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All 23 Puerto Morelos hotels

Azul Beach Hotel, by Karisma

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
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Ranked #3 of 23 hotels in Puerto Morelos
A recent review
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1,624 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (442)
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English first
Durham, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

I've been fortunate enough to stay in several 5 star tropical locations over the past 10 years and have to say that the 'Azul Beach' overall rates as number 1 in several key areas 1) The service is second to none, 2) The quality of the food is fantastic, 3) The all inclusive alcohol served was all premium brands, (quite... More

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Whitburn, United Kingdom
Senior Reviewer
10 reviews 10 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family and I went on holiday to this hotel for a very special wedding anniversary our Ruby. We paid a lot of money for this holiday only to find you do not always get what you paid for. We had book 5 star inclusive, deluxe rooms. When we arrived they first thing they wanted to do was upgrade us... More

Was this review helpful? Yes 4
Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I got married here a little over a year ago and we cannot say enough good things about the ABH. We booked through Melissa and Beach Bum Vacation and we are so thankful we did. We were so overwhelmed with the options and resorts in Mexico and she listened to our needs and helped us narrow it... More

Was this review helpful? Yes 17
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My family stayed here earlier this month. We were on a family vacation with our four kids and mom. There were some really great things about this resort. The grounds were immaculate. Everything was very clean and we'll kept. There are lots of pools for swimming. We really enjoyed the food. Javier at the Sushi bar was great. The Italian... More

Was this review helpful? Yes 1
Tinton Falls, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Our 9 member, 6 night, family vacation at Azul Beach blew us away. Starting with the friendly, caring and attentive staff and flowing to the truly gourmet dining, we all had a fabulous time. We particularly enjoyed the Latino and Tainan restaurants - Latino's steaks and Tainan's sushi river drew us back a second time each! Great food is a... More

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Was this review helpful? Yes 1
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

It's taken me longer than I'd like to review this amazing hotel. We honeymooned here around the Christmas season, experiencing a lovely atmosphere due to the decorative items around the hotel. My husband and I where just blown away by the excellent level of service. As a gift from close friends we where able to take advantage of the Exotic... More

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Colorado Springs, Colorado
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Visited the resort for the second time exactly a year later. Everything was good to excellent again, but a few things were not as good as last time. First, the good. Staff was excellent and friendly. Food was outstanding, lots of variety and generally of good quality. Of course, the good part is if you don't like it, you can... More

Was this review helpful? Yes 4
Colorado Springs, Colorado
Top Contributor
163 reviews 163 reviews
46 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family (wife, 7yr daughter, 4yr son) visited for a week June 18-25, exactly a year after our first visit here. We were looking forward to another relaxing vacation with great service and great food and for the most part we received exactly that. However, some things weren't quite as good as the first time, which may have been more... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Disappointed and disgusted by hotel management. Displayed racist, prejudice and EXTREMELY unethical behavior. If you look anything other than Caucasian expect mediocre treatment at best if you have any issues that require managements attention. I went two days without any type of housekeeping...NONE!!! no towels, dirty restroom, dirty dishes, wet and dirty floors. When I called front desk and explained... More

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review

It is very upsetting to read your review of our hotel and we do feel that your comments are completely unjust. I can assure you that I and my management team are anything but racist and prejudice. We work tirelessly to ensure our guests have a excellent vacation experience at the Azul Beach Hotel. Unfortunately, I could not meet you... More

Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Had my dream wedding at Azul Beach in early June. We could have picked several different hotels and had more "free" bride and groom ammenities however we made the right choice. We had to decide what was most important and the beach was the biggest factor in our decision. It turned out beautiful and my guests are still talking about... More

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Firstly, on behalf of all staff at the Azul Beach Resort we would like take this opportunity to offer our Congratulations to you both. It was a great honor to be chosen as the host of such an important occasion in your lives and we hope that you will return time and time again to relive the wonderful... More

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Hotel Summarization (Beta)

What travelers say

  • Kid Club(17)
  • Very good(13)
  • Room service(8)
  • Tequila bar(7)
  • Honeymoon suite(4)
  • Friendly and helpful(3)
  • Nice touch(3)

Additional Information about Azul Beach Hotel, by Karisma

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Azul Beach Hotel, by Karisma 4.5*
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort
Azul Hotel Beach Resort
Azul Beach Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos

1,822 photos of this hotel

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All traveler photos (1518)
Hotel & grounds (253)
Room/suite (223)
Pool/beach area (356)
Dining (100)
View from room (81)
Bathroom (23)
Family/play areas (26)
Videos (1)
Other (455)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (246)
Amenities (14)
Beach (18)
Deluxe Room with Doubles (18)
Deluxe Room with King (23)
Honeymoon Swim-Up Suite (32)
Junior Suite (24)
Pool (12)
Restaurants and Bars (42)
The Hotel (63)

Management photos: Courtesy of the property manager

All management photos (59)
Pool/beach area (1)
Dining (4)
Bathroom (1)
Room/suite (6)
Family/play areas (1)
Other (46)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Puerto Morelos #2 Business Hotel in Puerto Morelos #3 On the Beach Hotel in Puerto Morelos #3 Luxury Hotel in Puerto Morelos #3 Top resorts Hotel in Puerto Morelos #3 Romantic Hotel in Puerto Morelos #3 Spa Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 
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Questions & Answers

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