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Dreams Riviera Cancun Resort & Spa

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Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Dreams Riviera Cancun Resort & Spa
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3,722 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Dreams Riviera Cancun Resort & Spa
See the most recent reviews
1 review
4 of 5 stars Reviewed July 9, 2013

Overall a safe and awesome place ! The rooms were clean and comfortable. The staff is out of this world and the food is ok...just make sure you take a polo shirt and some long pant as the more fancier restaurants require it. We will return to dreams next year

Was this review helpful? Yes
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user Greetings from sunny Dreams Riviera Cancun! First of all let me thank you for taking some time to post your kind review about your stay at our beautiful Resort. We really hope we could have the opportunity to have you and your family as many times as you wish! It will be a pleasure to host... More 

Amherst, Massachusetts
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2013

Just returned from this amazing beach front resort. I believe these people from the wedding parties got alcohol poisoning! My family had delicious food and we were perfectly fine. My only complaint is that there was a wedding going on almost every night. We vacation at least 2-3 times a year with our children I felt very safe here. The... More 

Was this review helpful? Yes 3
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from sunny Dreams Riviera Cancun Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun. We are very happy to read your comments and to see that your lovely family enjoyed the experience with us. Like you, a lot of people always write beautiful comments regarding... More 

Horley, England, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 9, 2013

The food was a really good standard and I love the system for the a la carte restaurants... no reservations, if they can't accommodate you straight away you get a bleeper that calls you back from the bar (or wherever) when your table is ready. This works really well, even though we only had to use it twice in 10... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GerenciaDRERC, General Manager´s Assitant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from sunny Dreams Riviera Cancun Resort & Spa Thank you for taking the time and effort to write about your beautiful stay at our resort. It is very nice for us to hear that you and you family had great vacation and that you appreciate the effort our staff does to give guests a pleasant... More 

Pittsburgh
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 9, 2013

Again this year we chose Dreams for our getaway, a together time for sisters on the wrong side of sixty. Our experience last year was exceptional ,this year it even surpassed that. Having stayed at a plethora of Cancun area hotels, I can say with honesty that I found the staff to be it's greatest asset. You are surrounded by... More 

Was this review helpful? Yes 3
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from sunny Dreams Riviera Cancun Resort & Spa Thank you for taking the time and effort to write about your beautiful stay at our resort. It is always really nice to read that repetitive guest left the resort even happier than the first time. Thank you for recognizing the efforts that our staff gives guests... More 

Akron, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2013

So.... I liked the resort most of the time, and I did not regret staying there. The servers/bartenders were awesome. Especially their high end restaurants. The resort was clean and they had some pretty good entertainment. But there were a few things that just rubbed me the wrong way. When they first get you there - they want you to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user Thank you for taking the time to write your review, it is a pleasure for us to receive comments since we can evaluate if our guests are having the experience we are trying to achieve. We were trouble to read your time with Unlimited Vacation was n´t nice, usually never takes longer than promised but be... More 

1 review
4 of 5 stars Reviewed July 9, 2013

It's a beautiful location with beautiful weather. The food was good most of the time, but not "amazing" as I might have expected. Service seems slow and expect dinner to take an hour to get in and a couple hours to eat. Most go for the snack stand and buffet. I was there for a wedding and it seems like... More 

Was this review helpful? Yes
GerenciaDRERC, General Manager´s assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from sunny Dreams Riviera Cancun Resort & Spa Thank you for taking the time and the effort to write about your recent stay with us. It´s a pleasure for us to hear that your trip went out very well and that you had a pleasant stay, regarding your comments on the restaurants we already pass... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 9, 2013

I booked my vacation at this resort along with a party of 30+ for a wedding end of June 2013 and honestly was very disappointed with the resort. The management staff was rude to some of the wedding guest and offer no apologies when they made screwed up their return transportation to the airport. As soon as we drove up... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user It has been a pleasure to have been chosen for your family to celebrate such an important occasion and we certainly appreciate all your reviews. Thank you for bringing to our attention the inconveniences you went through during your arrival. Regarding the hassle with the AC It is worth mentioning that our system detects when a... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 9, 2013

We just got married there in June and first of all the hotel location is very far from civilization, there's nothing around. There really isn't much to do unless you pay $90 round-trip to go anywhere. The staff is very uptight, I was getting my hair done at the spa and the lady told me to go get some snacks... More 

Was this review helpful? Yes 3
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user It has been a pleasure to have been chosen as your wedding destination and host you and your family to celebrate such an important occasion. Thank you for bringing to our attention the inconveniences you went through during your stay, the staff attitude and the situation you experienced at the Preferred Club, which in no way... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

My wife and I went to Dreams for our honeymoon, being our first resort experience and always having gone on cruises we were a little nervous. Our nerves were quickly settled walking into Dreams Riviera, what a beautiful place. The lobby, grounds/landscaping and rooms were breathtaking. We loved our ground floor Ocean view preffered club room, it had a Jacuzzi... More 

Was this review helpful? Yes 2
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear trip Advisor user Thank you for taking the time and effort to write about your stay in Dreams Riviera Cancun. On behalf of Dreams Riviera Cancun I would like to thank you for your kind review, it is a pleasure for us to receive this great comments since we can assure guests are having a pleasant stay at our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 8, 2013

Service was excellent. Food was very good. We paid extra to have a larger room and plunge pool however the room was extremely small, very crowded for myself, spouse and 2 children. The room smelled strongly of mold and mildew. They have a kids club/entertainment for younger kids, but not many activities for pre-teens. All the evening entertainment is outdoors... More 

Was this review helpful? Yes 3
Management response:

Dear Trip Advisor user Greetings from sunny Puerto Morelos!! Thank you for taking the time to write your review, is very important for us your kind feedback, We were trouble to read that you didn´t feel the warm experience that we strive to achieve in the attention to our valuable guests. On behalf of Dreams Riviera, I would like to... More 

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