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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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3,494 reviews from our community

Traveler rating
    1,753
    1,039
    466
    158
    78
See reviews for
1,077
1,443
55
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,281)
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Surrey, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just got back from a 14night stay at Now Sapphire Only 20-25min from the airport, which was perfect after our 11hr flight. Greeted by cold towels and a blue drink. We had a deluxe tropical room, with a cot provided by the hotel for our 21month old son We arrived around 8pm, so we ordered in room service that... More 

Was this review helpful? Yes
Spring Grove, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

All-inclusive done well! This was a multi-family friends trip, so we were a mixed large group, and all felt catered to. There were plenty of kid/family activities and shows, while still having adult areas/events to allow adults to be on their own. Nice, multiple, pool areas, including an adults only secluded pool if you are part of the preferred package.... More 

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Charlotte, North Carolina
Top Contributor
99 reviews 99 reviews
5 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Perfectly sized resort that is not too large. Beautifully mature landscaping and very nice beach area that never seemed too crowded. Rooms were great with very comfortable beds, Jacuzzi tub on the balcony and large shower with upscale toiletries. Our group had the preferred upgrade which was very nice. You can reserve beds and cabanas around the preferred pool which... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We are overjoyed to read the nice description you made about your stay with us. We are delighted to know that our resort has pleased you in every area. It is very gratifying for the Now Sapphire Riviera Cancun to read that you njoyed the resort, our food, WIFI and the friendly staff. We will share your wonderful... More 

Stillwater, Minnesota
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very good service, 7/9 year olds enjoyed the kids club. Entertainment group has endless energy and work hard to include all patrons. Grounds are well kept. Enough restaurant choices. Service is very important, and the staff delivered. Only complaint: beds are small in double rooms.

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your stay with us. It’s great to hear you and your family had a wonderful time at our resort. Thank you for your great comments about the grounds, restaurant choices and the service. We very much appreciate your comments that help us to continue improving our facilities... More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First, and foremost, this trip to Mexico (March 2015) has been one of best. The resort was one of the most cleanest resorts that I have been to. Everything was absolutely immaculate. The food was great; breakfast was my favorite. They had different kinds of fresh juice every morning which was a huge plus. The staff was amazing hands down.... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your recent review and positive remarks in regards to your stay at the Now Sapphire Riviera Cancun. We are so pleased to read you and your family had a great time at our resort. Your wonderful feedback will be shared with the Operations staff, especially with our Now Entertainment team. We look forward to welcoming... More 

ottawa
Contributor
12 reviews 12 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First time and "Now" I can say this could be my second home. Everyone was smiling, happy, genuine A real treat - So welcoming. Truly a fantastic time... It is not easy for a young adult and Mom to travel together without a bit of bickering and deciding what to do next but we had the time of our lives...... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We would like to thank you for taking the time to write about your experience with us through the Tripadvisor. We are so happy to read thank you consider our resort your second home! It was great to hear you enjoyed the accommodations, cuisine, Entertainment and the service. We will share your fantastic review with the entire staff.... More 

Iowa City, Iowa
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We chose Now Sapphire after reading the wonderful comments left here on Trip Advisor and we weren't disappointed! This was our first all-inclusive resort vacation and it was wonderful. I appreciated the detailed reviews so will return the favor for those who appreciate that. We traveled with Apple Vacations, who set up everything for our trip. They met us at... More 

Was this review helpful? Yes 5
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us through Tripadvisor. We are go glad to read your wonderful review about the Preferred Club, Activities, rooms, atmosphere and service provided by the staff. We will share your feedback with the entire staff, especially with Abel (Preferred... More 

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at Now Sapphire last year with my now husband, mother and mother-in-law. During that trip we were researching resorts for our 2015 wedding. We picked Now Sapphire during that trip, and this review is for our stay in March 2015 (actual wedding). There were 71 people from around USA that came to our wedding (from Alaska, Cali, DC/VA,... More 

Was this review helpful? Yes 4
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is great to know that your wedding was a memorable one and you, your family and friends had an enjoyable stay with us. First, congratulations on your wedding! It was great to have you here for your wedding ceremony and vacation. We are very glad to learn we exceeded your expectations. Thanks for the kind words for... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

EVERYONE you meet there is SO friendly - they really go out of their way to make sure everyone feels welcome. The grounds are gorgeous and always kept up - it's amazing the effort that they put in to making sure it's always looking pristine and perfect.

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We really appreciate you gave us a five star rating! We are so happy to read that you enjoyed your stay at Now Sapphire Riviera Cancun. We will share your great feedback with the entire staff. It will be our pleasure to welcome you back in the near future! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent excellent excellent. Staff was beyond friendly and made you feel like you were at home. Entertainment staff was over the top. Circus rock show was one of the best shows I've ever seen. Food was great. We never had a bad meal and the grounds are kept immaculate

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, A quick note just to thank you for your fantastic words and appreciation of our resort and service. We are glad to hear you had a good experience. We are so glad that you enjoyed the Now Entertainment team, Circus Rock, food and grounds. We want to thank you on behalf of all the Now Sapphire Riviera Cancun... More 

Hotel Review Summarization

What travelers say

  • Room service(28)
  • Main pool(27)
  • Preferred club(26)
  • Other resorts(17)
  • French restaurants(17)
  • Great time(15)
  • Beach bars(13)
  • Very good(12)
  • Blue Water Grill(8)
  • Very clean(8)
Questions? Get answers from hotel staff and past guests. Ask a question

2,898 photos of this hotel

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Pool/beach area (833)
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Hotel & grounds (572)
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Dining (261)
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Room/suite (260)
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Business center/function rooms (13)
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View from room (116)
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Family/play areas (20)
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Bathroom (41)
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0:46
Videos (1)
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Other (551)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (18)
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Beach (12)
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Deluxe Junior Suite Tropical View (29)
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Pool (37)
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Preferred Club Junior Suite Ocean Front (19)
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Restaurants and Bars (41)
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The Hotel (44)

Management photos: Courtesy of the property manager

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Pool/beach area (4)
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Hotel & grounds (8)
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Room/suite (4)
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Dining (3)
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View from room (1)
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Other (10)
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