We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Now Sapphire Riviera Cancun

GreenLeadersSilver level
Hotel website
Hotel website
Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Special Offer
Big Fall Savings!
3 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Now Sapphire Riviera Cancun
View Map
Add Photo Write a Review

4,019 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    2,088
    1,174
    506
    163
    88
See reviews for
1,315
1,613
65
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,466)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4019)
  • Mar-May only
    (1124)
  • Jun-Aug only
    (1120)
  • Sep-Nov only
    (865)
  • Dec-Feb only
    (910)
All months
Houston, Texas
1 review
5 of 5 stars Reviewed today NEW

My husband & I just got back from vacation today. It was amazing, everything I was hoping for and more! We have visited amresorts before so we had an idea of what to expect and also read reviews before going. I am actually not one who writes reviews often whether good or bad but I created this account just to... More 

Was this review helpful? Yes
Wellington, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We got there and they showed us all around, the property is gorgeous and very well taken care of. The room was gorgeous and the bed was very comfortable. We went to every restaraunt there and never had a bad meal. The activity staff were amazing and made us laugh and have a great time. We definitely will be going... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Had a great 2 weeks in this hotel. The staff were fantastic, all very friendly and really helpful. It seemed there were more staff than guests the amount of attention you got. The food was good and even in peak August never had to wait for more than 20 mins for a table and most nights just walked straight in.... More 

Was this review helpful? Yes 1
California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

After I made reservations for an 8 day vacation at the Now Sapphire, I started reading pages and pages of reviews on Tripadvisor. There were some negative reviews and I started to get worried that I made a mistake by booking this resort. I almost cancelled my reservation, but I am very glad I did not. Don’t listen to these... More 

Was this review helpful? Yes 11
NowSapphireRC, Socia Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you very much for your feedback. We are delighted to hear that you loved our resort, Restaurants, entertainment, Preferred... More 

Nutley, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Never went to an all exclusive before.,but i will surely go back there. it was immaculate, the service was above great.IEvery single person you came in contact with did the most possible for you. you did not need to wear a band , you did not need reservations for eating.the food was not just good, it was terrific. OMG there... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your fantastic feedback! We are pleased to hear that you enjoyed your stay at Now Sapphire Riviera Cancun resort and that you appreciated our services. We will share your wonderful comments with the Operations committee. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Greetings from sunny Cancun! Olivia Rodríguez Social... More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

My sister and I took our mom to Cancun for a long weekend to celebrate her 70th birthday. It was a great all inclusive resort. (I've only been to one before in the DR and my friends and I went kind of basic, so this was a very nice upgrade without being crazy expensive). It had 4-5 different ethnic restaurants... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to celebrate your mother’s birthday in Cancun! Thank you very much for your nice words and for sharing your good experience with us and with all our... More 

Den Haag
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great stay. Made perfect by the BEST staff I have ever seen in all inclusive. They try so hard and always go extra mile to ensure you are happy. Pros: staff, staff, staff. kids club - Lotte, Regina, Karla, Adriana. wait staff: Moises, poncho. Bar staff Hugo, Adolfo, Pedro. CLEAN kids club has great and engaging activities great main pool... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for taking your valuable time to leave this posting on TripAdvisor. We are pleased to read that you enjoyed our beautiful resort and our staff that truly take pleasure in serving you. We will share your wonderful comments with the operations staff, especially with Lotte, Regina, Karla, Adriana, Moises, Poncho, Hugo, Adolfo and Pedro. They will... More 

Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a great time. Everyone on staff and I mean everyone were very welcoming. Never had to want for a drink or something to eat or something to do. For activities I just did beach and pool volleyball and had a blast. Everyone got to play if they wanted. The food was great. I went at all the restaurants and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun we wish to thank you for your gracious comments about our facilities, food, drinks, show, activities and service provided by the staff. We are very pleased to know you enjoyed a very relaxed and comfortable stay at our resort. Your wonderful comments will be shared with the Operations... More 

Mansfield, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful time celebrating graduation, birthdays, and anniversaries. The property is smaller than your usual resorts so we really liked that. It didn't take 15 minutes to get from one side to the other. The food was very tasty. We loved how we could eat at different restaurants without making reservations. Since there were 9 of us we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we exceeded your expectations and you and your familiy had great celebrations of your anniversaries, birthdays and graduation. It is very gratifying for Now Sapphire Riviera Cancun to read throughout your comments and realize that your stay was pleasant enough to share your experience on Tripadvisor. Thank you... More 

Ashford, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from a 11 night stay at this hotel , my husband and I and 3 teenage children. The staff at this hotel are fantastic , nothing is too much trouble and they go above and beyond to make sure you enjoy your stay. They are so kind and friendly and a great asset to the hotel.... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments on Tripadvisor. Knowing that you had a great... More 

Hotel Review Summarization

What travelers say

  • Main pool(21)
  • Preferred club(20)
  • Room service(18)
  • French restaurants(14)
  • Other resorts(13)
  • Great time(13)
  • Very good(9)
  • Beach bars(9)
  • Blue Water Grill(6)
  • Very clean(6)
Questions? Get answers from hotel staff and past guests. Ask a question

3,209 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2979)
Viewed
Dining (283)
Viewed
Pool/beach area (903)
Viewed
Hotel & grounds (617)
Viewed
Room/suite (272)
Viewed
View from room (117)
Viewed
Business center/function rooms (14)
Viewed
Family/play areas (21)
Viewed
Bathroom (41)
Viewed
0:46
Videos (1)
Viewed
Other (710)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (200)
Viewed
Amenities (18)
Viewed
Beach (12)
Viewed
Deluxe Junior Suite Tropical View (29)
Viewed
Pool (37)
Viewed
Preferred Club Junior Suite Ocean Front (19)
Viewed
Restaurants and Bars (41)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (4)
Viewed
Room/suite (4)
Viewed
Dining (3)
Viewed
View from room (1)
Viewed
Other (10)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
3.9 mi away
Now Jade Riviera Cancun Resort & Spa
0.5 mi away
Dreams Riviera Cancun Resort & Spa
1.2 mi away
Secrets Silversands Riviera Cancun
Show Prices
Show Prices
Show Prices
0.3 mi away
Excellence Riviera Cancun
Excellence Riviera Cancun
#3 of 25 in Puerto Morelos
4.5 of 5 stars 8,503 reviews
0.2 mi away
Ocean Coral & Turquesa
Ocean Coral & Turquesa
#8 of 25 in Puerto Morelos
4.0 of 5 stars 7,988 reviews
9.3 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 stars 8,544 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay