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Dreams Riviera Cancun Resort & Spa

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Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
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1 room 1 guest
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Dreams Riviera Cancun Resort & Spa
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3,724 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Dreams Riviera Cancun Resort & Spa
See the most recent reviews
Miami, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 4, 2013

Amazing new All Included Resort and Hotel! Will recomend it to all my friends . And will be back very soon. Great personal... wonderful views and close to Cancun, Airport and Playa del Carmen. The best food of all the resorts I have visited in the Caribbean Sea Resorts: good quality and variety.

Was this review helpful? Yes 6
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear trip Advisor user Thank you for taking the time to write your indeed wonderful review It´s a pleasure for us to hear that your trip went out as you expected it and that you had a pleasant stay one more time. Rest assured that we will share your note with our dedicated staff for them to know that you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 3, 2013

I traveled to dreams with my boyfriend from July 9th-15th. From the moment we arrived we were treated like gold. The staff is really fantastic and always went out of there way to make us feel cared for. The food was good. We met people from other hotels in the area and they were all sick from the food at... More 

Was this review helpful? Yes 2
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user Greetings from lovely Dreams Riviera Cancun Resort & Spa Thank you for your kind review. Another review we loved very much! We sincerely appreciate your note expressing your satisfaction with the quality of service you received as a guest at Dreams Riviera Cancun resort & Spa. We are happy to receive your nice comments and realize... More 

London, United Kingdom
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 2, 2013

This hotel is not actually cancan it's 90.00 dollar round trip in taxi . But I was aware of this cancan is a bit much for me. AMAZING HOTEL loved it , from the first time you walk in the lobby its breath taking such a beautiful hotel , spotless clean, very well maintained . Rooms were really nice Food... More 

Was this review helpful? Yes 1
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user Greetings from sunny Dreams Riviera Cancun Resort & Spa Thank you for taking the time to write your kind review. We were sad for the missing star but we are glad to know that everything went smoothly and as expected We sincerely appreciate your note regarding the location of our lovely Dreams Riviera Cancun Resort &... More 

Sao Paulo, SP
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 1, 2013

Strategically located close to cancun Airport (20 min), Playa del Carmen and other attractions . outstanding service and a differentiated quality in their all inclusive package. Inside the resort, there are very good restaurants and food in Beach grills and bars during the day is of great quality. I travel with children ages 12-18 and all of them loved the... More 

Was this review helpful? Yes 3
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user Greetings from sunny Dreams Riviera Cancun Resort & Spa Thank you for taking the time to write your kind review. We simply love your review! We sincerely appreciate your note expressing your satisfaction with the quality of service you received as a guest at Dreams Riviera Cancun resort & Spa. We are happy to receive your... More 

New Rochelle, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 1, 2013

AMAZING trip for me and my whole family, from 14 yr old nephew to 83 yr old Dad. The staff was beyond friendly, helpful, curtious and evertime you thanked them, they responded "it is my pleasure to serve you". Food at restaurants were fantastic (even buffet), drinks were topshelf and always ready to serve you on the beach. There were... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user Greetings from sunny Dreams Riviera Cancun Resort & Spa Thank you for taking the time to write your kind review. We sincerely appreciate your note expressing your satisfaction with the quality of service you received as a guest at Dreams Riviera Cancun. Your kind words serve to encourage all of us at Dreams Riviera Cancun Hotel... More 

South Whitley, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 30, 2013

Wonderful hotel staff!! The entertainment staff ,waiters, housekeeping and bar tenders were always ready to help and keep us comfortable. We were at 1st concerned that kids would be noisy but with the different pools and beautiful beach it was not a problem.

Was this review helpful? Yes 2
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user, Regards from the lovely Dreams Riviera Cancun Resort & Spa It is a pleasure for all of us to hear such a wonderful review, we are really happy to hear that we fulfill your expectations and beyond. Rest assure that we are going to share those comments with our exemplary staff We would love to have... More 

Kansas City, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 30, 2013

OMG Too much to list but Stay Away from this Resort. My family and I wasted $10,000 dollars July 19th 2013 The problems are far from resolved as stated by the Dreams Rivera Resort representative... We waited 4 hours to get our room with 2 double beds. The room was tiny (not as shown on their website) so Don't be... More 

Was this review helpful? Yes 10
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user Greetings from sunny Puerto Morelos! On behalf of all the staff of our lovely Resort we want to apologize for not being able to fulfill your expectations. We truly hope these circumstances will not leave you a bad impression on our Resort, as we would be delighted to have the opportunity to host you again at... More 

Denver, Colorado, United States
1 review
3 of 5 stars Reviewed July 30, 2013

This resort is very pretty, pools are awesome, views are great. Some of our 65 guests that we brought in from Colorado had paid for ocean view rooms and did not receive them. The rooms were really nice, but the A/C was not the best, was pretty hot in the rooms even with the doors closed. The staff was so-so,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear trip Advisor user Regards from sunny Puerto Morelos Thank you very much for taking the time to write a feedback regarding your recent stay at our Resort! We are very trouble to hear the inconvenient you had during your stay and we would like to apologize for them. Allow me to let you know that they have being informed... More 

Thatcham, United Kingdom
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 30, 2013

Having just returned from the Dreams Riviera Resort and Spa I can tell you that it is truly amazing. The hotel is beautiful with fabulous rooms, clean, warm pools, and spotless gardens and beach. The staff couldn't be more helpful and friendly The all inclusive is truly all inclusive (room service, champagne, cocktails, branded spirits etc) On top of this... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor user. Thank you for your kind review and for taking the time to write it We will pass you comments to all the areas because we are sure that our dedicated staff will be happy to hear you comments were lovely We certainly hope to see you back soon in the pretty an sunny Dreams Riviera Cancun... More 

Geneva, Switzerland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 30, 2013

I just got back a couple of weeks ago from the Dreams Riviera Cancun Resort & Spa. It's a beautiful hotel at a short distance from the airport. The rooms were fabulous, there were only a couple of negatives I would have with regards to my room: the minibar was not always replenished and I had to remind the concierge... More 

Was this review helpful? Yes 2
GerenciaDRERC, General Manager Assistance at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Trip Advisor User, Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you very much for your kind review regarding our lovely Resort! it is awesome as we read that you enjoyed the rooms, restaurant and specially the sea and the views, rest assure we will share your comments to our staff specially Alicia and Victor. Regarding the... More 

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