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All 23 Puerto Morelos hotels

Now Sapphire Riviera Cancun

4.0 of 5 Resort (All-Inclusive)   |   Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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77%
Ranked #13 of 23 hotels in Puerto Morelos
A recent review
4 of 5 stars reviewed 2 days ago
Teresa L Nashville, Tennessee
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2,653 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (922)
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English first
A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

From day 1 to the end of our 10 day stay we loved every minute staying at Now Sapphire resort. The rooms were spacious and clean with a balcony overlooking a tropical view. New towels were changed at least once a day and the bed was turned down every night. The pool was outstanding and we took full advantage of... More

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 3
Nashville, Tennessee
1 review
4 of 5 stars Reviewed 2 days ago NEW

Caesar was AMAZING!!!!! Ivan was WONDERFUL!!!!!!! Carmen was OUTSTANDING !!!!! These three individuals made our wedding week a trip worth talking about. We had 20 guest travel from the US to this resort for our destination wedding. The week was great, but a few issues would need to be addressed before I spent that much money again. We stayed In... More

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A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

Myself and my family have just got home having spent 10 days in this hotel. It is rated on most web sites as a 5 star hotel. I can assure you it is not! Let's start with the positives, the staff are excellent, very friendly and can't do enough for you, coffee shop offers the best lunch along with the... More

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes
West Hartford, Connecticut
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I just returned from a 4 day stay with my fiance and we had a very nice trip. The resort is beautiful and staff is friendly. Our room had a King bed with a tropical view. It was well air conditioned and in a great spot. My only complaint here is the pillows were incredibly hard which made it difficult... More

Was this review helpful? Yes 1
Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here in early February. The resort was wonderful. There were bad reviews on trip advisor and we were a little nervous, but it was a last minute vacation with a great deal, so we couldn’t resist. We had a fairly smooth transfer from the airport to the resort. This resort is about an hour away from the airport. Not... More

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Pocahontas, Tennessee
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

we are currently at now sapphire, on our 7th day. Our room AC did not work took 3 days to fix. Our first meal, the only place open when we got here at 12:20pm, was very very slow. My wife and I and our 3 kids waited 10 minutes to be seated another 10 to be waited on and 30... More

Was this review helpful? Yes 2
NowSapphireRC, social media coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. Please accept our sincerest apologies for an experience, which left you dissatisfied. We value our guests’ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service.... More

Springboro, Pennsylvania
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wonderful experience. The room was perfect, the air conditioning excellent. The pool and the beaches could not be better in any way. As far as the food and the beverages, absolutely the best. The staff was beyond perfect. Even were helpful in getting my smart phone to work properly so I could still "work" when I needed to. We were... More

Was this review helpful? Yes 5
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir / Madam, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff. They will be very glad to know that their effort and genuine care for our guests is recognized. It is always a great pleasure to... More

London
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We are currently staying at Now Sapphire - not at all as described by the Travel Agent nor the hotel's own website. Bar service is patchy to say the least particularly at night - amazing how you can suddenly become invisible when you're 16 stone! Food is ok and as many have said the breakfast buffet is by far the... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir, Thank you for sharing your comments with us through Tripadvisor about your stay at our resort. Your very valuable comments will be shared with the executive staff to improve our points of opportunity. We offer corona, bud light and Budweiser please ask to your waiter. We offer an apology and please feel free to contact us through our... More

new jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family of 5 (3 teens & 2 adults) stayed here from June 22 - 28. We all had an amazing time. We had ocean front preferred club rooms (building 5) and I'm thrilled with our decision. We originally booked beach front 1st floor but end up with 3rd floor. The view & privacy was so much better than 1st... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir / Madam, On behalf of Now Sapphire Riviera Cancun, we want to thank you for taking the time to share such gracious comments about your stay with us and especially about our staff. We are happy to read you had a fabulous stay and our staff provided you a great service. We will share your feedback with the... More

St. Louis, MO
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my first trip to Riviera Maya, and NOW Sapphire was just perfect for me! I felt immersed in luxury, all the staff was so attentive, very very friendly, the resort was just beautiful! The beach area was just right, the grounds of the hotel are beautiful - it was a GREAT trip! The food was excellent in all... More

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Sir / Madam, Thank you very much for staying at our resort and for taking the time to write this review and share it with us through Tripadvisor. It makes us really proud when we read so good compliments about our resort and staff. It is always a great motivation for the entire team to receive such positive compliments... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • French restaurants(17)
  • Other resorts(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Very clean(8)
  • Blue Water Grill(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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Beach (12)
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Deluxe Junior Suite Tropical View (29)
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The Hotel (44)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Family Hotel in Puerto Morelos #10 Luxury Hotel in Puerto Morelos #11 Spa Hotel in Puerto Morelos #11 Top resorts Hotel in Puerto Morelos #11 On the Beach Hotel in Puerto Morelos #12 Romantic Hotel in Puerto Morelos #13 Business Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Now Sapphire Riviera Cancun. A tropical landscape of evergreen trees, sugar white sand, and sparkling azure sea, Now Sapphire Riviera Cancun offers all the exclusive benefits of Unlimited-Luxury(R). This collection of amenities, led by unlimited gourmet food and premium beverages in five reservation-free, gourmet restaurants and seven stylish bars and lounges, pool and beach wait service, and 24-hour room and concierge service, comes without the wristband many resorts require. Guests will find 496 airy suites boasting such comforts as daily refreshed mini bar, plush robes and slippers, Jacuzzi for two, and private furnished balcony or terrace. Stepping outside means endless activities including Hobie cats, kayaking, windsurfing and nightly entertainment beginning with theme parties and movies on the beach. Plus, there's oversized swimming pools, a fitness center and - for an extra fee - deep sea fishing, scuba diving, snorkeling and golf. A 6,800 yard, par 72 dream course: that is Gran Coral Riviera Maya. From tee time, there's the Spa, offering indigenous treatments ranging from a full body massage to a soothing hydrotherapy. For even more magical moments, the resort has wedding, honeymoon and anniversary packages, where couples enjoy champagne breakfast in bed, special turndown, private beachfront dinner with rose petal path and candlelight, and more. Add in 15,000 square feet of meeting/conference space and the privileges of Preferred Club, including terrace soaking tubs and a 24-hour private concierge, and guests have the best of everything. It's all of this, and more. ... more   less 
Number of rooms
496

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