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Azul Beach Hotel, by Karisma

Travelers' Choice award winner
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Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
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Azul Beach Hotel, by Karisma
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Azul Beach Hotel, by Karisma
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2,103 Reviews from our TripAdvisor Community

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Traveler rating
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1,038
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (586)
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  • All months
    (2103)
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    (585)
  • Jun-Aug only
    (520)
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Park City, Utah
2 of 5 stars Reviewed 4 days ago NEW

Bars & restaurants look great. Don't bother with the sushi restaurant. Your grocery store has better sushi. Don't bother with room service for breakfast. I got cold, over cooked eggs, cold bacon, cold sausage, cold everything. My wife got a lame cold breakfast burrito, IN MEXICO! We heard some girls got shutdown by the waitress at Thai restaurant for ordering... More 

Was this review helpful? Yes 4
San Antonio, TX
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 4th time at Azul Beach overall, and as always we had a truly wonderful time. Yes, the seaweed was bad. It did smell awful and some days the beautiful blue water was a murky brown. But I can't fault the resort for that--they had a crew working all day every day trying to clear the seaweed; they... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Thank you for such a wonderful, well formed review. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. I truly appreciate your feedback and will be sure to follow up on... More 

Pasadena
4 of 5 stars Reviewed 5 days ago NEW

The property was very nice, great food, pools and beach. The only issue which is no fault of the hotel was the water was full of seaweed. The resort had people on the beach everyday trying to clean but couldn't keep the beach area without the seaweed.

Review collected in partnership with this hotel

Was this review helpful? Yes
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review

Dear jamesdY8950XA, Thank you for your feedback at Trip Advisor and also I want to thank you for sharing the fantastic time you had in our property regarding your comments about the very nice property, the great food, pools and the beach. Unfortunately the Azul Beach and the entire Riviera Maya has experienced an unusual increase in the amount of... More 

Conshohocken, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I did a good amount of research prior to booking this trip since I was looking for a family-friendly all-inclusive resort for me, my wife, and one year old daughter. The reviews were great for Azul Beach, so after considering some alternatives, I went ahead and booked. Bear with me, as this is going to be a detailed review, but... More 

Was this review helpful? Yes 8
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review

Dear BradMB8 Thank you for sharing your feedback from your recent stay with us at Azul Beach. I want to thank you also for your good comments about the service received by Room Service, Housekeeping and at our Restaurants. I am very sorry to hear that you had inconvenience during the check in as with the service you received during... More 

Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from our destination wedding at Azul Beach resort and had an amazing time! Everyone there was very polite and accommodating. The resort is very well kept and the beach is very well maintained. The rooms are in great condition and very clean. Our travel agent Steve at Beach Bum Vacations was awesome to work with and helped... More 

Was this review helpful? Yes 16
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Firstly, on behalf of all staff at the Azul Beach Resort we would like take this opportunity to offer our Congratulations to you both. It was an honor to be host of your wedding, we understand that this is a very special moment and we are very happy to hear that we were able to provide you with... More 

new jersey
Level Contributor
130 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We just got home today from Azul Beach where we stayed for a destination wedding. The hotel itself is lovely and the grounds are kept clean. The rooms are clean as is the hotel itself. The service is slow from the front desk to the bar staff to the restaurant staff. It takes two hours to do breakfast, lunch and... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review

Dear bigglow: First of all I want to thank you for sharing your comments from your recent stay at Azul Beach Hotel. I want to thank you also for your positive comment about the lovely hotel and the well kept grounds and that you had a very special time with the wedding you were part of. On the other side... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The first time we visited Azul we were blown away by the exceptional service. The culture of the beautiful Mexican people was like taking a trip with your best friends. I am a single mom, Azul provided me a place where I could relax and know that my daughter was taken care of. Not once did I ever worry about... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review

Dear VanAwesome Thank you for your time to share your feedback of your recent stay with us. Welcome back!!! It is very nice to read that your first two stays here at our lovely property Azul Beach and that you enjoyed and decided to be part of our Prestige loyalty program. I am truly very sorry that on your last... More 

Boulder, Colorado
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got home from five days at the Azul Beach Hotel and we had a great time. The hotel is very nice and our room was clean and well-designed. We came to Cancun last year in July for my wife's birthday and stayed at the Zoetry Paraiso, de la Bonita, which is just a 'few doors down the beach', so... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Thank you for such a wonderful, well-formed review. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our staff. It was a pleasure to host your holiday at the Azul Beach Hotel and... More 

Indianapolis, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Azul Beach for our son's destination wedding. Huge shout of gratitude goes to Hayley at Beach Bum Vacation, she worked tirelessly on the travel details of more than 40 guests and ensured all was perfect for the entire wedding celebrations. Thank you, thank you! Hayley arranged private transfers for my wife and I from the airport to... More 

Was this review helpful? Yes 20
KarismaHotelsResorts, Gerente at Azul Beach Hotel, by Karisma, responded to this review

Dear guest, Thank you for your wonderful review and kind words, it was a pleasure to read the details of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. Great food, perfect location and superior service are just a little of what we offer at the Hotel. I'm very proud... More 

Halifax, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Most of the staff was great when we stayed there Nov/12. Except when we seen the bartender serving the lifegaurd mid morning. Turned us off the rest of the trip. Mentioned it to management and their reply was "It can happen anywhere". Not acceptable with my pregnant wife and 1 yr old. Will not return

Was this review helpful? Yes 4
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review

Dear gregtara2010 Thank you for sharing your comments on Trip Advisor due to your recent stay at Azul Beach. It is very nice to hear that you enjoyed your stay at our resort and I want to thank you also for your positive comment due to our staff and their service provided. I want to apologize if you have experienced... More 

Hotel Review Summarization

What travelers say

  • Kid Club(14)
  • Very good(11)
  • Room service(7)
  • Tequila bar(6)
  • Friendly and helpful(3)
  • Honeymoon suite(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,075 photos of this hotel

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Pool/beach area (417)
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Room/suite (262)
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Hotel & grounds (301)
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Dining (142)
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Bathroom (29)
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Other (463)

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Amenities (14)
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Beach (18)
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Deluxe Room with Doubles (18)
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Deluxe Room with King (23)
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Honeymoon Swim-Up Suite (32)
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Junior Suite (24)
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Pool (12)
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Restaurants and Bars (42)
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The Hotel (63)

Management photos: Courtesy of the property manager

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Hotel & grounds (5)
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Pool/beach area (2)
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Room/suite (28)
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Business center/function rooms (1)
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Dining (8)
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Bathroom (1)
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Family/play areas (1)
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Other (13)
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