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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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4,593 Reviews from our TripAdvisor Community

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Rocky Ford, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had 107 people attend. They did well to accomodate us all. Food was way better than the grand palladium, drinks were good and bartenders were fun. The location is convenient and easy to go on day trips near by. Beach was nice, especially for our wedding. Our cordinater sucked but other than that it was a blast.

Helpful?
1 Thank Nathan K
Mentor, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just got back to OH last night. To start, my husband swore he'd never go to Mexico again after visiting three different high end resorts. The NOW Sapphire has totally changed his mind and he can't wait to get back. The staff - every single person - was absolutely enjoyable to deal with and made you feel like you were... More 

Helpful?
1 Thank Deanne R
Aldwick, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was the best holiday we've had, from the moment we arrived to the left we were made to feel welcome by every single member of staff. The animation team were great fun and made you want to join in with the activities. The food was incredible. Would recommend this hotel highly!!

Review collected in partnership with this hotel

Helpful?
2 Thank scottieb40
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is always a great pleasure to read through comments such as yours. They are an inspiration to help us in our continued commitment to maintain our standards you have experienced. We will share your feedback with the Operations Committee, especially with our Now Entertainment team. We look forward to your return to Now Sapphire Riviera Cancun and... More 

Perrysburg Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We were very happy with this resort. We purchased the upgrade to an ocean front room and felt the additional benefits of different restaurants and private pool were worth the price. Everyone at the resort is super friendly. We enjoyed the entertainment and afternoon pool activities by the Now Entertainment Staff! Luis, Dylan, Jose, thanks for making our trip so... More 

Helpful?
2 Thank Sharonacarona
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We have no words to express our gratitude for taking the time for sharing so lovely comments in regards to your stay at Now Sapphire Riviera Cancun. Thank you for sharing your beautiful picture. We are so glad to read that you had a great time at our resort. We will share your feedback with the Operations Committee,... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This was the first time staying at the Now Sapphire . Upon arrival ,we were walked to the Preferred Club and Carlos took care of us . He was very efficient and polite and very informative about the resort. The grounds and the beach are very beautiful and the room was spacious and comfortable. The location of the room was... More 

Helpful?
1 Thank mb252016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for taking the time to share your experience with others and for your nice comments about our resort, food, and the service. Thank you for taking time to write a review on the Now Sapphire Riviera Cancun. Positive feedback is always welcome and our team takes inspiration from knowing that their efforts do not... More 

North Bay, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed from January 19-29. Firstly the staff are all very kind & of course hard working & long days. They depend on your reviews at check out & if your enjoyed them they get some perks like extra time off. The rooms are average. The first rom we had smelled very stale. The 2nd floor room was much better.... More 

Helpful?
Thank Dolly014
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tridpavisor regarding your stay at our resort. Regarding your observations about your stay, we would like to comment that all of the observations are shared with the Operations committee to improve our service in every possible way. Please accept our apology for any inconvenience you have experienced. Once again... More 

Toms River, New Jersey
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked this resort through a promotion I found online knowing we would have to go through a time share presentation. The resort is amazing. It was laid out well. The beach is long and you can swim in the ocean. The food is excellent and the staff is very pleasant and eager to help. The time share presentation was... More 

Helpful?
1 Thank NonniMc
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your holidays in Cancun. Thank you for your wonderful words and we are glad to see that your experience was a positive one.... More 

Amesbury, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just came back from this wonderful resort. We were a group of 14. This was our second visit, the first in 2013. The grounds and beach are beautiful and the rooms are spacious and very comfortable. Both mostly wheelchair friendly. The first time we paid for the Preferred Club amenities, which were great: Buildings closest to the water, beach... More 

Helpful?
1 Thank Traveler3591
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We take our guests feedback very seriously and yours will be shared with the Operations Committee to improve our service... More 

Prince Albert, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff and property were amazing. Unfortunately on my 1st full day I slipped in my room and broke my ankle. I was in bare feet and spilled some water on the marble floor. The staff were very accommodating and helpful. The only negative was the in house Dr. would not even look at me until they called to make... More 

Helpful?
1 Thank Saskmama
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our resort facilities. Sorry to hear about your incident during your vacation. We really hope you recover quickly and feel better. We apologize for any inconvenience that occurred following your injury. Thank you once again for sharing your... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This resort truly is coming home! The resort is true paradise, from the accommodations, to the restaurants, and esp. the staff. If you truly want to get away from reality visit here. Every year we come back, more improvements are made to the resort, and most of the staff remain , so the management is doing something wonderful here. Weather... More 

Helpful?
2 Thank Karen V
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for writing a review of your eighth visit with us at Now Sapphire Riviera Cancun. We are most delighted to learn that you were impressed with our services and facilities at our resort. The positive feedback is very much appreciated and we are glad we met your expectations. We believed in providing our guests the highest... More 

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