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Now Sapphire Riviera Cancun

4.0 of 5 Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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2,973 reviews from our community

Traveler rating
    1,416
    911
    423
    149
    74
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932
1,255
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,073)
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Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

One of the main reasons we chose this hotel was because of the unlimited WiFi! This is always a must on our holidays but to have it in our rooms and by the pool was great compared to just having it in the lobby. We were greeted with cold flannels and drinks when we arrived. Check in was quick as... More

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Halifax
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Now Sapphire resort for 2 weeks and had a wonderful time. The resort is clean and well maintained, the food was fantastic (especially the french restaurant) the service was impeccable. You must visit the beach swing bar, Cesar and Hugo will take good care of you. Lizbeth will be sure to take care... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your Now Sapphire Riviera Cancun experience on TripAdvisor. It makes us truly proud see our services being recognized and understand that we make part of the holidays preferences of our guests. Your words about our welcoming staff are the best compliments for us and we are really proud of them. Cesar, Hugo and Lizbeth... More

Milford, Delaware
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am a little late in getting my review written as our stay was 2nd week of September 2014. This was our first time at the NOW Sapphire and we were extremely pleased with the resort, staff, accommodations, restaurants (serving delicious food and a huge variety of menu items), bars, pool, and beach. We had an ocean front room on... More

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your holidays in Cancun. We appreciate your wonderful comments regarding all the services and areas of our resort, same that they will be... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

My two friends and I just returned from a 5-day vacation at this resort. In short, it was AMAZING! From the moment we stepped onto the property to the time we checked out, we were accommodated with everything we could have wanted. The food was superb and abundant, the drinks were delicious, the staff was so friendly and interested in... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, On behalf of Now Sapphire Riviera Cancun, we want to thank you for taking the time to share such gracious comments about your stay with us. We are happy to read you had a fabulous stay and our staff provided you a great service. Miguel, Miguel #2, Luis, Giovanni and Cesar will be so happy to know they... More

Solihull, England, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

just had a fantastic two weeks in the amazing hotel. I am trying to think of any negatives to tell you about but I cant come up with any!! This is not the usual boring all inclusive hotel experience as all restaurants are first class dinning, we especially enjoyed the Japanese and French restaurante.

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Greenville, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First of all we were a group of 11. We were very well accommodated by the staff at every meal. Cancun airport is still the same. Hurry up and wait. When we got to the resort we were met by a wet towel and a drink and the friendliest staff i can remember. Check in was a breeze. Our room... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thanks for taking the time to share your experiences on Tripadvisor about your recent stay at Now Sapphire Riviera Cancun. We appreciate having had the opportunity to have you select us for your vacation. Great to hear you had a wonderful time. Thank you for sharing you beautiful photos! Thank you for your good comments about our shows,... More

Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Awesome time. Lovely resort. The staff was uber nice at all of the restaurants, bars, activities, and lobby events. They were helpful with questions, excursion bookings and general overall feel for our trip. The resort was clean as we walked thru the property. The food was delicious and the OJ to die for. It was the perfect mix of relaxing... More

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a wonderful review on Tripadvisor of your recent stay. Our executive chef will be so happy to read you enjoyed the food! We will share your feedback with the entire staff. We are very pleased to learn how much you... More

Greenville, South Carolina
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

All five of us had a great time at the Now Sapphire Riviera Cancun Resort. One of my friends had been to an all inclusive resort in Cancun before and told us how wonderful it was. Now Sapphire Riviera Cancun definitely surpassed my expectations. The staff was always on the go cleaning and making sure everything was ready to go.... More

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for sharing your comments on Tripadvisor about your stay with us. We are very happy, that we could make your stay at our resort to a fantastic holiday experience with our high standard of services... More

Horsham, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a garden view room when we first arrived.........it's O.K but upgrade or book in advance the beach front room they are fantastic! Coffee shop girls are good fun as are all the staff that wait on you! Please give them a tip as they really earn it and make you feel so welcome! The beach is wonderful and... More

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us through Tripadvisor. We appreciate your positive comments about our Coco Café staff, the food, drinks and the service provided by the staff. We will share your wonderful feedback with them, especially with Carlos, who will be glad... More

Amherstburg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just got back from Now Sapphire Riviera Cancun... My quick review: Central section, reception, open lounges lush plants was lovely. Great enviroment especially at night all lite by maroccan lanterns very romantic. Food was good & service was excellent in the a la cartes in particular Cibu & Paramour were our favorites. Market Cafe for breakfast you need to ask... More

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services and the food. Thank you for sharing your beautiful photos. It makes us so happy to hear that we were able to... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • Other resorts(17)
  • French restaurants(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Very clean(8)
  • Blue Water Grill(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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