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Zoetry Paraiso de la Bonita

5.0 of 5 Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico
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#5 of 23 Hotels in Puerto Morelos
1,255 Reviews 4.5 of 5 stars
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Zoetry Paraiso de la Bonita
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Zoetry Paraiso de la Bonita
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1,255 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leicester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a small (circa 90 room), boutique style hotel that provides excellent accommodation (see rooms below), quality food and attentive service from the well trained and motivated staff. The staff make you feel at home and within a day, most people know who you are and call you by your family name. If you want a place to relax... More

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jackson tn.
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

5 Diamonds is correct! We have stayed at the Four Seasons Resorts in Nevis and Hawaii and many other high caliber resorts but never experienced the Luxury and cuisine that we had at Zoetry. From the moment we arrived, Raffa was our concierge and friend. There were no requests that were not attended to and he is the finest employee... More

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Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Zoetry is such a beautiful resort. The landscaping is very well kept. The staff is very nice. I would recommend this resort. You will have a great time. Oh, and the suites are gorgeous and the rooms are cleaned a few times a day. Enjoy!

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Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This resort was just amazing!! From the pick up at airport, champagne and heavenly scented cold towels.. To the outstanding attention to detail.. The food was amazing also.. I have been on a few vacations, and I have to say this was the most relaxing.. Strongly recommend this resort if you want to be pampered and relaxed!! I can't stop... More

Was this review helpful? Yes 2
Saint Louis, Missouri
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Dear Fellow Travelers, Just returned from a visit to Zoetry on the Mexican Riviera. I had read fantastic things about Zoetry before booking, including a superb write-up in Fodors. Unfortunately, my experience was anything but superb. I started feeling uneasy when, several days before my trip, the concierge at Zoetry quit returning my emails. I had made a few requests... More

Was this review helpful? Yes 7
Aldo D, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a bel Polsbr, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said,... More

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I went here for our honeymoon this August and we couldn't have chosen a better place to go! The resort is absolutely amazing! Staff truly treat you like royalty and make it their top priority to make sure you are well taken care of. We had a beach front suite with a entrance to the beach and... More

Was this review helpful? Yes 2
Aldo D, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a bel LizB416, Many thanks for your excellent review on TripAdvisor; it was truly our pleasure to be your host at this tropical paradise. We are proud to read you are going to come back, please any assistance you may require contact us directly. Best wishes, Aldo Delgado Betancourt Social Media Coordinator & E-Concierge info.zopdb@zoetryresorts.com More

marblehead, ohio
Contributor
17 reviews 17 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Upscale boutique resort unstructured for individual satisfaction. Here's what to expect...personal meet & greet airport private transfer 20 minutes to property. Concierge checkin & in room (1 bedroom suites well appointed) orientation...no lines!!! 3 restaurant options ... No reservations or wristbands required. It's your vacation you choose. 24 hr room service. All top shelf & wellness menu for healthy eating....choose... More

Was this review helpful? Yes 1
Aldo D, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a bel tccarmen, Thank you for your loyalty and for posting such a great comment on TripAdvisor. We are proud to provide excellent experiences. We will be waiting in you home away from home. Best wishes, Aldo Delgado Betancourt Social Media Coordinator & E-Concierge info.zopdb@zoetryresorts.com More

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

After researching several properties we eventually decided upon Zoetry Paraiso de la Bonita for our 30th Anniversary destination. The resort's reservation agent who made promises and recommendations was the deciding factor.....BIG mistake. We were told that we had access to the "sister resort" just a short walk down the beach if we desired more of a lively nightlife. It is... More

Was this review helpful? Yes 7
Aldo D, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a bel Paul V, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We truly regret you are rating us with such a low standard. It seems that details are very important for you and be sure are very important for... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Top of the five star heap. We have been three times now and will return. If you go you must get out on the water. Whether on the sunset cruise or on a snorkel tour. The spa is ridiculously expensive. Find the Jungle Spa at puerto Morelos for great cheap massages.

Was this review helpful? Yes 1
Aldo D, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a bel kbasken, Thank you for your excellent comment on TripAdvisor, we are truly glad our staff met your expectations. We truly hope to host you in not a distant future. Best wishes, Aldo Delgado Betancourt Social Media Coordinator & E-Concierge info.zopdb@zoetryresorts.com More

Brandon, Mississippi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the resort from 9/3 to 9/8. It was a magical experience. Peaceful, relaxing - just what we needed. The spa experience was over the top thanks to Manuel and Tatianna. While the spa prices are a bit pricey it is well worth every dime spent. The team is fantastic. The dining experiences are great.... More

Was this review helpful? Yes 1
Aldo D, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a bel Kim H, We are delighted to read your positive review on Trip Advisor and glad to know that you are extremely pleased with your overall experience at Zoëtry Paraiso de la Bonita. All your kind words of appreciation to our food and service are greatly appreciated. It was our pleasure to host you and we look forward... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(15)
  • Room service(15)
  • Plunge pool(8)
  • Golf cart(6)
  • Salt water(5)
  • Mini bar(5)
  • Salt water pool(4)
  • Other resorts(4)
  • Really good(4)
  • Kaax Restaurant(4)

Additional Information about Zoetry Paraiso de la Bonita

Address: Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zoetry Paraiso de la Bonita 5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Zoetry Paraiso De La Bonita Hotel Puerto Morelos
Paraiso De La Bonita
Paraiso Bonita
Zoetry Paraiso De La Bonita Riviera Maya, Mexico - Puerto Morelos

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