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Now Sapphire Riviera Cancun

4.0 of 5 Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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#13 of 23 Hotels in Puerto Morelos
2,864 Reviews 4 of 5 stars
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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2,864 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ruidoso, New Mexico, United States
2 reviews
4 of 5 stars Reviewed yesterday NEW

My wife and I vacationed at the Now Sapphire resort from Aug. 31-Sept. 7, 2014 and then we stayed at the Now Jade resort from Sept. 7-14, 2014. NOW SAPPHIRE: Upon check-in we were greeted with a cool hand towel and a cold glass of champagne. The check-in procedures were very smooth and the lobby was open air with thatch... More

Was this review helpful? Yes 1
Los Angeles, California, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Okay, so booking this hotel I did find out that it is a family resort, But i went second week of September so there weren't many kids there. They do close the pool down at 7!!!! to accommodate for the kids, that I did not understand why they close it so early, very LAME!!!!! secondly, the food was OKKK, our... More

Was this review helpful? Yes
Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned form a fortnight stay at the Now Sapphire Hotel and felt that I had to write this review. After reading some of the reviews before going I was a bit appearance about booking this hotel but I am so glad that we went ahead from the time we arrived to the time we left we had nothing more... More

Was this review helpful? Yes 1
North Ridgeville, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned yesterday from a week's stay at Now Sapphire Riviera Cancun with my husband. The entertainment crew was AWESOME! Those guys (and girl) seem to be at the resort all the time. One of them said they work 15 hours a day, 6 days a week. They had energy beyond belief! Food was realy good - especially Cibu (Mediterranean)... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your stay at our resort. We will share your feedback with our staff. They will be so happy to hear you had a wonderful stay and a happy birthday! It is always a great pleasure to... More

Edinburgh, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was our first time in Mexico and we had a fantastic holiday in this hotel. The entire hotel is spotlessly clean and the staff are always cleaning to keep it that way. I don't know how people can complain about the food, as there was always plenty to choose from at all times. If you wanted something, you only... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to spend your holidays in Cancun. It’s a great satisfaction for the resort’s staff to know that we managed ourselves to make of your vacation... More

Greater Cincinnati
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Now Sapphire from September 13-20, 2014. WOW what a great trip!! From the time we checked in until we went home we had a lovely time! Our morning would start at the café with Irais! She was so pleasant and helped me practice Spanish and would make my girls decafe coffee or hot chocolate. She always had... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for staying at our resort and for taking the time to write this review and share it with us through Tripadvisor. It makes us really proud when we read so good compliments about our resort. It is always a great motivation for the entire team to receive such positive compliments like yours and to... More

Aylesbury, United Kingdom
Top Contributor
70 reviews 70 reviews
30 hotel reviews
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from a 9 night stay here. Pros Big comfy clean rooms Massive beds Lovely pool Great food Staff very friendly 95% time Carmen in cafe coco was brilliant. Always really smiley and friendly Room service included in all inclusive Close to airport Evening entertainment was good though on a bit early Cons Play the same music... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for taking the time to comment about your experience on Tripadvisor in your recent trip to our resort. We are happy to read that your stay was great; our real commitment is the comfort and the genuine care of our guests. It is of great satisfaction that our customers perceive our efforts well. Your... More

Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had read some varied reviews before my holiday here & have to agree with the ones that say how amazing it is!! The staff are so friendly, Gabriella, Louise & Miguel were our favourites! They couldn't do enough for us. The service by the pool was brilliant & the staff were so patient, even though they were so busy!... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we exceeded your expectations and you have enjoyed your visit with us. It is very gratifying for Now Sapphire Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. Thank you for your comments about food, beach... More

New Jersey, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am preparing to leave today and my trip was better than I could ever imagine. First off, the resort is gorgeous with an excellent pools and an even better beach! Second, the food is some of the best I've had in my life, I'd specifically suggest Cibu. Third, the staff makes all the difference in the world! The wait... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful photo. We are so happy to read you had a wonderful stay... More

Kansas City, Missouri
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Let me start off by saying that I am a travel agent, so I look at things a little different. I am always looking at things from different angles, and trying to think what my clients would like and not like. My husband and I stayed for 4 nights, in the middle of September of 2014. We have no major... More

Was this review helpful? Yes 5
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We appreciate your wonderful comments regarding all the services and areas of our resort, same that they will... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • Other resorts(17)
  • French restaurants(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Very clean(8)
  • Blue Water Grill(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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