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Hotel Ojo De Agua

2.5 of 5 Av. Javier Rojo Gomez S.M. 2, Mza. 2, Lote 16 | Frac. Ojo de Agua, Puerto Morelos 77580, Mexico
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98 reviews from our community

Traveler rating
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We waited too long to book a hotel and wound up here. We were in Mexico for a wedding at the Azul Beach Resort just north, and were not about to pay $550+ a night for the all inclusive resort. So we read the reviews, paid our $80 a night and held our breath until we actually got to the... More 

Was this review helpful? Yes 1
Rome, Italy
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

First disappointment was realising that the photo used on their website was of a different building 100m down the road!!!! Our room had no hot water and staff who patronisingly told us there wasn't a problem and we should just let the water run. We were moved to an inferior room the next day after it was agreed that the... More 

Was this review helpful? Yes 3
Vancouver, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We only stayed for one evening, our last on our wonderful Puerto Morelos holiday, as the lease on our beach front home had expired one day before our flight home. We walked by this hotel every evening on our walk into town for dinner, so we were familiar with the area. The hotel boasts a great beach with excellent swimming.... More 

Was this review helpful? Yes 1
Benque
Top Contributor
89 reviews 89 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 3, 2014

Stayed at this place for a week. It was $85 usd a nite and should be $30 a night. Pool was dirty. Reception unfriendly and had stunned look when guests check in. Parking for hotel guests was given away to friends of staff so they could be closer to the beach. Theses owners have no idea how to run a... More 

Was this review helpful? Yes 4
Fort Wayne, Indiana
Top Contributor
59 reviews 59 reviews
6 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 15, 2014

We had stayed in Puerto Morelos several years ago and hated it, so we wanted to try it again. We had read about the Ojo de Agua as being in a good location -- on the beach AND a few minutes walk to the center of town. It is a good value so long as you realize that it is... More 

Was this review helpful? Yes 6
Lima, Peru
Top Contributor
156 reviews 156 reviews
31 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed April 6, 2014

At some point in history Puerto Morelos has seen its glorious times, however, much of that is now gone and left is an older American crowd, many of which seem to come back year after year and some seem to have retired here. Unfortunately, it has one of the dirtiest waters that I have swum in ever. We had to... More 

Was this review helpful? Yes 4
Playa del Carmen, Mexico
Senior Contributor
25 reviews 25 reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed April 4, 2014

Ok, the room was fairly inexpensive, a bit shabby, cold showers ( low water pressure ) and TV with volume pre-set so low it was Inaudiable, aside from that, really "grumpy" staff. When I checked out the receptionist didn't even acknowledge me even when I talked to her... Very rude. On the plus side. Fantastic location, right on the beach... More 

Was this review helpful? Yes 6
Toronto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 10, 2014

The hotel is in front of a beautiful stretch of beach in Puerto Morelos. Unfortunately the rooms are not all that nice. We had a room with a partial view of the water with a small balcony that we enjoyed using. The room itself was so-so. It was quite small and the walls were painted an odd colour. The bathroom... More 

Was this review helpful? Yes 3
Vancouver, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 8, 2014

We just returned from 2 weeks at Ojo De Agua and found it warm, charming, authentically Mexican, and comfortable. The staff is great. They work hard to keep the hotel running smoothly. Our maid, Marie, was a true treasure. She works very hard every day to maintain the place. We always believe in showing our appreciation by tipping everybody the... More 

Was this review helpful? Yes 3
houston
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 18, 2014

The beach is great; the restaurant on the beach is nice. The rest blows. Broken shower head, no toilet seat, stolen credit card and stole bathing suit out of the room. Got a $10 discount from my troubles. This place should be $30/night and that is just for location. Beds are hard, pillows are made of scraps.

Was this review helpful? Yes 3
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Additional Information about Hotel Ojo De Agua

Address: Av. Javier Rojo Gomez S.M. 2, Mza. 2, Lote 16 | Frac. Ojo de Agua, Puerto Morelos 77580, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Ojo De Agua 2.5*
Number of rooms: 36
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Also Known As:
Ojo De Agua Hotel
Ojo De Agua Puerto Morelos
Hotel Ojo De Agua Riviera Maya, Mexico - Puerto Morelos

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