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All 23 Puerto Morelos hotels

Now Sapphire Riviera Cancun

4.0 of 5 Resort (All-Inclusive)   |   Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Ranked #14 of 23 hotels in Puerto Morelos
A recent review
5 of 5 stars reviewed yesterday
Sandy L Denver, Colorado
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2,432 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (839)
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English first
Denver, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

Staff: Accommodating with or without tip. I tipped often, but on a few occasions did not have money with me. Well trained in providing service, meeting customers needs. Resort management must have one heck of a training, and incentive program for resort staff. I would love to observe their system behind the scenes, off of the front line. Rooms; Very... More

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Nashville, Tennessee
1 review
4 of 5 stars Reviewed yesterday NEW

This was the second year that my best friend from childhood and I have enjoyed this resort. We were there from April 9 - 16, 2014. We find the 'preferred' status well worth the price even though we do not see much value nor really like the Preferred Lounge. In fact, our one suggestion is that they 'liven up' the... More

Was this review helpful? Yes 1
Mississauga, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Pros/Good things done: Entertainment Drinks Room Food Cons/Next steps: Fresco Restaurant Kids club This is the BEST resort I have ever been to. There is SO much to do. They have activities to do every hour from 9:00 am - 10:00 pm.Kids would love this because the activities keep you active and are so much FUN!The core zone has games... More

Was this review helpful? Yes 1
Wasaga Beach, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed yesterday NEW

First off, I'm here at the resort right now. I upgraded to the ambassador suite which is normally $1500/night. Nice room, nice views. It's just too bad that when I went to reserve chairs at the preferred beach right below my room they told me that it will be an extra $100/night... Are you kidding me? What a joke. My... More

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Toronto, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

I am currently staying here at now sapphire (April 23,2014) and must say, I am completely disappointed in this resort. Not only Is the food sub par but the service is terrible...and i mean terrible. First of all you have to wait to be seated at the buffet. That's right...a wait to get into the buffet. Which is terrible when... More

Was this review helpful? Yes 3
New jersey
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed April 13-20 and, it was absolutely perfect. Minor things like the shampoo/conditioner not being up to par, having one bad meal, having a speck of dirt in the room is nothing to complain about. I literally laughed reading some of the negative comments. Perhaps we were not at the same resort. We had an oceanview preferred jr suite,... More

Was this review helpful? Yes 3
NowSapphireRC, Coordinadora de Redes Sociales at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay at our resort. We will share your feedback with the entier staff. They will be so happy to hear you had a relaxing stay. It is always a great pleasure to read through notes... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I'll start off by saying that whilst we read trip advisor reviews before we travel I have never posted one before. However, I feel compelled to do so on this occasion because the hotel is fabulous and the staff are fantastic. The positive reviews are well deserved. We stayed for 9 nights prior to Easter as a family of 4... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir / Madam, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments on Tripadvisor. Knowing that you had... More

Great Dunmow, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Two week holiday 5th-19th April 2014 Whole family really enjoyed stay. Great Pool and Beach area, had Ocean view deluxe suit that was very spacious with good bathroom and balcony with Jacuzzi overlooking ocean. Restaurants were generally good but in truth not much better than the buffet which was excellent. We paid the upgrade to use preferred club. Main benefits... More

Was this review helpful? Yes 4
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir, On behalf of Now Sapphire, we wish to thank you for your gracious comments about our staff and service. We will address your feedback with the entire staff. They will be happy to know that their assistance were helpful to make you feel happy with their service, they are great employees. Our chef will be pleased to hear... More

Virginia Beach, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for a week April 12-19, 2014. Family of four , girls ages 10 and 7 . We stayed in a jr. suite with tropical view building 12. The girls loved looking off the balcony at trees, birds etc.. Very quiet, spacious and clean . Maids were wonderful . Restaurants were all good and even the market cafe had... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We appreciate your time to share your feedback with us through Tripadvisor. We are happy to read you and your... More

Montville, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I booked our vacation with Apple Vacations and usually everything is perfect. Sometimes we pick the hotel and sometimes we purchase the square deal, which we did this time. Our travel agent who is wonderful would only let us select the six apple square deal...thank goodness because it could have been worse. We found out the day before we left... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, Thanks for letting us know about your experience. Please allow us to apologize for an experience, which left you overall dissatisfied. Your observations will be shared with the entire staff to improve our service in all possible ways. Our hotel has several categories and unfortunately we did not have the availability to change you to another room, so... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • French restaurants(17)
  • Other resorts(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Blue Water Grill(8)
  • Very clean(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
#9 Family Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#11 Top resorts Hotel in Puerto Morelos
#12 Romantic Hotel in Puerto Morelos
#12 On the Beach Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Official Description (provided by the hotel):
Now Sapphire Riviera Cancun. A tropical landscape of evergreen trees, sugar white sand, and sparkling azure sea, Now Sapphire Riviera Cancun offers all the exclusive benefits of Unlimited-Luxury(R). This collection of amenities, led by unlimited gourmet food and premium beverages in five reservation-free, gourmet restaurants and seven stylish bars and lounges, pool and beach wait service, and 24-hour room and concierge service, comes without the wristband many resorts require. Guests will find 496 airy suites boasting such comforts as daily refreshed mini bar, plush robes and slippers, Jacuzzi for two, and private furnished balcony or terrace. Stepping outside means endless activities including Hobie cats, kayaking, windsurfing and nightly entertainment beginning with theme parties and movies on the beach. Plus, there's oversized swimming pools, a fitness center and - for an extra fee - deep sea fishing, scuba diving, snorkeling and golf. A 6,800 yard, par 72 dream course: that is Gran Coral Riviera Maya. From tee time, there's the Spa, offering indigenous treatments ranging from a full body massage to a soothing hydrotherapy. For even more magical moments, the resort has wedding, honeymoon and anniversary packages, where couples enjoy champagne breakfast in bed, special turndown, private beachfront dinner with rose petal path and candlelight, and more. Add in 15,000 square feet of meeting/conference space and the privileges of Preferred Club, including terrace soaking tubs and a 24-hour private concierge, and guests have the best of everything. It's all of this, and more. ... more   less 
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Also Known As:
Now Sapphire Riviera Cancun Hotel
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Riviera Cancun
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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