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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
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Now Sapphire Riviera Cancun
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Now Sapphire Riviera Cancun
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3,690 reviews from our community

Traveler rating
    1,890
    1,085
    473
    158
    84
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1,155
1,506
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,351)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3690)
  • Mar-May only
    (1092)
  • Jun-Aug only
    (823)
  • Sep-Nov only
    (865)
  • Dec-Feb only
    (910)
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Kirkland
Contributor
17 reviews 17 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed today NEW

We were invited to a wedding in that hotel and groom's mother told the reception that they were expecting us and paid for us attendance; yet when we arrived we had a very hard time as if we were criminals and we were not allowed to go to the wedding before surrendering our passports to them until we would leave... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

1st experience with Now Resorts but probably 15+ times to cancun area. This resort like all the others had pros and cons depending on what's important to you. Pros- -Above average staff that go over and beyond to be friendly and accommodating -Always lots waitstaff getting you drinks at pool, beach, lobby, theatre, etc. -room was above average in size... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

My boyfriend and I stayed here April 21-28th. It was amazing, beautiful very romantic. Decided to come for our 2 year anniversary. Restaurants were great especially the French one. Definitely not a "party" resort if that's what you're looking for as the bar closes at 1am. We were for sure going to come back to this resort until our last... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments concerning your recent stay with us. We really appreciate having had the opportunity to have you as our guest. We value our guests’ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service.... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I stayed here with my friend for 10 nights, was an excellent hotel, the staff were amazing, couldnt have been more helpful, nothing was too much, always coming up to us asking if we wanted a drink, can they get you anything else, the girl in the cafe coco was so nice but i didnt catch her name, The pool... More 

Was this review helpful? Yes
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

In May of 2015 we had our wedding at the Now Sapphire Resort and it turned out to be amazing!! The wedding coordinator, Anel, was awesome - she was very professional and took care of everything for us so well, and then some! I was especially impressed with the availability of Indian themed décor and services that were readily available... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is great to know that your wedding was a memorable one and you, friends and family had an enjoyable stay at the Now Sapphire Riviera Cancun. Your gracious comments about the resort facilities will be shared with Operations staff; they will be pleased to know that your wedding was what you were expecting. Anel will be more... More 

Rising Sun, Indiana
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

One of the main reasons we picked this resort was because of the pictures...My husband and I came down with our best friends celebrating their 30th anniversary, and from the time we got there till the time we left we were NOT impressed at all...not many people speak english, food not all that great, absolutely NO privacy on your deck... More 

Was this review helpful? Yes 3
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback on Tripadvisor about your stay at our resort. We were naturally disappointed to hear that your stay did not live up to your expectations and we are reviewing those elements of service mentioned in your feedback with respective department managers to improve our service in every possible way. We sincerely hope you... More 

Portsmouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have just spent 10 days here and can't speak highly enough. The whole holiday exceeded our expectations. Staff were courteous friendly and made you feel welcome. Nothing was too much trouble. We loved the whole layout of the resort. Huge pool which never felt crowded. Lots of space to swim or just relax. It was fun to watch the entertainment... More 

Was this review helpful? Yes 1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We were very pleased to read that you enjoyed your stay at our resort. Your gracious comments are well received... More 

Lee's Summit, Missouri
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were able to easily find our Amstar ambassadors outside of the airport and get our ride to the resort. From the start, the staff "welcomes you home" and is warm and friendly. Check-in was easy and came with a drink. We were taken via golf cart to our building and the bell boy brought up our bags to our... More 

Was this review helpful? Yes 2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for your kind words. We are so glad you had a great stay at Now Sapphire Riviera Cancun. We will share your wonderful comments with the entire staff. They will be so happy to read your feedback about their work. It’s great to hear you had the opportunity to visit Chichen Itza and Isla... More 

Southaven, Mississippi
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This place is non-stop to spoiling you and your needs from excursions to just relaxing on the property. Has 3 pools. 1 main,1 for kids, and 1 Adult Pool that's used for piece and quiet. Game room for kids to have there time. Between building 3 and 4 at the beach access point their is a bar on the beach... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your experience about your recent stay at the Now Sapphire Riviera Cancun, your feedback is extremely important to us. Thank you also for appreciating our staff's work. Thanks for such a great review! We are so happy to hear how much you enjoyed our resort. We really hope we get to welcome you back... More 

Staten Island, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am the biggest critic and hard to please - I LOVED this hotel and would recommend it to anyone! Staff was amazing, hotel is super clean and FUN! We loved it! Drinks wont give you a buzz tho. Bring some alcohol of your own if your are looking to get a buzz on. They have a free shuttle to... More 

Was this review helpful? Yes
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for choosing the Now Sapphire Riviera Cancun for your vacation and for your wonderful review. We are more than happy to hear that you enjoyed your stay with us. It is a real pleasure to receive such a positive feedback. We will share your comments with the entire staff. We very much hope that... More 

Hotel Review Summarization

What travelers say

  • Main pool(21)
  • Preferred club(20)
  • Room service(18)
  • French restaurants(14)
  • Other resorts(13)
  • Great time(13)
  • Very good(9)
  • Beach bars(9)
  • Blue Water Grill(6)
  • Very clean(6)
Questions? Get answers from hotel staff and past guests. Ask a question

2,995 photos of this hotel

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Dining (268)
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Hotel & grounds (587)
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Room/suite (266)
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Pool/beach area (850)
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Business center/function rooms (14)
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View from room (116)
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Family/play areas (20)
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Bathroom (41)
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Amenities (18)
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Beach (12)
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Deluxe Junior Suite Tropical View (29)
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Pool (37)
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Preferred Club Junior Suite Ocean Front (19)
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Restaurants and Bars (41)
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The Hotel (44)

Management photos: Courtesy of the property manager

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Pool/beach area (4)
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Hotel & grounds (8)
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Room/suite (4)
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Dining (3)
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View from room (1)
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Other (10)
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Amenities