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All 23 Puerto Morelos hotels

Now Sapphire Riviera Cancun

4.0 of 5 Resort (All-Inclusive)   |   Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Ranked #13 of 23 hotels in Puerto Morelos
A recent review
5 of 5 stars reviewed yesterday
JAMV88 London, Canada
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2,774 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (980)
Date | Rating
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  • English first
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English first
London, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed for a week at this resort, as wedding guests. It was also our first vacation and we absolutely LOVED it. From the moment we arrived, we were welcomed warmly by friendly and wonderful staff who spoke great English and Spanish. Every single staff member from each department we encountered was so polite and helpful. Always... More

Was this review helpful? Yes
Calgary, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

We visited Now Sapphire August 11 - 20, for a family get together. We stayed in a preferred oceanfront room, which was extremely quiet and very comfortable. We chose preferred because we were able to reserve the beach or the pool beds, this worked out very well and Ivan couldn't of been more helpful on the beach. We also picked... More

Was this review helpful? Yes 1
Dublin, Ireland
1 review
5 of 5 stars Reviewed yesterday NEW

Well I don't know where to start...I loved this place.My boyfriend and I stayed here last year for 10 nights. Firstly checking in was quick and efficient,the staff at the reception were very friendly and made us feel welcome straight away. Once we arrived at our rooms, i was amazed how clean and spacious it was. There is so much... More

Was this review helpful? Yes 1
Cambridgeshire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned from a 10 day stay with with our family of 9 including grandparents ,staff could not do enough to make our stay perfect . Rooms amazing ,food first class in all restaurants including the buffet . Special thanks to Sergio who looked after us at breakfast , Vincent from the pool bar and liz for the amazing service... More

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2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and i booked this trip through a mystery deal on apple vacations just spent 7 days at this resort and it was our first time to Mexico. We were not disappointed to the staff, our room , the grounds ,food an drinks everything was great. The entertainment staff luis,miguel,regina,omar and many others kept us entertained ans their energy... More

Was this review helpful? Yes
Wymondham, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our first time here and we really loved it. The room, which was large with a huge bed and area with settee, table and chairs,was cleaned daily and immaculate. The facilities were great, especially the buffet, and there was a choice of five restaurants for dinner. We preferred to stay on the beach because the pool was noisy due to... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments with the TripAdvisor community. Knowing that... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited Now Sapphire with our 2 children (9 and 11) and another family of 4. We have traveled to a handful of all inclusive resorts throughout Jamaica and Punta Cana. This was hands down one of the best Ive visited. We were very happy and I'd visit again. We stayed in a preferred club double tropical suite. The check... More

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, Thank you for taking the time to share your comments regarding your recent holidays in Now Sapphire Riviera Cancun with us and with other readers. We are pleased to hear that you really were involved in the magic of our little paradise; definitely there is nothing more rewarding for us to see than a satisfied guest. We will... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have just got back from this resort and I have mixed feelings about it. My son and I checked in on the 9th August 2014. When I intially made this booking I specifically asked for 2 separate beds as my son is 14 years old. At reception when we checked in they told me that there were no rooms... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. Please accept our sincerest apologies for an experience, which left you overall dissatisfied. We would like to comment that special requests are not guaranteed and will be honored depending on availability at check-in, but we really do our very best to... More

St. Louis
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My second trip to the Now Sapphire will be in October 2014 and I cant wait! When I started traveling to Mexico I told myself that I would never stay at the same resort twice because there are just too many to pick from but here I am....coming back to the Now Sapphire because the first time was such a... More

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, Thank you for taking the time to share your feedback about our resort on Trip Advisor. We are thrilled to read that once again you loved the experience at our resort, even more to know that you will visit us again very soon. Please contact us before your arrival in order to know the date of your boyfriend’s... More

Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We recently utilized this property for our long awaited summer vacation. From the time we arrived until our departure there was one disappointment after another. This property was. advertised as a 5 Star which it obviously is not. It sadly needs remodeling and painting. Furniture is old, stained and upholstery is dirty. Our biggest disappointment was the ocean. It is... More

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Madam, Thank you for sharing your valuable comments with us through Tripadvisor. Please accept our apology for an experience, which left you overall dissatisfied. We have addressed your valuable feedback with our management team to review it. We very much appreciate your comments that help us to continue improving our facilities and services. We really hope to have another... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • French restaurants(17)
  • Other resorts(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Blue Water Grill(8)
  • Very clean(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Puerto Morelos #9 Family Hotel in Puerto Morelos #10 Luxury Hotel in Puerto Morelos #11 Spa Hotel in Puerto Morelos #11 Top resorts Hotel in Puerto Morelos #11 On the Beach Hotel in Puerto Morelos #12 Romantic Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Now Sapphire Riviera Cancun. A tropical landscape of evergreen trees, sugar white sand, and sparkling azure sea, Now Sapphire Riviera Cancun offers all the exclusive benefits of Unlimited-Luxury(R). This collection of amenities, led by unlimited gourmet food and premium beverages in five reservation-free, gourmet restaurants and seven stylish bars and lounges, pool and beach wait service, and 24-hour room and concierge service, comes without the wristband many resorts require. Guests will find 496 airy suites boasting such comforts as daily refreshed mini bar, plush robes and slippers, Jacuzzi for two, and private furnished balcony or terrace. Stepping outside means endless activities including Hobie cats, kayaking, windsurfing and nightly entertainment beginning with theme parties and movies on the beach. Plus, there's oversized swimming pools, a fitness center and - for an extra fee - deep sea fishing, scuba diving, snorkeling and golf. A 6,800 yard, par 72 dream course: that is Gran Coral Riviera Maya. From tee time, there's the Spa, offering indigenous treatments ranging from a full body massage to a soothing hydrotherapy. For even more magical moments, the resort has wedding, honeymoon and anniversary packages, where couples enjoy champagne breakfast in bed, special turndown, private beachfront dinner with rose petal path and candlelight, and more. Add in 15,000 square feet of meeting/conference space and the privileges of Preferred Club, including terrace soaking tubs and a 24-hour private concierge, and guests have the best of everything. It's all of this, and more. ... more   less 
Number of rooms
496

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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