We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 23 Puerto Morelos hotels

Now Sapphire Riviera Cancun

4.0 of 5 Resort (All-Inclusive)   |   Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
Free Nights!
Save Saved
You added Now Sapphire Riviera Cancun to your Saves list
Now Sapphire Riviera Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
77%
Ranked #13 of 23 hotels in Puerto Morelos
A recent review
4 of 5 stars reviewed yesterday
october-road Salt Lake City, Utah
  • Overview
  • Reviews (2,789)
  • Photos (2,456)
  • Similar Hotels
  • Amenities
  • Q&A (11)
  • Room tips (988)
  • Location
  • More
Write a Review

2,789 people have reviewed this hotel

Traveler rating
    1,293
    869
    407
    146
    74
See reviews for
894
1191
47
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (988)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed yesterday NEW

Three of us (women in our late 30's) shared a room at this resort, and we enjoyed it very much. We opted to upgrade to the premium package, and I am SO glad that we did. It gave us access to the club, where we checked our email, and got drinks and snacks daily. We were also able to go... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

Our first family All inclusive holiday (which we had reservation) did not disappoint. The staff were very friendly & helpful. It felt safe and enclosed without the worry when the kids would be in the lobby or restaurant unsupervised by us the staff would be keeping an eye on them. Only drawback was no bookings for restaurants & waiting times... More

Was this review helpful? Yes
Ottawa, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Our family of 4 just returned from 7 nights and we can't say enough good things about our experience there. We would definitely have to agree with the recent favourable reviews of this hotel - it proved to be everything and more from the attentive staff and great activities to the wonderful al la carte restaurants and large comfortable rooms.... More

Was this review helpful? Yes
Laval, Quebec, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

My girlfriend and I spent 7 days at Now Sapphire and we were extremely pleased with the excellent service that started as soon as we got off the bus all the way until we took last steps off of the resort. Let's start off with mentioning a couple of things that might have gotten some people a little annoyed... Hmm..... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Went to a wedding in July 2014. The wedding was beautiful, what a great job by the hotel wedding planner. Group of around 70 guest, family and friends and everyone had a great time. The resort very clean and beautiful, the food was good, and at this all inclusive the drinks were top shelf. The staff very courteous, it was... More

Was this review helpful? Yes 1
Royse City, Texas
1 review
2 of 5 stars Reviewed yesterday NEW

If you are having a wedding here ask alot of questions. We purchased the most expensive wedding package. All the pics they show are for the most expensive wedding plus all the extras they provide. Be sure and ask for a pic of what you are getting. Bringing 22 people here for a wedding meant nothing to this resort. They... More

Was this review helpful? Yes
Morgantown, West Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently spent a long weekend at the Now Sapphire and signed up for the preferred club. The only complaint I have is the seaweed on the beach and in the water. The quantity seemed to vary from time to time, and there was a tractor that went up and down the beach all day trying to clean it up,... More

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Not having ever done an all-inclusive holiday previously, we were a little wary as to what to expect. However, we were very pleasantly surprised - the resort was well equipped, spotlessly clean, the food of excellent quality and variety and the staff were extremely friendly and helpful. Our special thanks go particularly to Eduardo in the Market Place restaurant who... More

Was this review helpful? Yes
ABINGTON
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We came to relax and enjoyed our vacation very much. The property is as beautiful as the pictures. We had a tropical view room which was probably one of the best hotel rooms we've ever stayed in. Room service and stocked minibars - all inclusive as well. We were impressed. The food and drinks were great and so was the... More

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Many thanks for your review on your recent stay with us at Now Sapphire Riviera Cancun. It is always pleasing to receive positive comments. We are so happy to read you enjoyed the room service, minibars, the food, the drinks and service provided by the staff. We will share your fabulous review with the entire staff. We look... More

montreal, Quebec
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our family stayed at this hotel for 7 days. We had two connected rooms and they were both fabulous! We have little children and they loved going to the Kid's Club. They loved it so much that they don't want to leave. The girls working there did a wonderful job in entertaining our little ones. The foods are excellent and... More

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very good stay. We are very glad to understand you enjoyed our resort, food and the service provided by the staff. Also thank you... More

Owners: What's your side of the story?
If you own or manage Now Sapphire Riviera Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Now Sapphire Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • French restaurants(17)
  • Other resorts(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Very clean(8)
  • Blue Water Grill(8)

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Orbitz, Booking.com, Tingo, Travelocity, Despegar.com, Hotels.com, Priceline, BookingOdigeoWL, Otel and Venere so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

2,456 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2225)
Viewed
Pool/beach area (636)
Viewed
Hotel & grounds (414)
Viewed
Room/suite (209)
Viewed
View from room (96)
Viewed
Dining (180)
Viewed
Business center/function rooms (7)
Viewed
Family/play areas (15)
Viewed
Bathroom (31)
Viewed
0:46
Videos (1)
Viewed
Other (636)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (200)
Viewed
Amenities (18)
Viewed
Beach (12)
Viewed
Deluxe Junior Suite Tropical View (29)
Viewed
Pool (37)
Viewed
Preferred Club Junior Suite Ocean Front (19)
Viewed
Restaurants and Bars (41)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Hotel & grounds (8)
Viewed
Dining (3)
Viewed
Room/suite (5)
Viewed
Pool/beach area (5)
Viewed
View from room (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Puerto Morelos with
any amenities

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Family Hotel in Puerto Morelos #10 Luxury Hotel in Puerto Morelos #11 Top resorts Hotel in Puerto Morelos #11 Spa Hotel in Puerto Morelos #11 On the Beach Hotel in Puerto Morelos #12 Romantic Hotel in Puerto Morelos #13 Business Hotel in Puerto Morelos
Hotel Class
Official Description (provided by the hotel)
Now Sapphire Riviera Cancun. A tropical landscape of evergreen trees, sugar white sand, and sparkling azure sea, Now Sapphire Riviera Cancun offers all the exclusive benefits of Unlimited-Luxury(R). This collection of amenities, led by unlimited gourmet food and premium beverages in five reservation-free, gourmet restaurants and seven stylish bars and lounges, pool and beach wait service, and 24-hour room and concierge service, comes without the wristband many resorts require. Guests will find 496 airy suites boasting such comforts as daily refreshed mini bar, plush robes and slippers, Jacuzzi for two, and private furnished balcony or terrace. Stepping outside means endless activities including Hobie cats, kayaking, windsurfing and nightly entertainment beginning with theme parties and movies on the beach. Plus, there's oversized swimming pools, a fitness center and - for an extra fee - deep sea fishing, scuba diving, snorkeling and golf. A 6,800 yard, par 72 dream course: that is Gran Coral Riviera Maya. From tee time, there's the Spa, offering indigenous treatments ranging from a full body massage to a soothing hydrotherapy. For even more magical moments, the resort has wedding, honeymoon and anniversary packages, where couples enjoy champagne breakfast in bed, special turndown, private beachfront dinner with rose petal path and candlelight, and more. Add in 15,000 square feet of meeting/conference space and the privileges of Preferred Club, including terrace soaking tubs and a 24-hour private concierge, and guests have the best of everything. It's all of this, and more. ... more   less 
Number of rooms
496

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Now Sapphire Riviera Cancun and other travelers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer