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Azul Beach Hotel, by Karisma

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Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Azul Beach Hotel, by Karisma
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2,141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Berlin, New Jersey, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Resort was beautiful!! Went with another couple for both our anniversaries. Will definitely be an anniversary to remember. All 4 of us got sick the day after we arrived at the Resort. We were told that they used bottled water for the drinks and water in then restaurant's. They lied!!. I had to have the house doctor come to my... More 

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Chicago
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at Azul Beach from August 1 through August 8 with my wife and 6 year old daughter. We went on the recommendation of our travel agent who said it would meet our desire to stay someplace smaller and more along the lines of one of the Jamaican resorts like Couples Negril or San Souci. He was spot on. The... More 

Was this review helpful? Yes
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were given this little beauty by a travel agent friend of ours and boy did he set us right. From the minute you walk through the lobby you feel the holiday has begun. The mood through the hotel is so relaxing. The staff are so very friendly, and to use a well worn cliche they really cannot do enough... More 

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee. Thank you again for your wonderful feedback and we look forward to your next visit. Kind regards, Andrea Duerre... More 

2 reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My fiance and I visited this resort for 3 days in August as a possible destination wedding location option. Wonderful staff, beautiful resort, delicious food. Several families were there when we visited - seems great for the family! Not too many couples or honeymooners. During this time of year there was a lot of seaweed that came up on the... More 

Was this review helpful? Yes 15
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Thank you for sharing your experiences of your recent stay, I truly appreciate your comments and have carefully read through your detailed feedback. Big thanks to Carey at Beach Bum Vacation for recommending us to you. Once again, many thanks for you review and I hope to see you again soon at the Azul Beach Hotel. Kind regards,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We booked this all inclusive resort through Costco Travel to take our 11 month old son. He got sick and I failed to get trip insurance (do it!) so we had to go anyway. Having never traveled with a baby, we did not realize how great this place would have been for him. After a short 2 hour flight and... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Many thanks for your review of our hotel. I truly appreciate your recent visit and hope that you will return again very soon. Kind regards, Andrea Duerre General Manager gm@azulbeachresort.com More 

Demotte
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is the 5th time we have stayed at Azul Beach. The service is above and beyond superb.. The food is great. Our room was clean and beautiful. Azul Beach is by far one of my favorite resorts. Azul Beach is a great resort to bring small children. Our 1 1/2 year old toddler was cranky during dinner and one... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee. Thank you again for your wonderful feedback and we look forward to your next visit. Kind regards, Andrea Duerre... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from Azul beach after a 6 day visit in August and I can't compliment this place enough. In the months and weeks leading up to our trip, I scoured TA looking for information to support our choice to stay at this small resort being that we were two couples without children. We knew we made the right... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Thank you for such a wonderful, well-formed review. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. It was a true pleasure to be your hosts of this holiday and we... More 

Sheffield, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from our holiday at the Azul Beach Hotel in Mexico, and I can say without fear of contradiction it was the best holiday I have ever had. Smaller than its contemporaries, The Azul Beach goes all out to give a personal service to its guests, and delivers on its promise. The food and accommodation are absolutely... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Hotel. Again, thank you for choosing the Azul Beach Hotel for this vacation and we hope to share many more in the future. Kind Regards, Andrea Duerre General Manager gm@azulbeachresort.com More 

Shawnee, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visited July 15-25 and stayed in connecting swim-up suites. This was our second trip to Azul Beach Hotel. We returned for another year because of the great service and wonderful family atmosphere, excellent food, and outstanding staff. The entire staff at Azulitos kids club was wonderful. Both of my children (ages 4 and 6) had so much fun there.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear Guest, Thank you for sharing your experiences; it was pleasure to read your review. I have noted all your comments and suggestions which I will use constructively to improve our services and facilities. We look forward to your next visit and we wait for you with open arms to welcome you back to the Azul Beach Hotel. Kind regards,... More 

Toronto, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited last winter with our then ten month old. I didn't realize that a vacation with an infant could be so relaxing. The staff, the food and the resort itself were all amazing. The small size and no wrist bracelets made for an intimate and welcoming atmosphere. We never felt crowded or rushed. We've visited Mexico many times but... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard Gourmet cuisine. It is great to know that you enjoyed your stay from start to finish and we... More 

Hotel Review Summarization

What travelers say

  • Kid Club(14)
  • Very good(11)
  • Room service(7)
  • Tequila bar(6)
  • Friendly and helpful(3)
  • Honeymoon suite(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,102 photos of this hotel

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Hotel & grounds (301)
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Amenities (14)
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Beach (18)
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Deluxe Room with Doubles (18)
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Deluxe Room with King (23)
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Honeymoon Swim-Up Suite (32)
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Junior Suite (24)
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Pool (12)
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Restaurants and Bars (42)
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The Hotel (63)

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Hotel & grounds (5)
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Room/suite (28)
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Business center/function rooms (1)
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Dining (8)
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Bathroom (1)
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Family/play areas (1)
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Other (13)
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