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Zoetry Paraiso de la Bonita

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Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico
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Zoetry Paraiso de la Bonita
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Zoetry Paraiso de la Bonita
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1,438 reviews from our community

Traveler rating
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98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

We went to Zoetry for our honeymoon and it was phenomenal. When we landed, it took a little bit of time to get through customs and to get our bags (a few flights landed at the same time), but right when we got out to the area with the resort cars/vans, we saw our driver standing right at the front... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
DALLAS
Contributor
13 reviews 13 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I ❤️ MEXICO but... Other friends were staying at the zoetry and it looked so good "on paper" we decided to stay there too. Tho not their fault, the beach is in horrible shape. Something called a red tide. There should be a travelers advisory on website saying "beach un-swimable" and super smelly like sulphur. The hotel in located between... More 

Was this review helpful? Yes 4
Marina R, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel willandluke, It is always concerning to receive reviews were our valued guests express any kind of dissatisfaction regarding their stay. Please receive our sincere apologies for any bad impression regarding our beach, our constant service and freshly made gourmet dishes, wich unfortunately take more time than the regular restaurants. We understand that there is always room for... More 

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a bit late with the review , but I really want to say , that this place was something else. If you are looking for the nightlife , this place is not for you, but if you need a nice and relaxing vacation , it is 100% -place to go to. Food , service and rooms were great.... More 

Was this review helpful? Yes 4
Marina R, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel Tatyana N, Please receive our gratitude for this brief yet wonderful review; your words definitely motivate us to keep offering relaxing and romantic getaways to our guests as well. It will be a delight to welcome you back and have a new opportunity to indulge you with the Zoëtry Endless Privileges® experience. Kind regards, Marina Rojas E-Concierge... More 

Branford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I had our wedding at Zoetry in March. We brought 26 guests with us. Every single person at zoetry made us feel like celebrities. From the second we were picked up at the airport to the second they dropped us off we were treated wonderfully. Tico, Samuel, Miguel, Sergio, jasmine are only naming a few. We cant... More 

Was this review helpful? Yes 1
Marina R, Social Media Coordinator & E-Concierge at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel Brochi M, First of all we would like to thank you for selecting our resort as your wedding destination; it is always an honor and a pleasure to be part of these important celebrations. There is nothing more pleasant than a satisfied guest, you can be certain that we will share your kind comments with our staff... More 

London, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well what a trip – we went for 14 days, it was the perfect holiday and the first resort we would ever consider returning to! Where to start: Well firstly the resort – on the beach, we could walk every morning for miles in either direction. Yes there was seaweed, but what does that matter and it got cleared daily!.... More 

Was this review helpful? Yes 7
Marina E-concie... S, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel kayandrews63, Going through your review has been a true delight, since it transmits the ambiance of the resort, showing every aspect that we aimed to offer each guest. We value your comments and thank your special acknowledgment of Genevive’s professional and caring work. It will be an honor to welcome you back and keep offering you Endless... More 

Boulder, Colorado
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from our first visit to Zoetry and had an incredible experience. I made the mistake of reading recent reviews from a wedding party that visited the resort at the beginning of March right before our trip. Needless to say (if you have read the reviews) I was a little scared of what may be... More 

Was this review helpful? Yes 6
Marina E-concie... S, info.zopdb@zoetryresorts.com at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel Vidasdavis, Receive our sincere gratitude for such positive and inspiring words. We understand that we can always improve our services and aimed to offer a high quality service to every guest and knowing that you have noticed the hard work of every element of our staff makes on a daily basis is totally rewarding. We will love... More 

NY
Top Contributor
53 reviews 53 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just got back from our forth visit to Zoetry. We were met at the airport flawlessly and as soon as we arrived at the resort, we were greeted with a cool drink and taken directly to the rooms we had requested. Could not have been nicer. We had a wonderfully relaxed time. The staff, as always, was gracious, warm... More 

Was this review helpful? Yes 5
Marina E-concie... S, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel relco, We truly value your lovely words! It is always a huge reward when a repetitive guests trust us to offer them a renewed experience! Receive our gratitude for your suggestions and the nice remarks on our Executive Chef efforts to keep improving our gourmet offer. We are eager to welcome you back and keep offering great... More 

New York City, New York
Top Contributor
63 reviews 63 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Away from the stacked resorts of Cancun, Zoetry is tranquil and quiet. Spent 5 days here in February and enjoyed everyday. The place is as advertised, small, quiet, relaxing providing a rejuvenating vacation. The pool deck fits the size of the resort. Never had a problem finding a seat and the exposure provides plenty of sunshine throughout the day. The... More 

Was this review helpful? Yes 5
Marina E-concie... S, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel cmactravels, It is always a pleasure to receive brief, direct and honest reviews. Please do not hesitate to contact us should you decide to visit us again since it will be our pleasure to welcome you back and indulge you with our Endless Privileges® Kind regards, Marina Rojas E-Concierge / Social Media Coordinator info.zopdb@zoetryresorts.com More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I came here over Spring Break (March 16 - 22). This was our first "all-inclusive" resort and we were a little concerned about what we would get for the price. We were very pleasantly surprised. The food was fantastic, clean, fresh, and delicious. The included beverages were 'top shelf' - and there was a nice wine list... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Marina E-concie... S, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel Bob D, It is always nice to read positive reviews recognizing the high quality of our amenities as well as the hard labor of each staff member working at Kind regards, Marina Rojas E-Concierge / Social Media Coordinator info.zopdb@zoetryresorts.com More 

Fort Wayne, Indiana
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The resort itself was nice but we went there to get married and that is where the trouble started. The wedding coordinator was the worst to deal with. We paid an extra 1500 to get married, which was fine, but we didn't get our dinner on the beach that was supposed to be included. My wife had to call for... More 

Was this review helpful? Yes 1
Marina E-concie... S, E-Concierge / Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review

Bix a Bel Sam J, Please receive our sincere apologies should some of your included amenities did not fulfilled your expectations during your stay on May 2014 and especially regarding this important event in your life. We are highly aware of the importance of delivering an impeccable service and therefore would have loved to have your feed back during your... More 

Hotel Review Summarization

What travelers say

  • Room service(15)
  • Very nice(15)
  • Plunge pool(8)
  • Golf cart(6)
  • Salt water(5)
  • Mini bar(5)
  • Kaax Restaurant(4)
  • Salt water pool(4)
  • Really good(4)
  • Other resorts(4)
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