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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Now Sapphire Riviera Cancun
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4,016 Reviews from our TripAdvisor Community

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Traveler rating
    2,086
    1,173
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,466)
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  • Polish first
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    (4016)
  • Mar-May only
    (1124)
  • Jun-Aug only
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California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed today NEW

After I made reservations for an 8 day vacation at the Now Sapphire, I started reading pages and pages of reviews on Tripadvisor. There were some negative reviews and I started to get worried that I made a mistake by booking this resort. I almost cancelled my reservation, but I am very glad I did not. Don’t listen to these... More 

Was this review helpful? Yes 1
Nutley, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Never went to an all exclusive before.,but i will surely go back there. it was immaculate, the service was above great.IEvery single person you came in contact with did the most possible for you. you did not need to wear a band , you did not need reservations for eating.the food was not just good, it was terrific. OMG there... More 

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Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed yesterday NEW

My sister and I took our mom to Cancun for a long weekend to celebrate her 70th birthday. It was a great all inclusive resort. (I've only been to one before in the DR and my friends and I went kind of basic, so this was a very nice upgrade without being crazy expensive). It had 4-5 different ethnic restaurants... More 

Review collected in partnership with this hotel

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Den Haag
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great stay. Made perfect by the BEST staff I have ever seen in all inclusive. They try so hard and always go extra mile to ensure you are happy. Pros: staff, staff, staff. kids club - Lotte, Regina, Karla, Adriana. wait staff: Moises, poncho. Bar staff Hugo, Adolfo, Pedro. CLEAN kids club has great and engaging activities great main pool... More 

Was this review helpful? Yes 2
Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a great time. Everyone on staff and I mean everyone were very welcoming. Never had to want for a drink or something to eat or something to do. For activities I just did beach and pool volleyball and had a blast. Everyone got to play if they wanted. The food was great. I went at all the restaurants and... More 

Review collected in partnership with this hotel

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun we wish to thank you for your gracious comments about our facilities, food, drinks, show, activities and service provided by the staff. We are very pleased to know you enjoyed a very relaxed and comfortable stay at our resort. Your wonderful comments will be shared with the Operations... More 

Mansfield, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful time celebrating graduation, birthdays, and anniversaries. The property is smaller than your usual resorts so we really liked that. It didn't take 15 minutes to get from one side to the other. The food was very tasty. We loved how we could eat at different restaurants without making reservations. Since there were 9 of us we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we exceeded your expectations and you and your familiy had great celebrations of your anniversaries, birthdays and graduation. It is very gratifying for Now Sapphire Riviera Cancun to read throughout your comments and realize that your stay was pleasant enough to share your experience on Tripadvisor. Thank you... More 

Ashford, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a 11 night stay at this hotel , my husband and I and 3 teenage children. The staff at this hotel are fantastic , nothing is too much trouble and they go above and beyond to make sure you enjoy your stay. They are so kind and friendly and a great asset to the hotel.... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments on Tripadvisor. Knowing that you had a great... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Me and my fiancé were instantly attracted to this resort and booked our two week getaway with Best at Travel. Arrival at the resort: Very welcoming, Bellboys had all luggage prepared to take to our room. Reception staff were more than helpful and have us both a glass of a little something special. Booked our first 11 nights at the... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience with others. We are very conscious that we have created a wonderful atmosphere and it could not be perfect without the professional team who is totally committed to deliver... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was an superb holiday at Now Sapphire Riviera. Unsure of what to expect; it is fair to say the hotel exceeded our expectations. Upon arrival we were greeted by the welcoming, friendly and attentive staff who offered us both a glass of champaigne and a cool towel/flannel to cool ourselves down from the Mexican humidity. The rooms are spacious,... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful pictures. It is a great satisfaction for the resort’s staff to know that we... More 

West Mifflin, Pennsylvania
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at Now Sapphire from 8/17/15 to 8/24/15. Can't say enough good things about this resort. The direct flight from Pittsburgh on Xtra Airlines started the vacation off on a great note. We were a group of 6 young senior citizens celebrating a birthday. Yes, the sea weed was a problem but the staff worked so hard on cleaning it... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay at Now Sapphire Riviera Cancun with us and with other readers. Your positive comments about our Preferred Club, Restaurants, shows and the outstanding service provided by our friendly staff are greatly appreciated and will happily share the Operations committee, especially with Luis, Omar, Dilan... More 

Hotel Review Summarization

What travelers say

  • Main pool(21)
  • Preferred club(20)
  • Room service(18)
  • French restaurants(14)
  • Other resorts(13)
  • Great time(13)
  • Very good(9)
  • Beach bars(9)
  • Blue Water Grill(6)
  • Very clean(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,209 photos of this hotel

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Dining (283)
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Pool/beach area (903)
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Hotel & grounds (617)
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Room/suite (272)
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View from room (117)
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Business center/function rooms (14)
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Family/play areas (21)
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Bathroom (41)
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Other (710)

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Amenities (18)
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Beach (12)
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Deluxe Junior Suite Tropical View (29)
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Pool (37)
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Preferred Club Junior Suite Ocean Front (19)
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Restaurants and Bars (41)
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The Hotel (44)

Management photos: Courtesy of the property manager

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Hotel & grounds (8)
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Pool/beach area (4)
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Room/suite (4)
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Dining (3)
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View from room (1)
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Other (10)
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