We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Dreams Riviera Cancun Resort & Spa

4.5 of 5 Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Hotel website
Hotel deals
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Dreams Riviera Cancun Resort & Spa
Professional photos View all
Browse nearby
Dreams Riviera Cancun Resort & Spa
Write a Review

3,031 reviews from our community

Traveler rating
    1,691
    833
    298
    117
    92
See reviews for
1,382
1,014
15
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (896)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3031)
  • Mar-May only
    (779)
  • Jun-Aug only
    (773)
  • Sep-Nov only
    (817)
  • Dec-Feb only
    (662)
All months
There are newer reviews for Dreams Riviera Cancun Resort & Spa
See the most recent reviews
Sydney, Australia
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Dreams Riviera Cancun (first time staying at a Dreams resort, have stayed at other 5 star resorts) for a family wedding. The wedding ceremony itself was beautiful and the reception (in the ballroom) was fabulous. Food was great, decor was elegant, and service was excellent. The ladies at the spa were fabulous particularly for hair styling... More 

Was this review helpful? Yes
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear NV, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward... More 

Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this resort for my best friend’s wedding and from the moment we arrived until the moment we left we were thoroughly impressed! The hotel itself is beautiful and well designed! The lobby area is gorgeous with plenty of seating and amazing service! Our room was beautiful and clean. The maid service was fantastic (thanks Rosalinda) and the... More 

Was this review helpful? Yes 1
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Bri G, Greetings from Dreams Riviera Cancun! It has been truly awesome to receive your wonderful comments and we cannot thank you enough for them. Thank you for share with us your impression regarding our restaurants gastronomical offer, rooms, staff and overall services. Be certain that Rosalinda, Abraham and Nacho would be very pleased to hear that you have... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I Must say that overall this was a good trip for our family traveling with 8 and 4yo. We also visited with 2 other couples with their kids similar age. Overall the trip was a success and kids absolutely loved it.. Mainly we all loved it due to a very well organized and managed kids club. Unlike other similar resorts... More 

Was this review helpful? Yes 3
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Alex M , Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks about your recent stay in our resort. We will definitely take into account your objective comment regarding Entertainment offer, be certain that we will take them in consideration in our continual improvement program. Regarding your comments about the Restaurants... More 

Colombia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a week there late July, and as always Dreams exceeded our expectations: hotel facilities, room, attention, people, beach, everything was great. We took our two kids (4 and 1 age) and everyone enjoyed themselves there. Is a family oriented resort, and as someone mentioned there are little things that can be changed to get perfection. I did not... More 

Was this review helpful? Yes
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Turista_ABC , Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be certain that Edgar and Lidia... More 

Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 5 days on the 5th floor overlooking the pool area and the view was breathtaking. We visited the first week of December and it was hot with a great breeze if you were on the beach. We had a full day of rain which unfortunately seeped into our room consistently. The staff provided us with plenty... More 

Was this review helpful? Yes
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear sussankay, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will definitely take into account your... More 

Rochdale, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The Staff truly are out of this world. The lads at the beach bar are all fantastic. I didn't even to have to ask for a drink, it just arrived as I did when I got to the bar!! Francisco at the seafood bar and grill took great care of us on more than one occasion and Andreas and his... More 

Was this review helpful? Yes
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Chris H, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be certain that Francisco and Andrea... More 

Harrison Township, Michigan
2 reviews
4 of 5 stars Reviewed 1 week ago

Loved the hotel. Did have a few issues read the the later part of this. Resort is newer, clean and decor was excellent. Check in was a breeze and the room ended up being very nice(started with an issue). The buffet selection was smaller than most resorts, but the quality made up for it. The restaurants were 1st class and... More 

Was this review helpful? Yes
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear JimHa7 , Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our gastronomical offer and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Regarding your comments about the room category you booked originally,... More 

Worksop, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We returned from our 2 week holiday on 31st November and loved this place! We would recommend it highly to anyone. I like to be balanced in my reviews so, in my opinion here are my pros (there's lots!) and a few cons that they could improve quite easily. Pros: The rooms are spacious, clean and tastefully decorated. The beds... More 

Was this review helpful? Yes 1
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Heidiboo2013, Greetings from Dreams Riviera Cancun Resort & Spa! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will definitely take... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited on the first week of December - weather was lovely, hot but with nice breeze. We stayed at the room on the first floor with outdoor jacuzzi - room was reasonable size, clean with nice cozy interior. Only complain was the pillow- it was low quality cotton pillow - other than that, great room , great maid service!... More 

Was this review helpful? Yes 3
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Haylea , Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be certain that Lucas and Nacho... More 

Wakefield, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited the Dreams Riviera Cancun Resort & Spa last week for my friend's wedding-I had never been to an all-inclusive resort before and after this, I wouldn't do it any other way. I cant tell you how amazing it was- the staff was so, so friendly, the rooms were gorgeous, and the resort itself was exemplary. I wish I... More 

Was this review helpful? Yes 1
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Lindsay A, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Dreams Riviera Cancun Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Plunge pool(32)
  • French restaurants(30)
  • Room service(29)
  • Very nice(27)
  • World cafe(23)
  • Kid Club(21)
  • Ocean views(21)
  • Great time(17)
  • Lobby bar(13)
  • Entertainment staff(11)

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Caribbean Online Mgt Corp., Orbitz, Cheap Tickets, Expedia, Despegar.com, Travelocity, Hotels.com, HotelTravel.com, TripOnline SA, Odigeo and Tingo so you can book your Dreams Riviera Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#3 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos

3,221 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2982)
Viewed
Hotel & grounds (619)
Viewed
Dining (305)
Viewed
Room/suite (415)
Viewed
Pool/beach area (659)
Viewed
View from room (166)
Viewed
Family/play areas (26)
Viewed
Bathroom (50)
Viewed
Business center/function rooms (17)
Viewed
0:22
Videos (2)
Viewed
Other (723)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (211)
Viewed
Amenities (41)
Viewed
Beach (24)
Viewed
Pool (15)
Viewed
Preferred Club Master Suite (31)
Viewed
Premium Deluxe Garden View Room (22)
Viewed
Restaurants and Bars (43)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (7)
Viewed
Dining (7)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay