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Azul Beach Hotel, by Karisma

Travelers' Choice award winner
Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
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Azul Beach Hotel, by Karisma
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Azul Beach Hotel, by Karisma
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2,069 Reviews from our TripAdvisor Community

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Traveler rating
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1,017
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (574)
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Saint Louis, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here with family and friends. We had 11 people for dinner each night. Our table was ready at the reservation time. The service was wonderful. They got the kids meals out while the adults ate their salads.The pools were sparkling. There are scheduled activities available for the kids. Face painting, piñata parties, movie night, bracelet making were some... More 

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4 of 5 stars Reviewed 2 days ago NEW via mobile

This resort waz a good resort that met the needs for all ages of the family. We traveled with our four year old and the deluxe family suite was great. The good was good for an all inclusive resort. We did not get to experience the kids club since it was under construction and in a hotel room. Due to... More 

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Montreal, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I had high expectations before going to this hotel. After reading reviews and all the marketing on their website, it was hard to not be disappointed when I first arrived. So my first advice: lower your expectations. The hotel is beautiful, people are friendly and polite. But there were a few glitches when we arrived. Food is also good: tasteful... More 

Was this review helpful? Yes
Martinsburg, West Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for our daughter's wedding. It was a lovely place with impeccable service. The entire property is clean at all times. If you are looking for night life, this is not your place. It is perfect for families with children. Shout out to Javier, the captain of water sports. We enjoyed paddle boarding and our hobie cat trip... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee. Thank you again for your wonderful feedback and we look forward to your next visit. Kind regards, Andrea Duerre... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The staff of Azul Beach in Riviera Maya was top notch. When we arrived we were handed cold towels (it was hot so the freezing cold towels were welcome) and glasses of wine. Rather than waiting in line, we were seated in a beautiful lobby. The service was fantastic.

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Many thanks for your review, It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again. Best regards, Andrea Duerre General Manager gm@azulbeachresort.com More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We loved Azul Beach! The rooms are beautiful and the way they tailor each room from the pillow firmness to the room scent is unlike anything I've ever experienced. I would recommend this resort to anyone.

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Many thanks for your review, It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again. Best regards, Andrea Duerre General Manager gm@azulbeachresort.com More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Azul Beach Hotel is great, we had a swim up room and would highly recommend it. The food, while not fantastic - is very good for an all-inclusive hotel (the Asian was my personal favorite). It is also nice that they bring the kids food out first, which we found helpful with a toddler. The staff at the bars and... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Thank you for sharing your experiences of your recent visit to Azul Beach. We have taken all your feedback on board and this will be used constructively to perfect our unique Gourmet Inclusive experience. I do apologize for your experience with the seaweed, but unfortunately as you mention the hotel cannot control Mother Nature. We hope that you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

An excellent resort...staying here as part of a party of 11 for my friends wedding. ..on arrival we were treated as V.i.p's and shown to our rooms which are fantastic...champagne was waiting for us in the rooms and large kingside beds ensured great nights sleep! The different on site restaurants are all second to none..With the waiter caring to our... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Thank you for your delightful review! It's so great to know that our staff provided you with a superior level of service and catered to your every need. We hope to see you again at Azul Beach Hotel. Best Regards, Andrea Duerre General Manager gm@azulbeachresort.com More 

Oldsmar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Our family has just returned from a fabulous week at the Villa Carola at the Azul Beach Hotel in Puerto Morales. It’s a challenge to get the whole family together - 3 generations - 8 adults and 8 children ranging from 13 years to 18 months. This 13000 square foot villa is the perfect choice – the villa is luxurious... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee. Thank you again for your wonderful feedback and we look forward to your next visit. Kind regards, Andrea Duerre... More 

Preston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I am one a frequent traveller who has experienced some truely wonderful hotels and staff service and excellent food . I have to say this hotel has more than met my expectations of it and if anything superceeded them here . The staff cannot do enough to make my stay a pleasant one and genuinely enjoy their job . There... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee. Thank you again for your wonderful feedback and we look forward to your next visit. Andrea Duerre General Manager... More 

Hotel Review Summarization

What travelers say

  • Kid Club(14)
  • Very good(11)
  • Room service(7)
  • Tequila bar(6)
  • Friendly and helpful(3)
  • Honeymoon suite(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,042 photos of this hotel

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Pool/beach area (413)
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Hotel & grounds (297)
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Room/suite (255)
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View from room (95)
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Bathroom (29)
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Dining (141)
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Business center/function rooms (29)
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Videos (1)
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Other (447)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (14)
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Beach (18)
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Deluxe Room with Doubles (18)
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Deluxe Room with King (23)
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Honeymoon Swim-Up Suite (32)
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Junior Suite (24)
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Pool (12)
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Restaurants and Bars (42)
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The Hotel (63)

Management photos: Courtesy of the property manager

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Hotel & grounds (5)
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Pool/beach area (2)
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Room/suite (28)
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Business center/function rooms (1)
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Dining (8)
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Bathroom (1)
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Family/play areas (1)
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Other (13)
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