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Dreams Riviera Cancun Resort & Spa

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Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
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$50 Air Credit+Kids Free
Best prices for: 1 room 1 guest
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Dreams Riviera Cancun Resort & Spa
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Dreams Riviera Cancun Resort & Spa
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3,400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Dreams Riviera Cancun Resort & Spa
See the most recent reviews
Kilkenny, Ireland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 27, 2012

Travelled with husband and 4 year old daughter. Loved it. Great service. The kids club was excellent. Great choice of restaurants. Great beach. Highly reccomend for families. Prob not ideal for couples as very family/child orientated

Was this review helpful? Yes 6
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun Thank you for taking the time and the effort to write about your satisfactions during your stay in Dreams Riviera Cancun. It´s a pleasure for us to hear that your family trip went out as you expected it and that you had a pleasant stay We hope to have you back... More 

mexico city
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 23, 2012

We arived there on July the 16th, to celebrate our anniversary, we payed for a Preferred Club Room, we got the best view ever 2304, we had a jacuzzy in the balcony, the octagonal rooms are spectacular, different from all the hotel rooms i have been, the only thing i didn't like is that the toilette is not very private... More 

Was this review helpful? Yes 5
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun. It is great to read that you received the high quality service you deserve as guest and that you had a pleasant stay. Regarding the beach, allow me to inform you that... More 

Burlington
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 23, 2012

We celebrated our 36th wedding anniversary at the resort in July. The champagne and the rose petals on our bed made it a very special vacation. The grounds were beautiful and very clean. The beach had seaweed the first day but it had been raked up by the second day. We were always able to find a shady spot. The... More 

Was this review helpful? Yes 2
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun. It´s a pleasure for us to hear that your trip went out as you expected it, that you had a pleasant stay. and that your amenities for you special occasion were waiting... More 

Durham, North Carolina
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2012

My wife and I have stayed in countless 5 Star Hotels and this one definitely does not disappoint. The Resort was very beautiful and staff was very attentive. From the moment you arrive they greet you at the front with refreshments and cool hand cloths to cool you off. Anything you need or want they would get for you on... More 

Was this review helpful? Yes 5
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Thank you for taking the time to share your wonderful experience! We feel more than proud to read we could make you feel the Dreams experience. I am glad to know that your family enjoyed the trip and as well you had the opportunity to experience the fun and different activities at Dreams Riviera Cancun. We... More 

Bristol, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 23, 2012

Having been home nearly a week I have just read all the "terrible" reviews on this site. Seriously wish we had read them before. Having travelled all over Europe and twice before to the Caribbean, never ever have we all been as ill as we were here. We all expect an odd day of diarrhoea whilst on holiday due to... More 

Was this review helpful? Yes 5
GerenciaDRERC, General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user, First of all, allow me to thank you for you review. These exercises give us the correct empower to continue strengthening quality standards It was troubling to read that you were not pleased with the quality of food and beverages at the resort. I am terribly sorry that we have not lived up to your expectations... More 

Glen Burnie
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 23, 2012

I could write for an hour about all the bad things that happened on our trip but I'll try to make this quick so more people read it. We went for our honeymoon July 2012. To start, you travel on a road that takes 20 minutes to go less than a mile because it is filled with deep sink holes.... More 

Was this review helpful? Yes 8
GerenciaDRERC, General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user, Thank you for your review, we are really sad to read you had this experience. There are some important things for us to let you know, but more than that we would like to apologize with you and your wife because we couldn´t lived up your romantic expectation. At the resort we do allow kids, as... More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 22, 2012

Pleasantly surprised when we arrived at the resort. Don't be discouraged when you arrive - you travel behind buildings to an unimpressive reception. Once you turn around and walk towards the rooms you will be very pleasantly surprised. Our family holiday vacation (total of 4 adults and 2 children) - everyone was pleased here. Lots to do, beautiful beach, good... More 

Was this review helpful? Yes 4
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from Dreams Riviera Cancun Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun. It´s a pleasure for us to hear that your trip went out as you expected it and that you had a pleasant stay. Allow me to inform you that even though the... More 

Phoenix
Contributor
11 reviews 11 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed July 21, 2012

Property is not a dream! Too many other wonderful properties to choose from in area. I've never had a experience as bad as Dreams Riviera EVER. My sister and I have both traveled for work & vacation. We were meeting at Dreams Riviera to look at the property to potentially book an event in April for 100 people. I hope... More 

Was this review helpful? Yes 15
GerenciaDRERC, General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user, Thank you for taking the time and the effort to contact and advise us about your recent stay in Dreams Riviera Cancun. It was troubling to read that you were not pleased with the quality of service we strive to provide to all our guests. We really feel that the Dreams experience it is more of... More 

Columbus, Ohio
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 19, 2012

We went to Dreams 2 years ago and thought it was great. We read many of the recent negative reviews and figured it was a case that there are just certain people that you can't make happy and will always find something to complain about. I also look at how responsive the management was. I love the fact that when... More 

Was this review helpful? Yes 6
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User Thank you for your review, We are deeply sorry for the inconveniences you have experienced during your vacation. We certainly understand your concerns and most kindly ask you to take notice of the following: We are aware of the tremendous responsibility to offer impeccable food and beverage products to our valued customers and have elaborated and... More 

Scotland
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 18, 2012

We spent two weeks at Dream Riviera Cancun for a family wedding and it was perfect. Any expectations we had were well and truly exceeded!!! The hotel was spotless and beautiful with the most pleasant and customer focussed staff. We arrived at around 2pm and the check in was easy and our rooms were ready. The lobby is a large... More 

Was this review helpful? Yes 9
GerenciaDRERC, General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user, WOW!!! We would need to be more specific but it is not possible... We really enjoyed your review, actually we feel you part of this big family! You were realistic, and as well, we loved the way you enjoyed and how detailed your review is. Thank you for taking the time to write about this amazing... More 

Hotel Review Summarization

What travelers say

  • Room service(29)
  • Plunge pool(28)
  • French restaurants(25)
  • Very nice(22)
  • Ocean views(19)
  • World cafe(17)
  • Kid Club(16)
  • Great time(12)
  • Lobby bar(11)
  • Entertainment staff(9)
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