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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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3,933 Reviews from our TripAdvisor Community

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Traveler rating
    2,036
    1,148
    500
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    89
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1,264
1,589
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,434)
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Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This was a trip of firsts for my husband and me- our first trip to Mexico (other than on a cruise) and our first trip to an all-inclusive. We were beyond thrilled on both accounts. I feel like Mexico can get a bad rap, and for that reason we were a bit apprehensive in the back of our minds. However,... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was an amazing getaway for my mom and me. The facilities are fantastic. If travelling with adults, I highly recommend paying extra for preferred status. The adults only preferred pool was the best. Angel and Alberto took great care of us. We were able to reserve our chairs at the pool for our entire stay. We would walk into... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the Now Sapphire Riviera Cancun, it gives us great satisfaction to know that the hospitality provided has been appreciated. We are so happy to read you had a great time with your mom. We wish to thank you for sharing your experience with others and to wish to express our great joy to know that... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

I just returned from my 2nd visit at the Now Sapphire. I truly must say this is one of the most enjoyable vacations that my wife and I have ever had. We also stayed at secrets silversands for a few days and there was no comparison. Rooms: we stayed in a preferred club ocean front room. The room was tremendous... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking your time to share your experience on Tripadvisor during your recent stay at the Now Sapphire Riviera Cancun. We are happy to know you and your wife had a wonderful time in your second visit. It’s great to hear you enjoyed the food, entertainment, rooms, pools and the staff service. We will share your... More 

Dallas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My family (wife, son -12 & daughter - 9 year old) and our friends (2 adults + 2 kids) just returned from the resort on July 26th. We had a fantastic time. We booked our trip through Bookit.com including our airport transfers. The transfer from the airport was smooth and the resort was only 15 minutes south of the airport.... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for taking the time to share your experience on Tripadvisor and for your gracious comments about our resort, service and the staff. We are sure Carmen, Miguel #1, Miguel #2, Dylan, Luis, Geovanni, Marion and Dani will be glad to read your comments abou their work. Comments like yours encourage our staff to be... More 

Calgary, Canada
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great vacation! We stayed in 3 rooms at Now Sapphire in July. The rooms were always clean and well maintained, thanks to our lovely Nora who took care of us all, each and every day. The service was super, everyone is always smiling and friendly and eager to please. The staff in the Market Café were always fast in getting... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services and facilities. Your valuable feedback will be addressed to the Operations committee. Omar, Miguel #1, Miguel #2, Dilan, Marion, Freddy, Luis, Giovanni... More 

Mahwah, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The best part of this hotel was the entertainment team, especially Chocolate, Dylan, and Luis. They are always fun to be around and made our experience at the hotel incredible. I would also suggest going to Coco Bongo while staying here. It is not sketchy at all and for the price, it is unbelievable (it is more for the drinking/younger... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at Now Sapphire Riviera Cancun. Your positive comments about the food, pool and the outstanding service provided by our friendly staff are greatly appreciated and will happily share with them, especially with Dylan, Luis and Miguel. Thank you for your preference and... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Resort is not 5 star. Our room (a junior suite) was very drab - brown varnished furniture. Pillows were small and lumpy. Spare blanket was smelly. Pool area is spacious and well laid out but it is incredibly noisy - music is turned up to beyond pain levels and continues all day - BOOM BOOM BOOM. NOt all all restful.... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor. We sincerely regret that you did not like our resort. Your very valuable comments will be shared with the executive staff to improve our points of opportunity. The resort coupons are not credit; our guests can pay part of the additional services in the resort. Please accept our... More 

Little Neck, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were here July 22 to July 29. The place was marvelous. Can't get over how helpful and friendly every staff member was. From the checkin to poolside to lounge to waitstaff to room staff...Everyone was so cheerful and friendly. Food was excellent. Pool was large, roomy and clean. Everything was so clean. SPECIAL NOTE on the "Entertainment Team". They... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. Our Now Entertainment... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

My family and I visited Now Sapphire last year for ten days. There were twelve of us and we really had a beautiful time. During the trip I participated in the American Idol contest and won a free two night stay for two which is good until October 2015. Around March I began emailing the resort to redeem the free... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for contacting us about your upcoming stay at our resort. Please accept our sincere apologies for any inconvenience you have experienced. We have sent you a direct message through Tripadvisor. We kindly ask you to email us with your name and more information. Your important feedback has been shared with Director of area. Our guests’ observations... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

I have traveled A LOT. I appreciate the finer and the rustic. A girlfriend and I booked a long weekend at the Sapphire and I couldn't have been more pleasantly surprised. The resort was beautiful. You didn't have to wait to eat. The food was amazing. The drinks were actually AWESOME which I find hit or miss at all inclusives... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. It is very gratifying for the Now Sapphire Riviera Cancun to read that you enjoyed the resort, food,... More 

Hotel Review Summarization

What travelers say

  • Main pool(21)
  • Preferred club(20)
  • Room service(18)
  • French restaurants(14)
  • Other resorts(13)
  • Great time(13)
  • Very good(9)
  • Beach bars(9)
  • Blue Water Grill(6)
  • Very clean(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,166 photos of this hotel

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Dining (280)
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Hotel & grounds (613)
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View from room (117)
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Family/play areas (21)
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Room/suite (272)
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Business center/function rooms (14)
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Bathroom (41)
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Videos (1)
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Other (679)

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Amenities (18)
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Beach (12)
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Deluxe Junior Suite Tropical View (29)
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Pool (37)
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Preferred Club Junior Suite Ocean Front (19)
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Restaurants and Bars (41)
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The Hotel (44)

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Hotel & grounds (8)
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Pool/beach area (4)
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Room/suite (4)
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Dining (3)
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View from room (1)
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Other (10)
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