We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 23 Puerto Morelos hotels

Now Sapphire Riviera Cancun

4.0 of 5 Resort (All-Inclusive)   |   Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
Hot Hot Hot Savings!
Save Saved
You added Now Sapphire Riviera Cancun to your Saves list
Now Sapphire Riviera Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
77%
Ranked #13 of 23 hotels in Puerto Morelos
A recent review
3 of 5 stars reviewed yesterday
Rodney W
  • Reviews (2,621)
  • Photos (2,367)
  • Amenities
  • Room tips (910)
  • Location
  • More
Write a Review

2,621 people have reviewed this hotel

Traveler rating
    1,205
    817
    392
    138
    69
See reviews for
807
1147
45
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (910)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

We were offered a $200 resort credit upon booking. When we arrived we were told you can only use a portion of the money for various activities or services. Only $40 can be used for spa. Regular prices are inflated to offset coupon. I negotiated a cheaper massage but then couldn't use coupon. Basically you have to send $$$ to... More

Was this review helpful? Yes
Demotte, Indiana
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

This resort was beautiful. The rooms were spacious and clean. The beach was very nice and plenty of chairs for everyone. The food was very good in the restaurants and pretty standard in the buffet. The staff at the pool bar was amazing. Excellent service all the way around. We celebrated my sisters 40th birthday and we had the best... More

Was this review helpful? Yes
Amersham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My partner and I visited this hotel from the UK in June/ July 2014. We really did have the most fantastic holiday. The resort is amazing, All the staff are friendly, polite and helpful. The rooms are beautiful and spacious, the decor is lovely and the beds are so comfortable!! I would strongly recommend the ocean front rooms, they come... More

Was this review helpful? Yes
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

Went on one week family vaca to Now Sapphire and some parts were excellent others good and some poor. The good: The staff (excluding front desk) is very friendly and nice and always willing to engage to take care of you. The food in the buffet was good with plenty of choices, but the food at the restaurants was excellent.... More

Was this review helpful? Yes 1
West Chester, OH
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my family’s second trip to the NOW Sapphire. This time we attended with our entire extended family – 2 grandparents, 4 parents and 5 children - ranging in age from 6-69. There is so much to love about this resort! Here are some of the highlights: -The staff is amazing! From the groundskeepers to the maître d’s., they... More

Was this review helpful? Yes 3
Rochester, Kent
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my boyfriend visited here for our first holiday together abroad and the place is amazing. I couldn't fault it. It's taken me a while to write this review as i keep forgetting but we visited last year 28th September - 7th October. We stayed in the Preferred suite tropical view in a building right on the beach, so... More

Was this review helpful? Yes 1
Columbus, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our first trip to Mexico and an all-inclusive resort and even though we have nothing to compare it to, we were very impressed with all facets of the resort. The online pictures of the resort did not do it justice-it was much more beautiful than what we expected. We did upgrade to the preferred club upon check-in which... More

Was this review helpful? Yes
UK
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Staying at the Now Sapphire hotel in Riviera Maya. If you want to party for a few days and don't want good food then this would be the right hotel choice for you. If you are having a holiday with a young family, or looking for quiet time or on a longer holiday (10 to 14 days) AVOID this hotel.... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir, Thanks for letting us know about your experience. Please allow us to apologize for an experience, which left you overall dissatisfied. We would like to comment that there is a special program for our teens at Corezone area. We are not sure if you had the opportunity to talk with the Corezone staff. We will share your feedback... More

Greer, South Carolina
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

My extended family and I stayed at the now sapphire last week including 3 generations and we had a great time! The now sapphire is a very nice resort with a great entertainment staff and lots to do for the whole family! We especially loved Erica in the Now entertainment staff. She was so nice and fun and really got... More

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are very happy to read that you and your family have enjoyed your stay at our resort. We will... More

Summit
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

My friend and I stayed here last week and had the most wonderful time! The hotel was beautiful, the staff friendly, and the entertainment exciting. The food was very good for resort food, much better quality and selection than other resorts I have stayed at in Mexico. Special thanks to: Miguel, Regina, and Erika from the entertainment group; Antonio from... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to thank you for taking the time to write here your comments about your last stay at... More

Owners: What's your side of the story?
If you own or manage Now Sapphire Riviera Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Now Sapphire Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • French restaurants(17)
  • Other resorts(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Blue Water Grill(8)
  • Very clean(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Orbitz, Caribbean Online Mgt Corp., Tingo, Travelocity, BookingOdigeoWL, Despegar.com, Hotels.com, Priceline, Otel, Venere and Agoda so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

2,367 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2136)
Viewed
Room/suite (204)
Viewed
Pool/beach area (629)
Viewed
Dining (179)
Viewed
View from room (93)
Viewed
Hotel & grounds (411)
Viewed
Family/play areas (15)
Viewed
Bathroom (31)
Viewed
0:46
Videos (1)
Viewed
Other (573)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (200)
Viewed
Deluxe Junior Suite Tropical View (29)
Viewed
The Hotel (44)
Viewed
Restaurants and Bars (41)
Viewed
Preferred Club Junior Suite Ocean Front (19)
Viewed
Pool (37)
Viewed
Beach (12)
Viewed
Amenities (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Hotel & grounds (8)
Viewed
Dining (3)
Viewed
Room/suite (5)
Viewed
Pool/beach area (5)
Viewed
View from room (1)
Viewed
Other (10)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Puerto Morelos #9 Family Hotel in Puerto Morelos #10 Luxury Hotel in Puerto Morelos #11 Spa Hotel in Puerto Morelos #11 On the Beach Hotel in Puerto Morelos #11 Top resorts Hotel in Puerto Morelos #12 Romantic Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Now Sapphire Riviera Cancun. A tropical landscape of evergreen trees, sugar white sand, and sparkling azure sea, Now Sapphire Riviera Cancun offers all the exclusive benefits of Unlimited-Luxury(R). This collection of amenities, led by unlimited gourmet food and premium beverages in five reservation-free, gourmet restaurants and seven stylish bars and lounges, pool and beach wait service, and 24-hour room and concierge service, comes without the wristband many resorts require. Guests will find 496 airy suites boasting such comforts as daily refreshed mini bar, plush robes and slippers, Jacuzzi for two, and private furnished balcony or terrace. Stepping outside means endless activities including Hobie cats, kayaking, windsurfing and nightly entertainment beginning with theme parties and movies on the beach. Plus, there's oversized swimming pools, a fitness center and - for an extra fee - deep sea fishing, scuba diving, snorkeling and golf. A 6,800 yard, par 72 dream course: that is Gran Coral Riviera Maya. From tee time, there's the Spa, offering indigenous treatments ranging from a full body massage to a soothing hydrotherapy. For even more magical moments, the resort has wedding, honeymoon and anniversary packages, where couples enjoy champagne breakfast in bed, special turndown, private beachfront dinner with rose petal path and candlelight, and more. Add in 15,000 square feet of meeting/conference space and the privileges of Preferred Club, including terrace soaking tubs and a 24-hour private concierge, and guests have the best of everything. It's all of this, and more. ... more   less 
Number of rooms
496

See which rooms travelers prefer