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Zoetry Paraiso de la Bonita

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Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico
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1 room 1 adult
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Zoetry Paraiso de la Bonita
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1,723 Reviews from our TripAdvisor Community

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Williamsburg, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We rarely visit a resort more than once, because there are so many new ones to try, but this was our second time at Zoetry and they remain as customer service oriented as I remember. We are not late night people and Zoetry is the perfect resort for relaxation, there is not a lot of activity so if that is... More 

Helpful?
Thank lwingfield2015
MarinaRojas, E-concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel lwingfield2015, (Greetings in Mayan) Thank you for taking some of your precious time to share your recent experience in Zoëtry Paraíso de la Bonita Riviera Maya. It is always a delight to receive and read the insights of valued guests like you. Your kind comments are the best retribution to the hard work and dedication of our... More 

Mount Airy, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

Upon our arrival at the airport, we met the resort ground transportation guy right where he was supposed to be. He was very courteous and got us to the resort with no problems. The resort staff welcomed us with drinks and gave us a tour of the resort. Our check in was smooth and pleasant. Our bags were in the... More 

Helpful?
Thank James W
MarinaRojas, E-concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel James W, (Greetings in Mayan) What a delight it has been to receive your review and hear that you have enjoyed a quiet and restful getaway surrounded by the beauty of the Riviera Maya. We value your advice in regards to our menus, please be certain that this will be shared with the heads of the corresponding... More 

Minneapolis, Minnesota, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the most elegant place we have ever stayed. Everything was perfect. From the moment they picked us up at the airport (and offered us champagne), to the moment they dropped us off for our return flight, we were pampered and treated like family. The rooms are huge, marble, and exquisite. The beach is immaculate, even when all the... More 

Helpful?
1 Thank DrXK
MarinaRojas, E-concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel DrXK, (Greetings in Mayan) It has been a pleasure to receive your review and to read your kind comments. Pampering our guests making them among family is definitely one of our main goals; therefore your review is one of the best rewards we could receive! We would be delighted to welcome you back in Zoëtry Paraíso de... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I just spent 3 days at Zoetry. We were transferred over from Secrets Silversands because secrets had overbooked their rooms. Frankly I can say it was the best thing secrets could have done. We got an oceanfront 1 bedroom suite that was simply stunning. The service in this hotel is amazing they are there for anything you... More 

Helpful?
1 Thank Cindi M
MarinaRojas, E-concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel Cindi M, (Greetings in Mayan) It is with great delight that we have welcomed you and your review. While it has been unfortunate that you have experienced a bumpy beginning during your last visit; however, it has been a great pleasure to host you and invite you to experience the Endless Privileges® of Zoëtry. We will be... More 

Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed for 6 nights mid January at Zoetry Paraiso as part of our honeymoon trip. We arrived at the gates of Zoetry to be informed that there was no record of our reservation. After being allowed through to reception there was a drama trying to find record of our booking. I had been in contact with... More 

Helpful?
2 Thank 204LauraM204
MarinaRojas, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel 204LauraM204, (Greetings in Mayan) Please receive my personal apologies should our follow up prior to your arrival was not enough to clarify your booking with your travel agency once we receive the cancelation of your reservation. We truly value the time invested to write and share your insights regarding your recent experience at our resort. Being committed... More 

Norwalk, Connecticut
Level Contributor
11 reviews
5 of 5 stars Reviewed 1 week ago

From the warm welcome as we arrived (including champagne) and the bottle of champagne waiting in our gorgeous room as an anniversary "gift"... Tea time at 5 every day with pastries, breakfast in bed on a day we selected, and drinks brought to our lounge chairs on the beach... we were treated like important guests even though we'd booked through... More 

Helpful?
Thank LaraWood
MarinaRojas, E-concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel LaraWood, (Greetings in Mayan) Thank you for taking some of your precious time to share your recent experience in Zoëtry Paraíso de la Bonita Riviera Maya. It is always a delight to receive and read the insights of our guests, please be certain that you are indeed important to us. Your kind comments along with your suggestions... More 

New York City, New York
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The setting of Zoetry is a bit like a fairytale. There are 3 peacocks that roam the property who are extremely curious and friendly. Mascot parrots greet you at the entrance. All very sweet. The best part was the staff. Although not prefect, they tried very hard to meet all of our expectations. That gets an A+ in my book.... More 

Helpful?
1 Thank NMT2015
MarinaRojas, E-Concierge & Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel NMT2015, (Greetings in Mayan) Thank you very much for sharing your recent experience in Zoëtry Paraíso de la Bonita! It is great to read that you have enjoyed our suites views, amenities, as well as the hard and dedicated work of our housekeepers and the overall natural ambiance; the birds living along the resort are indeed a... More 

Brantford
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent last week in beautiful Zoetry. Here are our comments: 1. The hotel is small around 90 rooms.Rooms are huge and beautifully decorated with Mexican style art and furniture. Bathrooms are amazing,... beds are comfortable. 2. The best part is service. We travell South a lot (twice or three times a year ) and this is by far the... More 

Helpful?
Thank halinka555
MarinaRojas, Econcierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel halinka555, (Greetings in Mayan) Thank you for sharing your experience in “Beautiful Zoëtry” in such detail with us and the TripAdvisor community. We truly value all your recommendations and insights and will be sharing them with the departmental heads in charge of the mentioned opportunity areas. I would like to take this opportunity in regards to one... More 

Chicago, Illinois
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited a while back and the property is very quite. Tons of old antiques from all over the world. The resort is small compare to other resorts in the Riviera Maya area. The rooms are great. I find this property more geared towards people looking for quiet and relaxation and spa experience

Helpful?
Thank TheaTravelJourneys
MarinaRojas, Econcierge & Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a bel TheaTravelJourneys, (Greetings in Mayan) We really appreciate the time invested to write and share your experience at Zoëtry Paraíso de la Bonita Riviera Maya. It is always encouraging to receive and read the reviews of our loyal guests, it will be a delight to welcome you back for a renewed quiet and relaxing experience. Kind regards, Marina... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago

We went to Zoetry, along with 12 other friends to celebrate a 40th birthday party, a couple of weeks ago. All of us had been to Zoetry before, so we were looking forward to a fun, and relaxing vacation. My first inkling that there would be problems was the mistake I made when booking the reservation. Instead of booking five... More 

Helpful?
4 Thank mariko33
MarinaRojas, Econcierge & Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel mariko33, (Greetings in Mayan) We are really sorry to hear that the great early booking deal of -55%, ended up being a bad experience when requesting an additional night, 9 months after your original booking and the expiration date of the enjoyed especial deal. As a frequent traveler you may understand that special offers and deals have... More 

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