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Dreams Riviera Cancun Resort & Spa

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Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
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Dreams Riviera Cancun Resort & Spa
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3,584 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Dreams Riviera Cancun Resort & Spa
See the most recent reviews
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 23, 2012

In nov 2012 for a wedding the hotel is very nice and clean the resort area is also neat and clean the staff very helpful 5 star rating on this part . The food in the resturant was very poor in the world cafe breakfast the eggs were cold the hot food was luke warm if that the coffee was... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 22, 2012

I was married at Dreams on Nov 16. We arrived on Nov 12 and stayed until Nov 21. This trip was a dream come true. I had been planning my wedding for about a year and working with several different planners at the resort, all of them were very helpful and made our wedding a dream come true. Lorena in... More 

Was this review helpful? Yes 2
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from sunny Riviera Cancun! Thank you for your wonderful review about your nice stay at dreams Riviera Cancun. It is a pleasure for us to hear that you and your guests were treated as you deserve and that your wedding turned out as you expected. Rest assured that I will share your note with our... More 

Harrogate, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 22, 2012

Let me start by saying that the hotel, rooms, grounds, beech, food and staff were excellent. Top notch even. Not one complaint from any of the family. My review is aimed at the British traveller, as we are most certainly a minority in the hotel, and we are paying a lot of money for a 10 hour flight. Please be... More 

Was this review helpful? Yes 5
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from sunny Riviera Maya! Thank you for taking the time and effort to write us about your satisfactions and dissatisfactions during your stay at our beautiful resort. Regarding your complaints, The entertainment staff is always looking forward to please guests; I will send your kind review to the entertainment manager so that he can come... More 

Dublin, Ireland
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed November 21, 2012

We really enjoyed our honeymoon at dreams riveria, we stayed for 11 nights in a garden view deluxe room, The room was amazing, huge comfortable bed, jacuzzi, lovely spacious bathroom and it was cleaned twice daily, we were glad we did not spend the extra for preferred club as we never saw anyone use their outdoor pools, they were mostly... More 

Was this review helpful? Yes 4
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun!! It´s a pleasure for us to hear that your husband and you had a great time at our beautiful resort and that everything was as you expected during your honeymoon. Regarding the noise and loud music, I wiil send your review to the respective managers so thata they can balance the... More 

vancouver
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 20, 2012

This was my first time at an all-inclusive resort. So, truly - a vacation and not a travelling type trip. It took a while to get around that mind-set. The resort is about a 20 minute drive from the airport. Our transfer wasn't included in our vacation package, so we paid $70 roundtrip for a private shuttle with Cancun Transfers... More 

Was this review helpful? Yes 5
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun. Regarding the seaweed at the beach we have a weekly cleaning by our staff and we try to keep it as clean as possible but it´s something we don’t have full control... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 20, 2012 via mobile

Literally just got back. Didn't even unpack yet. This resort is so nice and very clean. I can't wait to go back. There was only one thing that I was not impressed with.......the entertainment was awful. The activities that were planned must have been planned by a 1st grader. Since we were not there for the entertainment it didn't bother... More 

Was this review helpful? Yes 2
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Greetings from Dreams Riviera Cancun Thank you for taking the time to write us about your satisfactions and dissatisfactions during your stay at Dreams Riviera Cancun. The entertainment staff is always looking forward to please guests; I will send your kind review to the entertainment manager so that he can come up with some more activities. The world-renowned reputation Dreams... More 

Victoria, BC
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 19, 2012

I went to this all inclusive for my neice's wedding last week. There was at least two weddings a day, every day... My neice's wedding turred out lovely. She got married on the beach, had a cocktail hour near a hot tub w a three piece band and then a dinner on the pool deck. The whole event went smoothly,... More 

Was this review helpful? Yes 1
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun, Thank you for taking the time and effort to write us about your stay at our resort. We are very sorry to hear thet we could not fulfill your expectations. Regarding the noise, allow me to inform you that part of the security routine is to verify every night that everything... More 

Rotherham, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 19, 2012

Lovely hotel, great standards and fantastic food!! Explorers club is brilliant and my son loved it, pools great and beech was nice yeh it had sea weed but they cleared it regular. Sushi in main restaurant at lunch time was one of my fav!! Restaurant really good and cocktails really good My few criticisms, we upgraded to a sea view... More 

Was this review helpful? Yes
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun, Thank you for taking the time and effort to write about your staisfactions and dissatisfactions during your stay at our resort. On behalf of Dreams Riviera, I would like to apologize because we could not fulfill your expectations. We are very sorry because you didn´t receive the high quality service you... More 

Galway, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 18, 2012

Excellent hotel, choice of 5 different restruants, top-class food in all...Service 100%. Overall the staff all throughout the hotel couldnt do enough for us..they were just supberb....Service at the beach was just amazing, nothing has won that one since.........cant say enough about this hotel. There was a tropical storm there while we were there, hotel staff were just so helpful... More 

Was this review helpful? Yes 3
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User Greetings from Dreams Riviera Cancun!! Thank you for taking the time to write this wonderful review, it is a pleasure for us to receive this great comments since we can assure guests are having a pleasant stay at our resort and are receiving the service and attentions they deserve. Your kind words serve to encourage all... More 

Galway, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 18, 2012

It was the best holiday in my life.I have been in Egypt,Tunisia, Turkey before always in 5stars hotel but Dreams Riviera was the best :) very well service every day. Food always fresh and tasty...various drinks available, candy-floss, popcorn and ice cream:) drinks service available on the beach and pool area:) 24 hours room service:) amazing entertainments every evening. Staff... More 

Was this review helpful? Yes 2
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun. It´s a pleasure for us to hear that your trip went out as you expected it and that you had a pleasant stay. We hope to have you back soon! Thank you More 

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