We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excellence Riviera Cancun

4.5 of 5 Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Hotel website
Click for phone number
Offers & Announcements
Up to 25% off room rate
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Excellence Riviera Cancun
Professional photos View all
Browse nearby
Excellence Riviera Cancun
Write a Review

7,189 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,973)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Edmonton, Canada
14 reviews 14 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I enjoyed our honeymoon at the Excellence for 10 days Aug 26-Sept 6, 2014. We travel to many different all inclusives in Mexico. We particularly love the Valentin Imperial Maya which is quite often compared to the Excellence. We therefore, felt we needed to check it out. Our thoughts are: - the Excellence public areas are much... More

Was this review helpful? Yes
Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I don't even know where to begin. Top shelf liquor, swim up bar, gorgeous lazy river, beautiful white sand, healthy smoothies for those hangovers...all kinds of choices for evening entertainment and wonderful food everywhere. It doesn't get much better than this. OH and iguanas! Those little fellas were everywhere and so cool!!! The pizza by SOL was sooo good and... More

Was this review helpful? Yes 1
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you are traveling without kids, this is an amazing adults-only place to stay & relax. Lots of activities, great beach, wonderful service, great alcohol & food, can't think of anything bad to say. If I have to be picky, the road driving into the resort was terrible. But really, once you are in, you don't have to leave at... More

Was this review helpful? Yes 3
Daphne, Alabama
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband and I spent a week at the Excellence Resort in Riviera Maya starting on Oct 3- Oct 11 2014. The facility was beautiful. We also stayed for a week in Punta Cana Excellence Resort last year so we had something to compare our trip to. We had Swim up room each trip, but I must tell you what... More

Was this review helpful? Yes 1
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First let me say this place was AMAZING! we went there for our own wedding and they did an incredible job! Jessica was outstanding and so helpful with all the details. The food was beyond delicious. The only place that didn't thrill me was the Mexican but mostly because I am not a fan of mexican food. The resort is... More

Was this review helpful? Yes 4
Phillips, Nebraska
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow... where to start? Walking in to the resort we knew we found something special. This place took our breath away. Pretty much anything and everything there was perfect. Our room was amazing. Beautiful ocean view with the breeze blowing right in. The AC kept our room nice and cool. The maids did an amazing job at keeping the room... More

Was this review helpful? Yes 9
Fort Worth, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at Excellence Cancun the first week in September with two other couples. Everyone in our group loved this place. We could not have asked for a more accommodating and attentive group of folks. The service was first class, the food was excellent and the drinks delicious. We have stayed at many other "all adult" "all-inclusive"... More

Was this review helpful? Yes 2
Woodbridge, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

What a phenomenal hotel, vacation, honeymoon, and experience!! I have been to about 15 hotels ranging from Moon Palace to Riu to Sandals and etc. and this was by far the best resort. The staff is amazing!! In particular, Marciela at the Excellence Club Pool Concierge, Isac at the Barcelona restaurant, and Beatriz server near the pool bar. These people... More

Was this review helpful? Yes 3
Omaha, Nebraska
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Normally we stay at Playa Mujeres but this year it was booked solid so we opted for the sister resort Riviera. Nice facility with a different layout. Staff was friendly but never remembered our names from the day before for 7 days??, Concierge was NOT friendly or helpful at all, almost rude really. We tried to several times to set... More

Was this review helpful? Yes 2
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

Thank you very much for taking your time and sharing your experience with us. All our Excellence Resorts are designed with a different personality, but always with the same high standards. We regret that we were not able to meet your expectations since one of our main objectives is the satisfaction of our guests with the quality on the food,... More

Indianapolis, Indiana
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visited the Excellence Rivera Cancun during the first week of October 2014. Since this was our first All-inclusive experience, we really did not know what to expect, but wow, what an excellent vacation spot! Without going into a bunch of details, let me make this easy for anyone contemplating going to this resort: Food: Incredible... Isabella and Toscano were... More

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Excellence Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(113)
  • Martini bar(95)
  • Lobster house(93)
  • Very good(89)
  • Lazy river(69)
  • Chez isabelle(56)
  • Main pool(51)
  • French restaurants(45)
  • Top shelf(24)
  • Breakfast buffet(24)

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, Hotels.com, BookIt.com, Despegar.com and Tingo so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

10,056 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (9099)
View from room (432)
Pool/beach area (1655)
Dining (701)
Hotel & grounds (1910)
Bathroom (104)
Room/suite (1287)
Business center/function rooms (44)
Videos (20)
Family/play areas (17)
Other (2929)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (934)
Amenities (217)
Beach (26)
Excellence Club Junior Swim-Up Suite (82)
Excellence Club Pool (8)
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
Junior Suite Oceanfront (75)
Lazy River Pool (70)
Main Pool (75)
Restaurants and Bars (163)
The Hotel (104)

Management photos: Courtesy of the property manager

All management photos (24)
Hotel & grounds (6)
Dining (2)
Room/suite (2)
Pool/beach area (1)
Business center/function rooms (1)
Other (12)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay