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Hotel Ojo De Agua

Av. Javier Rojo Gomez S.M. 2, Mza. 2, Lote 16 | Frac. Ojo de Agua, Puerto Morelos 77580, Mexico
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1 room 1 guest
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113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 20, 2015

This place isn't a 5 star hotel by any means but its close to the beach, has air conditioning (really cold AC!), and has a ammenities like a restaurant and massage booth right next door. If spending your time on the beach, drinking $2 beers and snorkeling in the small reef just out back is your idea of a vacation... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Ojo De Agua, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get higher standards in all the hotel areas. We really appreciate them because we want to do everything in our power to satisfy all guest's. We will be delighted to welcome you back to this... More 

London
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 10, 2015

We enjoyed our 2 night stay at this hotel. The staff were charming, helpful and friendly, the location is good, the price is reasonable. The negative points:- - we booked in advance using an online agency only to find that the rack rate advertised in the reception was lower - more than 20% lower! So we cancelled our online reservation... More 

Was this review helpful? Yes 1
HaciendaMorelos, Social Media at Hotel Ojo De Agua, responded to this review

Thank you for your opinion, we are always working to improve our quality and facilities and the best way is listening to you. We have already started with the painting process and we will keep up with the work in the different opportunity areas that the hotel has. Thanks to opinions like yours we are in constantly improvement and growth.... More 

Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 8, 2015

We just dropped by to sit on the beach and soak up the ambience with a couple of cold beers. I could have sat there all day and just repeated the process. I'm not sure if I would have stayed there as it appears a little basic, but its position on the edge of the beach is its big appeal.

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HaciendaMorelos, Social Media at Hotel Ojo De Agua, responded to this review

Thank you for sharing your personal experience on TripAdvisor, we really value your feedback. We would agree we are in a fantastic location to enjoy the best beach and local life in Puerto Morelos. We would be delighted if you give us the opportunity to stay with us on your next visit! More 

Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 18, 2015

This hotel has THE absolute perfect location, The rooms and grounds were very clean. However, the rooms have not been updated or maintained very well. We had lights hanging in the bathroom by a wire, water leaking down the ceiling and walls. The housekeeping staff was friendly and did a very good job. I would recommend Hotel Ojo De Agua.... More 

Was this review helpful? Yes 1
Woodbridge, Ontario, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 8, 2015

A very basic but clean hotel. No pool towels, no extras but right on the beach and a nice pool. Easy walk into town. Wafter went out for a hour but was fixed quickly and with apologies but no offer of compensation. Had to ask for a second towel for the room of two guests.

Was this review helpful? Yes 1

Travelers are raving about these Puerto Morelos hotels

hengelo
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 6, 2015

We paid about 62 dollars for one night. - shower. Its sucks - air conditioner. To much noise - Staff not very friendly - on the beach but. Seats on the beach are not included in the price. Total ripoff - impression of a hotel in the 60's Bed is average +Location is superb +clean rooms Conclusion: if you need... More 

Was this review helpful? Yes 1
Vienna, Austria
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 4, 2015

This hotel has a great location on the beach just two short blocks to town.The staff was very helpful when water was off for a day arranging bathroom and shower facilities.Our room was simple but clean.The TV and air worked well.

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

Food was awesome and staff was friendly. Fish was just caught minutes before being cooked. Nachos had the best flavored meat I've ever had with Mexican food. Very inexpensive for the quality of food. Bathrooms are scary!

Was this review helpful? Yes 1
Palm Harbor, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 28, 2015

We stayed here for 3 days. First room had no water coming out of the shower so they moved us after getting a plumber to check it out. Amazingly the manager told my friend to swim in the sea, she promptly told him that was the reason she needed a shower! We still loved the place. Where can you stay... More 

Was this review helpful? Yes 2
Denver, Colorado
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 17, 2015

We waited too long to book a hotel and wound up here. We were in Mexico for a wedding at the Azul Beach Resort just north, and were not about to pay $550+ a night for the all inclusive resort. So we read the reviews, paid our $80 a night and held our breath until we actually got to the... More 

Was this review helpful? Yes 5
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