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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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3,591 reviews from our community

Traveler rating
    1,821
    1,065
    469
    157
    79
See reviews for
1,121
1,474
57
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,313)
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Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My mother and I had another wonderful trip at Now Sapphire! The service is outstanding, the amenities are sublime and the entertainment team (Miguel 1 and 2, Luis, Marion, Dylan and Omar) made me feel joyful each and every day! Thank you all and will see you soon!

Was this review helpful? Yes 3
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice words and for sharing your good experience with us and with all our potential Tripadvisor guests. We are glad to hear you liked the resort and you had a very good time. We will share your wonderful feedback with the Operations staff, especially with Miguel 1 & 2, Luis, Marion, Dylan... More 

New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife, two boys (ages 10 & 11) and I returned from our 10 day stay at Now Sapphire last week. We've been to many all-inclusive resorts in Mexico and Dominican Republic over the last 15 years and we both agree this resort was the best of any we can recall (including other resorts by this chain's parent company). The... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking your time to share your experience on Tripadvisor about your recent stay at the Now Sapphire Riviera Cancun. It is great to know you and your family had the best all inclusive experience ever at our resort. We will share your feedback with the staff, especially with our Now Entertainment team. They will be... More 

Peterborough, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We didn't choose this hotel, as it was a prize from a radio contest we won...but we were truly amazed with the resort and the way we were treated there. We were "preferred club members" so while standing in line to check in we were whisked away tot he VIP lounge to be checked in, which is a posh, icy... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your comments in relation to your recent stay at Now Sapphire Riviera Cancun. We are so happy to know that our associates, whom we are very proud of, were always helpful with your requests; especially Adolfo and Jaime. They will very glad to know that their genuine care for our guests is recognized.... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am not the sort of person who usually goes back to the same place because I always think there is something better to see somewhere else. I have now been to the Now Sapphire twice and I can't wait to go again next year! Everything is just spot on for exactly what I want on holiday. It's on the... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are all pleased and honored with comments like yours. We very much appreciate you taking the time to share your second experience in Now Sapphire Riviera Cancun with the Tripadvisor community. Our Executive Chef will be more than happy to read that you enjoyed the food. We will address your valuable feedback with the Operations staff to... More 

Owings Mills, Maryland
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here for a friends wedding. The hotel was well kept and extremely clean. The best part was the staff. Extremely attentive and friendly. Only gave it 4 stars because I thought the food could have been better....I will admit I have high expectations and overall am not a huge fan of all inclusive dining. Overall... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to celebrate your friends wedding. We are so pleased to read you had a great time. We will share your feedback with the operations staff.... More 

Highland, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful time. The resort itself was very clean with comfortable rooms. The food was great. One of the ladies in our group was allergic to Gluten. Every restaurant including the buffet were vert accommodating. They would have her food prepared separately for her. I can't say enough about the entertainment staff. They were so friendly and a... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for your kind words! We are so glad you, family and friends had a great stay with us. We appreciate your time for sharing your comments on Tripadvisor. It is always good to hear that our staff was reliable and helpful. Any way they can make our guests stay more enjoyable is their priority.... More 

philadelphia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I stayed at the NOW Sapphire for 5 days in April and it was everything we hoped it would be and more. The staff is unbelievablely nice, everyone you encounter is so kind and dedicated to making sure you have an amazing vacation. The drinks and food are delicious, I miss the food already !!! The whole... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review on Tripadvisor of your recent stay. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. We are truly grateful for your review. Your feedback will be shared with the Operations... More 

Chicago, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our third visit to this resort, we love it here, the staff is phenomenal, they are friendly and attentive, the food is terrific, the resort itself is beautiful, charming, clean, and well maintained. There are several restaurants to choose from and a coffee shop that we love, that make lattes, cappuccino, fresh brewed coffee, etc. The Entertainment Team... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are very happy this is the third time you have stayed with us. Thank you for sharing your review with us and other Trip Advisor members. It is great to know you had the opportunity to enjoy our facilities, activities and service. We will take your comments under consideration as we continually work to improve our guest... More 

Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my husband and I's first trip to Mexico and we were worried as people had told us many bad things. We didn't need to worry here!! The resort was so clean as well as the beach. The staff was extremely pleasant to deal with and so attentive. We never had to wait for anything. The ocean views at... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very good stay! We will share your great feedback with the operations staff. They will be so happy to read your fantastic comments about... More 

Halifax, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Was staying at another resort in the Maya Riviera. Our airport in Halifax was closed for the day due to a plane crash earlier. Air Transat took us to the Now Sapphire to stay until we could get a flight home (which was later that night). The staff at the Now Sapphire were exceptional at booking us in, giving us... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you for your 5 Star rating and for all of your compliments regarding our resort and the... More 

Hotel Review Summarization

What travelers say

  • Main pool(21)
  • Preferred club(20)
  • Room service(18)
  • French restaurants(14)
  • Great time(13)
  • Other resorts(13)
  • Very good(9)
  • Beach bars(9)
  • Blue Water Grill(6)
  • Very clean(6)
Questions? Get answers from hotel staff and past guests. Ask a question

2,920 photos of this hotel

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Amenities (18)
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Beach (12)
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Deluxe Junior Suite Tropical View (29)
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Pool (37)
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Preferred Club Junior Suite Ocean Front (19)
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Restaurants and Bars (41)
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The Hotel (44)

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Hotel & grounds (8)
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Room/suite (4)
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Dining (3)
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View from room (1)
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Other (10)
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