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Excellence Riviera Cancun

Travelers' Choice award winner
Hotel website
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Best prices for: 1 room 1 guest
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Excellence Riviera Cancun
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Excellence Riviera Cancun
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8,063 reviews from our community

Traveler rating
    6,012
    1,383
    417
    160
    91
See reviews for
307
5,932
38
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,338)
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    (1957)
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Richardson
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

If I could rate this resort 4 plus stars, I would. My daughters and I just returned from a 4-night girl's getaway at the Excellence Cancun. Overall, the resort was really nice. I have vacationed in the Rivera Maya area many times, so I'm a pretty good judge of resorts. I'd say the food at the Excellence Cancun was on... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed yesterday NEW

We arrived on May 14th for our wedding anniversary. This resort is awesome ! The staff were friendly and attentive. Since it was our Anniversary they also added special little touches and really made us feel special. We had a swim up suite by the lazy river and it was so tranquil and peaceful. This is our second time to... More 

Was this review helpful? Yes
Scotland
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Visited this hotel w/commencing 2/5/2015 as we were celebrating our 25th Wedding Anniversary. Were greeted with a glass of champagne upon arrival and when informing the hotel of why we were there, they immediately put in place a bottle of champagne in our room and decorated our bed. Our room was lovely, very traditional mexican theme, loads of space. The... More 

Was this review helpful? Yes 3
White Lake, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This review is a little late in coming but here it goes. I travelled to Excellence Riviera Cancun with my Mother to celebrate my 50th Birthday on May 30th 2014. We were booked for 4 nights Club level. My husband and I have been repeat guests at Excellence Playa Mujeres but this was my first stay at Riviera Cancun. I... More 

Was this review helpful? Yes 3
Dacula, Georgia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort is awesome. We were greeted upon arrival with a cool towel and a glass of champagne. The room was not ready yet, but were given a beeper and proceeded to lunch. We travelled with another couple and our rooms, junior swim out, were in different buildings but were changed the following day to closer rooms with no hassle... More 

Was this review helpful? Yes 2
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is probably overdue for my review We went there for our honeymoon last year in May. This resort is amazing in every aspect Rooms,food,service and people there are so nice and professionals. We stayed by the pool and the beach everyday, they have everyday from 12-3 BBQ by the pool plus the drinks from the pool bars. They have... More 

Was this review helpful? Yes 1
Norwich
2 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Arrived Saturday and so far excellence wins hands down. So many restaurants, open air bars and places to eat outside. Also nice little touches like the butterfly ceremony and hors de oeuvres on the beach plus music throughout the day. Also hardly any kids walking by on the beach and when they walked on the hotel pier they were quickly... More 

Was this review helpful? Yes 8
Bowie, Maryland
Contributor
13 reviews 13 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The resort is so beautiful as are the resort staff. on this anniversary trip I didn't want to do a thing except relax. When we arrived we were greeted by friendly staff who offered a cool towel and a refreshing drink. Our room wasn't ready so we were taken to the Excellence Club to sit and wait in air conditioning... More 

Was this review helpful? Yes 6
Houston, Texas
Contributor
19 reviews 19 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel the first part of April and thought that overall it was a wonderful property. This was our second stay at the hotel and thought that they had done a good job in keeping the quality at a high standard. Our rooms were lovely and very clean. The housekeeping staff does a very thorough job of... More 

Was this review helpful? Yes 2
Bridgeville, Delaware
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Everything about this resort was very good - the staff, the room, the food, the drinks and so on. However, the main reason that we booked this resort many months ago was because they had promised a nightclub bar where you could "dance the night away". When we checked in we learned that that nightclub had been replaced six months... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Room service(107)
  • Martini bar(87)
  • Lobster house(86)
  • Very good(81)
  • Lazy river(59)
  • Chez isabelle(49)
  • Main pool(44)
  • French restaurants(44)
  • Breakfast buffet(22)
  • Couples massage(22)
Questions? Get answers from hotel staff and past guests. Ask a question

10,760 photos of this hotel

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Room/suite (1487)
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Hotel & grounds (2188)
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Pool/beach area (1963)
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Dining (816)
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Bathroom (119)
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Business center/function rooms (46)
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Family/play areas (22)
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Videos (20)
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Other (2633)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (217)
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Beach (26)
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Excellence Club Junior Swim-Up Suite (82)
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Excellence Club Pool (8)
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Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (114)
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Junior Suite Oceanfront (75)
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Lazy River Pool (70)
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Main Pool (75)
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Restaurants and Bars (163)
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The Hotel (104)

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Hotel & grounds (8)
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Room/suite (4)
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View from room (1)
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Business center/function rooms (2)
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Dining (1)
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Pool/beach area (1)
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Other (10)
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Amenities