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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Best prices for: 1 room 1 guest
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Now Sapphire Riviera Cancun
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3,836 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,396)
Date | Rating
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  • All months
    (3836)
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    (1126)
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    (935)
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  • Dec-Feb only
    (910)
All months
Bloomfield, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed for 1 week June 23-28 this was the best vacation I have ever had. The place was absolutely beautiful the food was outstanding and the drinks were plentiful. I was there for my 25th wedding anniversary and it was all I hoped it would be. The entertainment team was fantastic , Louie, Omar and Dillon where the best ,... More 

Was this review helpful? Yes 1
Brooklyn, New York
5 of 5 stars Reviewed yesterday NEW

I choose this hotel to stay in for my 30th bday. Only my boyfriend and I went on this trip. I stayed in the preferred tropical view suite. The King size bed was very comfortable. The maid cleans the room twice a day and the mini bar was restocked once a day.If you want to be able to go to... More 

Was this review helpful? Yes
Denver, Colorado
5 of 5 stars Reviewed yesterday NEW via mobile

This was amazing time ever! I got to spend a week in Paradise with the love of my life! The hotel was beautiful, the staff was so attentive and polite! The food was amazing and so much privacy! Couldn't ask for a better vacation! Dreams do come true!

Was this review helpful? Yes 1
4 of 5 stars Reviewed yesterday NEW

Very nice resort to stay at. The wifi need service needs help and fixing, but the STAFF are amazing. Specially a young woman, Silvana Hrz, hostess for the French restaurant. spoke brilliant English and her knowledge and care to attention was amazing.

Was this review helpful? Yes
Aurora, Illinois
5 of 5 stars Reviewed yesterday NEW

Not sure exactly the best place to start this review, so i'll just begin with the check-in. Honestly, service is always good when you are checking in. Keeping it that way is the tough part. Now Sapphire nailed it on this one. "Service" is the word that keeps coming to mind when we think about this week long get away.... More 

Was this review helpful? Yes
Tenerife, Spain
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

A lovely resort with very helpful staff and the suites are spacious and clean. Everything was included except the spa, 1 lounge and 1 small swimming pool. The pool is the main area of activity during the day, if you won´t like noise then spend the day on the beach instead. Unfortunately there was so much seaweed when we were... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing again our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful pictures! We love to hear from our guests, your feedback helps us ensure... More 

Bloomington, Illinois
5 of 5 stars Reviewed 2 days ago NEW

My husband and I wanted to get married on a beach and spend the week with our closest friends and family in a place that would offer something for all of our guests. Now Sapphire did that and more!! They offer 7 different types of restaurants, a huge pool with a swim up bar, a quiet preferred pool and bar... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to celebrate your wedding in Cancun. We are very pleased to know you, friends and family enjoyed the stay at our resort. We appreciate your... More 

Toronto, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were on a vacation with my daughter, son in law and a 2 years old grandson. It was an overall pretty clean resort. One good thing is no mosquito at night. The restaurants overall were okay/good and some are exceptional good which I recommend trying the Lemongrass hibachi and the diner at Cibu. It will be best to plan... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful pictures with us. Thank you very much for your feedback, compliments on... More 

Sewell, New Jersey, USA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The front desk/concierge was helpful. The grounds were clean and well kept. Rooms were nice. From what I understand new owners have taken over recently. They made some improvements by updating dining areas and they added barefoot grill by the pool. They served burgers and hotdogs and chips and salsa. Great for a quick bite. If your gonna go I... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We appreciate your time to write a review about your recent stay with us through Tripadvisor. We will share your... More 

Haddonfield, New Jersey
5 of 5 stars Reviewed 3 days ago NEW

Excellent, would recommend. I have a dairy allergy. They were wonderful in telling me which foods not to eat and which foods were ok. My son is a picky eater and they made him pizza and french fries almost any time he wanted, even at breakfast. The courtesy and hospitality were top notch. They treated us like royalty. The grounds... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are glad to hear you and your family had an amazing time at our resort. We are glad that... More 

Hotel Review Summarization

What travelers say

  • Main pool(21)
  • Preferred club(20)
  • Room service(18)
  • French restaurants(14)
  • Other resorts(13)
  • Great time(13)
  • Very good(9)
  • Beach bars(9)
  • Blue Water Grill(6)
  • Very clean(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,084 photos of this hotel

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Pool/beach area (874)
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Hotel & grounds (604)
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Room/suite (270)
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Dining (271)
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View from room (116)
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Business center/function rooms (14)
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Family/play areas (20)
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Bathroom (41)
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Videos (1)
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Other (643)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (18)
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Beach (12)
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Deluxe Junior Suite Tropical View (29)
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Pool (37)
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Preferred Club Junior Suite Ocean Front (19)
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Restaurants and Bars (41)
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The Hotel (44)

Management photos: Courtesy of the property manager

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Hotel & grounds (8)
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Pool/beach area (4)
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Room/suite (4)
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Dining (3)
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View from room (1)
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Other (10)
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