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Zoetry Paraiso de la Bonita

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Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico
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Zoetry Paraiso de la Bonita
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Zoetry Paraiso de la Bonita
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1,479 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Zoetry Paraiso de la Bonita
See the most recent reviews
Stony Brook, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were met at the airport by the hotel's luxury van. We were offered an ice cold glass of champagne! This was our 4th visit to Zoetry. We were greeted and welcomed as soon as we arrived at the the Hotel. This absolutely beautiful property is a member of "The Leading Hotels of the World". We were immediately transported to... More 

Was this review helpful? Yes 2
Chicago, Illinois, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If I had to describe this vacation with one word, I'd say "Tranquility"!!! I'm a travel agent, we travel at least 2-3x a year. In the past, we've stayed at Riu Palace(s), Iberostar Grand, Grand Velas, etc. None of them can compare to Zoetry. Beautiful property! We stayed @ junior ocean front 1 bedroom suite on the second floor with... More 

Was this review helpful? Yes 1
Tucson, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Zoetry Parasio was actually our 2nd choice. The hotel we usually stay with happened to be booked for my Birthday Week. How lucky we were. My husband and I stayed here April 28th to May 7th it was my 60th B-day. First of all, if you can't get over the seaweed on the beach do all the guests a... More 

Was this review helpful? Yes 2
White Plains, New York, USA
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well, as you know my hubby and I have been there for each of our milestone birthdays. Though the resort is still absolutely breathtaking and the beach/pool staff excellent, the luster has faded on this gem. It started with the lack of response to an e-mail that I sent prior to arriving. That would not have happened before. I've even... More 

Was this review helpful? Yes 1
Marina E-concie... S, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel NewYorker0122, Please accept our apologies should your recent stay at our resort did not meet your expectations in relation to your stays 3 and 5 years ago. We are aware of the importance to offer impeccable services, especially to loyal guests whose expectations are naturally higher since they already know the level of service we are used... More 

New Mexico
Senior Reviewer
6 reviews 6 reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you love the ocean & beach this is NOT the place for you... Zoetry is great for an intimate getaway...small resort removed from the hustle & bustle of Cancun. Their service staff was very friendly and the onsite spa service we experienced was great. Also for an all-inclusive we thought the food was very good...but for us the oceanfront... More 

Was this review helpful? Yes 2
Marina E-concie... S, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel WaterDweller33, We appreciate the time you have invested to share your positive impressions of our Resort, our overall service, upgraded amenities such as fresh fruit and intimate ambiance. It is definitely a shame that due to unfortunate weather conditions the shores of Puerto Morelos and the Riviera Maya have been affected by overseas seaweed, disturbing the natural... More 

Clinton Township, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arriving at Zoetry is like stepping into your new home. While we stayed here on our honeymoon, we loved feeling taken care of in every way. The staff welcomed us each day by name, the tropical birds were a beautiful part of the scenery, the beach and pool chairs were as comfortable as beds, and the fruit and tequila in... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Love this place. Staff is great especially Pablo and Andres on the beach and Francisco on the waiter staff. Only complains 1. Things should be open until 12, not 11 2. Ocean is seaweed filled and not fun to swim in 3. Stop locking the gate going to the saltwater pool. Otherwise excellent in every other way.

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Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic resort for a destination wedding! Excellent service, food and facilities for our guests and super special treatment for the wedding couple. We had 46 guests at our wedding in May and I can't recommend the resort enough. We are seasoned travelers and have experienced many luxury hotels but Zoetry went above and beyond our expectations. All of our guests... More 

Was this review helpful? Yes 2
Lake Los Angeles, California
1 review
4 of 5 stars Reviewed 3 weeks ago

I was a little disappointed in the amount and the variety of food. Otherwise, the rooms were amazing. service is awesome. There was plenty to do. Or you could do nothing. Beautiful pool peaceful surroundings.

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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed for 5 days during week of Christmas 2014. Excellent stay. Rooms were huge and well kept. Mattress firm just like we like it. All public spaces were pristine. Beach is not good even with attempts at cleaning the seaweed. But the pool is nice and enough chairs for you to find a spot. Tipping not needed, but $5 goes... More 

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Hotel Review Summarization

What travelers say

  • Room service(15)
  • Very nice(15)
  • Plunge pool(8)
  • Golf cart(6)
  • Salt water(5)
  • Mini bar(5)
  • Really good(4)
  • Kaax Restaurant(4)
  • Other resorts(4)
  • Salt water pool(4)
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