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Now Sapphire Riviera Cancun

4.0 of 5 Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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3,377 reviews from our community

Traveler rating
    1,674
    1,013
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    156
    77
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1,040
1,399
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Having stayed at many all inclusive in the Caribbean and Mexico over the the past number of years . I would say that now sapphire is with out a dought one of the best family resorts. The staff and over all customer service is excellent. All Restaurants serve delicious well prepared food .The wait staff in the restaurants and bar... More 

Was this review helpful? Yes 4
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are so pleased to know that our staff, whom we are very proud of, were always helpful with your needs. We will share your feedback with the entire staff. They will be very glad to know that their effort and genuine care for our guests is recognized. Thank you for taking the time to share your experience... More 

Lake Bluff, Illinois
1 review
4 of 5 stars Reviewed yesterday NEW

Hello, I just stayed at this resort from Feb 21-26, 2015, and was there for a family members wedding. I just wanted to write and say how fabulous one of the employees is. Luis who is part of your entertainment crew was outstanding. He is so friendly and nice and just enjoys the people staying at the resort. He remembers... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for taking the time to share your experience with others and for your gracious comments about our resort, service and staff. We are sure Luis will be pleased to read your wonderful comments about his work. Thank you on behalf of him. Comments like yours encourage our staff to be always better. We hope... More 

Chatham, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Everything about this resort was great. The bar tenders were amazing. Caesar made our trip even that much better by his high energy involvement around the pool or beach. Antonio was also a great bartender that helped me out when I needed something.

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We don’t have words to express our gratitude for such comments about your recent stay with us. Thank you for sharing your beautiful picture. All members of Now Sapphire Riviera Cancun have enjoyed your interesting feedback in regards to our resort facilities and personal service. Cesar and Antonio will be more than happy to read your fabulous comments... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Arrived at this wonderful resort on Superbowl Sunday 2/1/2015 and spend 5 wonderful days. I was so anxious planning this trip as I haven't been away without my family in FOREVER. lol. But all my fears faded away the minute we stepped off the plane in CUN airport. I felt safe. There was 4 of us. Four life long (late... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was my second visit to the Cancun area. But Oh, what a difference this place was compared to the first. Right from the get-go you are greeted by smiles and words of welcome. With just these first gestures I began to relax and take a deep breath. It felt very home like. And it wasn't just a few people.... More 

Was this review helpful? Yes 6
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, On behalf of the Now Sapphire Riviera Cancun family, it gives us great satisfaction to know he have met your expectations. We are happy to read that your stay was a wonderful experiences. We wish to thank you for your gracious comments about our services, facilities and particularly about the genuine care provided by Dorian We are convinced... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

We recently spent four nights starting with Valentine’s Day at The NOW Sapphire in Riviera Maya. We love vacationing in Mexico and have stayed at several different resorts over the last 10 years. This was our first time at this resort and we truly were impressed with every bit of our short getaway. The food was outstanding! Cibu and paramour... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your taking the time to write and share your great review on Tripavisor in regards to your stay at the Now Sapphire Riviera Cancun. We are glad to hear you enjoyed your stay. We are pleased to hear of how our team; Mónica, Omar, Luis; Mike 1 and Mike 2 went above & beyond to... More 

Rochester, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

12 family members, 4 rooms, excellent staff, fun activities , wonderful food! Freddy...Zumba and aqua was awesome, Luis, Dillian, Miguel1,Marion, Chocolote, all added to our fun and amusement. Coco cafe was excellent, great coffee workers in there! Bartenders at lobby bar great too! We'd love to return soon!

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to post such a wonderful review on TripAdvisor from your most recent stay at Now Sapphire Riviera Cancun. We are so pleased to read that you enjoyed your stay and we sincerely appreciate you complimenting the professionalism of our team and extent of our facilities. Freddy, Luis, Dylan, Miguel #1, Marion and... More 

New York City, New York
Contributor
12 reviews 12 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited Now Sapphire from Feb 17-24 with another couple. this was our 5th trip to Mexico, 2nd to Sapphire. the first time around in 2013, I was just beyond pleased with our experience at this resort. I said to my husband that we are to never repeat a resort, unless it is just phenomenal. So this time around, we... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review on Tripadvisor of your recent stay. Your valuable comments will be shared with the entire staff, especially with Raul and Eduardo. We are very pleased to read your appraisal of our team, services and facilities. We strive to... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I have traveled to many resorts with my family, my sister's family and my parents every February school break. (10 of us) We have been to Turks and Caicos, Dominican Republic, Antigua, and several hotels in riviera maya cancun Mexico. Hands down the NOW Sapphire is my favorite hotel! The service from every staff member is superb! Everyone is so... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your feedback that you posted on Tripadvisor about your recent stay at Now Sapphrie Riviera Cancun. We love the title of your review and we will share it with the operations staff. The Now Entertainment team will be glad to read your fabulous comments about your stay. Thank you for choosing to visit us, and... More 

Munich, Germany
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

To write a review about this resort is easy as there is nothing negative to report. It is the best 'all inclusive' experience you could wish for. Food and drinks are available all the time and are of great quality and variety. It is a huge resort with multiple pools, restaurants and bars. Contrary to what some others have written,... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, We would like to thank you for having chosen our resort to spend your recent vacation and for sharing your experience with the Tripadvisor community. It’s always nice to know we have met your expectations with the quality of the food, drinks and specially the great service provided by our staff. We are delighted to know what a... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • French restaurants(17)
  • Other resorts(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Very clean(8)
  • Blue Water Grill(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Caribbean Online Mgt Corp., Booking.com, Orbitz, HotelTravel.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Business Hotel in Puerto Morelos
#8 Family Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
#11 Luxury Hotel in Puerto Morelos
#11 On the Beach Hotel in Puerto Morelos
#11 Top resorts Hotel in Puerto Morelos

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