We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Dreams Riviera Cancun Resort & Spa

Travelers' Choice award winner
GreenLeadersSilver level
Hotel website
Hotel deals
Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Special Offer
$50 Air Credit+Kids Free
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Dreams Riviera Cancun Resort & Spa
Professional photos View all
Browse nearby
Dreams Riviera Cancun Resort & Spa
Write a Review

3,405 reviews from our community

Traveler rating
    1,939
    913
    327
    128
    98
See reviews for
1,554
1,112
17
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,018)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3405)
  • Mar-May only
    (940)
  • Jun-Aug only
    (772)
  • Sep-Nov only
    (818)
  • Dec-Feb only
    (875)
All months
There are newer reviews for Dreams Riviera Cancun Resort & Spa
See the most recent reviews
Mt Saint Hilaire
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 3, 2013

- staff were amazing. Everyone working at this resort is focused on the guests. Super team. - French and Asian restaurants were our favourite; best food we`ve had in a resort so far. - Website shows an adult only pool. There isn`t one. Kids everywhere, including the hot tubs. Our last trip was to Secrets, and we chose Dreams this... More 

Was this review helpful? Yes 3
Suffolk
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 3, 2013

PRO'S: Great kids club. Lots of activities. Pager system Top shelf alcohol (some are hidden) Some very nice members of staff. Clever in Lobby during the day Nice food. Most Al a cartes were very good. French & seaside grill were least fav CONS: Rooms are VERY noisy. Doors slamming, room service all the time that sounds like a train.... More 

Was this review helpful? Yes 4
Boston
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 3, 2013

Just got back from this resort and it was very expensive but well worth it. We booked it on cheapcaribbean and would highly recommend the transfer to/from the airport with Olympus tours. It was myself and my husband on this trip. I would also recommend spending the extra money and getting the plunge pool just for the fact that you... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed March 2, 2013

I love this hotel! I went with my bf. We got the 5th floor room away from the pool, which is great. Everything is within walking distant. We don't have complaints with the noise. The room is kind of open. There's no privacy. It didn't bother us. But it might be to some people who wants privacy between the bathroom... More 

Was this review helpful? Yes
Lethbridge, Alberta
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 2, 2013

It was a smaller resort, but absolutely the most functional resort ever. We had a most excellent time. What made it great were the people. We were in the preferred club, which was great also. From the time we arrived we had contact with Gaston and Gerardo. Gerardo always remembered our last name and always had time to great us... More 

Was this review helpful? Yes
andover
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 1, 2013

My family of 4(husband, daughteres age 9 & 11) went here Feb 9-16. We overall had a wonderful trip. The food was amazing. We had roomservice delivered every day, nothing fancy, just coffee, juice, bakery items, & fruit.(we wanted to enjoy our Plunge Pool Room. We tried all the restauranuts, except the French (adults only),went to Hibatsu twice. The sevice... More 

Was this review helpful? Yes 2
Timmins, ON
Contributor
16 reviews 16 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 28, 2013

Over the past approx. 4 months I have been reviewing faithfully reading all of the reviews for this resort which we visited for a 1 week period between Feb. 14th - 21st. Will get the so-so things out of the way first. Save your money and do not pay for the internet if you can. Simply put, its brutally slow.... More 

Was this review helpful? Yes 4
shropshire
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 27, 2013

We have had a two week break in this wonderful hotel. Although it is big (nearly 500 rooms), the staff are friendly, professional and work hard to make sure their guests enjoy their stay. The rooms are luxurious, the restaurants give a great range of choice of excellent food, and the day time and evening entertainment is varied and fun.... More 

Was this review helpful? Yes 7
Alberta
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 27, 2013

I stayed here from 08-22 Feb/2013 in the Preferred Club. As always the staff was excellent! We had 2 rooms side by side with oceanviews. We were right by the pool so we got to watch most of the shows from our balconies. Our favorite staff was Inez in the lobby and Pablo, Eric (Bob Marley), Carlos & Faustino and... More 

Was this review helpful? Yes 3
Dallas, Texas
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 26, 2013

We stayed at Dreams Riviera Cancun December 2012 for one week. ROOMS -Our first night, I woke up with bites all over my body from being in the bed. When we went to the front desk to request a different room, the entire group we were travelling with complained of the same issue in their rooms. Needless to say, we... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Room service(29)
  • Plunge pool(28)
  • French restaurants(25)
  • Very nice(22)
  • Ocean views(19)
  • World cafe(17)
  • Kid Club(16)
  • Great time(12)
  • Lobby bar(11)
  • Entertainment staff(9)
Questions? Get answers from hotel staff and past guests. Ask a question

3,500 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3260)
Viewed
Business center/function rooms (22)
Viewed
Hotel & grounds (680)
Viewed
Pool/beach area (714)
Viewed
Dining (342)
Viewed
Room/suite (455)
Viewed
View from room (183)
Viewed
Family/play areas (32)
Viewed
Bathroom (53)
Viewed
0:22
Videos (2)
Viewed
Other (777)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (211)
Viewed
Amenities (41)
Viewed
Beach (24)
Viewed
Pool (15)
Viewed
Preferred Club Master Suite (31)
Viewed
Premium Deluxe Garden View Room (22)
Viewed
Restaurants and Bars (43)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Dining (7)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (7)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question