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Now Sapphire Riviera Cancun

4.0 of 5 Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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3,134 reviews from our community

Traveler rating
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970
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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newton,nj
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed yesterday NEW

Attended the Strings & Sol Festival (which was awesome) at Now. I am seriously hard pressed to find any negatives with this property. It is a beautiful property and each day I found some of the staff working on one project or another. Grounds were always litter free. Well maintained for sure. The staff was impeccable, they could not do... More 

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1 review
4 of 5 stars Reviewed yesterday NEW

We don't usually do these kinds of resorts but we had a great time here for "closer to the sun" concerts. Nice Staff super easy and cool. Didn't head off campus but this area (Maya Tulum) is beautiful as I recall from many years ago.

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Morgantown, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had been here in August with women, and I returned with my husband in November. The big difference was the water temperature in the main pool. It was so warm in August, but the water was cold in November and not many people were in the pool this time. I went on the morning bike tour. I thought it... More 

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Swansea, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Now Sapphire for our recent honeymoon and it was fabulous. Beautiful hotel, immaculately clean and first class service. I wouldn't bother upgrading to The Preferred Club as the rooms, food and service is already excellent. We had a tropical view room which was private and quiet, perfect! I did consider upgrading to a beach front room... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our resort facilities. We are happy to read that you enjoyed your vacation and that you had a great time at our resort. We will share your feedback with the entire staff. Thank you very much for your... More 

Regina, Saskatchewan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The hotel is located just north of Puerto Morelos, about 20 minutes from Cancun Airport. The property was well kept up and our "Preferred Club" room was clean and spacious. The beach was so-so and we never saw anyone in the water, a lot of sea weed washed up on the beach and was picked up continuously using a tractor... More 

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for your kind words and for sharing your feedback on Tripadvisor. We are so glad you enjoyed your stay. Thank you for your good comments about the Preferred Club, Restaurants and our renovated Sand Bar. We share all of the comments with our operations staff in order to improve our service in every possible... More 

Yarmouth, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at Now Sapphire the first week of December. We were there for a friend's wedding. We thoroughly enjoyed everything. Our room was huge and clean. The good was great, especially the Asian restaurant 'Lemongrass'. The entertainment crew was awesome! We really enjoyed Giovanni , we nicknamed him 'Tigerman', and Miguel'. The waitstaff was great. The... More 

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we exceeded your expectations and you have enjoyed your visit with us. It is very gratifying for Now Sapphire Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience with the Tripadvisor community. Vicente will be glad to hear... More 

Seattle, Washington
Contributor
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Wow! What a great experience!!! Five days of music, sun, and fun with an incredible staff!!! The resort was clean. The grounds were beautiful. The only reason I did not give it a perfect rating was the food at certain restaurants was just "meh" (Lemon Grass). The buffet was always fresh and a large variety to choose from. The rooms... More 

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NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for taking your precious time to share your thoughts and experience on Tripadvisor following your recent stay at Now Sapphire Riviera Cancun. It is truly our pleasure to serve you and to do all we can to provide you with a memorable experience. Thank you for sharing your great pictures We hope to see... More 

Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at Now Sapphire between October 26 and November 1st. The resort was beautiful, food was very good, and the staff was wonderful. We stayed in an oceanfront first floor room, and loved the easy access to the beach, and even had drinks delivered to our terrace from the waiter on the beach. Check in went... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for staying at our resort and for writing your review about you stay. Your opinion is very important to us. Were very happy to know that you enjoyed our facilities, food, and service. Your comments are very rewarding to our team. We will share your feedback with our Operations staff. We appreciate very much... More 

San Francisco
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Myself and the group I went with unanimously agreed that Now Sapphire is an absolute gem of a resort. The rooms are clean, spacious, and beautiful! Almost as excited as hanging out in the room than outside... Almost! Good internet access throughout the resort as well. The food was great, as well as a wonderful selection for the buffet. The... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for your kind words regarding your stay at Now Sapphire Riviera Cancun. We are so glad you had a great stay at our resort. We will share your great review with the Operations staff. Our staff strives to offer the best service so they will be delighted to hear your feedback. We appreciate your... More 

Wichita, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We book our trip thru Cheap Caribbean 11/20 - 11/28 and they did a Great Job. Went with our kids 13 and 16 and they moved the rooms so they would be right next to each other. The staff at Cheap Caribbean was great the Candyman went above and beyond for us . Have stayed in Cancun 4 other times... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking time to write a review on the Now Sapphire Riviera Cancun. Positive feedback is always welcome and our team takes inspiration from knowing that their efforts do not go unnoticed. We will share your great feedback with the operations staff. Dylan, Luis and Filiberto will be so happy to read they contributed to make... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • Other resorts(17)
  • French restaurants(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Blue Water Grill(8)
  • Very clean(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#6 Business Hotel in Puerto Morelos
#9 Romantic Hotel in Puerto Morelos
#9 Family Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#11 On the Beach Hotel in Puerto Morelos
#11 Spa Hotel in Puerto Morelos
#11 Top resorts Hotel in Puerto Morelos

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Deluxe Junior Suite Tropical View (29)
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Preferred Club Junior Suite Ocean Front (19)
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