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Hotel Ojo De Agua

Av. Javier Rojo Gomez S.M. 2, Mza. 2, Lote 16 | Frac. Ojo de Agua, Puerto Morelos 77580, Mexico
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1 room 1 adult
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120 Reviews from our TripAdvisor Community

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Slingerlands, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 4 weeks ago

If you are interested in rolling the dice and taking your chances, this is the place for you. I note from other reviewers, our experience is not unique. We were staying on Jan.6, 2016, and were in town in September 2015 and stopped by to assess the property. It looked like it was "under construction"- and was in fact a... More 

Helpful?
Thank Barb N Gary P
Wabasha, Minnesota
Level Contributor
3 reviews
1 of 5 stars Reviewed January 5, 2016

we reserved 3 rooms for 6 family members on 5/1/2015 for a beachside hotel w pool, restaurant, housekeeping and A/C. When we arrived on 12/26/2015 we were told by the hotel staff that there had been a mistake and the hotel was overbooked and there were no rooms for us. They explained that they had made arrangements for us to... More 

Helpful?
Thank angry21555

Travelers are raving about these Puerto Morelos hotels

minneapolis
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed January 1, 2016

Friends booked 4 rooms at this hotel 8 months ago and prepaid through Expedia for a family vacation. There is no doubt that Expedia did their part as there is paperwork to prove that. My friends arrived at the hotel and were told that the hotel was double booked and they had no rooms. They instead would provide a house... More 

Helpful?
Thank inthevalley
Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 30, 2015

Stay away!!! I have been staying at this hotel for 25 years. It is under new management this year. I ordered my usual room- great view, used to be cheap. Went to shower that night- no water. After 2 days we were moved to a less desirable room (which I found out later they were charging me more for). No... More 

Helpful?
2 Thank 61Tom54
Arcadia, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 1, 2015

We reserved 5 rooms in advance for most of our family. Upon arrival we were told we only had 4 rooms. We were told that the person who made the reservations was drunk & sorry no more rooms. We had to find and make other arrangements for 4 of the people in our party. The pool was so full of... More 

Helpful?
3 Thank Donna B
Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 20, 2015

This place isn't a 5 star hotel by any means but its close to the beach, has air conditioning (really cold AC!), and has a ammenities like a restaurant and massage booth right next door. If spending your time on the beach, drinking $2 beers and snorkeling in the small reef just out back is your idea of a vacation... More 

Helpful?
4 Thank Mateo E
HaciendaMorelos, Social Media at Hotel Ojo De Agua, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get higher standards in all the hotel areas. We really appreciate them because we want to do everything in our power to satisfy all guest's. We will be delighted to welcome you back to this... More 

London
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 10, 2015

We enjoyed our 2 night stay at this hotel. The staff were charming, helpful and friendly, the location is good, the price is reasonable. The negative points:- - we booked in advance using an online agency only to find that the rack rate advertised in the reception was lower - more than 20% lower! So we cancelled our online reservation... More 

Helpful?
4 Thank Pilgrim99
HaciendaMorelos, Social Media at Hotel Ojo De Agua, responded to this review

Thank you for your opinion, we are always working to improve our quality and facilities and the best way is listening to you. We have already started with the painting process and we will keep up with the work in the different opportunity areas that the hotel has. Thanks to opinions like yours we are in constantly improvement and growth.... More 

Level Contributor
104 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 8, 2015 via mobile

We just dropped by to sit on the beach and soak up the ambience with a couple of cold beers. I could have sat there all day and just repeated the process. I'm not sure if I would have stayed there as it appears a little basic, but its position on the edge of the beach is its big appeal.

Helpful?
Thank Greg C
HaciendaMorelos, Social Media at Hotel Ojo De Agua, responded to this review

Thank you for sharing your personal experience on TripAdvisor, we really value your feedback. We would agree we are in a fantastic location to enjoy the best beach and local life in Puerto Morelos. We would be delighted if you give us the opportunity to stay with us on your next visit! More 

Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 18, 2015

This hotel has THE absolute perfect location, The rooms and grounds were very clean. However, the rooms have not been updated or maintained very well. We had lights hanging in the bathroom by a wire, water leaking down the ceiling and walls. The housekeeping staff was friendly and did a very good job. I would recommend Hotel Ojo De Agua.... More 

Helpful?
3 Thank Pamela B
Woodbridge, Ontario, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 8, 2015

A very basic but clean hotel. No pool towels, no extras but right on the beach and a nice pool. Easy walk into town. Wafter went out for a hour but was fixed quickly and with apologies but no offer of compensation. Had to ask for a second towel for the room of two guests.

Helpful?
1 Thank Nancy P
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