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Now Sapphire Riviera Cancun

4.0 of 5 Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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3,064 reviews from our community

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    75
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Devon
Contributor
14 reviews 14 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We booked last minute and I was a little apprehensive due to the mixed reviews. I can only speak on my experience and we had a wonderful time. On arrival we were met with a much needed cold drink and whisked into the preferred lounge to check in. We were taken to our room but as it was on the... More

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1 review
5 of 5 stars Reviewed yesterday NEW

We spent 6 days here. We highly recommend staying here. It was fantastic. The rooms were clean and spacious. Everyone was very friendly and accomodating. Be sure to see the nightly shows. The Now Entertainment staff is exceptional. You feel like you are leaving family when you say goodbye. They have so many activities for all ages to choose from.... More

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Bogota
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was really anxious about my stay in Cancun due was my first trip with my baby and let me tell you that it was AMAZING, they treat us like royalty. All the staff was friendly (from the waiters to the managers) and they were there anytime we needed. The food in all restaurants was great, we didn't go to... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments with the TripAdvisor community. Knowing that... More

Pasadena, Canada
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The service here is really good. We have done all inclusives in Cuba and found that the service at Now Sapphire to be top tier. We travelled with a large group of our family. Explorers Club: GREAT. And thank you... Our daughter (3 yrs old) LOVED it there. She normally complains about having to go to daycare at home and... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir / Madam, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We appreciate your wonderful comments regarding all the services and areas of our resort, same that... More

Lexington, Virginia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There was nothing really spectacular about this resort (except the staff) but nothing super wrong. It's big and loud, and full of people partying down--so if you want that then def go here! there's plenty to do, the beach is nice, the pools are nice, rooms nice, kids activities, nice, bars nice--get the idea? But what makes this resort is... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our resort. We appreciate all forms of guest feedback and it is through constructive comments that we are able to continually improve our services for our guests. We appreciate your good comments about our staff, rooms, kids activities and room service. Thank you... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The resort was ok. if you like a lot of activities this is the place for you. the food was not bad. what really annoyed me was the timeshare people at the hotel. I had to say no at least three times a day. once they even interrupted our breakfast and wanted to know why we didn't want the timeshare,... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for staying with us on your recent visit to Riviera Maya as well as taking the time to provide your feedback. Although we regret that we fell short of meeting your expectations, the feedback is very important. We will share your valuable feedback with the operations staff and the UVC supervisors to improve our service in... More

saskatoon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Nothing really wrong with this resort, just several minor annoyances. Personally I wouldn't stay here again. Property The main lobby area is very nice looking with walkways over water, and cool looking pools and stuff. Very easy on the eyes. The property itself though is very large and if you are staying in one the buildings near the edge it... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for taking the time to share your comments concerning your recent stay with us. We really appreciate having had the opportunity to have you as our guest. Your review and observations are very much appreciated by the entire staff to which we share it with. We are addressing the review with the director of areas; together... More

connecticut
Top Contributor
60 reviews 60 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for destination wedding event. After reading some of reviews was concerned about facility. We never stay at all inclusives, so had that concern too. We were pleasantly surprised. First, we stayed in the Preferred section, so maybe that level provided a better experience. The room was spacious, very clean and well appointed. The deck on oceanfront room had... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to to celebrate a friend's wedding in Cancun. We would like to express our gratitude for sharing your important comments with the Tripadvisor community. Knowing... More

Warren, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed from 11/06/14 - 11/11/14 with two other couples. The resort itself was very beautiful, very large pool, very good places to hang out at the resort. The rooms were average, nice but nothing special. The entertainment staff was very good and friendly without being pushy. The food for an all inclusive was very good. The french was our... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We are pleased to hear that you had a pleasant experience during your stay. The entire resort staff... More

cleveland
Contributor
19 reviews 19 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Just stayed at this resort this past week for a destination wedding. We had booked the preferred package which have us a few more perks. After we were checked in, we were sitting with a concierge type to find our about the resort, etc. She then tried to pitch us to sit in a sales presentation, and we would get... More

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, Thanks for taking the time to share your comments concerning your recent stay with us. We really appreciate having had the opportunity to have you as our guest. We value our guest’s feedback since this enlightens us on knowing what our distinguished guests have experienced. This also gives us the opportunity to improve our services. Your observations will... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • Other resorts(17)
  • French restaurants(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Very clean(8)
  • Blue Water Grill(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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