Went in June 2011 for our honeymoon. Originally thought of a Bahama's trip but the travel agent recommended the Excellent Riveria Cancun and BOY WAS SHE RIGHT! It wasn't Excellent it was FABULOUS! Went all inclusive for the first time ever (been on many trips) and never regretted it at all. All of the many restaurants were outstanding and the... More

If you are reading this review then STOP and get booking!!!! This hotel is truly amazing and will be very hard to beat!!! Everything about it is perfect and truly special.... It is worth every penny and will blow your mind away. I booked this for a special occasion and it will definitely be one I'll never forget!!! Dreams can... More

We just got back from 2 weeks at the Excellence Riviera Cancun. This was our first trip to Mexico and we could not have been happier with our hotel choice! Upon arrival we were greeted with a cold towel and glass of sparkling wine. Check-in was prompt and the bellboy came to take our bags and show us to our... More

Having just spent two weeks in this fantastic hotel. I don't think I can do it justice by writing a review. The whole experience was a total delight. From the moment we arrived, we were treated like royalty. Never, have I been anywhere where everyone I met was pleasant and curteous. The service we received at all the restaurants, bars,... More

I went down for a family wedding. There was 12 of us that flew down together. When we arrived at the resort late in the afternoon, there was a lot of confusion at the front desk. After about half an hour we find out that they don't have our reservation and they won't have any rooms for us for another... More

Let me first say that I was a bit hesitant about writing a review because some people simply don't want to hear other people's truth. This is "my" experience at ERC. No, I'm not a miserable person just because there were some cons at the resort. My husband and I went to this resort for our 1 year anniversary from... More

Wow! Excellence Riviera Cancun was an absolute paradise on earth! We stayed in a jr. Suite with a pool view. It was stunning. The room was beautiful, spacious, clean, and very omfortable. When we arrived at the resort we were met with a glass of champagne and a moist towel for our hands and face. The pools are very clean... More

Facilities are very nice. I had a normal spa-view room and it was wonderful. Staff was fantastic; they're so friendly and helpful. If you don't run the AC, the room does get mildew-smelling. Just turn on the AC and problem is solved, especially if you burn a stick of the incense they put out by the soaking tub. It's not... More

My partner and I stayed at this hotel for two weeks beginning 6th may. We booked a swim up room and emailed the resort with a room preference two weeks prior to leaving. We were emailed back almost immediately stating they would do their best to accommodate our request. Upon arrival at the hotel we were given a cold towel,... More