9,990 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (9033)
Room/suite (1287)
Pool/beach area (1652)
Dining (698)
Hotel & grounds (1909)
View from room (430)
Business center/function rooms (44)
Videos (20)
Bathroom (103)
Family/play areas (17)
Other (2873)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

Management photos: Courtesy of the property manager

All management photos (24)
Hotel & grounds (6)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Business center/function rooms (1)
Other (12)
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