Pros: very nice and spacious rooms, lots of on-property activities, great pools and beach, pretty good value, gym was actually nice (in contrast to some other reviewer comments), plenty of poolside/ beachside cabanas and chairs if you take a minute to reserve them a day in advance, and Ivan at the preferred pool was above-and-beyond-helpful. Cons: food was stereotypical all-inclusive... More

We take a family vacation every year to a different all inclusive resort and this one was suppose to be unlimited luxury. First, do not buy into the preferred club, not worth it. We never used any of the added amenities. When we first arrived, they told us we only had one room, but I had paid for two rooms... More

I had all my cash, iPad, headphones, and charger stolen from my LOCKED room. The management took a report and said they'd investigate and said they would "make it right". They did nothing of the sort. You would think they'd offer to comp a few of the charges to make amends for my loss (which was clearly an inside job)... More

Fantastic place! the staff were incredibly friendly, the rooms clean and the pool area kept clean and to good standards. We found that the buffet was the best place to eat with lots of choice, the restaurant portions were a little small and you could also find a lengthy wait if you arrived after 7pm. The alcohol was definitely not... More

We went down with several of our friends that have experienced Cancun a dozen times. The resort was beautiful! The different options for pools depending on our mood was nice. The food was good to be an all inclusive, would have liked to have more options of import beer like miller lite, Mic Ultra, etc. We got burnt out on... More

My sister and I spent three nights here, all inclusive. The food and drinks were very nice, the pool was lovely, and the staff are lovely, generally speaking. However, internet access is $17 PER DAY (insane), and we felt that there were staff trying to convince us to purchase "extras" regularly. It's a bit of a waste of time on... More

Since this is my first review of any resort that my husband and I have ever stayed in I will try to keep this as short and informatively truthful as I can. We stayed there April 27th through May 4th 2013. Let me start by saying that we have been to the Riviera Maya area 6 times in the last... More

We just spent 8 days at this resort. We have done other tropical and all inclusive vacations in the past. The people and service made this the best stay yet for us. From check in to getting to the room was quick and effortless.Room was cleaned all the time, as well as towels and water stocked a few times a... More

The resort was fabulous. Rooms very clean; food outstanding. Despite beginning our week with a tropical storm, it was a wonderful week. The staff is very accommodating; all go out of their way to please their guests. Lizbeth as the host for Paramour was a sweetheart! Ivan goes above and beyond to please the preferred guests at the pool. Upgrading... More